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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user deidreo9
Georgia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I feel like everything is made for the 18 to 28 age range...and they just kinda ignore what anyone else might want. Every shirt is short or tight or low cut. Some of the leggings are actually really nice but most of the ones I have are from years ago. The newer style/fabric just aren't as great.
The way the credit system works is a SCAM! If you don't get a full outfit you are losing a TON of money to use a credit. Honestly i need to cancel this subscription but i've just been lazy. It's not really a great "program" to be apart of.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deidre,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user kimw435
Missouri
1 review
1 helpful vote
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November 19th, 2019

I bought leggings from Fabletics a month ago and signed up for the membership, not knowing it was 50 dollars a month! When I saw the charge on my card this month, I tried to call the customer service number on their website but would be answered by a robot and hung up on multiple times. Using the chat feature, I talked with a service representative Janice, who copy and pasted something about their membership and how I shoud have opted out for that month (for something I was again unaware of) and then ended the chat. I will sure as hell never buy from them again. I'm still working on getting the refund - all of the customer service representatives have been very unhelpful

Date of experience: November 16, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kim,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user jessicah2151
South Carolina
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I can't stop buying them! The powerhold fabric is top-notch for belly control. I am a quadriplegic so I constantly look like I am 5 months pregnant. Since I have started wearing these instead of suffering with a corset, I have felt a lot more confident going out in public. The only criticism is that I wish they had more stock/choices in full length leggings and more shirts that are NOT cropped. I would love some powerhold fabric in high rise denim like bottoms so that I can enjoy denim looks again!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user justynao1
California
1 review
5 helpful votes
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July 17th, 2019

They suddenly cancelled my order and my account so I lost all the points I have accumulated over the months! After I used the promo code and my order was 0.07 they cancelled my order! I ordered so many clothes and paid for them and they just cancelled my account when I wanted to return some of the clothes! How will I do that now? They steal money from you! False advertising: You can use the promo codes as long as you don't use the promo code; make sense? Absolutely not! Forget to try to contact them! The customer service is a total joke and the absolute opposite of what customer service should be. Fabletics take the least knowledgeable agents in the whole business history, so you're basically left with no help! If there was a possibility to give them 0 stars, I would do that because this company is a joke! No wonder there is so many bad reviews! I will make sure all of my friends and even enemies avoid this S^&^%hit company!

Date of experience: July 17, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Justyna,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user maryd2372
Washington
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

I was just on your site and for the first time saw that my credits expire in 12 months! I have been a member for several years, and I have never heard that before. I just wonder how much money have lost? Each credit is worth, I would assume at least the $49, I paid for it but the things on sale are less than my credit value so even it I wanted it I would not sure a credit. Anything marked close to my credit value is all out of stock. There does not seem to be any value to anyone but Fabletics for joining and I have to make sure I cancel every month credit purchase to prevent my credits from piling up which I could lose. Shame on you Fabletics!

Date of experience: December 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thank you for writing a review! We are sad to know that you are not pleased with our credit system and selection. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user susanh3507
New Hampshire
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Being tricked into extra costs each month is unacceptable. I made an intiial purchase and thought what I was signing up for was a rewards program. It was not they were charging me a monthly fee to receive a discount on products that I was only purchasing once or twice a year.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Susan,

Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user ashleyd1252
Ohio
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Some of the bands in my leggings are broke and I haven't even had them for a year. Thinking of how expensive your clothes are, I shouldn't have that problem yet.

Date of experience: June 2, 2024

Thumbnail of user bris55
Vermont
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I loved fabletics in the beginning and I still think the quality is really good. But now everything is so expensive and being a member doesn't really feel like and added benefit over time. I feel like the "deals" aren't really deals anymore and it's all just normal pricing and they scam us to think it's a deal by making the non member fee way more.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brianna,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the prices we offer. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user chrysoulas
Illinois
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I specifically purchased the short length for the leggings because I'm only 5 feet tall and I received both pairs in regular length. I look foolish having to roll them up. I didn't bother returning because I am a nurse working many hours a week and too tired to be bothered

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chrysoula,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you received. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user amandar2119
Indiana
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I like quality of the product, although I'd love more adjustable strap sports bras and I thought there would be a lot more "outfit" or bundle options and athliesure outfits. I probably will start looking elsewhere for outfits as the subscription doesn't seem worth it.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Amanda,

We appreciate the feedback you shared regarding the selections we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user gg161
Texas
1 review
1 helpful vote
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July 16th, 2020

I bought a high intensity bra from here, and this was probably the worst bra purchase I have ever made. The bra had no support as it claimed, and there is a lot of spillage (yes, I ordered the correct size). I can hardly even wear it for lounging around the house. It is not comfortable and make the chest area look smooshed rather than supported. I could not be more disappointed with the the bra I received. Please save your coins or purchase from Gym Shark instead.

Date of experience: June 16, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Oluchi,

Thank you for sharing your feedback. We are sorry to hear if you are uncomfortable with the item you've purchased. We value your feedback. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cb715
Florida
1 review
0 helpful votes
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October 8th, 2021

So looking forward to the clothes I ordered. Then I waited and waited and it never came. Last I checked the shipping company it says package lost. Then I called fabletics and called and called and called again (6th call just ended in frustration) They would not issue a refund because their shady shipping company says the package was delivered. Customer service systems are archaic, it makes it impossible to get any service. I have contacted my credit card company to dispute this. Crossing fingers I will get my money back some day.

Tip for consumers:
Stay away - shipping company they work with says things were delivered but were NOT, Fabletics responsibility ends once things are shipped.

Products used:
None

Date of experience: October 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Charmaine,

We're sorry to hear about what happened to your latest order. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user deborahc34
New Jersey
1 review
5 helpful votes
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July 29th, 2015

I have had a wholly positive experience with Fabletics. The clothes are well-made, comfortable, and cute. And, I have bought my outfits at a very reasonable price -- the $25 introductory offer outfit, and a few at their recent 75% off sale. And, I have not been scammed as many others have. The trick is to make sure their emails go into your main account, and on the first of every month, click that you DO NOT WANT their outfit. Easy as pie.

Date of experience: July 29, 2015

Thumbnail of user ashleyw1311
Illinois
1 review
0 helpful votes
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April 27th, 2023

I was a Fabletics member for NINE YEARS. Almost all of my leggings over that time period have come from them and I've been happy with their items. Every other company- even Lulu and Athleta seem to pill between the legs. I've never had that issue with Fabletics. However, my last purchase of the PureLuxe leggings (which the old version were my ABSOLUTE favorite) were not the same quality, stretch or fit. I'm bummed they changed the quality and material of these. Also- one of the pairs I tried on ripped completely at the seam (along the entire butt) and now need exchanged. When I called customer service, they're requesting I print the label and drop off (live in a rural area and don't have a printer) instead of sending a photo of the damaged merchandise and sending me a new pair. It's just a huge pain. Between these issues I decided to cancel my membership which was then met with multiple attempts to "salvage" the account. Sad this brand isn't what they used to be. :/

Products used:
PureLuxe leggings

Service
Value
Shipping
Returns
Quality

Date of experience: April 25, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ashley,

We are sorry to hear that you were not satisfied with the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user amandap1738
Colorado
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

I am returning to fabletics after a few years off and am I am not impressed by the styles, colors or availability.

Ordered black leggings and they are ao shiny and cheap feeling.

Sadly, probably gojng tk cancel subscription again :/

Date of experience: August 23, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Amanda,

Thank you for sharing your experience with the items we offer and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user leahe95
Arizona
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Over priced. Not enough options. Especially for shirts and bras. Not everyone wants to wear a crop top. The pocket on the back of a legging is useless. You need more options for external side pockets.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leah,

Thank you for sharing your experience with our prices and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user franh14
Washington
3 reviews
16 helpful votes
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February 16th, 2016

First off, the clothes are very low quality. Second, you become a VIP member just by buying some leggings, which are low--very low quality. Then you are hooked in. They start taking $49.95 from your credit card account each month, unless you remember to go into your Outfits and click on skip this month, because now they have your credit card on record. The big rewards of being a big VIP member. Third, you can't just cancel your membership. You have to call them, talk to a robot first before insisting on talking to a real live person, and finally insist on canceling your membership. Lastly, if you ask for a refund on the $49.95, which was mistakenly taken out of my account for no reason. Good Luck, because I'm still waiting for my refund and am getting tired of calling their snobby customer service people.

Date of experience: February 16, 2016

Thumbnail of user adamf774
Florida
2 reviews
0 helpful votes
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March 1st, 2023
Verified purchase

I have had an account for several years and usually skip each month but on the months I forgot and didn't skip you get charged and receive a credit for an article of your choosing. So I had 5 credits and at one point I decided to use them and there were only 2 left in my account. Apparently in they're bulls@&t fine print those membership credits expire at one year even though my money is still good and they refused to refund or reinstate those unused "expired" credits. Membership is a scam DO NOT SIGN UP. It's may seem like you save money but in the long run you don't.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Adam,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user saraht359
Arkansas
1 review
0 helpful votes
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January 4th, 2020
Verified purchase

First went with medium which were too tight overall, exchanged for large, they sent me back mediums again, exchanged for a large a second time, finally got a large, they fit my legs and butt however were way too loose in the waist (my hips- 42" my waist- 27") luckily my friend and I are seamstresses so we were able to cut their waistband off and attach a new one to the pants that actually fit me. Now they fit great! However I had to jump through so many hoops to finally get them to fit right. I guess that's what I get for ordering from a company who can't achieve custom sizing

Date of experience: January 1, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sarah,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user idam112
Maryland
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

I've order from fabulistic for about a year now and I'm very satisfied with what I have received and I can cancel a month or two if I'm not going to order anything at that time and the sizes are great, the colors and fabric is on point rather lose or tight... love you guys.

Date of experience: September 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ida,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user annar4231
Texas
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

Of course $200 activewear will be fabulous, but what average woman will spend that money on her self for a pair of leggings or cute top? I love the high quality of Fabletics for an affordable price. All the heart eyes.

Date of experience: March 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Anna,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user hunterg55
Arizona
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

Ordered a bunch of shorts. Two of them did not fit right, so I sent them back for an exchange. After roughly a month and half or so waiting on the exchange pairs to arrive, I received an email notifying me that my exchange had been canceled and I would receive store credit. I had bought the shorts with the new member promotion, so they were relatively inexpensive. I was given roughly half the retail value of a single pair as credit. Not even enough to get another pair, much less two. After settling on just ordering another single pair, and waiting about a week, I got a notification that my package was delivered. It was not. Please, if you have to return anything here, don't even bother trying. Sell on Facebook marketplace or take the loss, it's not worth the time and patience.

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hunter,

Thank you for your review. We are sad to hear that you are not happy that your exchange order was canceled. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user jessicab1651
Indiana
2 reviews
0 helpful votes
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December 10th, 2020

While I love their powerhold leggings, other products are usually a miss. Shipping, 99% of the time is TERRIBLE. Out of my last 12 orders, 11 have taken 14+ days to arrive.

Current order was placed 13 days ago and it still hasn't shipped.

Date of experience: December 9, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Jessica,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user paulw882
Wisconsin
1 review
0 helpful votes
  • Send Message
June 12th, 2020

Just pay the price on the site. They automatically charge $49.95 every month (more than you will ever spend on their product) and then refuse to refund you when they convert your payment to store credits.

Date of experience: April 12, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Paul,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user chrisw2418
Idaho
2 reviews
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I've been a Fabletics VIP for several years now. I've only bought leggings, tops and hoodies. All their gear is quality. I've never had an issue with anything, nor have I ever returned an item, and it's a great value to be able to buy items at a good discount with member credits. The only downside is having to remember every month to skip if I don't want to be charged.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

We appreciate the feedback you shared regarding the monthly skipping. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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