Fabletics

I have ordered several times from Fabletics and have always been very happy with the quality of the purchase. I read the reviews to see how an item fits - but I have found most are fairly true to size. I have several pieces that are at least 4 years old and they still wash well and look great! I have recommended it to several friends and they have all been happy too. It does take a couple of weeks for shipments to arrive in Canada, which is not a problem for me as I know to expect that.

It's been months of calling customer service and I haven't received a refund. It's a long story with a claim being filed. I have all the documents to prove my refund. The next step is filing a small claim.

I love most of the fabletics products but having to be in a membership is just silly. On top of that, new member pricing is usually much better than someone that has the VIP membership- how ridiculous! I would be much more of a fan but I feel they just care about profit and customer service comes second.

I subscribed to Fabletics for about 7 months. I stopped, not because I'm unhappy with the service, but because I simply do not need to be drowning in leggings haha. I absolutely love all 7 of my outfits. They are perfect for the gym, or they look excellent paired with a sweater for winter, or a tank top for summer. I used the persimmon colored Fabletics with a white sweater for my Christmas outfit and received many compliments. They really do make you look and feel fabulous. It even inspires me to work out more; I pretty consistently go to the gym every other day since I subscribed. Their exchange process is also amazing; I unfortunately found that I cannot wear their baby pink colors because with my skin tone, it just looks like I'm not wearing anything haha. They were able to quickly and efficiently help me exchange the baby pink outfit for a more suitable color. I would absolutely recommend this service to anyone!

I ordered from Fabletics two separate months. Ordering was simple and I knew that I was signing up for VIP membership which means that I would get charged every month if I didn't skip the month. I was aware of this so I kept it to two months as I thought this would be enough work out clothes. I called to cancel today and it was really simple. I spent a grand total of 11 minutes on the phone to perform the cancellation. There was no pushy salesperson on the other line. She was very courteous and got everything done quickly. The only reason why the phone call was 11 minutes was because I was on hold for 7 of those minutes.

The clothes I did receive came in on time and looked exactly like what they did online. They fit perfectly and are good quality.

Know what you are getting yourself into. Read the fine print and be a responsible consumer.

It's ridiculous how little this company cares about the reputation of its business. Customer satisfaction should be a priority in maintaining an inflow of demand but it appears money is the only priority here. Misleading customers into spending money they never meant to spend, with no means of a refund or notice is simply disgusting. I have wasted a lot of money of the products of this company just purely based on the fact I would forget about postponing the unwanted membership for that month and ringing to get rid of it would be so unpractical and inconvenient. Even the sale items are only sale items if you spend a certain amount on non-sale products. Fabletics it's a total con! I am extremely peeved, if it weren't for the complete disregard for customers and their money, the products themselves are of good quality and would appeal. However I will never be buying a product from this company, and as an athlete, I have told everyone I know never to buy a product from fabletics.

Unfortunately I am not very attentive when it comes to my MasterCard as I never really use it, to my disappointment I checked it and realized I have been charged 64.47$ every month, I have realized this A YEAR later... which means fable tics has taken 773.64 Canadian dollars from me... I was told agreeing to the buy one get one half off is me aggreeing to the VIP membership. I am extremely disappointed and disgusted with this company. I was a fan Kate, now it appears you are just a scam artist. I must say the man I spoke to in customer service has clearly dealt with this before because he did give me a full refund onto my credit card. Yes they did the right thing and I am grateful of that, but it does not change the fact that this company is aware of how misleading they are with their memberships and have not changed their ways. Very disappointed.

Fabletics has nice clothing wear but never seems to have any of their top items in stock or in small sizes. I believe they just advertise the pictures without really having the items. It was always difficult to find what I liked from their store and when i did they never had it in my size. I would spend hours hunting for the right item because none of their good or top items come in sizes under XL.

And they have confusing language to trick you into signing up for their monthly membership when I had already canceled the membership once.

This purchase of $50 dollars for a membership was made without me being aware of it. Either I did it unknowingly or it being a glitch in the system, it was too easy to mistake and I've never done it on any other website. It seems very low and like a scummy way to make a quick buck. Please make it more noticeable when signing up for a $50 a month purchase.

What an awful way to do business my daughter was conned she did not understand what VIP meant re monthly cost she is so upset as was saving for her gap year. She will never do business with this company again and will tell all her friends at the gym not to touch them.
I called and explained the situation she is just 18 and did not realise what she was agreeing to, or that con artists like this exist they agreed to canceled her membership but would not refund the £44.00 even when i said could we return the leggings she bought. She cried all night as only has a part time job and this money is a lot to her, she would never have signed up if was clear on the web site that they would be taking £44.00 a month. I am very disappointed Kate your a con artist how could you use your name, this is such a terrible way to do business

70% of the outfits are quality and fit well, but you can't return anything that doesn't fit, only exchange, that assumes they have a replacement size/color in the exact same piece. I recently "exchanged" four items. Between the time I mailed the incorrect sizes back, they "sold out" of the replacement items. They didn't hold them for me. Their solution was to just cancel the entire return (keeping the items I returned but not crediting me anything). Once I called they dealt with it, but if I wouldn't have called they would have clearly kep the money and items. Kate Hudson, it is sad you are aligning yourself with such a poor quality brand/service. You had a chance to compete with the likes of Stitch Fix, but execution missed the boat.

Phone service is terrible as well. It is clear they outsource this to another country.

Received my product, it was ok, prefer my Nike and Under Armour leggings over these by far. The biggest thing is the membership racquet they have going on. You cancel, you still pay and they get kind of snippy with you. Will never order another thing from them and sure will not recommend them to anyone.

Theae are awful! Oasis high waist. They DO NOT stay up! They are also see through when you bend over or squat. They are soft and do not let pet fur stick, but not worth it at all. Constantly pulling them up. And to top it off the high waist rolls down! Had I ordered a bigger size they would have been way too big had I ordered a smaller size they really would have been see through. Disappointed. Will stick to my sams club leggings bc they stay up better than these.

Bought leggings online due to an awesome deal that they had but had no idea that they would charge me $50/mo there on out. I did not authorize that transaction! Scam. They do it because people don't notice. So I called to cancel my membership and to get a refund. They said they would refund it, cool. Weeks later... nothing. The transaction of -50 was still in my account. Had to call again and tell them to refund it. Let's see of they do it... they better.

I paid for extra for expedited shipping ( 2-3 Business days to deliver), I received confirmation the same day that I placed my order that it had been shipped, which was not entirely truthful. It shipped the same day but to their outside shipping company who then took another few days to ship before it arrived to me. So essentially I received my order 7 days ( 5 business days) after it initially shipped. I asked for a refund since they did not deliver in the time they advertised, but was refused saying that it had shipped/delivered in 2-3 days as advertised. This to me is poor customer service.

The customer service person failed to reship items that i ordered that was not included in my original order. I am not pleased with the service or the company policies regarding things outside my control. I.e. The package not included all my items before it being shipped!

When I first started with Fabletics there were always options for tall items but as the years have gone forward it has become exceedingly more difficult. You cannot search for tall on the website so I have to drive an hour to the store in Scottsdale to have them search for options. I have been doing this for a year, however this last purchase I couldn't even get black in my style of pant. I understand if this is a not a profitable arena for you but I am looking at other options.

All the products that I've ordered are amazing. My only problem with your website is the autopol if I forget to cancel that month? It's kind of annoying and it's kind of pulled me into a bad pinch here and there, but their products are amazing. Their shipping is as fast as possible

I just found out they have been stolen 49.95$ from me for 7 months! I didn't order anything in the past 7 months and didn't even know that I was in some "VIP membership program". I called them and they rejected to refund me! I don't know how could this kind of scam website still exist!
Update: They refunded me.

My husband was trying to surprise me and he knows I love Fabletics. So he made an account and got amazing deals. Bought stuff for himself too and now they're saying you can't have more than one account per address. How are you supposed to give gifts? Like what I don't have to share an Amazon account for example. They told me there was nothing they could do. Ridiculous. Canceled my order without my consent.

I saw Fabletics advertised on Facebook. They get you with what looks like cheap prices if you sign up then come to find out there's a monthly membership cost that I wasn't aware of until after signing up. Im sure it's there but it's not obvious that you're signing up for a monthly paid membership. Seemed sneaky. Then you have to call to cancel where I had to tell them 4 times I wanted to cancel before they obliged. If you're not a member the prices are ridiculous for what you're getting. Also the quality and fit of the clothes was disappointing. Two tops in the same size fit me differently and I went by their size guide. Won't be shopping with them again.

One of the bras broke first time I wore it, and ones of the pairs of leggings ripped after 4 wearings. When I contacted customer service about the bra I was told there was nothing they could do. I didn't bother reaching out about the leggings. (And yes, both were purchased in my normal sizes and fit comfortably, so I know that it's not just because I ordered items that were too small for me.)

This whole website and concept is very misleading. PLEASE BE CAREFUL anyone ordering anything! I have just had two months' worth of £44 deducted from my account after purchasing the marketed first order of £22. I'm very concerned that there is no real communication as to what you are getting involved in at purchase. I have just called Fabletics and they have tried to explain it to me but i am just so shocked at what i have been paying out for. There was no refund available and i have had to buy another two outfits with the £88 credit i had on the account. I couldn't even buy items to the value of £88 only the £44 outfits!? It's all outrageous and i am still so confused as to what a VIP member (which is actually what i became apparently) offers me other than a big headache! Obviously i have cancelled my account immediately and will not have anything further to do with Fabletics!