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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user andreaw903
Missouri
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I hate that I see cute outfits online but when I go to the site it appears the inventory for existing members is different and limited. That is not fair and not good business. I've been trying for months to cancel but I have a hard time finding anything I like to be able to use my points.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Andrea,

Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user chelseaf127
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I always have great experience, now that I know what fabrics I love the most it's very easy to shop my size and know it will fit perfectly. My fav is the boost leggings I have them in almost every colour!

Date of experience: August 1, 2022

Thumbnail of user deanr161
Dean R. – Fabletics Rep

Hi Chelsea,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user dominiquea82
New York
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Fabletics has become my favorite gym/lounge clothes brand. I love the quality, designs and colors/patterns of the clothes. I love how confident I feel whenever I'm on my workout fits so much that it even motivates me to actually workout! Lol

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Dominique,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user carolee79
Washington
2 reviews
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

I can't quit buying! How can I resist when you keep lowering the prices. My drawers and closet are being filled with clothes that I actually wear. Needless to say, cloths I actually love and cloths that fit fabulously. Thanks Fabletics!

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carole,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

Best,
Mary

Thumbnail of user graceh263
Alaska
2 reviews
0 helpful votes
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September 1st, 2021
Verified purchase

They are almost always sold out of my size in any style and any color I would try to get.
I get credits building up and called and they tell my there will be a restock but apparently doesn't include mine.

Quality

Date of experience: September 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Grace,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user cindyj416
Virginia
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Purchased a piece but was very difficult online to get the proper price, very timely and honestly probably won't visit again, too much of a pain.

When I wanted to return it, that process was very good...rep was helpful. The piece was a velour top that was extremely short and didn't like so they did return with ease

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cindy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user melaniew110
Pennsylvania
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

I ordered a few items that did not fit. It was not at all clear that they were final sale. It didn't even say it on my receipt with the clothing! I needed to return some, and they did allow me to return them in the end. If something is final sale- it needs to be clearly marked.

Date of experience: July 1, 2019

Thumbnail of user chermonnej
Maryland
1 review
1 helpful vote
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July 4th, 2019
Verified purchase

I came across a fabletics store while visiting a mall in Delaware. I joined the club and received my first two pair of leggings. The store was clean, spacious and organized really well. I wished the retail location carried more larger sizes in all the styles carried in the store. I've only done used the online site once to decline the monthly offer. As a busy professional, I would like to see the "decline" option easier to select. If I wanted to make an actual purchase or bank the charge for a future purchase, I would do it in the same timely fashion as indicating I do not want to purchase anything this month. I do not like wasting time trying to find the option to decline for the month.

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Chermonne,

Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.

Best,
Ivy

Thumbnail of user jodif151
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The tights and bra fit great and I've gotten a lot of compliments on them.

Date of experience: August 4, 2024

Thumbnail of user aglaiad1
New York
4 reviews
3 helpful votes
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February 7th, 2023

Had to buy something for xmas gift for relative, and evidently signed up for this "membership." Well, the outfit CHARGES your card and THEN sends an email saying you "could" avoid the charge--if you had done so 2 days earlier. When I called, they were absolutely ridiculous, and said they cannot reverse the charge. It's a ripoff; don't deal with the company. Disputing with my credit card, which is annoying enough.

Tip for consumers:
Buyer beware--they will charge you in an unauthorized manner.

Products used:
Sister in law said products no good, run super small.

Service
Value
Returns
Quality

Date of experience: February 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We regretfully note that we received your feedback regarding our VIP program. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user laj28
Maryland
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I have received nothing but great service at the Tyson's Corner location. On multiple occasions the manager and associate were very knowledgeable and helpful. Being I am 6 ft tall and slender, I am very particular, both the manager and worker was able to point me to the longer leggings as well as the appropriate size in men's.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello La Tika,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user tarar332
New Jersey
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

Fabletics said it is their company policy to take 45 days to delete your account. 45 days! They say it takes 24-48 hours for them to send you an email confirmation that they received your request to delete your account. Insane.

Tip for consumers:
Don't order through them

Service
Value
Shipping
Returns
Quality

Date of experience: May 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about the account deletion time frame is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kristins943
Missouri
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Well- since I canceled my subscription and unsubscribed to your emails and I'm still getting this asinine survey bull$#*!- yeah seriously dissatisfied. $#*! off.

Date of experience: June 3, 2024

Thumbnail of user deniseg1049
North Carolina
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

My sons like the clothes or I wouldn't be a customer. The womens things are mediocre imo. Shipping takes FOREVER. Exchanges are easy, but again, take forever. I don't recommend, it's a pain to skip the month or be charged. The "credit" isn't worth the $$ when they discount so much. My call to them was intercepted twice - I don't know how that even happens! But went to a scammer trying to get my cc #.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Denise,

Thank you for bringing this to our attention. Your feedback about the membership and products we offer will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user evad58
California
1 review
0 helpful votes
  • Send Message
January 11th, 2019
Verified purchase

I rarely do reviews but when I feel that others should know of a great product/company that deserves it, I take the time.
Since my first order with Fabletics, I have always been impressed with the quality of the fabrics/materials used and the quality of workmanship to make the clothes. I don't buy as often and I would like but I do have quite a few pieces and they are comfortable, flexible, durable and most of all great looking designs/colors/styles/accents. They are typically my go-to choices when working out. I would have to say that my favorite thing is that the pants are not see through!

Date of experience: January 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Eva,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

XO,
Ivy

Thumbnail of user adriennel111
Illinois
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

I used to be a VIP member, but it honestly was not worth it to risk of forgetting to skip every month. For my last purchase with a credit I had (from forgetting to skip), I bought a tennis dress. The product was ok, but the shape of it was not flattering at all and it was weirdly loose in some places. Overall, delivery and service were fine, but I just don't think it's worth it for the product.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adrienne,

Thank you for writing a review! We are continuously striving to satisfy our members’ needs as much as possible, especially with the fit of our product. Our Member Services team will get in touch with you shortly to assist you further.

Best,
Dean

Thumbnail of user robertv1373
California
1 review
4 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I ordered a two for one deal and only received one item. I called to find out what went wrong and the customer service agent said I messed up and that there was nothing she could do about it. I cancelled my membership immediately. I'm just glad the poor customer service was right out the gate. I'd hate to think I'm paying people to treat me like a inconvenience later when I couldn't cancel my membership.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robert,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user vickiu19
California
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

I hate this website with the passion of a thousand suns. Virtually nothing on it works properly. I have never been able to adjust my size preferences since losing weight, but it wouldn't even matter because even though no matter what you start off with for sizes of items you want, then it shows you all of these great things and then when you try to put them in your cart it doesn't have your size. But when you started searching it was filtered to of course only find things in your size. It's infuriating. Makes me want to cancel my membership every time I shop, but I love the leggings enough that I haven't yet.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Vicki,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user melissat531
Illinois
1 review
3 helpful votes
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November 1st, 2020
Verified purchase

Because my boyfriend and I both opened accounts and they both had the same shipping address, Fabletics (in their infinite wisdom) decided it would be appropriate to cancel my order and close both of our accounts. It took over three weeks and multiple interactions with customer service to get our accounts reinstated. I have never seen a company so hell-bent on preventing their customers from buying their products. This was my #1 worse customer experience with ANY COMPANY -- EVER!

I thank Fabletics for responding. From a customer perspective, the whole debacle could have been avoided if Fabletics had made an attempt to reach out before unilaterally (and without warning) cancelling my order and terminating my account.

Date of experience: November 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Melissa,

We sincerely appreciate the feedback you shared regarding your experience while checking out. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user amyd1653
Illinois
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

I am no longer buying my leggings from Fabletics due to their new logo placement on leggings. It is on the upper calf and numerous times people have told me I have something on my leggings or I have a hole in my pants! This is a ridiculous place to put the logo and I will no longer be purchasing any leggings from Fabletics until this changes!

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for writing a review! We value your feedback on the design of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user julief891
Minnesota
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I've been a member for a long while, and it's surprising how little it's paid off for me. I've been disappointed in the colors/patterns offered each month for the most part. There are a lot of non-flattering colors for a pasty girl (pastel yellows, pinks, purples). I do have some staple items that I've worn for a couple years now - the midi, low impact bras and some older leggings. But for the most part, I've been slightly disappointed with the leggings (especially with mesh) - the fit and waistbands are inconsistent in how they feel and function. The styles of tops have been one-note. I keep the membership, just waiting for something in my colors or style to show back up but it hasn't happened. I accidentally earned all these member credits, and had to spend them somehow - wish it felt like something I was happier to put my money towards.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user andrear1222
Georgia
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

I've been ordering from Fabletics for years. The pants remain terrific, however, I've been disappointed with the shirts the last few I've ordered, either they are too short or then hang too low below my armpits. I have shirts that are still in good condition from years ago, these are my go to shirts. I think the newer shirts are lacking. I will continue to purchase my pants and sports bras but will be getting my shirts elsewhere.

Date of experience: August 14, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Andrea,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user kf22
Pennsylvania
1 review
11 helpful votes
  • Send Message
March 8th, 2015

SCAM! I cancelled my membership on Jan 9,2015 received my credit on Jan 11,2015 and was completely satisfied. What I didn't know was that in February they charged my card another $49.95 and did it again in March! Since the account was cancelled, so I thought, I figured I didn't have to check my bill that a closely, but think again. I called today and the customer service rep on the phone was so rude and kept talking over me. After I asked to speak to a supervisor and put on hold for a few minutes she came back on to tell me that no one was available to speak with me but she would issue my credit but was still trying to convince me to us my 2 credits of 49.95 to purchase an outfit! Kate Hudson you should be ashamed of yourself! Karen(new Jersey)

Tip for consumers:
STAY AWAY!!

Date of experience: March 8, 2015

Thumbnail of user ariannak
Georgia
1 review
4 helpful votes
  • Send Message
February 24th, 2017

I ordered from fabletics only once. I got a pair of leggings. The first time they sent me the wrong size. Returned it. The second time they sent me the most disgusting dirty pair of leggings. There was animal hair, and the crotch was crusty! Yes, someone wore the pants, returned them, and disgusting fabletics actually RESOLD THEM! I threw a natural mf fit and got a new pair with rush delivery (still took 5-7 business days) and compensation for my inconvenience. When I received my THIRD mf pair (2.5 months later) there was actually a hole up near the waste band! I couldn't even believe it! I will never ever ever buy from this company and severely will not recommend this to anyone, ever!

Date of experience: February 24, 2017

Thumbnail of user susana1893
North Carolina
2 reviews
0 helpful votes
  • Send Message
December 4th, 2023
Verified purchase

My shipment never arrived, dealing with cs was a nightmare. Always promising to call me back snd never did. This went on for months. Each time I called I was given different information, You can never speak with someone from the USA. I'm never ordering from this company again.

Date of experience: December 4, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Susan,

Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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