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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user beths706
Oklahoma
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

Ultimately the deciding factor in my cancellation of the service was the lack of stock. They never had ANYthing in my size other than neutral solids, and those are so boring they're just not worth the subscription. It's more worth it if they can keep things in stock for more than a minute

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Beth,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our selections. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user stacys316
Texas
1 review
0 helpful votes
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October 27th, 2020

I'm literally on hold trying to find my refund. I sent products back 6 weeks ago, and fabletics can neither see the items or see my refund. This is maddening! Every person I've called tries to justify 6 weeks to receive the items back to their warehouse... I get things from China faster!

Date of experience: October 27, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Stacy,

We sincerely apologize if you have been waiting for your refund. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user heatherl736
Missouri
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

Have purchased shirts, work out bras and spandex pants from Fabletics. Have not been very pleased with sports bras and shirts... fit was off either to big or small and just didn't fit right. I have liked some of their spandex pants, but not all. I feel like you still have to pull them all up from time to time. My favorite line is their Pure Luxe. They're soft and come in great colors you can't find anywhere else

Date of experience: February 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

We strive to provide high-quality products at all times. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user elizabethd572
Indiana
1 review
0 helpful votes
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May 2nd, 2020
Verified purchase

The size I ordered did not fit comfortably (I don't like super tight clothes) and I needed a medium instead of a small. Then I also wanted to change the design I ordered and my customer rep was super helpful and it was not too challenging to get ahold of someone. They all seem to be working in another country, but were more helpful and articulate than many customer service reps I've spoken to in the US. Thank you!

Date of experience: May 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Elizabeth,

We are glad to hear that you are satisfied with the services we provide. Apologies for the trouble but happy it all came together in the end. It is members like you that help keep our lights on, and we couldn't be more grateful. Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service to our dear members.

Best,
Nelle

Thumbnail of user jeffm1986
Michigan
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I bought a pair of joggers from this company and they charged me $50 a month to be a "member", they sneak these details in at the checkout. Again I liked the pants but I'm not buying from this company again. Their promos and they're adding you to a "subscriptions" are very misleading.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeff,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user joryr5
New York
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I ordered two pair of shorts and they did not fit well and kept pulling down. I returned them. Then I got charged for a membership fee I never intended to subscribe to. Ended up with a "credit" and then when I cancelled the membership the credit disappeared. This company is a scam.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jory,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user melanies963
Pennsylvania
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I have been a VIP member for a couple of years. I have workout apparel from my original purchases that are in better shape than pants I purchased two months ago. It is apparent to me that the quality of the apparel has taken a drastic turn. Rather costly to have disposable apparel.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Melanie,

Thank you for sharing your experience with the quality of the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kays537
Pennsylvania
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

I ordered a workout outfit 2 weeks ago and it just now shipped. SOOOO frustrating! On top of it just shipping it won't be here for an entire more week! 3 weeks for Fabletics is crazy! If I wanted shipping that takes that long I would've ordered off SHEIN for half the price! Very upset with how the shipping has been handled.

Date of experience: May 11, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kayla,

It is with great regret that we received your feedback regarding our shipping policy. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user joshuav237
Massachusetts
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I've really liked all of the clothes and kits I've purchased through Fabletics, but my last experience left me a bit disappointed. I was trying to place an order for one of the quick sales, but the site kept crashing and wouldn't let me add the clothing to the cart. Unfortunately, I missed the sale after I tried twice over 2 days.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joshua,

Thank you for the feedback about your experience when navigating the website. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user sheilaw489
Maine
1 review
0 helpful votes
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March 8th, 2022

A point costs a lot... like $50. And then they offer you a pair of socks for an entire point?!?! The point system needs to be reviewed. When $100 items are on sale for half off, they won't let you buy with a point... you will need to cough up the cash... this too makes no sense.

Each point should reflect the dollar amount, no arbitrarily assifn a point or even two to most items.

Tip for consumers:
In all, their clothing is not worth the money they want.

Products used:
Several

Service
Value
Shipping
Returns
Quality

Date of experience: March 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We apologize that our service did not satisfy your expectations. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user rosea109
New York
1 review
1 helpful vote
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April 26th, 2017

I am a VIP member and as such get discount offers from time to time. I just had such an offer for Mother's Day- $20 off a min $79 purchase. The offer expired at midnight last night but I was having trouble with the website so I left the items in my cart and placed the order the next morning at 9AM. I contacted Fabletics via a live chat and requested the promo to be applied. I was told that they could not do it but I was offered 20% off my next purchase. I'm sorry, you want me to spend another $100 to get my $20 promo back? I'm a VIP member! That has put a very bad taste in my mouth for this company. Giving me my $20 off the order I placed was the correct appreciative thing to do. I cancelled my order and not sure I will continue my membership.

Date of experience: April 26, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Rose,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user alanah29
Virginia
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

For the price the quality was not Fabletics normal. The sports bra is not supportive at all and not made for females who are large chested. This bra ran smaller than another one that I have which is similar. Pants are cute but sag in the crotch, even though they are the same size as other Fabletic work out pants I own.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Alana,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jamess9839
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Customer service was fantastic, and the representative that helped us really listened to why we came into the store, and catered to our shopping needs.

Date of experience: June 4, 2024

Thumbnail of user aprilt360
Texas
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

The shorts are nice, they had a hole in them the first time they were put on

Date of experience: August 7, 2024

Thumbnail of user tonyab2
Oklahoma
1 review
9 helpful votes
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August 12th, 2014

I had to write a review because of all the negative reviews I am witnessing. The VIP membership CLEARLY states the terms and agreement. You just have to read. Fabletics will charge you a monthly fee if you do not skip or cancel. I have skipped several months because I did not want to purchase anything. It doesn't charge your card if you skip. The quality of the products is outstanding. Just pick true to size. I will definitely be a member for life. If you love working out and love work out clothes, this is the best site for you.

Date of experience: August 12, 2014

Thumbnail of user calis15
Washington
2 reviews
0 helpful votes
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July 11th, 2023
Verified purchase

I'm not interested in most of the trends offered on this site, and I'm actually fairly disappointed in the sports bras (general design and appearance). However, the VIP program is easy enough to navigate, so I just don't buy anything most months. The site is easy to navigate and purchases usually show up pretty quickly.

Date of experience: July 11, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Cali,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user chads661
South Dakota
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Most items have been fantastic for the sale price with extra discount. List price is too high for items. Sizing is inconsistent on some shirts. Would need tall sizes for pants, 32" inseam not long enough. Items take too long to ship. The app is ok. A little slow at times and never seems to sort correctly.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Chad,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user alexandrat185
West Virginia
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I like the products.
What I don't like? If an item I want is worth 1 member credit but priced lower than my monthly payment for the credit, I am unable to combine another item to total the monthly fee.
Additionally, you pay for shipping. That isn't included in the monthly membership. Very meh…..

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Alexandra,

Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user yvettew96
Georgia
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I love the items I've purchased from Fabletics over the years. The sales are amazing! The quality of their products are outstanding. I wear my leggings and workout bra's all the time and they still fit and look good after all the washings. I also love that you can purchase items online and return or exchange the at a Fabletics store.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Yvette,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Cathy

Thumbnail of user thaisr14
Florida
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

The delivery deadline of my order was 3 days ago and nothing arrived and I can't even track my order, a complete mess! And the worst thing is that on the website I can't even ask for a refund, why only give me the option to return it, but I'll return something I didn't receive‍

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Thais,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user angelicat81
Texas
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

I love Fabiletics! Honestly I do where the everyday leggings almost everyday! The fabric is so durable and never thins out in between the pesky thigh area! Honestly the deals pay off after a while. I have worn my black Fabiletic leggings for over a year. There's been little fade and they are irreplaceable! I want more!

Date of experience: February 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angelica,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user melissah31
Texas
17 reviews
37 helpful votes
  • Send Message
December 2nd, 2014

The quality is so-so, but I guess that is to be expected with the price. I've had some balling up on some pieces. The sizing is not consistent. I am still trying to find a brand to replace Lululemon... this isn't the one.

The most frustrating however is that all the items I wanted are out-of-stock! Not good! :(

Value
Shipping
Quality

Date of experience: December 2, 2014

Thumbnail of user serins
New Jersey
1 review
2 helpful votes
  • Send Message
May 14th, 2018

They will not tell you about 50 dollar of fee while they ask you to sign up their membership. So by this, they can steal 50 dollar from each person that sigh up from their website... I guess this is the way they make profit. You have paid nothing for 50 dollar before you find out anything.

Date of experience: May 14, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Serin,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user michelen215
Kentucky
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I would like more of my styles and sizes to be in stock. Also more solid colored outfits. I think there are to many tacky prints. I also can never find red in stock. *Update* After this review was posted fabletics responded and said they will contact me through email to make it right. I thought they maybe found what I was looking for in my size but all they offered was excuses for why they rarely have my size in stock.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michele,

Thank you for sharing your experience with the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user mirindas1
Colorado
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I've been buying fabletics for years and the quality has decreased. I now get holes in my new leggings in the oddest spots (not the seems) and it's not attractive to have sewn up leggings on your butt. On top of that, the stores never have the ones I'm looking for. So expensive for the declining quality.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mirinda,

Thank you for your review. We are sad to hear that you are not happy with our quality and inventory. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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