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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user marilyns14
Texas
1 review
10 helpful votes
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October 20th, 2014

I also was taken by this company! They kept billing my credit card and never sent any outfits! I finally realized what was going on and had my credit card block them. When you try to contact the company, they just ignore you. I just hope it is now cancelled since they can no longer bill my credit card.

Date of experience: October 20, 2014

Thumbnail of user marciev11
Connecticut
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I removed a debit card from my account and when the new card did not go through on a particular month that I forgot to skip the month. Instead of contacting me and letting me give them another card they just tried the previous card that I removed because it had been used before in the past.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marcy,

We appreciate the feedback you shared regarding the monthly charge that we have. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user annar4756
Wisconsin
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I love the Fabletics brand. I have been shopping at Fabletics for a while now and am very pleased with their products. My mom and I share the Fabletics Membership. Fabletics also has excellent sales during the year and offers an appreciable military discount. I see myself continuing to shop at Fabletics for as long as I know. :)

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anna,

Thank you so much for loving our brand! We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user msm50
New York
1 review
5 helpful votes
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September 12th, 2018

I ordered a couple of items, which did not fit so I returned them. Then they randomly charged me $49.95 per month for the last 3 months. When I called to get a refund, they said I had signed up for their VIP club, which has a monthly charge. I told them I absolutely had not and requested a refund. They continued to "explain" about the VIP club and its "benefits" and said they could not refund me. I see where one reviewer said they wondered if Kate Hudson is aware of how the company operates. It's HER company -- of course she's aware. What a crook she is. I'll not pay to see any movie she is in again. P.S. When I said I wanted to cancel the VIP Membership they said I had signed up for, the representative said "If you do, you'll never be able to purchase from Fabletics again." Wow - outrageously bad and rude customer service, but I guess that is how disreputable, scamming people operate.

Date of experience: September 10, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ms. M,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user joyb426
Texas
3 reviews
0 helpful votes
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December 4th, 2022
Verified purchase

Each piece I purchase adds variety to my workout, casual, and lounge wardrobe. I continue to be pleased with the quality of the fabric and the style. The items are true to size and sometimes add a little room for more comfort. I have never had to return or replace any of my purchases and I love the sales.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joy,

We're glad you enjoy our unique styles and promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user tonic258
New Mexico
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

I joined for the initial deal you get. Once receiving the leggings they were all that seamless fabric that I don't care for. It makes me feel like I'm wearing a diaper and sweat way more. Not breathable. The sports bra would have been good, but it was way too small. I wear a 34b so I thought a small would be good. It was suffocating. I couldn't exchange any of the items because they were sold out of all the bigger sizes. I could return the bra, and got stuck with the leggings so I'm just donating them. I will stick to paying the higher price at Lulu Lemon.

Service
Value
Shipping
Returns
Quality

Date of experience: December 22, 2021

Thumbnail of user chrisg1558
GB
1 review
0 helpful votes
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November 1st, 2021

This company is involved in criminal activity. I cancelled my debit card to stop these people from taking payments, even after I had called them to cancel. Somehow they changed my payment method without my permission to continue to take money from my bank. Surely this is criminal behavior. I will be reporting them to the authorities.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Vivien,

We sincerely appreciate the feedback you shared. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user laurag1747
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I'm not happy that all men ever credits are equal - a member credit shouldn't count for something for $25 and also something costing $75. It's not equitable. It should be worth what you paid for it. Otherwise, where is that money going?

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Thank you for sharing your feedback on our services and with your member credits. We value your opinion and see it as an opportunity to learn and improve.

Best,
Maru

Thumbnail of user paulaw185
GB
1 review
2 helpful votes
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December 16th, 2019

Really discusted with this retailer. My daughter wanted some leggings as a Christmas gift and so I purchased them for her online as one off transaction. A couple of weeks later I noticed £44 had been charged to my card after they had sent me an email making out they had credited my account with some cash which i had felt was a marketing ploy as you always have to register with many sites to make a purchase. I did not consent to this and feel misled. I am not the kind of person who gets caught out with scams. When you call them to discuss they will not refund you. They inform you that you must have missed a tick box to subscribe when you ordered and will not accept that you did not intend to subscribe forcing you to cancel and become a guest and spend your balance the next time you log in for ridiculously priced items. I think this is fraudulent and am seeking further advice. The bank can't do anything other than block further payments so do not expect a refund.

Date of experience: December 13, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Paula,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user veni20
Texas
1 review
14 helpful votes
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February 17th, 2016

Not many people look at every item on their credit card bill every month. That i swhat Fabletics is banking on by sneaking in the monthly membership fees. This scam is as bad as it gets. Shame on Hudson for promoting this.

Date of experience: February 17, 2016

Thumbnail of user lorio169
Wisconsin
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I purchased the grey pair of this item and after 2-3 uses the crotch inseam ripped and there is a noticeable hole now. I have bought many products from your company and have been please with them all up until this purchase.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lori,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.

Best,
Chad

Thumbnail of user amandab2806
Alabama
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Every time I walk into this specific store front, I am so pleased! The management team is wonderful! I even have a favorite sales consultant whose energy always matches mine. The Fabletic's organization has a great store at The Summit in Alabama.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

We appreciate your positive comments about our Member Services Team. You should only receive the greatest services. We hope you will always have a great experience with us in the future! Have an awesome one!

Best,
Lia

Thumbnail of user nicholasp639
Massachusetts
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Monthly shipments showed up 2 months after order date twice but the tracking said it was on its way from the logistics house like 5 days after order. The season I was shopping for was almost done by the time the clothes arrived.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Nicholas,

We value our members, and your feedback about our shipping is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user maryc251
Australia
1 review
4 helpful votes
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August 6th, 2016

You get sucked into so called VIP membership and automatic deductions from your credit card ever month. Even if you decide to terminate your membership it is impossible you are supposed to do it over the phone but the phone no doesn't work

Date of experience: August 6, 2016

Thumbnail of user erican50
New York
1 review
0 helpful votes
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April 1st, 2020
Verified purchase

Not a fan of my money being taken from me and then when things are on sale I'm not allowed to use the money they already took from me to get the discount you have to spend even more money. Doesn't seem right

Date of experience: March 2, 2020

Thumbnail of user alyssaf2
Iowa
1 review
5 helpful votes
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July 9th, 2014

I felt totally scammed by this company! I was not aware that i signed up for VIP and that it meant that I would have to pay $50 PER MONTH! To get discounts... its very sneaky and i will never order anything form them again. I also tried to unsubscribe from their emails months ago but they still continue to send them.

Date of experience: July 9, 2014

Thumbnail of user angieb284
Texas
1 review
0 helpful votes
  • Send Message
February 12th, 2022
Verified purchase

I LOVE the leggings! Most pairs that I order become staples in my closet, for workout and daily wear. I was also surprised to order shoes that are honestly amazing! Very comfy, easy breathing, and they've become my go-to tennis shoes.

4 stars because a lot of the other products are just harder to find a fit with. If you aren't a tiny, petite person with B-cup boobs, the majority of the shirts and bras simply will not work for you. I pretty much live in the leggings and shoes side of the site for that reason.

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angie,

Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user peterf64
GB
1 review
22 helpful votes
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January 11th, 2016

Do not buy from this company. They mislead purchasers resulting in inadvertently becoming a member. Once a member they take a fixed fee from your bank account every month. Misleading, unhelpful, and utterly unethical.

Date of experience: January 11, 2016

Thumbnail of user allisonb440
Minnesota
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

When I first joined I was really impressed with the quality and styles but as time has gone by I haven't really liked the styles as much. Sometimes it seems they are trying to be too trendy at the expense of the functionality.

Date of experience: August 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's style availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user silvian42
Florida
2 reviews
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Fabletics is my shop for all my gym and leisure clothes. Lately I'm also buying my husband's clothing from Fabletics. Excellent fit and quality, durable merchandise for an affordable price. What's not to love

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Silvie,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user antoniac59
Florida
1 review
0 helpful votes
  • Send Message
August 5th, 2022
Verified purchase

Overall I like Fabletics. The website is easy to use and in-store purchasing and returns is convenient. Being Elite status helps to get the size you want on a newly released item and sometimes a better sale. Fit definitely is not consistent though. I can be anywhere from a Large to a 1x dependent on the item, material, and cut. I have the most trouble with the leggings because either they are too tight in the waist or too loose on my calf. I also don't like that most of the tops are cropped. But Fabletics is still one of the best in athletic wear in my opinion based on (member) price and quality. I definitely have my favorite items, but you may find yourself doing a lot of exchanging and returning until you find that perfect fit.

Date of experience: August 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Afiba,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user amberu64
Texas
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

Basically I'm still enrolled because I keep forgetting to skip a month. So I always have a credit to use and they take away your credits if you cancel. They never have the things I love. I don't get it. If people buy it, make some more of them. One time in the summer, there was not one pair of shorts available. I buy some staples, plain zip up jackets or black leggings to use credits-way overpriced.
When I try to ask questions, I don't get a good response. One time I asked if I could use my credit for lots of small items. I don't want to use a credit that cost $50 for a pair of socks. They said I could, then it charged me a credit for a pair of socks. I returned them.
I do like that there's pretty much free shipping and returns. The app is easy and runs well.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for your review. We are sad to hear that you are not happy with our credit usage and forgetting to skip the month. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user briannao24
New York
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

I can't get enough of Fabletics! As a company, they've done a great job of listening to customer feedback and improving their products and services. I'll highly recommend Fabletics to anyone who will listen!

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brianna,

Thanks for sharing your feedback! We are glad to know that you are satisfied with our products and services. Have a great day!

Best,
Nelle

Thumbnail of user juliah528
Wisconsin
0 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

I am obsessed with all my fabletics I wear them every day not that I have any other pairs of leggings except for fabletics (prob have 30 pairs). I recommend fabletics to everyone I know. They fit great are super comfy they hold me in and look great.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julia,

Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user elizabethr777
North Carolina
2 reviews
0 helpful votes
  • Send Message
August 31st, 2020
Verified purchase

Very disappointed. Tried to sign up for a great promotion. Then very limited product was available. Then canceled the membership. Well attempted to cancel twice. Cancellations would not go through them before I knew it I had three months worth of expected purchase. No reminder emails. Very disappointed. Then had to purchase things I didn't really want a normal happy with the quality of.

Date of experience: August 1, 2020

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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