Fabletics

I have been a VIP with Fabletics for years and am known as giving great Christmas gifts to my family. Most of these gifts are Fabletics, both Female and Male and the age range is wide. I work in healthcare so I have also bought the scrubs - they are so comfortable and look professional.

Not a big fan of high rise leggings. Still liked MID RISE leggings because I'm short and petite. Not many options of Mid Rise leggings and also they run out of stock fast before I ordered. I also liked size small low no show sock thin. They don't make it anymore.

Wanted to buy a few pairs of shorts for a race. Didn't realize I somehow signed up for a monthly membership. Called to cancel and it was like pulling teeth to get it cancelled. Sad because I liked the shorts and would have ordered more and even pants if it weren't for the stupid monthly fee they have.

After placing my initial order, I honestly liked the product. When I tried to order some items for my brother they are never in stock and then I get misleading emails saying I have been granted 80% off when in fact I do not and again the items are not instock. I think I will be cancelling my membership for this reasaon

It took over a month for my order to be delivered to California. I don't live in California. The tracking said it was delivered to my home address. It was delivered back to a port or something in CA.

I'm reaching out to customer service.

As a new customer to fabletics you get the VIP discount. First pair of scrubs $19, great deal. However after that the scrubs are expensive. The quality of the scrubs are not worth the regular price after the VIP promotion

The web site never showed me the "skip" button until the window to skip had closed. I had to call to get the skip accomplished and it quickly got to the point that it wasn't worth the effort. In my opinion the whole thing is a scam to rob people of their money because they will forget to go to the site. Or they just won't want to call. The whole reason I shop online is to avoid dealing with people. On the phone or in person. Then to add insult to injury the $#*!er I had to deal with barely spoke English. But I wanted to be done with the whole thing so badly I stuck out the phone call. So Fabletics can keep their damn e-mails and leave me alone.

The monthly membership fee is expensive.
There is no reminder or warning monthly, reminding you to actively skip the month or get charged.
The process to skip the month is not straightforward.
The process is geared around you forgetting to skip our not skipping correctly
Thank God my family like their leggings.

I love the Powerhold Highwaisted leggings and jacket and wear them pretty much year round. However the black goes out of stock often, which is a little irritating. I go to the gym and walk the dog everyday so this is the core of my wardrobe. I wish there were more offerings for colder climates (which is not a cropped puffy jacket and bared midriff).

That most products were not really fit my body shape I'm in between S and M. Sometimes S is bit too small but M isn't fitting (strap too long etc) and I end up wasn't very satisfied about some of the style fit, this is just not the perfect brand for me.

Kaltrina! What a pleasant and friendly staff! I had the most positive experience. She was beyond helpful and really engaging. Her positive and very friendly attitude will go a long way. Should be modeled.
She helped with an exchange as well as purchase. I asked for her opinion on how the outfit looked / fit on me.
She is an employee that is clearly looking out for the best interest of the company. Her colleague was wonderful as well.

When I first began as a monthly VIP member the $70 charge bought a quality outfit and an entire outfit at that. Now Fabletics is trying to offer very subpar outfit choices for that cost or charge me $70 for one sports bra and use my entire monthly credit. No thank you, for that cost I'm buying Alo, Athleta or LuLu. Your products have not improved so therefore do not warrant that kind of price tag.

Brand has gone so far downhill Kate uptown's head must be spinning.

How about you read product reviews. There is an item that you have people selling on third market for 10x what they lid at fabletics because you yo-yos stopped making it.
In the last 6 months I have spent $450 at eBay and $275 at Mercari for Fabletic items I can't buy from you. That's almost $1,000 that other people got, making money off your brand. You guys are idiots!

I found very few items that actually fit me right. Mediums were too small and large too big. Even the same type of pants seemed to fit differently depending on the color/design. The sleeves of the sweatshirts I bought were way too long and so much fabric! Instead of looking comfy, I looked frumpy and disheveled. Even the stuff I got with the credits were worthless when a sale was happening. The credit was a month's payment yet pants would be on sale for way less. It was a deterrent to using the credits. Also, it was really annoying to have to go in every month to freeze the account.

The search experience was extremely frustrating! Using search filters, brought up items that were not actually available. When I finally found what I was looking for, the items were not actually available.

Purchased items online to try sizing. Went to the store at Roosevelt field mall to return the items that didn't fit. Needed to exchange one item for another size. Was told to do a refund then purchase the new size.

After the return, was told I couldn't get the item at the same price because I had cancelled my membership already. The manager didn't seem interested so in keeping me as a customer at all.

I came for a size exchange and left with nothing. This was my first experience with fabletics and likely my last.

I needed a size that wasn't in stock so the associate placed the order online and when I tried paying, they tried for almost a half hour to take a payment through the app. They said it had something to do with the membership and the address on the membership and maybe it didn't match the card then I tried paying with Apple Cash and that didn't work either. They had me go in there and fix all these settings on my app. It was ridiculous.

I love Fabletics shorts. They fit well BUT I am NOT a fan of the VIP program. I want to buy when I want to buy. That is not always monthly and the charge per month is very high. The outlet where it is not necessary to be VIP has great stuff but not the full array of items in the store. I will continue to use the outlet at my discretion but store shopping is no deal

The way the website works is it automatically defaults you to sign up for a subscription fee in order to get the lower price of their gear. If you're not careful you can miss this and have to go back an "uncheck" the subscription box to opt out of the monthly subscription. It wasn't until several months later that I noticed the charges on my account and had to cancel. No refunds, just lost cash.
The clothing is very nice and I enjoy it but I was very turned off by the deceptiveness of their website ordering process.

Never received my package. It was delivered but the mail carrier left it outside, didn't bother to ring the bell to notify anyone and the package was stolen. Tried to file a claim with the mail carrier and contact support from fabletics. Asked for a reshipment and never received it or a refund. So not only did I not receive my item but I lost money too.

Any time I have used Fabletics' website, app or even have contact with customer service everything has been an absolute breeze. The site and app are easy to maneuver and customer service reps are so helpful and nice!

I have great experience with Fabletics. I have purchased gifts for my family members in both men's and women's. Recently was even able to purchase a onesie for my grandson.

I love what I have chosen so far.

I was issued a store credit after some items i ordered were out of stock. I used my store credit to purchase some other items and that order did not arrive. O contacted customer support and they reshipped my order. After multiple orders not arriving to me, I decided to no longer order from Fabletics. Now I have to wait 4-6 business weeks for a refund check for the store credit (that I had originally used my card to purchase). Such a headache, I would not recommend anymore. I used to love ordering from here.