Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Feeling extremely ripped off and scammed. I only made one purchase almost a year ago and was somewhat happy with the quality of the garments. Sadly, I have been charged every month for there VIP membership that I never used! I tried to cancel my membership, but it was literally like puling teeth. In fact the number that was on the website months ago basically put you on hold then hung up. Very exhausted and frustrated with this company!
Date of experience: November 8, 2017
I love fabletics. I love to be comfortable always and the clothing is just that. My issue is nothing is ever available in my size. 9 times out of 10 what I want is sold out, or it'll be in my cart and disappear moments later as "not available". Superrrrrr frustrating. Then the item is never in stock again. I know I sound like a black Karen right now, but I swear it ruins my day. Please please make more items available for purchase. Small/medium in tops and large on bottom. Definitely should be a healthy inventory for such a large and established company. Otherwise, love them. Found my favs, just wish I can get other colors/options.
Date of experience: November 30, 2021
Hi Sherrell,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love their products and have been a member since they started up but now they send emails every day I have changed my info on my account and have spoken to them on the phone but does change anything every day still get emails from them so as much as I like their product they annoying emails turned me away
Tip for consumers:
Great stuff but I don't like having an email sent to me every day
Products used:
Leggings jackets
Date of experience: August 15, 2021
Hi Deborah,
We appreciate your feedback on your VIP experience! We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
I forget to check options by the deadline and get charged. Sometimes my size is out of stock or don't fit and I want to skip but miss. Bummer but will have to discontinue soon to alleviate the hassle.
Date of experience: December 1, 2021
Hello Linda,
Thank you for writing a review! We are sorry to hear that you are not pleased with our selection and skip-the-month feature. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I would constantly forget to skip months and was charged the subscription fee and in tern had credits on my account. I was disappointed to always everything on sale for less than what I was charged for my credit. So, anytime I would purchase something it would be less for someone who didn't have a credit but I was still paying more.
Date of experience: February 8, 2023
Hello Allison,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Was SOOO excited to try on my new leggings but was instantly disappointed. They are see-through! Bought the high waisted power hold in black. Total disappointment. Plus they're so itchy! I'll never wear these. =( Was expecting to literally live in these based on the Fabletics commercials. WORST. Didn't even try on my second pair. For this quality I'll stick to Ross or Amazon and NOT have to deal with monthly membership "skips" or charges! Boo.
Date of experience: March 19, 2020
Hello Lindsey,
Thank you for writing a review! Our sincere apologies if you ran into some quality issues! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best Regards,
Nelle
I was a little hesitant at first to buy… but once I started wearing the actual clothes I was a believer. Feels like good quality. Color waves are great. Lots of great options and often at a sale price.
Date of experience: January 19, 2022
Hello Austin,
Thank you so much for your great review. We are happy to know that you are satisfied with the quality. It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Renz
Member credits are $54/month yet most items cost less than that or significantly less than that causing you to over pay if you use your member credit. For example, the latest sale included items 2 for $29 or 1 member credit, if the member credit was used it would have been 2 for $54. That's $25 more, almost double the cost.
Date of experience: November 1, 2022
Hello Robert,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
You become a member not knowing. Crap company...
Do not ever buy anything from them
Hate places that make their reputation from lying to their companies.
Apparently you are a VIP member without knowing it and automatically charged £44
Date of experience: March 7, 2017
The products are great, but you often can't get what you want. For example, I love the cashel swing tank and have it in several colors, but for months this item hasn't been available in the colors I would yet like to acquire. Also, size small is often sold out. In addition, I don't like having to decline purchases each month, or else be dinged $49.99 for not checking the box. Not nice, Fablitics. The website could be cleaner and faster---needs an update---too busy and distracting and takes a long time to load. On the other hand, I love every product I have purchased. Thanks.
Date of experience: April 1, 2020
Hi Jane,
Thanks for your effort in writing a review on our skip-the-month option and selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've used fabletics for a long time! I returned an item that didn't fit right to exchange for a larger size. It was a bikini top. It took OVER a month to get the exchange. Once I did, that piece didn't fit right either and I ended up returning the bikini. I never got refunded for the item. Sure return/exchanges are free, but what a hassle.
Date of experience: August 3, 2022
Hello Geri,
Thank you for your review. For assistance with the returns, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love Fabletics clothing but the whole premise of having to remember to go in and "skip" the month every month or be charged the &49.95 is awful. Even with a reminder on my calendar there are times I forget. I want to buy when I want to buy and hate my card being charged if I forget to "skip". Such a scam. I will be quitting my membership due to this.
Date of experience: June 5, 2022
Hello Kim,
We appreciate the feedback you shared regarding our skipping option. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
After 8 months of tracking, calling, yelling and finally getting a new credit card... I FINALLY got a credit for $299! I'm still confused about one thing: If I originally ordered from one account... how on earth did they gain access to 2 of my other accounts? Isn't that illegal? I called my credit card company, my bank and spoke to them about my daughter's account. They somehow gained access to 2 separate accounts they never had in the first place. Like... what? Kate: really? I will NEVER recommend Fabletics to anyone! What does she care though. She is shrugging off the bad reviews all the way to the bank. As long as she is getting paid what does she care... right?
Tip for consumers:
Buyer beware
Date of experience: April 4, 2016
I thought I was doing a good thing for my granddaughter when she signed up for this company. Turns out they were charging my credit card $49.95 monthly and she was supposed to remember to call the company every month and tell them she was not ordering anything.On review of her emails she had not received a monthly email reminding her to cancel for the month and my cc was charged.
Date of experience: May 17, 2019
Hello Frances,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Please delete my subscription. I felt like I was tricked into subscribing with the really good pants deal and you're making it impossible to cancel. You've completely trapped me. Please delete my subscription.
Date of experience: December 1, 2022
Hello David,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I think the membership is unnecessary. You should not have to be picked into a membership and worry about skipping each month to avoid a big charge. I would still order from fabletics but should not be locked in
Date of experience: February 1, 2023
Hello Alison,
It is with great regret that we received your feedback regarding our VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I felt the shorts I ordered had a very poor fit. First of all the size range seems to run smaller than other American products. Second, the waist band of the shorts does not have any flexibility to it so that it will conform better to various body types. The first shorts I ordered were large and they seemed to be too small and the waist band didn't give enough to hug my body. I ordered my second set as extra large and they are way too big. I feel the overall design of the shorts needs to be improved as noted.
Date of experience: July 1, 2022
Hello Mark,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I use to love fabletics and the quality and how it fit my body and did roll down while running. I came back and tried them again and was shocked by the material and how it did not feel the same as before. I tested them out for a run and the pants started to roll down and not stay in place within the first 1/4 mile. So disappointed
Date of experience: September 4, 2022
Hi Stacey,
Thank you for providing feedback regarding how the item fits! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
The clothes itself is really great! However, the customer service is abysmal.
I asked for a refund for a membership credit, because I had remembered cancelling my VIP account, and was told that they didn't have a process for refunding the credit. I got on her $#*! about wasting my time knowing that she didn't have a process for refunding the credit and suddenly her story changed and they COULD refund the credit.
Date of experience: November 13, 2020
Hello Aries,
Thank you for sharing your feedback regarding the experience you have encountered with our Member Services team. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
Fabletics gives such a wonderful online shopping experience. The website and mobile app are user friendly. Exchanges and returns are so easy. The Powerhold/highwaisted leggings are my favorite by far of any other brand in the market. Honestly, all of their highwaisted leggings are amazing. I can concentrate on my workout and not have to worry about pulling them up or re-adjusting them. I get compliments on them all the time at the gym. They have other great pieces in their collections as well. Hence why I've been a customer for... I'm guessing... 8+ years?!:-)
Date of experience: August 6, 2022
Hi Elizabeth,
Thank you for such a wonderful review! It's so great to know that you are satisfied with us and love the items that you have received. You can surely expect great styles on the website!
Best,
Tina
I had to go in the store three times to get the correct price for my items purchased. I also received an online purchase with missing items and did not have the best experience trying to get it rectified.
Date of experience: December 1, 2021
Hello Trudy,
We're sorry to hear you had such a frustrating experience. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
Ordered during cyber Monday sale. Took weeks to get items. Decided I needed different sizes. Went through the online process and set it up. Took weeks to get my items. Then things were not available. Decided on other items. Took weeks to get them. I still to this day, do not have two pairs of shorts from my cyber Monday purchase.
Date of experience: February 4, 2021
Hi Chris,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love everything about Fabletics. The softness of the leggings down to the fit of the leggings. The most I live is that they stay in place they do not roll nor sag. I'm a little on the heavy side and it's always been one or other but with Fabletics I never have that issue. Customer for life
Date of experience: April 1, 2023
Hello Lexa,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Do yourself a favor & do not shop at Fabletics or join their BS VIP program, it's a scam! I was going through order so me leggings for Christmas presents, there was a promo for a "free bag" with $100 purchase but they charged me for the bag. When I called the customer service, they informed me I wasn't eligible for the promotion because I was using VIP points. The website clearly says in black & white that you can use points & still be eligible for the promotion. I cancelled my order, my membership & will do everything I can to make sure people know about their $#*!ty business practices!
Date of experience: December 6, 2018
Hello Virginia,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
First of all, the quality of the clothes that fabletics sells is outstanding. I find myself wearing their clothes the majority of time. They are so comfortable, well fitting, and easy to care for. Their website is very user friendly. I am so pleased that I decided to remain a member.
Date of experience: February 12, 2022
Hello Angela,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Britt,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Sherry