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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jenniferm4325
Washington
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I loved Fabletics when I first subscribed. The $50 monthly subscription was worth it and the frequent member sales were great deals. Then supply chain issues became a problem and while it was frustrating, everyone was having them. The user interface on the app made it difficult to use your bonus points and the reward items were not always the most desirable. My size was frequently unavailable. The real kicker was the restructuring of the subscription program. Now almost every time I order the item is less than my monthly subscription cost. This causes me to pay for the actual item and save my subscription points for another day. So I end up with a ton of points and Fabletics gets more money than I get clothing. It's a horribly rigged system and they really need to reevaluate it. I know at least 4 people who have canceled their subscriptions because of the new subscription program structure.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you so much for loving our brand! We're sorry to hear that you had trouble using our website. Your feedback about our pricing and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your VIP membership concerns.

Best,
Zeth

Thumbnail of user jonathanr1123
Texas
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

The vip program was not advertised well up front and i had no clue i was being signed up for it. After a few hours on the phone however and fabletics denying my refund they finally relented and refunded the full amount for the vip program. I will not be purchasing products from fabletics in the future.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jonathan,

Thank you for sharing your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user jamesw5245
North Carolina
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Well, I love the products themselves, no fault with them. The biggest problem I had is that whenever I would try to order shorts, they were almost always out of stock, and even when I picked options that were in stock, there would usually still be an error processing my order, so I would have to mix and match and change random things about my order until finally the site would accept my order. It was always a long and annoying guessing game. I could never just shop for what I wanted. I always just had to go with what I was okay with. Again, I only had that problem with the shorts. But the shorts are the main thing I wanted to buy. That is why I cancelled my membership. But also, the hype and the marketing are just super fake and gimmicky, and the prices are ridiculous. Which also didn't help. I'd rather shop elsewhere. Oh, one time I called customer support though, and it was very helpful. Their customer support is excellent.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user anng896
Florida
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I ordered 5 leggings, I never received them, paid $100+ for them. I contacted costumer service multiple times and the answer that I received was "it shows as delivered"
Delivered where? I'm sure it wasn't to my house, be careful if you buy here, you never gonna get any replacement or refund if you're package is lost

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ana,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the items you never received. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user stephanieo770
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

When trying to do a return, item took a month and a half to get processed, customer service didn't let me know, I had to contact them several times to get updates, even when they gave me store credit back and a discount code for the delays, I tried to use them to buy something but they only allowed either store credit or discount, not both, overall just not worth it.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return process is important, and we would like to address this as quickly as possible.

Best,
Zeth

Thumbnail of user kaylas408
Rhode Island
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

The pop up shop was at my daughters' cheer competition and the associate who helped me was amazing! I have an account with Fabletics and had a credit on there she told me I could use towards the purchase which was great! I love Fabletics and now my daughters do too!

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kayla,

Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!

Best,
Dean

Thumbnail of user angelas2462
Arizona
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I reported my package missing 2 weeks after it shipped. It was tracking within my state and at the same location for 10 days. It took me 2 attempts to refund my money. After a month my favorite leggings were gone and not available to purchase. No attempt was made to help me track the missing package.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user nettaa2
New Mexico
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

There are some really nice items/clothes offered on the site. But the bigger sizes are rarely available. It's like we've finally gotten awareness of our sizes, now we must push for more availability of our sizes...

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Netta,

Thank you for writing a review! We are very sorry to hear that the sizes you like are sold out. We value you as a customer and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.

Best,
Chad

Thumbnail of user nancyc102
Massachusetts
2 reviews
13 helpful votes
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April 6th, 2016

This company is a total scam. With my first order I was made a "member". Going forward a charge was made to my account for months... something like 45.00. I called company, I had a very hard time getting a refund.
I received a so called credit towards future purchases... which I have been unable to use successfully.

Date of experience: April 6, 2016

Thumbnail of user sharono94
Indiana
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

I love Fabletics but they need to offer more petite lengths. I order the Capri length and because I'm 5'1", they are actually full length on me. Also, I don't think the bra sizing is correct. I ordered the size suggested and it was HUGE on me! I gave it to my sister.

Date of experience: October 1, 2019

Thumbnail of user adriennej10
Florida
1 review
4 helpful votes
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September 9th, 2017

I am constantly having a problem with the cancellation of the membership of something I did not sign up for. I need some form of management to contact me because this has been going on for 3 months being charged $49.95 for each month straight. I tried canceling it myself but there is NO way to delet your card info

Date of experience: September 7, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Adrienne,

We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.

Best regards,

Sherry

Thumbnail of user tanyah333
South Carolina
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

What can I say to purchase a pair of sneakers, for only S&P. I was a little skeptical, bec I've got ncreased my walking regimen, bec my feet were beginning to ache, and I needed another pair of walkers, to alternate. I partially, broke them in at the Park, on Memorial Day, not a lot of walking but enough to think…."not half bad". I'll really see on my next 2-3mi walk this week. The only feature, I'm not fond of is the tongue, it's flimsy, but that's not a huge problem. Just will take some getting use to it.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanya,

Thank you for your feedback on our product. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Thumbnail of user daniw12
Texas
1 review
2 helpful votes
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September 16th, 2017

The clothes look very nice online and on TV, but the quality of the clothing is poorly made. The fabric material was very thin so thin you could see my underwear. I order all my clothing in petite I ordered a tank top in a small and it was falling off of me.

Date of experience: September 14, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Dani,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,

Sherry

Thumbnail of user connied113
Michigan
1 review
1 helpful vote
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September 4th, 2019

I stupidly gave them 3 months of $49.95 without knowing I had signed up to do so. Every time I try to use my credit, they make it impossible to do so. I will now have to take time to call them and try to get some of my money back in overpriced workout clothes. What a scam.

Tip for consumers:
Don't do it!

Service
Value
Shipping
Returns
Quality

Date of experience: September 4, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Connie,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Thumbnail of user gabef23
Oklahoma
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Great site and great quality clothing, it takes a while for shipments to arrive. The only thing is you have to sign up as a member to order stuff a membership is like $60 a month or something and you get points for that $60 or so that you can put towards a future purchase. Great deals as well with membership, just didn't want to have to worry about forgetting to skip a month and getting charged.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Gabe,

Thank you for providing feedback about the VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user amyg1482
California
2 reviews
0 helpful votes
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August 4th, 2022
Verified purchase

I used to love your cloths, best leggings I've ever owned 8ish years ago. I still have a few pairs. They had a fun creative beach vibe, now they seem cheap ill fitting and geto. Even when I find something I like you never have enough stock in small.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user sharons131
California
1 review
15 helpful votes
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April 17th, 2016

Far too many people here clearly didn't read what they were getting into. I got my email every month telling me what my "new outfits" were. I knew I had to tell them I was deferring or whatever, in order to not get charged. And I wasn't. Easy peasy. I have ordered from here 2 or 3 times, got a shirt and pants for my husband too. We're happy with the products, they fit well, they're made well, they look nice. But I don't need this much workout gear or lounge style clothes, so while it was annoying to have to call a phone number to cancel, I did just that. Of course they tried to woo me with more points but I kindly declined and my "VIP" membership is no more.

If you're not paying attention to your email or your credit card statement, don't blame them - blame yourself for not reading and not reviewing your CC statements. It's not fine print - it's pretty clear straight away.

Date of experience: April 17, 2016

Thumbnail of user alyh9
Illinois
1 review
0 helpful votes
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June 2nd, 2019

Is this a joke? How are so many reviewers getting "scammed" out of their money? Have some accountability, people. Set a calendar alert, use a sticky note, or just use your brain to remember to SKIP the month via the website. This is not rocket science. The website is very clear that you will be charge the monthly fee- which can then be used to purchase items- if you do not log in and hit the button "skip this month". Take the 5 minutes to look at what you're signing up for. I just don't believe that all these people can compose well written complaints, but are unable to understand how BASIC SUBSCRIPTION services work. These clothes are great! I have leggings, bras, and tanks that have lasted me over 2 years with regular use. Again, READ the care instructions and your clothes will stay in great shape. I HIGHLY recommend Fabletics.

Date of experience: May 30, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Aly,

It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. I hope it’s working out for you — and if you have any questions we’re always here! Thanks for always being such an awesome member!

XO,
Ivy

Thumbnail of user patw476
Texas
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Fabletics is a true example of outstanding customer service. Customer satisfaction is #1 and they are so accommodating! They provide incredible immediate attention. A pleasure to do business with as well as a top quality product

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pat,

The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

Best,
Allison

Thumbnail of user saraht1264
Utah
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I love the power hold leggings. But I have returned a few items I never got credited for. I would prefer it was just a purchase site instead of a monthly subscription. I feel like I would probably buy more that way. Really like the quality of the power hold but very disappointed in purchases that were bad quality items such as a few outfits that were suggested to me

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sarah,

Thank you so much for the review. We appreciate the feedback you shared about the item that you purchased. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user brookeg187
Arkansas
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I am happy that Fabletics created scrubs because I am comfortable in my work clothes and can be more efficient. Other scrubs would fade quickly and the thigh area would easily rip.

Date of experience: June 2, 2024

Thumbnail of user kevinn657
New Jersey
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

So much excessive advertising and emailing. When in reality fabletics has no sizes to sell on basically everything on the site. No sizes available. Why sign up for the discount program when there's nothing to buy?

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kevin,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user ab1104
Arizona
1 review
6 helpful votes
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June 24th, 2023

The member credits are wothless. You pay 59 and can not use that towards multiple items. You will end up spending 59 dollars for a 20 dollar sports bra. The outfits are limited. Once you order they will send a shipping notifcation and then let it sit for 2 weeks " waiting forr courier". Good luck getting someone to help on the chat. I tried 3 different times and sat waiting for assistance for 10 minutes. I do not recommend.

Products used:
Vip member credit

Service
Value
Shipping
Quality

Date of experience: June 24, 2023

Thumbnail of user kaym182
Michigan
2 reviews
0 helpful votes
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February 4th, 2020
Verified purchase

Everything I have purchased from fabletics has been perfect! Customer service is very accommodating and returns, if necessary, are super easy. The clothes are excellent quality. I have had no issues with anything I have purchased.

Date of experience: February 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kay,

Kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style, high-quality item at an affordable price!

XO,
Ivy

Thumbnail of user jennifern1149
Wisconsin
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

I do love the quality it's just difficult to navigate available products most of the time, also I would love to have an option of "pausing for extended periods of time instead of trying to remember every month if I'm not looking to purchase every month but still want to be a member

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jennifer,

Thanks for writing a review and for making your purchase! We'll make sure to share your feedback with the appropriate team and rest assured that you can expect more styles and sizes usually, at the beginning of the month as we try to make our designs fun, new, and fresh

Best,
Cathy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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