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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user alyssap215
Ohio
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

When it was time to be charged for my membership fee they charged a completely different card that I didn't have saved as my default card. It was a card I used once for an order. I've never had a business just charge a random card. I'll never shop from this company again.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyssa,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user andream1574
Texas
2 reviews
0 helpful votes
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December 10th, 2022
Verified purchase

I love the quality of the materials these active wear pieces are mode of! They are flattering and fashionable, and comfortable. They stay in place once you put them on and no see-through, which is amazing!

Date of experience: December 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!

Best,
Lia

Thumbnail of user gabbyw22
Alabama
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I have come to aquire a vast supply of leggings through Fabletics, and I simply have no room to put anymore. I cannot justify paying almost $60 a month for clothes that wont fit in my closet. I love all of my items from the company and wear them often.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gabby,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user angelad877
GB
1 review
0 helpful votes
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May 25th, 2021

I ordered 2 pairs of leggings costing £22 originally £40-60. My friend ordered 4 and my mother 2 pairs. Great deal "as I thought". But if you don't click on "skip a month" your charged £49 for every month. My mother was charged £150 in 3 months. If she hadn't of checked the payments would of continued. We contacted fabletics and because my mum couldn't remember her email address she registered with they couldn't refund the money. I gave them her home address but they had NO records of this address! Ridiculous! My mum had to cancel her credit card to stop these payments. We are now contacting trading standards.

Service
Value
Shipping
Returns
Quality

Date of experience: May 25, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Angela,

Thank you for writing a review regarding how the VIP Membership works! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user emileem7
California
1 review
0 helpful votes
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January 10th, 2022
Verified purchase

I have loved every item that I have purchased from Fabletics. The feature to be able to skip a month of service and not be charged is a nice way to ensure you're only paying for the amount of products that you'll actually use.

Date of experience: January 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emilee,

Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best products and services!

Best Regards,
Clark

Thumbnail of user kater314
Australia
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

I recently purchased some items. I live in Australia. It was very difficult to return the items from Australia. I initiated a return so many times but would never get the required courier documents. A very unsatisfactory process. I will be cancelling my membership.

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered difficulties in returning an item and you want to cancel your VIP membership. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user dennisg711
Florida
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Super comfortable, looks dressy, great purchase. I recommend for the people who like to be comfortable but look good at the same time. I would love for them to be more tight on the button of the leg, but nothing you can fix…

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dennis,

Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

Best,
Renz

Thumbnail of user erinb72
Connecticut
1 review
6 helpful votes
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March 3rd, 2017

I have $400 in "member credits" that never work for the items I want. They're not store credits although I've paid them $400 in the last year (by accidentally not skipping months like an idiot because I forget some months). Yet every time I reach out to their customer service they tell me not to cancel until I've used all my credits. They refuse to help you skip the month if you remember on the 6th and last month I reached out to their chat four times in one week and sent two emails through the contact us on their site. Nothing! The chats glitched and never connected although I used two different desk tops and the email was just like a basic page to submit your information and where to contact you. Nothing at all. Kate Hudson makes it look so fabulous but it's bullsh*t. Don't waste your time or money!

Date of experience: March 3, 2017

Thumbnail of user lashawnd22
Illinois
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Excellent Service- no surprises! Customer Service, the item itself and delivery - all top notch.

Date of experience: August 4, 2024

Thumbnail of user ambert547
Arizona
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Every time I've ordered with Fabletics I receive my order quickly and the items look and feel great. I had a few items that were the wrong size, and the exchange process was quick and easy. Fabletics is my go to for athletic wear.

Date of experience: August 22, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Amber,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user ginaw357
New York
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

After trying multiple products, I find that they don't live up to their descriptions, they are made well, and I will be cancelling my subscription unfortunately. I had really high hopes for Lizzo's line. The delivery has been quick and ordering has been easy though, just the products are disappointing.

Date of experience: December 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gina,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user patk18
GB
1 review
5 helpful votes
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June 2nd, 2015

Its not a scam but they make you accept a credit refund instead of money. Also their number is a pay phone and they talk about so much irrelevant things to make you stay on the line longer so you have to pay more!

Date of experience: June 2, 2015

Thumbnail of user karenv1530
Colorado
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Love everything Fabletics! Everything is such high quality and they have great sales often.

Date of experience: August 4, 2024

Thumbnail of user alexandraw152
Ohio
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I have always had a great and easy experiences wether it's shooing at my local store or online. This is my go to store for all my clothing they have everything I want or need for my everyday wear! Keep doing what your doing.

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexandra,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user leslief480
California
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I have been a member of Fabletics since 2014 and absolutely love the product. I work out 5 days a week and the workout wear lasts. It also looks great when just out and about. The pricing is reasonable the the styles are trendsetting.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leslie,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user sarahl102
Utah
1 review
5 helpful votes
  • Send Message
July 2nd, 2015

The clothes are a little over priced. Some are great quality some are not. You just never know what you're going to get. What I'm most disappointed by is their new rewards program. You used to be able to get a free outfit at 1000 points. I was so close to 1000 points and they changed their program! Now there is no way to get an outfit with 1000 points! If you're lucky you might be able to get a top and a headband.

Date of experience: July 2, 2015

Thumbnail of user ashleyb1659
Florida
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I am a normal visitor to the Disney Springs shop as I am a cast member there so it's easy for me to pop in to see what's new or on sale for my VIP membership. The staff are all so sweet and always remember my face-even the manager knows who I am and she's so sweet! I love chatting with the girls there as they are so helpful and when I try clothes on they always hype me up which is so fun and sweet! They always know I'm shopping for my boyfriend too so they always tell me what's new for the men's area. Love shopping at that store!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Ashley,

Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!

Best,
Kim

Thumbnail of user kelseyp25
Nevada
1 review
4 helpful votes
  • Send Message
May 23rd, 2019

Somehow ended up getting double charged every month, only to find they somehow had a duplicate account for me with an invalid email. All customer service would do was give me access to the duplicate account, they wouldn't combine accounts or find another way to get me my money back.

Date of experience: May 19, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kelsey,

We’re sorry to hear about your recent experience with_____! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user deba53
Wisconsin
1 review
5 helpful votes
  • Send Message
May 27th, 2019

They require you to "skip" each month between the 1st and the 5th or they charge your account $49.99. They don't send you anything, just charge you. They say they will send an email reminder, but this doesn't always happen. In order to cancel the account you have to talk to a live representative who doesn't speak clear English, and I couldn't understand them! Then you have to fight for a refund for money they took without providing any product or service! It is unfortunate, because the quality of the products is good. The experience isn't worth it.

Date of experience: May 24, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Deb,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user danielg2170
Minnesota
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

The whole membership is a scam. The pricing is also so confusing. The credits are worth 80 dollars but nothing is 80 dollars. There's no need in the world for such a membership with such a limited inventory. Just sell it for a regular price and stop the membership. The last thing we need is somebody asking you to be a member of an athletic store that has 3 items to sell.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user angelao863
Texas
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I almost always find items that fit my body with Fabletics and the red puffy coat this past month was no exception. It fits great and I get a ton of compliments on it. I wasn't expecting it to be so warm and cozy too so that is a plus.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user amberm972
Canada
2 reviews
3 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Was sent a very small pair of pants that didn't fit anyone in the house. Asked for refund. They refused unless I sent the misery item back. They promised to send a pre paid container. They never did. You can't send an email from Canada and their customer service person was no help refused to unsubscribe me. I have been asking to get off this roller coaster for over a year and they just keep taking money from my account. DO NOT BUY FROM ANY FAB COMPANY!

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user alliew76
Virginia
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

My items arrived fast and well packaged. Everything fits perfectly and I couldn't be happier with all of my new leggings, sport bras and swim suits! Most comfortable I have ever been!

Date of experience: June 4, 2024

Thumbnail of user bhavanan
Ohio
1 review
0 helpful votes
  • Send Message
March 3rd, 2020
Verified purchase

Amazing panties! Don't roll up if they are right size and they are incredibly comfortable. I have 7 for seven days of the week they are great under work outfits because they don't show lines. Not a great fan of the thong style tho.

Service
Value
Quality

Date of experience: March 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Bhavana,

Awesome! We're so happy to hear that you're satisfied with the quality of our products and services! We always want to create unique designs, new styles, and high-quality products for our valued members like you!

Best,
Nelle

Thumbnail of user janej371
Georgia
1 review
0 helpful votes
  • Send Message
February 1st, 2022
Verified purchase

So my advice is just to say thanks for the initial great deal (purchase in the first week of the month so you get items and return as needed before the next month) then cancel membership and enjoy w/e you got while the getting was good.
Story/explanation:
I got my clothes from them and they fit me, look amazing and the quality is great. I only joined b/c of the initial incentive to get 2/$24, I earned free shipping too.
Now the issue is after that initial purchase you don't get anymore great deals or bargains! They lore you in w/ a first purchase discount then everything goes up to the $50+ prices/item!
Also they don't allow you to purchase anything at the sale price unless you have a member credit ($50 charge from your account). Then once you do get the credit they won't offer you the sale price if you try to use the credit, so then if you say to charge w/o member credit then you have to pay out of pocket ON TOP OF THE MEMBER charge of $50.

Tip for consumers:
So advice is just to say thanks for the initial great deal (purchase in the first week of the month so you get items and return as needed before the next month) then cancel membership and enjoy w/e you got while the getting was good.

Products used:
workout clothes.

Value
Quality

Date of experience: February 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about our introductory offer is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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