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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

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Positive reviews (last 12 months): 53.5%
Positive
1,611
Neutral
265
Negative
1,136
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Great quality”

Jose L.
11/20/24

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: 11/10/24
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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: 10/1/24
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Reviews (11,490)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user vickym317
Indiana
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Site difficult to navigate, shows lots of stuff as available that isn't. Quality and sizing consistency not great. We have loved some of the men's loungewear and polos, but the rest has not at all been worth the price. Slow delivery and difficult exchange process. We have canceled membership.

Date of experience: October 1, 2024

Thumbnail of user davidf5272
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The deal that Fabletics gave me to try their product was outstanding. I liked their array of athletic gear. I hate that their website is a membership and all the "wait there's more" offers that try to oversell product. If you can sell me something so cheaply, why not make your prices more reasonable and sell a lot of product? I will probably never visit the Fabletics site again because of the membership. I don't buy a membership to Taco Bell. Why buy a membership to Fabletics? I found a store near me but have not visited it for the outrageous pricing you have your product listed at online.

Date of experience: October 1, 2024

Thumbnail of user raymonds1224
New York
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I joined the VIP membership. I set an alarm to skip the membership for the month of September. My alarm was for 5:00 a.m. September 1st. I went on at 5:00 in the morning and I skipped that month so I wouldn't be charged $60. I was still charged $60 and when I called customer service and said that my computer history shows that I went on and I went into my profile and I would like my money back I was basically told no. I will not be a part of a company whose system charges you even though you've done what you're supposed to do, and then the company won't give you back your money. Very foolish on their part because I actually very much like their product, and if they would have just given me back that month I guarantee I would have bought more clothing at some later date and they would have gotten more money from me but they preferred to basically assume I was lying and destroy any trust I had in their company.

Date of experience: October 2, 2024

Thumbnail of user dianas1811
Florida
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The worst website I have ever seen for returns. Difficult to get a refund done. Waiting time on a call is disrespectful to the customer. I never received the email they said they would send for my return and I still don't understand what the refund issue is. I feel scammed.

Date of experience: September 1, 2024

Thumbnail of user kcd25
Arizona
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The size range available was so small because the larger size pants were not available so I had to order online but they only had the slim fit model in stock so the sales rep said I could try that and exchange if it didn't fit my Fiance. I did that and it didn't fit but instead of being able to exchange it for the regular fit that was now available I had to send in the slim fit and then wait until they processed it in order to get the regular fit, which was to no surprise sold out. I even called Fabletics to explain the issue before trying to exchange it and they said there was no way to exchange it, it had to be a return. I have been a member for years and am Sooooo frustrated so now I have half an outfit for my Fiance and used a credit for nothing!

Date of experience: October 1, 2024

Thumbnail of user avaf29
Virginia
2 reviews
0 helpful votes
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August 14th, 2024
Verified purchase

They sell out of everything so damn quick that even if I manage to buy it before it goes, then I can't exchange it if the size is wrong cause all the other sizes will be sold out. Fabletics lost hundreds of dollars of my money because their items sell out too quickly. It's infuriating and completely drove me away from ordering from them ever again. Also, every single one of their items, at least their tops because that's what I tried, run huge. As someone who normally wears a medium I ordered and xs tank top and it was baggy on me. It's ridiculous. But of course when I tried to exchange it for the right size they were sold out of the other sizes so I just had to return it. I'm convinced their whole brand is rage bait.

Date of experience: August 4, 2024

Thumbnail of user maryh5410
California
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I placed my membership on hold until December, where I will purchase several items for my daughter-in-law's for Christmas gifts. The process was simple and I recommend Fabletics for their excellent customer service and for their high quality products.

Date of experience: September 5, 2024

Thumbnail of user adamq803
Illinois
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I placed an order online for two shirts to be shipped to my home address. In error, Fabletics sent my order to a store approximately an hour or more from my home. I received a call from the store notifying me that my order had arrived and was available for pickup. I told them about the company's error (that it was supposed to have shipped to my home), but they said they had "no ability to ship anything from their store to an outside address." They told me I needed to contact Fabletics Customer Service Dept. to resolve the issues. So I did. Three hours later, I got the order shipped to my home. I shouldn't have to jump through hoops to get an order shipped to my home address. Or any address for that matter. Don't make me contact Customer Service on the store's behalf to get an order that was incorrectly sent to the store to the correct address.

Date of experience: November 4, 2024

Thumbnail of user alvaroc90
California
1 review
1 helpful vote
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August 20th, 2024

I am extremely disappointed with this website. There is no cancel button available, which makes it impossible to cancel my subscription directly. Instead, I have to log in every month within the first five days to manually stop the payment from being charged. This is incredibly inconvenient and feels like a deliberate attempt to make cancellation difficult. It's frustrating and unfair to force users into this tedious process. I wouldn't recommend this service to anyone until they make it easier to manage or cancel subscriptions.

Tip for consumers:
They cancel the subscription immediately

Products used:
Subscription

Service
Value
Quality

Date of experience: August 10, 2024

Thumbnail of user joelf337
Washington
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I have many pairs of shorts, lined and unlined, all of which I really like. The membership part is annoying and is how they make their money. I paid 60 bucks for a 15 dollar pair of shorts so I canceled.

Date of experience: September 1, 2024

Thumbnail of user opalh28
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Love the internal pocket and outside pocket options. The fabric is soft and comfortable. I did have some quality control issues with the correct size ordered but the incorrect size being shipped and delivered. Not to mention that I selected to skip a few months, however, I was still charged the VIP membership. The fact that I still have bundles I purchased in Fablectics infancy is a testament to the quality of their products.

Date of experience: September 1, 2024

Thumbnail of user emmar690
New Jersey
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I will start by saying that my child loves the clothes. However, I want to warn people this company is a scam. They charge you an extra import tax (not just sales tax!) which is ridiculous! I have never seen this on any other brand.

You have to be a member to get better prices, but when you pay the monthly fee, you don't have access to everything at a discount, only limited items, especially in store.

In addition, when ordering online, I feel like the shipping costs are hidden. I called to question my charges and I had to go through four screens before the customer service person could tell me that it was a shipping charge. I don't mind extra costs if they are legitimate, but when they are hidden, I don't appreciate that.

Date of experience: August 4, 2024

Thumbnail of user sarahb4979
New York
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

One of the pants I ordered was pilling after own use. I asked for a replacement but they wouldn't allow it until I sent my original back. However, it was out of stock one and they could not guarantee I could get a replacement if I sent it back and it went out of stock

Date of experience: December 1, 2024

Thumbnail of user jeffh2583
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I had an order with the incorrect address. The order was returned to Fabletics. I called to correct the address and was told that order would be trashed, and unfortunately, half of the items ordered were no longer available. For a company proclaiming to care, why would you simply destroy an order rather than relabel it with the correct address and send it to the customer. Because of this, I no longer can support this company or it's values and waste.

Date of experience: October 1, 2024

Thumbnail of user jamesy1806
Florida
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I buy Fabletics like I pay my bills. The fit, quality, fabric is beyond belief. Every day I start my workouts at 3am-5am, go to work until 5-6pm. So imagine my ethics in the gym! I wear nothing but Fabletics when I'm out, my body and clothing is like an advertisement! And I'm happy to do it.

Date of experience: December 2, 2024

Thumbnail of user glal
Washington
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

For several weeks now, including Black Friday and Cyber Monday, I have tried to go to the Fabletic website but the images are loading very slooooow. After a few attempts, I get frustrated and give up not purchasing anything at all. I know that there may be busy times when the website is overloading but I have tried different times of the day or week.

Date of experience: November 29, 2024

Thumbnail of user rebeccag1793
Wisconsin
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I have been a Fabletics member since its inception and the clothes continue to impress. While shipping can occasionally take a bit longer than ideal it's consistently worth the wait. If you haven't tried Fabletics try them now!

Date of experience: August 4, 2024

Thumbnail of user beverlyr686
Utah
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Ordered a couple different styles. One style was great, the other didn't fit. I returned the pair that didnt fit and wanted to order the same size different color that did fit. It is no longer available.

Date of experience: September 1, 2024

Thumbnail of user tylerr885
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I purchased a pair of scrubs at the introductory promotional price and a white coat with my name embroidered on it for my clerkship rotations. All 3 items (scrub pants, scrub top and jacket) immediately began to rip at the seems, buttons came loose/fell off and stitching ripping and hanging loose. I contacted customer service numerous times and the best I was offered was 50% off 1 single item that would be made available at an unknown time within the next 90 days. All they cared about was the fact that I had my name embroidered so it would not be eligible for return, despite the fact that the issues have nothing to do with the embroidery. I received terrible products and they did nothing to help me whatsoever. If you want a company that values you and will make things right if they send you a faulty product I would highly recommend going elsewhere.

Date of experience: August 4, 2024

Thumbnail of user pamelab3926
Georgia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I have been happy with the styles and quality of my purchases. However since I started my VIP membership a few months ago, I have unsuccessfully been able to the skip the month. I repeatedly went into the site to click the button within the established timeline because it kept showing that I had not done so then only to discover that I was charged despite my efforts. In the current month, I tried again and the button is grayed out or inactive within the 1st through 5th day of the month timeline. I find this frustrating and a bit of a ploy to prevent my ability to skip so I can be charged.

Date of experience: November 1, 2024

Thumbnail of user allisonn160
Utah
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I used to love Fabletics for the high waisted pants and the super cute matching sets in fun colors and styles. The styles have changed and are too monochromatic, and too cropped/inappropriate for mature women.

Date of experience: October 1, 2024

Thumbnail of user megans2186
New York
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I did not like that I had to call to cancel and there was a lot of "sales" to try to get me to not leave. I did not care for the clothing styles. I am probably too old for the styles. I used to get an email reminder to cancel for the month but that stopped and I ended up with a LOT of tokens. Then felt like I could not cancel until I spent the tokens (learned later that was not accurate and I could have canceled and kept my tokens). Other than one style of pant I never found anything I liked. I now have 10 pairs of those pants!

Date of experience: November 1, 2024

Thumbnail of user trevorb398
Washington
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

The quality of the clothing is very good, but that is not able to overcome the egregiously long time it took to deliver and that the package appeared to disappear into the ether for weeks & weeks without update.

Date of experience: September 4, 2024

Thumbnail of user rileyb186
New York
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

I have bought 4 pairs of shorts from fabletics and I love them. But the process of making a membership for a free trail, then purchasing clothes, then canceling the membership is very tedious. But its all ti sjip the 60 dollar a month membership fee to make their clothes a somewhat reasonable price.

Date of experience: September 8, 2024

Thumbnail of user daley99
Maryland
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I am satisfied with the clothes I got. However, I have cancelled my account and unsubscribed from emails because I don't need new workout shorts and tees every month. I have "unsubscribed" several times and each time received confirmation that I have unsubscribed successfully. However, the endless harassing emails never stop and I am continuing to get them. Make. Them. Stop!

Products used:
Shorts, t shirts, and jacket

Service
Value
Shipping
Quality

Date of experience: September 2, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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