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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,731
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,778)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user victoriae560
Virginia
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

I'm discouraged with the quality of product. I've been purchasing clothing for a few years now and it seems like the last year, I have returned several items due to the quality of the fabric once it arrives. I have been extremely unhappy with the fabric fit and styles.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Victoria,

Thank you for sharing your experience with the fabric and quality of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jennak64
Pennsylvania
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

The pants I purchased are ok, however I would rather just buy the Amazon dupes for 1/2 the price because they are just as good. The sports bra was very disappointing, it got pit stains after the 2nd use and the straps are bunching in a weird way.

Date of experience: November 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jenna,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kg299
California
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

It says you can skip any time but actually you have to do it between the first and the fifth of every month, they're counting on people to forget to do it within a small period of time and keep collecting their money

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

We appreciate the feedback you shared regarding the VIP program. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user karlas306
Texas
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I have loved every single piece of clothing. I love the feeling of the material it's one of a kind. The shape that the leggings give you it's just awesome and perfect. Also the vibrant colors and the patterns are so unique. Thanks

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Karla,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user kathleens937
California
6 reviews
2 helpful votes
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May 1st, 2023
Verified purchase

I don't like having to remember to sign in and skip the month every month. Also as I have told them I could do a better job of designing some of these outfits, as many of them don't seem to flow together well.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kathleen,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership and products you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user jesush126
Washington
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Went online to make a purchase but every time I went to my cart for checkout, my cart would show as empty and I would have to go back to the items and re-add. Did this about four times before this issue stopped.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jesus,

Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user seanr502
Illinois
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I was very happy with the shirts that I received. I like the functionality of the shorts and the fact that they can serve in a dual purpose. The black shorts go well with just about anything I wear the five insured to been great for running however I cannot keep my keys or phone in them because the pocket end up falling out of the bottom of the shorts as they hike up. Overall I feel this is more of a minor inconvenience than anything but the shorts have been nothing short of great.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sean,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user ihateu
Washington
1 review
1 helpful vote
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May 8th, 2019

You are unable to cancel without speaking to a contractor in India that has a fake American accent. They want you to talk to someone because they try to scam you some more by offering discounts or other fake incentives. Don't waste time or money, they are a rip-off.

Date of experience: May 4, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user koriew3
Washington
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

I've not received my last 2 orders. I get emails saying it's being delivered the next day or that it's been delivered. But, I still have received nothing. I try to contact through chat and it's always closed. I'm going to keep trying to get ahold of them.

Products used:
Sweatshirt, legging

Service
Value
Shipping
Quality

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Korie,

Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you right away!

Best,
Dean

Thumbnail of user ashleyg1354
Virginia
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

The Powerhold leggings definitely are my favorite. I love the thicker fabric and the high rise. I feel supported when I am running. They don't slide down and just are so comfortable. But everything is so cute and comfortable. The joggers are ridiculously soft, the sports bra are cute and comfy.

Date of experience: April 2, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ashley,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user caitlynnc
California
1 review
3 helpful votes
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May 14th, 2018

They steal $50 a month from you for nothing. I have a negative balance in my account because of these stupid leggings!. They don't have the best leggings espesicall for $50 For one pair! Way better at forever 21 which are only 17! So $#*! you fabletics you are the worst company ever!

Date of experience: May 14, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Caitlynn,

When our members are unhappy, we’re unhappy... Let us make it up to you! Representative from our member service team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user as1898
Georgia
1 review
1 helpful vote
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November 9th, 2014

The clothes are very cheaply made. Their sports bras have little to no elasticity and are very stiff. Their yoga pants aren't breathable and their shirts are very flimsy and cheaply made. I think the hype of having Kate Hudson as an ambassador helps them sell themselves but overall it's just not qaulity work out gear. Additionally, I had the same problems as others have mentioned about their 'vip' club and automatically being signed up. It took me 3 phone calls to have it cancelled and refund my money.

I'll stick to lulu lemon :)

Service
Value
Shipping
Returns
Quality

Date of experience: November 9, 2014

Thumbnail of user ja668
California
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

In order to take advantage of any of the advertised rates you're getting ads for, you need so sign up for a membership. They claim you can cancel any time; however, if you do, they will cancel all outstanding orders. In order to cancel you need to call them on the phone and a sales person will try to jump you through a bunch of hoops and make it difficult to cancel. Once you cancel they inform you that they're canceling any outstanding orders.

Service
Value
Quality

Date of experience: August 14, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Joseph,

Thank you for providing feedback about your experience with the membership. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user kelsien1
Utah
1 review
7 helpful votes
  • Send Message
February 7th, 2017

I realize in "fine print" it explains that you will be charged monthly if you sign up for "VIP", but it's most definitely hidden and not clear when you order. BE CAREFUL. You will be charged monthly $50. I was so livid I was fuming. I work for an online retailer and I was so shocked to see how sneaky this company was and that I didn't notice the scam before ordering. Luckily they told me that they refunded me and cancelled my membership. Beware of this.

Date of experience: February 7, 2017

Thumbnail of user emmas92
GB
1 review
7 helpful votes
  • Send Message
February 6th, 2017

I forgot to skip the month back in November so phoned up and got a refund for my mistake. However, I forgot again in January but when I phoned I was told they only give a 'one-time courtesy refund'. This is a ridiculous policy for a company.
When I told them that I also wanted to close my account, the lady on the phone kept telling me that I was still not entitled to my money back and that I would have to keep the credit on the site to spend at a later date, as once cash is taken as a credit it can't be changed apparently.
I finally spoke to them again this weekend. With enough persistance and refusal to put the phone down until they return my money, they finally gave in. So if you have this issue, keep pushing and hopefully you will get back what you are entitled to!

Date of experience: February 6, 2017

Thumbnail of user christinek747
Michigan
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

I ordered a fanny pack that I never received in my order. Normally if I order something and it's out of stock, I'm notified - not this time. I called customer service - waste of time and I still never got the fanny pack so I just gave up.

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Christine,

Thank you for sharing your feedback regarding the order that you made. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user johnh8039
Colorado
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

I have liked all of the products that I have received from Fabletics, but I don't spend $54 a month on their products and the way they membership works. I must pay that much each month. I would rather buy what I want when I want it.

Date of experience: January 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user fayo3
Florida
1 review
2 helpful votes
  • Send Message
March 27th, 2019

First: the clothes are cute and of a decent quality. That said; the club is a farce. Even if you skip a month they charge your card. They make it impossible to skip a second month in a row. Then you try to cancel the membership and you have to speak to someone in a foreign country who tries to sell you an outfit because they tagged your credit card anyway. They try to not give you a card credit back. It is a battle to cancel the club.
This is a quite a scam. If you skip the month in the allotted time you should NOT be charged. This is a form of credit card theft but they feel it's legal.
If they charge your card then they need to ship something. It's a sort of legal scam.
Don't sign up. No matter how appealing the club seems on the outside.

Date of experience: March 25, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Fay,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user cathyj280
Washington
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

Ordered some leggings that were on sale, and once again, somehow my address got changed to my physical address, where I cannot get mail and did not go to my correct PO Box. I was told the leggings were sent back to them for no reason. Customer service used to be exceptional with Fabletics, I don't know what happened. I DID take a risk changed my address, again and placed a new order recently. I am crossing my fingers that they make it to my PO Box and my address doesn't get changed again, I have updated sooo many times.

Date of experience: March 2, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Cathy,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user sandir60
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I purchased an outfit but don't like it (I own many Fabletic items). I filled out return claim but never received the email with return shipping label. Now when I check my account it appears too late to return this shipment. I'm not happy to waste my money on items I won't wear.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandi,

Thanks for sending your review! Your feedback about our return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user bryantk44
Iowa
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Paying 60 dollars a month is a little ridiculous for a membership when you still have to pay for things to purchase. Not sure how you got this to work but think it's a little silly that your membership only gives you a "good discount"

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Bryant,

Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user allisonn130
Massachusetts
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

There are a few pairs of leggings that I've purchased that I absolutely love, but some of the other products I've purchased like the cotton leggings, tops, and sports bras are not as great of quality and seem overpriced for what they actually are. Anytime I've tried to buy new pairs of leggings, the ones that are my favorite are always sold out (Trinity high-waisted leggings). Overall, some good products, but not enough to keep me subscribed.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Allison,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability and the prices we offer. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user marye2106
New York
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Poor customer service with Fabletics. Someone hacked into my account and purchased items under my card. Customer service rep let me know I have to wait for the package to be delivered to get refunded when it's not my fault for your poor website security. Package has not shipped but she's unable to cancel shipping which I know is false. You can cancel any shipment with FedEx. Stated that I can call FedEx to reroute the shipment. How am I the one inconvenienced because your website has poor security protocols? I can click from my email and it'll open my account. Doesn't even ask for a password. Customer service has NO desire to help. I requested a call back from a supervisor and of course nobody called but magically received the refund. I highly doubt I'm the only customer this has happened with. They put my account on a hold instead of canceling but LOL. $#*! is trash. I'll definitely cancel.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user bonnieb913
Michigan
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

I tried to return a couple items in the store and they would not take them, I was a couple days past the return period due to an unexpected hospital stay and they showed no compassion, the tags were still on the items. Very disappointed.

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bonnie,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user ginaa360
District of Columbia
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

Overall, good experience, always hard to find items in my size when there is a sale is my only complaint!

Date of experience: July 7, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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