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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,731
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,778)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user brittanys821
Tennessee
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

I've been a member of Fabletics for a few years and love their apparel! The clothes are so comfortable, there's a great variety of colors and prints, and the quality is fantastic. I've had leggings and tops for 3+ years that are still going strong!

Date of experience: March 6, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brittany,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user annettef212
Illinois
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

The site is good, the only thing I find wrong with it is when you change colors you don't get to see it always. I only buy things with pockets so I need to see them always. Other than that they are a great site. Will continue to use and buy.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Annette,

We appreciate the feedback you shared regarding our user interface. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user livl9
Canada
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

I liked the prices of being a VIP member, but that's a lot of money to spend every month. How many yoga clothes can you own over the course of a year? I understand you can skip a month without penalty, but that's a lot of hassle and a very short timeframe to make sure that your request has been received.

This from, someone who wears yoga clothes around the house all the time. To do the membership though, I'd have to have a lot of stuff packed in my closet, that I don't want or need.

Seriously, worst business model ever. I don't know who came up with that. I will say that I would've been a much bigger fan, without having to pay $80 a month buying clothes I wouldn't need to that degree.

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elle,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user amberj659
Australia
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

I got some good things from Fabletics - but variation in materials made estimating sizing an issue. I like the purelux but some leggings are less stretchy meaning they end up being too tight. This wouldn't be an issue if I was in the US and can return things I don't like or don't fit - but returns from Australia are so expensive you are essentially stuck with whatever you buy - also now the exchange rate is so unfavourable you can get similar quality items in Australia for the price.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amber,

Thank you for writing a review. We value your feedback on the return policy. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user shaeshaep
Colorado
1 review
5 helpful votes
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August 12th, 2014

I purchased an outfit from fabletics and I love the outfit however I did a one time purchase... I got an email yesterday saying they were going to charge me 49.95 for the vip program... I never authorized nor set up to do the vip and when I did my purchase it never said anything about being charged monthly or automatically setting me up for vip. I called customer service and they refused to refund me the money, I argued with the lady for 20 Min before she said she cancelled my subscription, then I told her I wanted my card info taken off the account because I didn't know it was saved on there, she refused to do that as well... If you order from them make sure they don't put you in the vip as well as I'd probably use a pre paid card Cuz they save your card info and won't take it off! I had to go to the bank and had them block the payment after they took it out and have to get a new card!

Date of experience: August 12, 2014

Thumbnail of user jenniferg2375
North Carolina
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love my marina blue sports bra and leggings. I have to return the gray leggings for a larger size. Figuring out the right size for me has been tricky. So far, I have leggings that are M and L that both fit me wonderfully. The pair I have to return are a medium and I might go XL for that particular one. I wish there was a better way to know which size I need for each particular legging.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jennifer,

Thank you for such a wonderful review! We always strive to set a standard with the sizing of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user michaelk4094
Connecticut
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I think the quality of the product is very solid and I am a big fan of most of the things I've ordered to date. What I don't love is the whole member thing to get the pricing. It's just a pain and the business model is clearly the hope people forget to opt out. Finally the service is meh. I tried reaching out to ask a question and crickets. Shipping is also slow.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michael,

Thank you for taking the time to leave a review. Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further our shipping process. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user danielleb970
Texas
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I was recommended these because I was specifically looking for leggings that didn't roll down or fall down. I didn't love the whole signing up as a member to get the discounted prices then canceling membership process, but thought if it meant good leggings then sure.

Sadly, within an hour of wearing the new leggings not washed or anything, they started to sag and roll down. So much for powerhold?

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user evem82
Canada
1 review
1 helpful vote
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October 17th, 2019

I accidentally signed up for the VIP program and little did I know part of that is they charge you around $68 A MONTH! They wont even redeem it. Awful communication. I will never buy or support fabletics again. Customer service 0/10. DO NOT JOIN VIP!

Date of experience: October 14, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ed,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user samanthal28
North Carolina
1 review
2 helpful votes
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February 9th, 2015

I love Fabletics so far! I just ordered my second outfit and tracking says it will be here this week! My first outfit arrived quickly, so I'm surprised to see such bad reviews about shipping. I'm also really surprised to see such bad reviews about the quality. The fabrics they use are AWESOME. Soft and thicker than my other fitness clothes from Target and Old Navy. Fabletics is MUCH better quality than any other active clothes I have. I was drawn to Fabletics for the styles and patterns, but I was at Target today and noticed their Champion line is selling similar patterns. But I know their quality won't be as good. :)

Date of experience: February 8, 2015

Thumbnail of user kerryr56
Arkansas
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

I ordered a shirt similar to one I purchased a year ago (and totally love!) but this new one was cut unevenly in the armholes and looks awkward. I didn't notice it the first time I wore it because I threw a jacket over it, but when I put it on to wear with jeans, it was very noticeable. I didn't think I could return since I didn't inspect it before taking tags off and wearing the first time.

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kerry,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Thumbnail of user anthonys2750
Florida
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I personally don't see any value for me to pay a $59 monthly fee, to purchase your apparel. I can go to other comparable stores, pay for merchandise and don't have to pay that ridiculous monthly fee. Your merchandise is of good quality, but not worth the fees.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Anthony,

Thank you for the feedback about your experience with our VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user yvonneh392
New York
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I been wearing their clothes gym wear for about 6 years and they are awesome. They fit true to size and are very comfortable. The material is good quality and doesn't pill up. They cater to the short, tall and the plus size which is a good thing.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Yvonne,

Amazing feedback about your purchase! It was really a pleasure doing business with you! Thank you for choosing Fabletics products! We hope you will always have a great experience with us in the future!

Best,
Allison

Thumbnail of user ashleyg1113
Texas
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

It is nearly impossible to get ahold of a real person to speak with. I had to end up using FB messenger because the email provided on the website said it was invalid and any messaging via the site would direct me immediately to a page saying that it was undergoing maintenance. I struggle every month to do the skip option, because whenever I login, and select skip, it, again takes me to a page saying theres maintenance being done. Very convenient, because then they can charge me for the next month. I have had my order canceled for an unknown reason multiple times and then its impossible to speak with anyone about reordering.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ashley,

Thank you for bringing this to our attention. Your feedback about skipping the month and your order will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user coleb110
Washington
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

My first order was the One short. I ordered two pair(large) and felt they were just a little to small. I sent them back and ordered another two(X Large). One of the pairs fit really well and the other was quite large, even though both were the same style of short and same size (both XL)…. I just kept the one that was larger because I was tired of shipping stuff. The pair that did fit was really nice though!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cole,

Thank you for taking the time to leave a review. Your feedback about the size and fit is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user amandaa1492
Florida
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I like the majority of the items I've purchased through fabletics. However there are regularly large sales for non members and smaller or no sale for members. The membership credit doesn't compare in value to the non-member sales. One credit may be worth up to $100 or so dollars but the item/set may not be worth that much or you could get it for less than the $54 credit cost as a non member. Membership doesn't make sense financially. I become a member and cancel every time I make a purchase. If that option were to go away I likely wouldn't make another purchase.

Date of experience: February 1, 2023

Thumbnail of user tahiraht1
Illinois
1 review
4 helpful votes
  • Send Message
June 30th, 2017

They take noney out of your account and give you the run around about refunding it. I'm still waiting for mt refund to be processed. Every time I call they tell me the refund was not processed and that they will fix it and don't.

Date of experience: June 26, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Tahirah,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Thumbnail of user monicar67
California
1 review
3 helpful votes
  • Send Message
March 22nd, 2018
Verified purchase

Both of my leggings are pretty in color and style however when tried them on they were both see through and I am a size medium. My behind was exposed through both of them especially the pink leggings.

Date of experience: March 20, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Monica,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Monica,

Thank you for your recent review! I will make sure to share this feedback with the appropriate team! I will be happy to replace your item and send you a return label. We do have our returns and exchanges policy that will allow you to either get a store credit, a full refund, or exchange it for something else/different size. Let me know what would you like to do and I will take care of it right away!

Best,
Sherry
----------------------------------------------
Original Message: both of my leggings are pretty in color and style however when tried them on they were both see through and I am a size medium. My behind was exposed through both of them especially the pink leggings.

Thumbnail of user angelad74
GB
1 review
8 helpful votes
  • Send Message
October 25th, 2016

I have purchased three items of clothing 15 months ago on my credit card. Did not have any idea I had signed up to a VIP membership now over £600 out of pocket. I will keep fighting for my money back. Never ever use this company they are FRAUDSTERS!

Date of experience: October 25, 2016

Thumbnail of user terria208
Iowa
1 review
1 helpful vote
  • Send Message
May 27th, 2022
Verified purchase

I just had to return the whole order. I had thought I used points to buy the eye mask with a pair of shorts that was on sale but they charged me for both. When I called to ask if they could just refund me for the mask and deduct points, I was told no and to send the mask back and try again later. I got the package and opened to see if I really wanted to reorder after returning the mask. I found the mask was very low quality and the shorts fit weird so i sent everything back for refund. The shorts were then on sale even cheaper, probably because of the poor fit.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Terri,

Thank you for your review and for taking the time to share your thoughts regarding the quality of our product and our points program. Your feedback is essential to use. We'll send you a private message right now. Thanks!

Best,
Clark

Thumbnail of user emmas50
Georgia
1 review
8 helpful votes
  • Send Message
May 10th, 2015

I called into fabletics months ago to cancel a VIP account I never signed up for. Basically they have taken over 200 dollars from me even though I have called their line four separate times to get them to cancel this account. They still havent done it correctl. I am a struggling college student I don't need to be shared by this company and it is completely ridiculous. DO NOT SIGN UP! All they want is to steal money from you without being very clear up front about the process you will have to go through to cancel these payments. I could have bought mugh higher quality athletic wear outfits from lululemon at this price.

Date of experience: May 10, 2015

Thumbnail of user marieclauded3
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I returned some articles and Fabletics won't refund me. I returned 9 items, but only got a refund for 1 item (20$ instead of around 150$). I called 3 times and every time they keep on telling me that they will "escalate" my request and to call back in 48hours. Thiefs and scam company.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marie-Claude,

Thanks for sending your review! Your feedback about our refund and return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user harrya356
California
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Avid fan of the company product with multiple purchases. Got an order mailed with some missing product and the rep made it seem like I was trying to get free product when trying troubleshoot. Product is still great though

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Harry,

Thank you for leaving a review about the missing items from your order. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user joef1087
North Carolina
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

The entire experience with returns was a fiasco. Product was reshipped despite that not being the request. It turned this into a very, very lengthy process. Would no longer consider product from this company regardless of quality or fit.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joe,

Thank you for sharing your experience with our products and the return policy. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user brittanys817
California
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

They always have new designs every month and love the colors and prints on the leggings and sports bras. I get a lot of compliments whenever I wear a sport bra with lots of patterns and bright colors!

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brittany,

We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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