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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,731
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,778)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user christopherm1987
Montana
1 review
0 helpful votes
  • Send Message
March 11th, 2022

I received an email from Fabletics with a discount for a new purchase. I made the purchase, then found out that through the very fine print that i had signed up for a monthly membership. I tried cancelling my membership, every time i talked to an someone and informed them that i wanted to cancel, they would hang up on me. It took 6 times to call before they let me cancel my membership. These tactics make them a total fraud. I then cancelled my payment on paypal and emailed the BBB on this company. I can't believe Kate Hudson is actually a part of this fraudulent oversees company that send poor quality merchandise and over reaches with the membership.

Tip for consumers:
don't wasted your time. poor quality.

Products used:
membership is fraudulent and impossible to cancel

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user deidraj10
Georgia
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

My experience with Fabletics has been great. I love the clothes and the assortment of styles. The clothing fits great and holds up well under wear. The prices are fair and comparable to other brands, some moreso than others.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deidra,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user bradleyc279
Washington
1 review
0 helpful votes
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October 20th, 2022

I had bought some clothing to test out the quality of the product. When I put the clothes on I suddenly had a burning sensation as if I were allergic but that couldn't be right. I had a plastic measurement and testing system out in my garage for designing locally made items out of plastic. I used this test on the product I had just bought and I found high levels of BPA, it was a very fine dusty substance in the clothes. The distinct smell of the clothes was very similar to burnt plastic.
Do not buy this, in my personal opinion.
The directions to wash the clothes on cold gentle cycle. Which is weird because at hot and heavy duty.
It would ensure that the plastic gets out of the fabric.

Tip for consumers:
If you really want to get the product, make sure that when you first open it from the foil case put it in the wash on hot heavy duty and dry heavy duty steam.
That way the BPA can get out of it.

Products used:
My usual shorts and shirt

Service
Value
Shipping
Returns
Quality

Date of experience: October 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

It is with great regret that we received your feedback regarding the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user caroliner79
California
1 review
0 helpful votes
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September 18th, 2019
Verified purchase

Website is not intuitively developed- it's difficult to find items and it's difficult to navigate in general. The prices are also confusing. Customer service is very helpful and friendly over the phone, but the web experience is sticky.

Date of experience: September 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Caroline,

We would like to sincerely thank you for notifying us about your experience with__. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will be sending a private message to you shortly to help you out.

Best,
Ivy

Thumbnail of user carlab338
Nevada
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

The service is nice however when you want to buy something that is shown together, a new product, you are charged for both pieces when other products you can buy together. New releases should be the same way.

Date of experience: August 11, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carla,

Thanks for writing a review regarding our pricing. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user emanuelk30
Michigan
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Every item of clothing fits great. I love how the website models the clothing with pics and videos so you can have some sort of idea how things fit. Never seen vids with models wearing clothing. Excellent idea!

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emanuel,

Thank you for the great review. We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!

Best,
Renz

Thumbnail of user jennifera2010
Utah
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Everything I've bought has been perfect and if it wasn't and the sizing was off they were great to exchange it… although that's only happened rarely. I love the durability, fit, and all the fun designs as options. I recommend Fabletics to everyone i know

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!

Best,
Lia

Thumbnail of user meganm558
Colorado
1 review
1 helpful vote
  • Send Message
February 4th, 2021
Verified purchase

I ordered an outfit and it shipped but was never delivered. I got a notice that the company had received my "return" and said I would be credited the cost of the outfit. I emailed customer service to explain that I never returned my order and I still wanted my items. I never got a response and my account still has not been credited.

Date of experience: February 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Megan,

Thank you for sharing your feedback we are sorry to hear if you haven't received your refund yet. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user allisonf270
Pennsylvania
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Super customer service and products. I purchased the 5 " and 7 " shorts that have the built in boxers for my son. The shorts are comfortable and versatile.

Date of experience: June 3, 2024

Thumbnail of user jillk557
Arizona
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase
• Updated review

Date of experience: August 5, 2024

Love the merchandise but customer service is a nightmare
June 4th, 2022
Verified purchase
• Previous review

Only reason I stay a member is nice merchandise at reasonable price but customer service is as bad as anything I've ever seen

Date of experience: June 4, 2022

Thumbnail of user kater318
Georgia
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

If you do not remember every month to skip the month and then click again to make sure you want to skip it they charge your credit card. Even if you make a purchase you still have to skip the month even though you've just made a purchase from their selections for the month. So you make a purchase and they still charge you a member credit unless you jump through these hoops. This is such a scam and so not worth it! I'll stick with Athleta!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user jenns198
Michigan
1 review
0 helpful votes
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January 23rd, 2021

I truly wanted to love this. My mother in law ordered me numerous items for Christmas, going through the hassle of becoming a member to do so. 7/8 powerholds fit like a gem, put one of my pairs on for the second time to notice a large hole in the crotch of the pants. Two hoodies also have holes on the seem side by the tag. I truly could not be any more dissapointed

Service
Value
Quality

Date of experience: January 23, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jenn,

Thank you for bringing this concern to our attention! We are sorry for the holes in the pants that you have ordered. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user annm1210
Florida
1 review
0 helpful votes
  • Send Message
October 13th, 2020

Do not join! You can buy just as good quality at a store without joining their program that charges you every month. I called and spoke to a representative to close my account and they continue to charge. When I spoke with a representative about the problem and to ask for a credit, I was told the account under my email account was closed but there was another email account associated with me that was still open - ***@aol.cm. I only ever had one account and tried to get them to agree that@aol. Cm is not a valid aol email address. Guy started to argue with me. DON'T DO BUSINESS WITH THEM!

Date of experience: October 13, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Ann,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user carolynm1524
Oklahoma
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Overall I've been pleased with most of my purchases. The fit has been amazing. I've also enjoyed the quality of the products. The only issue has been the short time to return an item. I had issues with returning a couple of items because my printer messed up and by the time I fixed that problem the time to return had expired. Very frustrating.

Date of experience: January 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carolyn,

Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.  

Best,
Renz

Thumbnail of user cherryo2
California
1 review
1 helpful vote
  • Send Message
October 7th, 2019
Verified purchase

I was so disappointed to find out they charge your account monthly. Had it been told to be beforehand I would have never made a purchase from this sleazy company scamming people out of there money. Also they told me I couldn't get a refund even after talking to a manager. Then I said I would take them to small claims court and there return policy some how changed, and I got my refund.

Date of experience: October 4, 2019

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Cherry,

We truly apologize about your experience. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will contact you shortly to assist you.

Best,
Chad

Thumbnail of user paulb4250
Oregon
1 review
0 helpful votes
  • Send Message
December 3rd, 2022

They have decent deals, just don't forget to cancel the sub or skip the month. The biggest fraud is they charge you $55 for a credit that you can buy an outfit for valued at $27 for. So, you pay $55, for a $27 product... how does that make any sense? Don't fall for their scam.

Tip for consumers:
VIP subscription a scam

Service
Value
Shipping
Returns
Quality

Date of experience: December 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We value the comments you made about our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user abygailp
Illinois
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

In previous years I recall the quality of the leggings to have been a lot more flexible and form fitting. The leggings lasted me about three years and had the most amazing comfortable fit, I decided to try the brand again and this time the styles were not the same. While getting the membership I noticed it was not the same quality as I remember. I will not be renewing my membership for this reason.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Abygail,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user codyj191
District of Columbia
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

You get inconsistent products that are cut differently each time you receive them. When you receive an item, and you will receive one, that is inevitably damaged, they will NOT let you utilize the "Happy Returns" option to exchange the item. So you have to find your own means to ship back a product they sent damaged in order to receive a replacement. What's the point of having this service that you can't use? Don't even bother calling customer service as they will literally go through the same process and have the same outcome with no remedy. Just an awful company to go along with their glitchy app and website...

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cody,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user stephaniek1123
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I wear plus size clothes and I find some of the straight size styles were never availabe in plus. When there is anything in plus, the stock runs out very quickly. It would be nice to see more stock for these items.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

It is with great regret that we received your feedback regarding the quantity of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user nicolef19
Illinois
2 reviews
13 helpful votes
  • Send Message
January 13th, 2015

This company has AWFUL customer service. I contacted them to ask questions and express concerns and they basically told me they would not help me at all and the customer service rep then disconnected me. Stay away from this company.

Date of experience: January 13, 2015

Thumbnail of user ricky83
Florida
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

We both joined the Fabletics club and had shipment issues. My wife made her first order and never received the package. After multiple phone calls, they sent her another package but were out of things that she originally ordered and never received the second order. I made my first order, never received the order. Called them and they reshipped. Order said it was delivered but was nowhere to be found. We have video surveillance at our home and there was never a delivery on the day that they said it was delivered. Told me I had contact LaserShip. Every time I tried to call I was on hold or kept getting disconnected. Never was able to speak to anyone there. Called Fabletics back and again I was told that I had to contact LaserShip that they would not give me a refund. Disputing this charge with my credit card company now

Service
Shipping
Returns

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rick,

Thank you for your review. We are sad to hear that you are not happy with our shipping and inventory. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user catherinee47
Texas
2 reviews
8 helpful votes
  • Send Message
June 12th, 2020

I have cancelled this numerous times and they still take it out each month. You can call and email and they still took the money from my account. Everytime you call they put you on hold and never come back.

Date of experience: June 8, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Catherine,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user monas21
Texas
1 review
12 helpful votes
  • Send Message
March 11th, 2016

I signed up for a VIP membership to get my first outfit for $25. After placing order, I was charged $79 for my first "outfit." When I called about it, I was told it is only the first "item" not "outfit" that is $25. Second, they are always out of the items or in the colors that you want. If you want an outfit that you see on tv, forget it, or at least in that color. Also, I just learned if you don't opt out by the 5th of the month then you are automatically charged $49.95 per month. Fabletics is a total scam and a rip-off.

Date of experience: March 11, 2016

Thumbnail of user geoffb93
Texas
1 review
0 helpful votes
  • Send Message
August 1st, 2021
Verified purchase

The website is great, the collections are fun and the fit is great. There are sometimes that shopping at Fabletics can be frustrating because they will advertise a new print or style but they will not have my size available... quite frequently. I would say more often than not they do NOT have the size I need.

Date of experience: August 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Geoff,

We appreciate your feedback on the availability of your preferred style and size! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user michellew2806
New Jersey
2 reviews
0 helpful votes
  • Send Message
July 15th, 2024
Verified purchase

It is upsetting to order an item and pay full price for it when it goes on sale so quickly afterwards!

Date of experience: July 5, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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