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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.5%
Positive
1,611
Neutral
265
Negative
1,136
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Great quality”

Jose L.
11/20/24

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: 11/10/24
See positive reviews
Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: 10/1/24
See critical reviews

Reviews (11,490)

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Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user courtneyo111
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I always enjoy the quality of the items I've gotten from fabletics! My disappointment is that it seems like each month, fewer and fewer options are available with just my member credit. It used to be a whole 2 or 3 piece outfit, but now it's often a single pair of leggings or just one shirt. It seems like the value is decreasing as a vip member.

Date of experience: August 4, 2024

Thumbnail of user johnc12256
Tennessee
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Got signed up for a monthly Membership charge, which I was not interested in. Pants seem to be good quality and would have bought more from this site. But, I will not be using this site anymore due to the under handed way in which they do business.

Date of experience: August 5, 2024

Thumbnail of user alanm1594
Indiana
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

So Fabletics has this subscription service to get the VIP pricing, you have to call and cancel. Pretty sure with new legislature this is illegal. If you can sign up with the click of a button, you must be able to cancel just as easily. Don't bother they suck...The person i interacted with when i did call and cancel was incredibly helpful and patient and understood. She was the only delightful experience. Hence the 2/5

Date of experience: August 3, 2024

Thumbnail of user dianet1496
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I think it's a scam - to get the good prices you need to be a member and they automatically charge you every month but then put their items on sale for considerably less than what your monthly charge is. There is no reminder that the charge is coming (unlike every other membership I've ever had). It feels very deceptive. And then trying to cancel the membership is convoluted and not easy. Won't be purchasing from here again.

Date of experience: August 1, 2024

Thumbnail of user kiml1466
West Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I buy the same size for my tops and bottoms and none of them fit the same, also everything I want to purchase is out of stock, I have to settle for something that I am not in love with to use my points.

Value
Shipping
Quality

Date of experience: October 1, 2024

Thumbnail of user thomasg795
South Carolina
3 reviews
6 helpful votes
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August 11th, 2024
Verified purchase

The time from order placement to order shipped is extremely long. After that wait the time from shipper pick up to actual delivery is even longer. I think they must ship by mule train. Also, inventory is low. It's difficult to get what you want. Nice shorts but with these problems, just buy somewhere else. I cancelled my membership due to inventory shortages and the long order fulfillment and shipping times.

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2024

Thumbnail of user joslynmonroee
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Saw ad…needed a bra…believed your guide…paid the expensive fee…received item…wrong size (even though it was my size). Ordered another expensive bra because I made the wrong selection and boom the bigger one is still not my size. Manipulation over…not reputable…showing things that are not true for orders…I'm retired and will spend my money on real advertising…not lies

Date of experience: August 1, 2024

Thumbnail of user kerstinc12
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Took advantage of another great deal with quality products. My only complaint thus far is I have been trying to get a specific pair of pants for my spouse and they have been out of stock since the end of June.

Date of experience: August 4, 2024

Thumbnail of user ronaldl1428
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I am a new Fabletics customer, and the product quality and options are amazing. I also enjoy flash sales and opportunities to make impulse buys. My only issue is the delivery process and the time it takes. I don't understand how there is a subscription but no free delivery. I've also experienced orders getting lost in the delivery process and I have to contact customer service and go through the process of getting a new shipment. It would be great if they could ship items from the Charlotte store vs CA. However, I will stick with it for a few more purchases to see if I can get the 5-star experience.

Date of experience: August 1, 2024

Thumbnail of user davidl7024
Tennessee
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

As someone who is talk and on the slimmer side - It is very difficult to purchase clothing online. When I go into the stores (located in central Florida - Orlando / Tampa locations) there is a lack of colors and sizing. I was just in the mall location in Tampa and they had minimal selection for men. Its almost as though the men's selection is an after thought and makes me question why I have a membership

Date of experience: August 1, 2024

Thumbnail of user albertr525
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The quality of the clothes and new styles is great. The biggest issue is both the app and online site don't communicate and relay the same information. When trying to place an order some items will show pick up available in store. Try to add to cart and the function won't proceed to the next screen. Try it on a web browser and it works. It's a lot of back and forth but the biggest issue is the My Reviews portions. I've had over 8 different orders recently and NONE I am able to review to get points. Online with a web browser it says, " Sorry, you don't have any products to review." while the app shows all eligible items I can review. I try to review them on the app and they don't remove from the list or generate the review points in my balance. It is frustrating and I guess the only way we are rewarded is by purchases. Never seen an another company site and app be this terrible. Will probably be ending up cancelling my membership after this next order ships.

Date of experience: August 1, 2024

Thumbnail of user catherineo1186
North Carolina
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Everything feels good and wears well. I love all the great deals that I purchase and I am looking to purchase more of your products but I'm ready and I have everything for my vacation but I'm very satisfied with everything that I purchased.

Date of experience: December 1, 2024

Thumbnail of user wendyk683
New York
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I've purchased many items from Fabletics. I love the product and the sales. I would have given five stars, but I feel the regular prices are a bit high. Everything is good quality and built to last. I wish all of the pants had pockets, and that the tops were a bit longer for my long torso. I wear Fabletics almost everyday!

Date of experience: August 2, 2024

Thumbnail of user deniser1341
Ohio
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

By the date of this email, it is apparent that I was on the fabletics site. I went on to skip my member credit. I got the screen that said I was successful, however, 6 days later I was charged and told there must've been an error. This is the 2 nd time this has happened.

Date of experience: August 10, 2024

Thumbnail of user cristinaf120
Illinois
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I find that the items I ordered are good products. I have no problems with the customer service especially dealing with returns or exchanges. I do find however that shipping takes forever. On my average order and/or exchange, I can expect that shipping may take more than 7 days. If Amazon can delivery by a day or two, I believe Fabletics can ship faster as well.

Date of experience: August 1, 2024

Thumbnail of user carola1766
Utah
2 reviews
0 helpful votes
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August 14th, 2024
Verified purchase

I keep my account active so I can get workout gear whenever I want. They also have great sales from time to time. It's a little expensive and too much clothes if I buy monthly, but I can easily skip the month, but then still buy sale items or new releases if I want something.

Date of experience: August 4, 2024

Thumbnail of user angelad2029
Wisconsin
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I have multiple colors of one item. Upon wearing one color for the first time, the dress ripped due to the area being poorly stitched. I compared it ro the others, and it was visibly different in how it was sewn. I wrote to customer service. They quickly helped me. Got a return label sent to me and a new one was sent out. This was easy and very much appreciated!

Date of experience: August 5, 2024

Thumbnail of user monicat474
New Mexico
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

There is no place on this site to cancel a subscription. You need to remember to skip one month at a time. Also the clothing is poorly sized and doesn't fit well at all. I have yet to "accidentally" purchase something I liked.

Date of experience: August 5, 2024

Thumbnail of user catharinem26
Washington
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

I had a membership for years, cancelled it after not purchasing for several months and the. Renewed after my family grew and my bonus daughters loved their brand. I am still not a fan of some of the changes in the quality but the sweats are the best

Date of experience: August 15, 2024

Thumbnail of user laurae1333
South Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Not happy with the fit. Bigger issue is with the changes to the "subscription " service. Go back to giving the buyer a heads up before charging. Our lives are just as busy as yours and it feels like Fabletics is taking advantage of the customer when we are not given the automated option to opt out of an automatic charge each month.

Date of experience: August 1, 2024

Thumbnail of user jamiec1387
New York
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Didn't read the fine print and was signed up for months. They charge every month and at the end I caved and purchased $14.99 underwear bc I just wanted the subscription to stop. My son loves the shorts however I would rather pay for Lululemon and not have an ongoing subscription

Date of experience: August 5, 2024

Thumbnail of user brians6790
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

For a tall person (6'2"), the inseam still doesn't give enough room to move.
I wear a 36x34, but I cannot fit into a slim fit.
A regular cut needs to be a regular cut.
I have 5 pairs of slack I can't return.

Date of experience: December 1, 2024

Thumbnail of user debbies1815
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Their website and app are easy to navigate and super simple to find what you are looking for. I am always able to get in and out within minutes every time I shop! They always have some deal going on so if you don't have a VIP credit it's still a budget friendly price, to get amazing quality products.

Date of experience: August 1, 2024

Thumbnail of user kelseyd140
Iowa
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have been a member for years. I live in leggings and it's important that they are good quality not see through. Why are customers getting the same and or better deals and opportunities than members? What is the benefit of being a member anymore? I recently placed a large order with my credits. What I received were bad quality, bad seams in spots, see thru, non compression, etc. I reached out to customer service who basically told me that there wasn't anything to be done. I've spent a lot of money and given so many referrals over the years and now that's no more. I'm extremely disappointed and dissatisfied. I also don't have the extra funds to purchase elsewhere. This was my one "splurge" that I repeated yearly.

Service
Value
Shipping
Quality

Date of experience: August 1, 2024

Thumbnail of user ladallasb
Texas
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

The store is small and cute like a boutique and although it's athletic wear it's next to my favorite cupcake store. Lol! But the ladies were nice very helpful and this trip I was able to see more plus size clothing vs when the location first opened. I wish there were Yitty products as well but either way I was satisfied with what I got.

Date of experience: August 5, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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