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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,777)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user tanyat259
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I have been waiting for a refund and an exchange since mid July. No one seems to know where the items are. I have an email confirmation that the 2 items I sent back were delivered on July 27th and they still will not ship me out my exchange or give me my refund. Not impressed.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanya,

Thank you for your review. For further assistance with your exchange and refund concerns, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user shellies22
Missouri
1 review
2 helpful votes
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January 5th, 2020
Verified purchase

They signed me up for the VIP without my knowledge and charged my card $150 a month and wouldnt give me my money back. As well as I never got my leggings that I payed for or the free outfits you are supposed to get being a bit member. They suck and I would not recommend

Date of experience: January 2, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Shellie,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user bailees7
Nebraska
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

I was about to cancel my subscription because I had been charged the recurring monthly fee and missed my chance to skip the month. When I reached out we were able to set up email reminders to skip and I kept my subscription.

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bailee,

Thank you so much for keeping your VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user desireag2
California
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I don't feel like I can order monthly due to my size or ideal color or pattern or functionality item I want is always out of stock.
Maybe something to ponder on is a way to notify your members when that item is in stock in the exact item, size and, color they're looking for? ‍ A way for us to save for later "wishlist" or something
Then if we were notified we can make our purchase?
I appreciate being able to skip the month but usually it's due to product being out

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Desirae,

We sincerely appreciate the feedback you shared regarding our selection in your size. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user taylorv104
Michigan
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Website is awful. So slow and takes multiple attempts to get anything to load. Sometimes I couldn't get it to load at all and would just have to try again later. The first order I placed was a scrub set. The pants weren't in stock when I ordered. I never got an email about this and found out when just my top arrived and was told by customer service that they were out of stock. The top was too big so I exchanged it for a smaller size. That top was too small. I did the same thing with the pants but from Amazon and had the same situation with sizing. Before I returned that top I contacted customer service because the website was saying my refund would be $0. I was assured by customer service that once they received the shirt my refund would be process and I would get my money back. I sent the shirt and never got my money back. I would not recommend ordering from Fabletics to anyone. The only good thing about my experience was that customer service was kind.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Taylor,

It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user corinnem94
Texas
2 reviews
0 helpful votes
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January 1st, 2023
Verified purchase

I had been a fabletics member for over a year. I ordered a gift for my husband and paid for priority shipping. The order was late and I called customer service they said I had to wait one more day and if the order did not arrive the next day they would refund the shipping cost for me and that they were noting the file with that. The order did not arrive the next day so I called back to get the refund of the shipping cost. The person who took the call said there were no notes and they said they would not refund the shipping. I asked to speak to a manager and the manager was incredibly rude. Refused to refund the shipping and lose a long time customer over the shipping cost for an item that was 5 days later than the promised shipping time. Horrible customer service which is unfortunate since I actually liked the clothes.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Corinne,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user veroniquef10
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have always been happy with the quality of the products i have ordered over the years.
However it has always been a stress for me to not forget to skip the month, which happened several times over the years…

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Veronique,

Thanks for sending your review! Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user cherib64
Tennessee
1 review
0 helpful votes
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June 4th, 2020
Verified purchase

These pants fit well, are comfortable. However when you are a large woman, I need tops the come down or somehow cover the bulge. Also they are warm. Being a large woman, I stay hot. I need cooling clothes also.

Date of experience: June 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cheri,

We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will surely share this feedback with the proper team. This motivates us to do more for you!

Best,
Nelle

Thumbnail of user michaeln1395
Massachusetts
1 review
2 helpful votes
  • Send Message
June 16th, 2021
Verified purchase

I bought a couple pairs of shorts using a sign up deal, but couldn't cancel it when I tried and then they charged me 50 dollars for the "membership"

I WILL NOT ever buy from this company again and will tell everyone that I know to not fall for their deceptive tactics... BAD deal and I absolutely feel like they stole from me.

I wish I could go back in time and not fall into their trap.

1 star.

Tip for consumers:
DO NOT BUY FROM FABLETICS... BAD BUSINESS PRACTICES

Products used:
Shorts

Value
Shipping
Returns
Quality

Date of experience: June 16, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michael,

Thank you for writing a review! We are sorry to hear if you are unhappy with our VIP Membership program. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user gladysj61
Mexico
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Very good product and very comfortable material and customer service very helpful and friendly

Date of experience: August 4, 2024

Thumbnail of user maribelc65
Arizona
1 review
0 helpful votes
  • Send Message
March 16th, 2022
Verified purchase

I love their workout outfits. They fit perfect and are true to size for me. I love that you are able to skip a month option on their membership. Their website is very easy to use and very convenient for quick purchase or skip a month. Love it and highly recommend it!

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maribel,

We are happy to know that you had a great shopping experience with us! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!

Best,
Renz

Thumbnail of user alysonm75
Missouri
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Sometimes the products are great, and sometimes the quality and fabrics are a bust. I have been a customer since the beginning, and I'll say they have lessened in quality over the years. I've been more disappointed than not, especially when I compare items to some of the original items I would receive.

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyson,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user carlosb340
Maryland
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

The new Items are 90% of the time out of stock too fast, and the delivery is the complete opposite it takes weeks to get the product. Overall my wife love the quality of the Fabletics products and that is why I keep going thru the torture of trying to find something new and the long waits to get it I hope it get better at one point.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Carlos,

Thank you for writing a review! We are sorry to hear if you find our selection limited. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user anacareng
California
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I was very disappointed with the VIP membership. Most of the time everything was out of stock. They wouldn't say when stuff would be restocked. I had issues with some orders I had placed, and orders i didn't place did go thru. Customer service needs a lot of improvement.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anacaren,

Thank you for writing a review regarding our VIP program and the availability of our products. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user karinal89
California
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

My first pair of Fabletics that I bought was many years ago and I found them by mistake on T j Maxx store. When I put them on I just fell in love with them and search online the brand and since then I been a Fabletics member. You will not regret it.

Date of experience: May 10, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Karina,

We are glad that you're satisfied with the item you got from Fabletics. Rest assured that we will continue providing great products for members like you. Hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user yosbunjongs
California
1 review
0 helpful votes
  • Send Message
January 13th, 2021
Verified purchase

I bought one pair of leggings and one pair of pant with Fabletics. Without realizing that they offer to give you discount by offering you enroll for membership. At that webpage when they offer you membership did not describe that they will charge you $49.95 per month. I noticed when I got charged on my credit card so I call to cancel membership that I do not want to get charged and don't want to get any item from them, however they said I have to pay anyway to redeem the points. Usually on any website, you don't have to pay when you have points to redeem. Please beware this website, I read reviews, lots of people have to pay without notifications from web page.

Tip for consumers:
Sport leggings

Products used:
Leggings

Date of experience: January 13, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

Thank you for sharing your overall shopping experience with Fabletics! We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user brente69
Oklahoma
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I forgot to cancel my monthly charge for a credit in time and I reached out. They would not refund the charges so I canceled and will not be buying from them again. They lost hundreds of dollars I would've spent over the years for a $49 dollar charge!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Brent,

Thank you for sharing your feedback regarding the member credit! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user maryh3122
Idaho
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I am cancelling my membership. I enjoy your products, but it's very dififcult to shop the website and check out is impossible. I have to constantly come back to attempt another checkout, determine which product is out of stock, and it's just an ridiculous way to waste my time.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. We would also like to discuss further the availability of our products. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user eirinit
Australia
1 review
4 helpful votes
  • Send Message
May 19th, 2015

The quality of the clothes is very poor and the sizing is completely wrong. Do not waste your money! They will also charge you monthly and the credits you get are just hairbands and other garbage. The worst company ever. Do not be fooled by this scam, stay away!

Date of experience: May 19, 2015

Thumbnail of user carlyk37
Texas
1 review
0 helpful votes
  • Send Message
March 7th, 2022
Verified purchase

Customer service was quick and easy! I only washed my leggings once and the stitching stained. I was worried they wouldn't replace them, but it was so easy to resolve I'm happy I called. They sent me a replacement pair immediately.

Date of experience: March 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carly,

Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end. ❤

Best,
Renz

Thumbnail of user michaelab1
GB
2 reviews
8 helpful votes
  • Send Message
May 15th, 2015

Do not buy from this company, unless you are happy for them to take money from you whenever they want - even after you have written to them and told them you did not intend to create or even want an account.

Date of experience: May 15, 2015

Thumbnail of user ambers575
Texas
2 reviews
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

When I first joined Fabletics, I loved it. I would accrue credits to order outfits. Sometimes I might want to buy a little bralette or something small and it would still cost a credit. Meaning, I am paying $60 for a bralette. In addition, I am 55 years old and feel everything is geared toward a younger customer.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Amber,

Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our promos and product pricing. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user hilairea2
Kentucky
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I went in this store during a conference to purchase a few things. The team was so welcoming and helpful. They helped me put outfits together to save on the overall price and ordered my sizes for me that weren't in store. They made my experience fun and enjoyable.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Hilaire,

Thank you for your amazing feedback about your shopping experience and with our Member Services Team! It was really a pleasure doing business with you. We truly appreciate reviews like these that make us want to improve our products and services even more. We hope you will always have a great experience with us in the future! Have a great day!

Best,
Kim

Thumbnail of user poojag257
Canada
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Although I ordered based on the size guide, the orders were still loose for me. Material is good but won't be ordering joggers of any kind in future as the size wasn't right. Would also be good to include instructions on how to return the orders in such case.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pooja,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user amik21
California
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

I hate that monthly the default is to agree to the charge and if you want to skip the month you have to dig around to find where the skip option is. As soon as my back log of credits are used i will be cancelling my membership

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ami,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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