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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,776)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user bettym1694
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Love the way they fit and feel. My go to for a comfortable fit

Date of experience: August 1, 2024

Thumbnail of user carrieb34
Utah
1 review
8 helpful votes
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January 2nd, 2015

It's strange that so many people don't know the details of the VIP membership. I knew right from the beginning what the VIP membership details were. It's so easy to skip a month. I love their products and I would recommend them to anyone.

Service
Value
Shipping
Returns
Quality

Date of experience: January 2, 2015

Thumbnail of user cathyg7
South Carolina
1 review
5 helpful votes
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February 28th, 2015

"free shipping and free returns"? Read the fine print:
Free shipping IF your order is over $49.95 and "free returns" as long as you don't want actual money back... store credit only... if you want actual money, they will deduct $5.95 as a "restocking fee" (AKA return shipping fee?)... Fabletics offers 3 easy return options: (1) return for Fabletics membership or store credit for free; (2) exchange for another item for free; (3) return for a refund* minus a $5.95 restocking fee... Please note that any membership or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card...

Date of experience: February 28, 2015

Thumbnail of user alyssap6
Texas
1 review
5 helpful votes
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May 5th, 2015

My first order in April as a VIP was fabulous, not a problem.
In May, I selected to skip month on 5/3 as getting a workout outfit was not in the budget for the month. It came to the screen that stated "you have successfully skipped for the month" once I selected to skip.
On the 5th, 5/5 (today), I received an email while I was at work saying "thank you for your purchase and your order is being processed and will ship shortly". I DID NOT make a purchase. I DID NOT have anything in my cart. I WAS NOT even on the site. The sizes selected were not even my sizes. The shipping and billing address was correct and to me, however. I do not know what happened, but I cancelled my membership and the order immediately. How can you purchase items on someone's credit card? I do not recommend this site if this is what mysteriously happens when you want to skip a month.

Date of experience: May 5, 2015

Thumbnail of user jenniferl1206
New Mexico
7 reviews
20 helpful votes
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February 23rd, 2021

Nuf said this company product low quality are only trumped by the extra low phone "quality" customer "care?" People. Drop the phone line and let the smart moms who know where the shore actually is answer. And yes to all the moms who know a shore is by the beach and a continent is not the shore except for the case of the large continental appearing island called Australia. Get some intelligent moms around the globe answering email the intelligent way. Time to drop the phone ignorance moms are available 24/7 because of sleepless children. And Kate Hudson is yet another billionaire to be ashamed of herself.

Tip for consumers:
Don’t use it.

Service
Value
Shipping
Returns

Date of experience: February 23, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jennifer,

We sincerely appreciate the feedback you shared regarding the quality of our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user alyssam403
California
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

With total understanding that you all are not 100% responsible for your shipping service - I would say that overall, my packages from Fabletics are taking TWICE as long as packages from other companies. Based on this past order - I had limited tracking capabilities for the first part of my shipment. Once my package hit the USPS - it was trackable - it went to my local USPS building (5 miles from my house) only to then travel down to VA over an hour away, hours later. In total - my package shipped on Feb. 11 and did not arrive at my house until Feb. 25th. That's a total two weeks. Again - this was just one occassion - and I would normally write it off, but I have noticed lately that my Fabletics orders are taking an unusual amount of time to get to my house. Especially based on other products I'm purchasing.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alyssa,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping and handling. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user bonniee193
New York
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

I don't like that I have to skip even if I buy something other than the outfits. I don't like having to skip at all if I just don't buy. I sometimes am busy and forget to check the site. I also find that many of the sweats stain easily. I like the site better years ago when I started.

Date of experience: March 6, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Bonnie,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. We would also like to discuss further our product quality. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user bradr689
Ohio
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

The regular prices are outrageous and then they want you to be a VIP and pay a huge monthly fee. The quality of the product is not as nice as in the ads. The fit is not right. I will not be purchasing again.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brad,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user justinee30
South Carolina
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I had to purchase another outfit even though I had tried to cancel my subscription. Although I enjoy the fabric and style of the clothes I have plenty of outfits. I tried to cancel my monthly subscription but I was charged the $58 and had to use it or lose it. I would not have signed up if I knew it was going to be this difficult to leave.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Justine,

Thank you for taking the time to write a review about canceling the VIP membership! We understand that this was not the level of service you were expecting from us. Our company values each member and will do everything to keep them satisfied.  

We understand that you have been wanting to discontinue the membership and just want to use your last credits on the account. Upon checking, you successfully canceled your VIP membership on 08-21-2022 and it's already set to " pay-as-you-go". There will be no access to VIP prices and perks (such as exclusive styles and reward points), no need to skip the month and there wouldn't be a monthly fee but you can still make a purchase for the retail price.

After reviewing the account, it shows here that order# 1206095754 was placed on7/11/22 for 5 items with 3 member credits ($54.95) applied. The order was tagged as delivered on 07-20-22.

We would like to regain your trust and hope to serve you again in the future. If you have questions or concerns, you can reach out back to me directly through this message.

Best,
Kim

Thumbnail of user milas49
Maryland
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

I decided to try a Fabletics membership for a couple of months. The return on the monthly membership fee was lost on me. For $60, you get access to Old Navy quality activewear. Some of the styles look cute online, but were always tackier in person. I would not recommend at all.

Date of experience: November 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

It is with great regret that we received your feedback regarding the items we have online. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user jacquelinep99
Texas
1 review
0 helpful votes
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October 7th, 2019
Verified purchase

I love the leggings, sweatshirt, and bra I bought. The seamless leggings and bra are so comfortable. And the camo leggings have a pocket which is always a plus. Shipping takes about a week but its really not a bad wait for a great items

Date of experience: October 4, 2019

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Jacqueline,

Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Hope you have a FABulous day!

XO,
Chad

Thumbnail of user bestieu
New York
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I love you guys! My favorite leggings in the whole world are fabletics high waisted leggings - no one else does it better! But this was sad :/ i tried to use my membership credit on a pair of leggings that matched a top but it was on back order so then i was charged $30 more when the items shipped. I couldn't make that big of a purchase, so i returned both items and was only refunded $49…. So i'm still out the $30. Love you guys! Just sad this time around.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katherine,

Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user calip
Canada
1 review
4 helpful votes
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October 9th, 2017

I saw the ad on Facebook for the great deal of 2 leggings for $24. I couldn't pass up, and was actually happy with the products I received. However, never once in the process of ordering was I informed of a membership fee. My account was absolutely drained at the beginning of this month and I am pretty upset and confused by this. I am currently on the phone, on hold for over 20 minutes, the only way to cancel my account.
Do not purchase from this company.

Date of experience: October 6, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Cali,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user jeraim
Canada
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I find that the need to have a monthly membership does not serve the general population fairly. Most people don't have $50USD to spend on clothes each month. The automatic payment is frustrating. Having to "skip" to avoid the payment and only having a 5 day period to do so is annoying. I have forgotten to skip so many months because of the small time frame to do so.

I bought a few pairs of leggings that fit well, however when I bought a different style in the same size, they were way too tight. I also bought a cropped zip, loved it and bought another which also fit completely differently. Some consistency in the fit between different styles is suggested.

Aside from the above, I love the fabric. It really is buttery soft as described. Unfortunately it shows sweat VERY easily and I'm finding that the fabric pills quite fast as well.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jerai,

Thank you for writing a review! We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user kaylaj221
Canada
1 review
1 helpful vote
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June 13th, 2022

They charge customer's even though they skipped a month. When you call regarding the charge, they say no problem, we'll reimburse you however when they refund you, they refund you less than what they charged you. Especially making a profit off of charging customer's for things they did not purchase and then reimburse you less than what you were charged. Small amounts however if they do this enough they're making quite a profit. When you call regarding this they say there's nothing they can do. Great customer service.

Service
Value
Shipping
Returns
Quality

Date of experience: June 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thanks for sending your review! Your feedback about the 'Skip the Month' option and our refund policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user annm1902
Florida
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

I was a fan, but that's changed. This overpriced service should probably fail. I have found very good quality gym gear on Amazon and in other places for reasonable prices. This is just a bit of a rip-off and a bit of a hassle to remember to skip every month. I got good quality gear early on, but this last order was just simply a cheap, unhemmed Tee shirt and a cheap pair of shorts with no pockets. Apparently they charge more for pockets. I'm done.

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ann,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kellyd1455
North Carolina
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I placed an order on Sept 1,2023, today is October 4 and I still do not have my order.
On Sept 23, I received an email that my order had been cancelled.
On Sept 24, I received an email that my order was on the way.
On October 4, I still do not have my items.
I will not be ordering from Fabletics again.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

It is with great regret that we received your feedback regarding the status of your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user joseec
Canada
4 reviews
6 helpful votes
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March 10th, 2015

Clothes is of great quality and super comfortable. I prefer it over Lulu Lemon clothing. It signs you up for automatic membership which charges $49.95 per month or you can skip the month (unlimited times). If you can remember to skip it monthly by the 5th, than it's a great membership to keep. If you can't remember, and you can't afford $50/month you can call to unregister. This is not a scam, accept responsibility for not reading all the information. We all click "I agree" without reading.

Tip for consumers:
Great Clothes & Quality! but be aware the first purchase turns into an automatic $50/month membership

Service
Value
Shipping
Quality

Date of experience: March 10, 2015

Thumbnail of user stephanied1637
Oregon
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I wish there was a greater selection of shirts and sweatshirts that weren't cropped and conversely more cropped leggings options. All leggings would be improved by leg pockets. Would also like to see Fabletics reapond to different plus size body types like large thighs and hips and small waist.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user cartert33
Kentucky
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I ordered three pair of the easy pant for men, and an athletic sports bra. The pant sizes were too small but the return policy and receiving new sizes was simple and quick. I love the pants and the fabric and the fit. Wife loves the sports bra.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Carter,

We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our customers. We appreciate your feedback and would like to assure you that we will strive to improve your satisfaction.

Best,
Allison

Thumbnail of user josephw1764
Illinois
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I received a 2 for $24 promo, used it on a few items & learned after the purchase it was only $24 for the first 2 items.

If thats the case, it should have been made more obvious.

I spent more than I wanted to.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user brandis286
Michigan
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Overall the products are good. The bras & tops with built in bras are not a good fit if you're busty. The designs and color options are ok. Most are not my taste. The worst part about the company is the subscription service and trying to remember to skip if you need to and getting charged if you forget. It would be more lucrative if they just had more reasonable prices and got rid of the scammy subscription.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brandi,

We are glad you are enjoying our products! Your feedback about our product pricing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user dionnem18
California
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

This was at least the 3rd time that I made a purchase only to find out later that it was no longer available in my size. I cancelled my vip membership for this very reason, nothing was ever available in my size. Wish you would do a better job with inventory.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Dionne,

Thanks for writing a review! We are sorry to hear if you find our selection limited, especially in your size! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user lauram244
California
1 review
4 helpful votes
  • Send Message
March 23rd, 2017

Beside the fact that many of these reviews rate the Fabletics products because they got charged for not using the service over the months following the purchase and got upset about it although it is quite clear that this is how the system works, I m actually rating the products I bought with two stars because the pants I got don't fit well, the waist elastic stretched already too much and got lose (and no, it's not becuse the size it's too small for me) and the pants are not that comfortable. I don't recommend this products, go with * if u have to pick good yoga and work out pants.

*Brand name redacted by admin

Date of experience: March 23, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Laura,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user ashleym1063
Texas
2 reviews
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

The monthly membership is inconvenient and not even worth the purchase most of the time the cost of the credit is more than the what the purchase would be if you just didn't use the credit. The quality of the clothes are good but I hate the monthly fee and having to remember to skip it I've actually decided not to shop with them just because of that. The clothes are fine but not significant enough to me to manage the monthly fee

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ashley,

Thank you for writing a review! We value your feedback on the VIP membership and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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