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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,611
Neutral
265
Negative
1,136
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Great quality”

Jose L.
11/20/24

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: 11/10/24
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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: 10/1/24
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Reviews (11,490)

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Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user aliyahl14
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I purchased leggings from here for the first time in June and created an account to get the sale price. It ended up signing me up as a vip member but nowhere did it say there would be a monthly payment, so I figured it was free! I noticed they charged my card $60 this month (July) so I logged into my account to see if there was a subscription/ monthly payment and nowhere did I see or could find it saying that. I will not shop with this company again.

Date of experience: August 1, 2024

Thumbnail of user jasminep253
New York
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I truly love Fabletic's and their wide variety of athletic wear they offer! The site is very easy to navigate and I love how they show suggestions under each item that match it instead of having to go search for the complete outfit!

Date of experience: August 10, 2024

Thumbnail of user brandonv305
Maine
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I only buy from Fabletics during sale events because, otherwise, I find the products to be a bit pricey. But sales are just common enough for me to buy stuff with the frequency I normally would. Very very very satisfied.

Date of experience: August 7, 2024

Thumbnail of user meganm2281
Indiana
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I did not understand the VIP membership fully when I signed up. Also I was not able to get the color/size of scrubs that I wanted so I waited to cancel my membership until it was in stock and then canceled the very expensive monthly membership.
I think you could make a better VIP program that does not cost so much each month.

Date of experience: December 1, 2024

Thumbnail of user kevinh3158
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Site feels intentionally confusing and complex. Same product split into different pages based on color, sale price, etc instead of putting them all together based to see what's really available. Also, it shouldn't take 5+ clicks to skip a month.

Date of experience: August 1, 2024

Thumbnail of user karis278
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I've been a VIP with Fabletics since 2012. I love the selections of items that are available. The clothes are made of high quality fabrics and the hold up so well. I still have the first items I purchased!
The sales are great to grab items in bulk. I do miss some items that did not come back, but understand the need to stay progressive and change with the times and trends. Sizing is always spot on!

Date of experience: August 1, 2024

Thumbnail of user katec493
Colorado
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love the quality of the products and how comfortable the leggings are. However, the subscription service is very predatory. You're automatically charged, regardless if you plan on making a purchase any time soon. Yes, you get credit for future Fablertics purchases, but you're completely tied to Fabletics. Remembering once a month to skip is a hassle at best. They make it seem like such a good deal by inflating non-member prices.

Date of experience: August 1, 2024

Thumbnail of user andreaa1172
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I had question/problem on a return I had made. It was not easy to get in touch with customer service and I still don't know why I haven't seen the credit on my account.
The two stars is for the actual products, which I like.

Date of experience: August 4, 2024

Thumbnail of user vikkig33
New York
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I have been a member for years and the majority of my workout wardrobe is Fabletics. I set a reminder to Skip the month if I don't need any more credits for a while and then when I need some new gear I start back up. Fabletics will send you a reminder to use your credits before they are about to expire but the credits last for quite a long time.

Date of experience: August 4, 2024

Thumbnail of user katiem1062
Colorado
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I had been a subscribed customer for a long time and over the years, the quality of fabrics has deteriorated. They pill almost immediately. I am most frustrated that the subscription became an automatic payment for a token that you then used to purchase items. It was frustrating to no longer get a reminder to skip the month and I often find that the items I want are priced lower than what I had to pay for the token.

Date of experience: August 1, 2024

Thumbnail of user catherinel1169
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have never in the years of shopping with Fabletics been able to log on and order exactly what I want. Popular items are rarely restocked or they are discontinued and shopper is not warned.
Over the years they no longer have the basics mainly in color and fabric. I am all for they fun and funky but some of us just want our black.

Date of experience: August 1, 2024

Thumbnail of user benjaminj435
Utah
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Whether I'm in a store or at Fabletics.com, I appreciate the ease with which I can shop, navigate, get questions answered, and make purchases. It would seem like this should be the case with any retailer, but it is definitely not. Some stores aren't as welcoming in terms of personnel and a lot of sites are cluttered with irrelevant things. I like the core styles offered at Fabletics but also the limited edition styles; although you must act quickly as they tend to sell fast!

Date of experience: August 1, 2024

Thumbnail of user christophers1243
New Jersey
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

It's good to do the trial and buy a ton of stuff at the discount price, but even as a subscription member, $60 a month of a free shirt and pants and then the pricing as a member for the regular items is a rip off. You're better off getting stuff from Target. Same quality, no subscription. Once you order, you get a shipping email from a Chinese company so it's not like it's made in USA or has any good reason to be expensive, it is cheap mass produced clothing like anything else.

Service
Value
Shipping
Quality

Date of experience: August 1, 2024

Thumbnail of user chrisc4385
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Love the products, great quality but the website is clunky and has to be reloaded whether on mobile or hardwired connection and tired of the "skip this month" option NOT working...I shouldn't have to click on my profile to skip and STILL have to call if I want to skip this month or end my membership. Even though I wanted to skip September (within the published window per their guidelines) it still charged me...not a great way to start a new month or to entice me to stay.

Date of experience: October 1, 2024

Thumbnail of user allegrag10
Montana
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love Fabletics and went back and forth on whether or not to cancel my VIP subscription. Ultimately I canceled because of major fit inconsistencies. It's nearly impossible to nail down size profile because styles fit SO differently. For instance, some medium impact bras size XL fit great in one style but are either too snug or too loose in another style. Same with shorts. This leads to inconvenient and time consuming returns and exchanges, just to end up with a replacement that once again doesn't fit! Leggings tend to fit consistently, but shirts, bras, and shorts are a total gamble every time.

Date of experience: August 1, 2024

Thumbnail of user ericah568
Pennsylvania
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love the leggings hate the price. Since the membership "can be canceled at any time" I take advantage of signing up to get cheap leggings every other(ish) year.

It might be able to cancel at any time. But this is upon circumstance. As their chat fails. They don't respond. Or in the case you call, you get placed in a queue of 82 people (waiting at this moment). So you're left waiting all day or skipping for months on end. I guess if they charge, I saved all the screenshots of me trying to cancel, so I'll just dispute the charge. Fabletics has quality leggings, but not quality customer service.

Date of experience: August 1, 2024

Thumbnail of user connerr42
Illinois
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

Fabletics clothes are great. They always have been. But their programs, limited Member Credit items/kite, and recent price increases have led me to reconsider my membership.

Date of experience: November 30, 2024

Thumbnail of user daniy13
Massachusetts
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Nice clothing, crazy pricing. Would purchase more if they lowered their costs. I can get similar quality athletic clothing at walmart and target these days.

Date of experience: October 2, 2024

Thumbnail of user dereks792
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I did not realize that I inadvertently signed up to be a member simply by putting my email address in when purchasing shorts. Totally shady. I will never buy from your company again.

Date of experience: October 1, 2024

Thumbnail of user kevinp2199
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The apparel is fine. It's pretty apparent, however, that they are clearly attempting to unknowingly get you on the hook for their subscription service. I will not recommend.

Date of experience: October 1, 2024

Thumbnail of user sherryq96
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I have shopped Fabletics for several years and I must say that it is one of the best.
My original pieces are still lasting.
They value their V.I.P. Members greatly.

Date of experience: November 1, 2024

Thumbnail of user jamilh30
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I loved the experience at the pop up store with the workers but was a bit frustrated because the store didn't have my size or color in stock multiple times. I had to keep coming back and finally got my order in July after starting in June.

Date of experience: August 1, 2024

Thumbnail of user carissap42
Colorado
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love my scrubs from Fabletics. Great quality, and I get a ton of compliments on them. The only problem is they are almost always back ordered or out of stock.

Date of experience: October 1, 2024

Thumbnail of user vanessaw699
Florida
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Sports bras are uncomfortable and leggings are so-so. Side leg pockets are nice but I can't say that its worth what is paid for each item to be shipped from overseas.

Date of experience: November 4, 2024

Thumbnail of user deborahl2208
New York
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

So the fact that I have to pay a monthly subscription, kind of doesn't sit right with me who is this? I would order every month I mean in this economy who really has money to order every month and pay a membership fee it took forever for my order to come in and if I'm paying a monthly membership, I feel like my delivery should've been faster. That would be a perk so owning the membership.

Date of experience: August 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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