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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,729
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user susany1030
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Need refund info. Was told someone would contact me

Date of experience: August 1, 2024

Thumbnail of user mattj321
Utah
1 review
0 helpful votes
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August 11th, 2024
Verified purchase
• Updated review

The variety and colors available at fabletics keep me constantly checking for new products.

Date of experience: August 1, 2024

Good clothes, better people
September 1st, 2022
Verified purchase
• Previous review

Great help finding sizes and explaining pricing. Didn't feel pressured to spend more than I wanted to

Date of experience: September 1, 2022

Thumbnail of user jacobe567
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Its annoying and makes me not want to buy the clothes I love.

Date of experience: August 1, 2024

Thumbnail of user shannong414
Maryland
2 reviews
1 helpful vote
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August 11th, 2024
Verified purchase

Love everything, just wish they put scrubs on sale a little more often

Date of experience: August 1, 2024

Thumbnail of user yenyb1
Illinois
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Wonderful manager who helped me. And the quality. I wear fabletics daily.

Date of experience: August 1, 2024

Thumbnail of user sheryleh4
Pennsylvania
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Material not a stretchy as I would assume.
Still good quality but restricted

Date of experience: August 1, 2024

Thumbnail of user christinad1044
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

There doesn't seem to be any consistency in sizing.

Date of experience: August 1, 2024

Thumbnail of user laurah3294
Indiana
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I've been purchasing from them for 10 years or so. Love it all.

Date of experience: August 1, 2024

Thumbnail of user alicec865
California
2 reviews
0 helpful votes
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August 11th, 2024
Verified purchase

I ordered items on their website and although listed as in stock, they can't fill the order.

Date of experience: August 1, 2024

Thumbnail of user shawns1247
Illinois
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Great marketing and sales to get you into their subscription program.

Date of experience: August 1, 2024

Thumbnail of user andrewh2572
Michigan
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

All pieces were too small. Very disappointing. Was a hassle to send back and cancel membership

Date of experience: August 1, 2024

Thumbnail of user lorig929
New Jersey
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

High quality and very comfortable. Highly recommended. Would order again.

Date of experience: August 1, 2024

Thumbnail of user gracec881
Pennsylvania
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Love the variety of fabrics! Gives me options for activity or how I'm feeling that day.

Date of experience: August 1, 2024

Thumbnail of user melissas2926
New Jersey
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

If I could give zero stars I would. First to have to pay a fee to buy the clothes cheaper is ridiculous. And I canceled before my first payment was due. My husband got 3 pairs of pants. And they were the wrong size in a 32/32. When we tried to exchange them for a 32/30 and we were told that size was considered "short" and not common and it was going to be hard to get that size. They were always sold out of the 32/30 and if your always sold out and your a 5'10' man with a slim waist, maybe it is a common size! The store was able to find ONE pair and they shipped it to us and when it arrived all the labels were cut out of it, including washing and size and the zipper was broken. We had to return it again to the store where they happened to have one pair that was the same size that was just returned so we exchanged it. Now we have a credit for $19 (the cost of the pants with the membership) and can get nothing for it. I will never purchase clothes with this farce of a company again.

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Melissa,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user rogers234
New York
1 review
1 helpful vote
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November 28th, 2017

Emailed me today to tell me my "Membership Credit" has been converted to an "Electronic Gift Card."

WHich as far as I can tell is meaningless. What even is the difference?

They scammed the first amount of money from me, refused to refund it, and now appear to want to try and lure me back in to scam more money from me.

I guess they think I forgot that they stole money from me before.

Stay away from this company.

Service
Value
Returns
Quality

Date of experience: November 25, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Roger,

We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

Thumbnail of user bettym986
Florida
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

Ok, trying to stop the auto withdrawal, but every time I call I have a credit then don't think about it……I love the pants or Capri style with the pockets, as they are my favorite when walking and carrying things

Date of experience: September 6, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Better,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user namuung1
Virginia
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

The first one I liked a lot. Clothes design, materials were really good. But second time I received the wrong pants and material was different from discription, the color was faded so, I canceled my subscription.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Namuun,

Thank you for the feedback about your experience with the products you received from Fabletics. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user alexaw10
California
1 review
1 helpful vote
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March 12th, 2019
Verified purchase

I love everything I have ever bought from Fabletics. For my workout outfits, I exclusively shop at Fabletics now. I am an elite status because I can't help myself from buying the cute outfits. I even buy Fabletics for my friends for Christnas and birthday gifts! Fabletics has the cutest patterns, feminine details, and best overall fit.

Date of experience: March 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexa,

We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!

XO,
Ivy

Thumbnail of user lorik648
GB
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

Update: miraculously after I gave this review my order showed up so I added a couple of stars to my review. My order was not shipped for over a month until I left a couple of reviews. When I finally received it, the outift was quite cute and of good quality. I still miss the old days of Fabletics when they offered more shirts in their outfits instead of just sports bras and leggings.

I have not received my order. It shipped a month ago

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Lori,

Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user hoped4
Texas
1 review
11 helpful votes
  • Send Message
July 21st, 2015

I canceled my account and they proceeded to charge me anyway. I canceled my Account on the 17th of the Month and they charged me on the 21st. When I called the Customer Service Rep was rude and refused my request to speak with a supervisor, I wanted the charge canceled as it was still pending on my card and they refused stating they would call me back and then when I stated that was unacceptable they said that that they would issue a refund in 7-10 business days. Why are they even charging me on the 21st?! The membership states they charge on the 6th of the month. Not to mention the poor quality of their athletic wear and ridiculous prices.

Tip for consumers:
Don't use this service!!

Service
Value
Shipping
Returns
Quality

Date of experience: July 21, 2015

Thumbnail of user hannaha11
GB
1 review
19 helpful votes
  • Send Message
March 25th, 2016

My mum ordered me a pair of leggings and a matching top from Fabletics. I disliked the outfit so we decided to cancel the order around 10-15 minutes later.We found nothing on the website so we called customer service and the man insisted that our oder was already on its way.We found this pathetic as we only ordered it less than 15 minutes ago.He refused to cancel the order and said that we would have to send the parcel back. Online it says that each package takes a certain amount of days to be dispatched, however he seemed convinced that this wasn't the case.Not only will we have to wait for it to arrive but we will then have to send it back, and wait for our money to be refunded. Please do not use this company, there costumer service is $#*! and they talk to you like a child.The only reason I gave it a star is because you have to choose a rating.

Date of experience: March 25, 2016

Thumbnail of user alanaf6
Canada
1 review
3 helpful votes
  • Send Message
February 6th, 2018

They force you into a monthly membership for 50$ US then charge your cc with a bunch of small payments of about 1 $ this is a HUGE red flag of a scam. Put a block payment on your CC even after you cancel your forced membership. This company is repulsive.

Date of experience: January 28, 2018

Thumbnail of user biancac148
Ohio
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I love most of the items I purchased, although I luckily have bought from Fabletics before, so hadan idea of what to expect with sizing, materials, etc. It was sort of a bummer that I couldn't return one of the pieces that didn't work out. It would have been more of a headache than just keeping the item.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bianca,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the return policy.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user briana1457
California
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I bought clothing on line came home from work overseas being gone for 12 weeks. I came home 20lbs lighter. And the clothes didn't fit anymore. I went into the local store and switched them out no problem even without the tags. Yes I took the tags off and threw them away before trying the on. They switched them out no problem for the right size.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brian,

We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user andread591
Texas
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

The clothes have gone down hill I am a runner/Camp gladiator workout person.

Fabletics was recommended to me by a friend.

I have had more than one bra lose the elastic.

I have had to return more than one pair of pants due to bad stiching /sizing
Your sizing is not consistent

You really should market to a bigger clientele than size 2-4]
There are other women in the world than size 2 models.

I have more than once tried to order a Large/xlarge just to be told sold out

I will be cancelling by subscription

Andrea Karr

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

Your feedback about the sizing and quality of our products is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will email you within 48 hours to assist you with your membership concerns.

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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