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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,729
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user carolinal71
Virginia
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

The first I ordered was online, delivery was fast and I received the correct order. Nevertheless, I went to a physical store and changed two of the three leggings because I didn't like the material (it was very stiff and warm). I changed it for a style and material that was more breathable and felt like an actual athletic legging (spandex type material). Overall good leggings I use them constantly

Date of experience: August 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carolina,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our leggings. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user debraj197
Oklahoma
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

Very satisfied with each purchase. Love the material and fit of each top and bottom. Was so excited to get my matching tennis shoes and comfortable socks. I get so many compliments on my matching outfits and mask zlso.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Debra,

Thanks for the great feedback! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!

Best,
Nelle

Thumbnail of user karinac119
Texas
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

I love the clothing, but when it comes to some items, I got some that weren't sewn right and some slippers that seemed way off with the sizing, other than that the leggings and sports bras are really good.

Date of experience: November 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Karina,

Thank you for the feedback about your experience with the products you ordered from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user felicag1
Texas
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I have been a customer for several years. I have bought several sets and pairs of leggings/sports bras. All have been great. The quality is always great and you really can't beat the prices. The selection is great! Although they are sometimes sold out of popular colors, I find they usually restock fairly quickly. I really like the colabs they do as well!

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Felica,

Thank you for writing a review! We are very sorry to hear that the colors you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.

Best,
Chad

Thumbnail of user bobc1028
Pennsylvania
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

I placed an order through a Twitter ad. I had no clue that I was signifor a monthly charge for the honor of buying more of your products. I would never have knowingly signed up for this kind of offer. I asked for a full refund of my continuing charges but was only given a partial refund. If I had not been warned by a friend that they had also fallen for this trap I may have not noticed this for a while. I'll never buy from Fabletics again and I am warning off folks that I know to avoid as well. This is a horrible business model and I see it as a ripoff.

Date of experience: August 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bob,

Thank you for sharing your experience with purchasing online under the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jackies33
Texas
1 review
4 helpful votes
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February 13th, 2015

This is a crappy service. I thought I was ordering clothes. Never had any idea I was signing onto a monthly deduction? WTF - and the piece I did get I had to return because, apparently they thought they were dressing a giraffe. The legs went on forever. Crappy crappy crappy service all around!

Date of experience: February 13, 2015

Thumbnail of user gabriellei17
North Carolina
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I decided to finally try the Fabletics deal two for $24. I placed an online order for two Medium sized yoga pants but one of the leggings came in a size a Large. I couldn't get in touch with anyone regarding a return or exchange so I just took the loss. Besides that, the material is really nice but the waist size of the large was way more comfortable than the waist of the medium pair. The large pair were too long and hangs past my feet while the medium was the perfect length.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Gabrielle,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your leggings. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user paigeg4
California
1 review
7 helpful votes
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September 17th, 2015

Can't even begin to tell you how ridiculous this site is. They show you all these outfits and then have nothing in your size even though in the beginnig you take a test and tell them what size you are so they are suppose to show you what they have THAT FITS YOU! Then by clicking purchase you automatically enroll in the VIP program and have to pay $50 a month for it. Their stuff isn't even that cute! Then if you wanna cancel it's a huge pain in the $#*!. Also they don't restock anything! EVER!

Date of experience: September 17, 2015

Thumbnail of user marcies34
Oklahoma
2 reviews
0 helpful votes
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November 27th, 2020

I placed an order for 3 items on November 11th and my order will not arrive until November 29th although expected ship time was 5-9 business days. I called to cancel my membership as I don't want to wait several weeks each time I place an order to receive my items. They will not allow me to cancel until my order arrives even though their policy is "cancel anytime". As far as quality, I cannot speak on this because I haven't received my items.

Date of experience: November 27, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marcie,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our shipping time frames. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user kristinr48
Texas
2 reviews
0 helpful votes
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November 14th, 2018

If you purchase anything from Fabletics they automatically sign you up for their VIP program and start charging your credit card $49.95 a month! I even changed my cc and they found out my new card number and continued to charge me. VERY UNETHICAL!

Date of experience: November 10, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kristin,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user joshuap536
New York
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I am a bigger guy not out of shape just bigger. I have purchase a few shorts all xxl and some fit and others do not. The size difference for the same size is extreme. I really do enjoy the quality of the shorts. I wish there were more size options like xxxl.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joshua,

It is with great regret that we received your feedback regarding the sizes and the availability of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user kennethh1935
Colorado
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The stores don't stock enough clothing for men and the website rarely has anything in stock that is my size

Date of experience: July 1, 2024

Thumbnail of user robertb10250
Texas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I never understood the monthly fee and its benefit. It was a nuisance to have to cancel it every month!

Date of experience: July 1, 2024

Thumbnail of user dannyf183
Ohio
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I like what I've ordered so far, but I'm very confused about the membership vs deals. I feel the instructions on what my membership actually covers is a bit vague (what happens if I am under my credit, what happens if I go over my credit etc), so I've just skipped each month so far.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danny,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user cintiaa6
North Carolina
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

In the past you were able to buy items for the cost of the item, now you have to use a $49,50 credit for an item that costs less than that amount, why would I want to use a credit worth $49.50 to buy a $30 pair of shorts? Then if you want something that cost above a certain amount, you cannot use your credits, like if the credits were not worth actual money. I used to think it was a good deal but now I think it is a TOTAL FRAUD. I can't wait until I find something I like, worth at least the money I paid, to spend my credits and cancel my membership. I warn anybody who asks me to stay away from Fabletics membership.

Date of experience: December 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cintia,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user melissaa526
Tennessee
1 review
1 helpful vote
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October 4th, 2020
Verified purchase

I was a VIP member, well I never got my order so they refunded me and after all the issues with trying to get my one order straight I told them to cancel my membership. They didnt and took the 50 dollar fee out so I had to dispute all this with my bank. Anyways the company rebutted my claim and are still trying to get that lil 50dollars from my checking account. This all took place in June and they a re e still trying g to fight me over 50 bucks

Date of experience: October 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Melissa,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user heatherh1442
Florida
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I have been a member for over a year and find it difficult to get any of the styles I want because they go out of stock so fast! I am also on the shorter side and the options for us short girls is pretty limited. The capri styles are alsways out of stock and the options are limited.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for sharing your experience regarding the availability of our products. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user michelleb3769
Colorado
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

90% of the time I was happy w my purchases. Still wear the first pair of leggings I bought. Great product. I canceled because I wasn't "allowed" to spend my member credits on sale items?! I should be able to spend my money how I want. Had to cancel my membership. Sorry but you lost a valued long time customer..

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Michelle,

Thank you for your purchase. For assistance with the Member Credit usage, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user elenac56
GB
1 review
1 helpful vote
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November 11th, 2018

Fabletics is a complete con, it subscribes you to their VIP service where they make you pay £44 on the 6th of every month, even if you dint use the service and all your £44 provides you with is a £10 gift voucher and a free consultation for outfit ideas, which are generic ideas given to everyone in your size range. I paid £44 without realising yesterday and I have nothing to gain, I cant even call them p to complain or cancel the VIP membership that I had no idea I was even subscribed to. NEVER use them, good leggings, but an appalling website and company, same goes for their father company; JustFab. Never felt so cheated and ripped off in my life.

Date of experience: November 7, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Elena,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user kathleenr1270
Massachusetts
1 review
2 helpful votes
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November 4th, 2022
Verified purchase

Your company has been double charging me for the last three months! I had to fight with PayPal to get my money back then had to block future payments When I went on my account now you have me down as VIP since August 2022 they is completely incorrect very disappointed with customer service way to much energy n my limited time to argue with your customer service the call center was so loud people all laughing in the back room terrible

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathleen,

It is with great regret that we received your feedback regarding the charge on your account. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user maryk1709
New York
1 review
0 helpful votes
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September 30th, 2020

I ordered 2 pairs of leggings and signed up for the VIP membership. After the first monthly charge, I kept trying to order some leggings, however, the style and size I wanted was consistently sold out, so I called and cancelled my membership as I couldn't see the value in keeping it if I couldn't order what I wanted. They allowed me to keep my credit for the monthly fee, great. Fast forward two months and the style and size is finally available, so I can use my credit. I continue to checkout (and pay) as a guest, but the only way to complete the order is to check the box and enroll in the VIP program again! So now, in order to spend my credit that I've already been charged for, I have to pay a higher price (which, I understand as I no longer want to be a member) but am forced to join again and go through the process of cancelling all over again. Terrible business practice.

Date of experience: August 27, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Mary,

Thank you for sharing your overall experience with Fabletics! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user winonaj4
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The clothing is so comfortable! I love the fabric, with fabletics, I don't have to worry about anything being see through, I also love that the leggings and some of the bras have pockets.
I've purchased from the yetty collection and recommend it.
I've also purchased items as gifts and everyone I gifted, really appreciated it and complimented the fabric.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Winona,

Awesome! Thank you for the great feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique styles! Have a great day!

Best,
Mary

Thumbnail of user roxannel102
New York
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

At times I have difficulty accessing the site such as signing in. It's a constant effort that I need to make to get in.
The monthly Fabletics fee that is charged for any item $49.95 or something like that is most beneficial for someone like me. I am a dance teacher so I wear athletic clothing on a daily basis. Sometimes, there aren't any items that I like to choose from so it's a waste when I am unable to use that credit. Sometimes the clothing is super cute and exactly what I need and other times it's very plain and boring and then I have no use for the credit. There is a way to skip a month I think but it is something that I have to pay attention to. Sometimes annoying!

Date of experience: February 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roxanne,

We are very sorry to hear that you have encountered a problem navigating the website. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user joannej17
Colorado
2 reviews
15 helpful votes
  • Send Message
May 10th, 2016

Called in April and clearly spoke to them explaining how I wanted to cancel the VIP membership, clothes are poorly made and don't fit exactly well. I was put on hold, she returned, all my business with them seemed wrapped up & done. Luckily I checked my VISA in May and BAM! Another charge. Just called them AGAIN and went through the same rigamarole! SO frustrating.

Date of experience: May 10, 2016

Thumbnail of user nicholass985
Utah
1 review
0 helpful votes
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February 15th, 2023

I recently joined Fabletics, and I am delighted with my purchase. The quality of the activewear is fantastic, and I love the stylish designs. I also appreciate the convenience of the monthly subscription, making it easy for me to always have new workout gear.

Date of experience: February 14, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Nicholas,

We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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