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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user violeth35
Canada
1 review
0 helpful votes
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December 21st, 2021

Twice now I have had orders marked "delivered" that I never received. I reached out to customer service and was essentially told it was my fault for not "tracking my package" closely enough. I work from home in a private residence; it would be impossible for me to pay less attention to who's at my front door. I was treated very dismissively by customer service before I was finally offered a reshipment - they wanted to ship it to a different address, but I assured them my address wasn't the problem. I was also offered store credit, but... ahem... why would I pay for more products that I never receive? I was also told that the reshipment was "a one time courtesy." So receiving the products I paid for is a courtesy? Nice.

Service
Value
Shipping
Returns
Quality

Date of experience: December 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Violet,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Thumbnail of user ericaf37
Colorado
1 review
6 helpful votes
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March 11th, 2018

I'm sure if you have the desire for a new expensive outfit every month, than this site would work great for you. However, I do not need a new outfit every month. I liked the skip option, where you can skip the month and not be charged, when it worked. It seems like it stopped working this year. I was charged after I skipped the month, and I reached out to fabletics and my credit card company. Fabletic's response was to close my account (with 3 MEMBER CREDITS worth ~$150). I called and they reinstated my account, with the condition that I made a purchase within the next 48-72 hours. What a scam. I'm making my last purchase to use up the rest of my member credits and closing my account because I am so done with their shady and scummy tactics.

Date of experience: March 9, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Erica,

We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

Thumbnail of user nicolel1486
Pennsylvania
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Great products with CONSISTENT SIZING for women's workout clothes and fashion! The prices are unbeatable, and the delivery process is fast and streamlined. I can trust that if I put an order in, everything will fit, be great quality, and arrive fast. I love Fabletics and will enthusiastically continue to shop with them and their partnered brands. I am a curvy woman, wearing size XL on the bottom and L on the top. Sometimes brands are inconsistent with sizing, or have limited availability of these sizes, but I can always rely on Fabletics to have clothing that will fit me and be awesome.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Nicole,

Thank you so much for your wonderful comments! We are delighted that we were able to meet your expectations when it comes to the quality and how the items fit. We appreciate you taking the time to share your experience and we hope you continue to have a wonderful time with us in the future! Have a great day!

Best,
Kim

Thumbnail of user desarel
Washington
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I've been buying fabletics for years and I love the products. However, recently there has been nothing in my size, specifically in leggings, the M's are always sold out in the trendy neutral patterns (leopard print, etc). I was also very unimpressed when I went to go buy a bunch of items for the Black Friday sale on the WEDNESDAY before Black Friday and all of the items I wanted were sold out in my size. Size M. And I noticed that most of the sizes were sold out. I would have bought $200 worth of items after the discount but I couldn't because my size was out of stock. Please get more in stock because I love your products. Love the neutral patters, the trendy browns, tans, pinks, teddy jackets.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.

Best,
Zeth

Thumbnail of user hannahh191
Florida
1 review
1 helpful vote
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September 5th, 2020

Fabletics is horrible. Canceled my VIP account because the materials were not worth the prices. Had a credit on my account so used that and then canceled VIP account. Of course I never received the package and then they would only offer me a refund of a credit back to my account. Without the VIP membership, the credit barely covers any of the products. Worst company ever, save your money and DO NOT get involved with this company.

Date of experience: August 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Hannah,

Thanks for sharing your feedback regarding how the VIP Membership works. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cynthiab1876
Nevada
2 reviews
0 helpful votes
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May 20th, 2022
Verified purchase

I really am considering canceling again. I shop on the sales and cannot spend my credits then. I refuse to buy something that is less money than my credits. I work hard for my money and refuse to give it away!

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cynthia,

Thank you for writing a review! Your feedback about our credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user maryt2418
Texas
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Often I thought I had canceled the month and there was another step, which was hidden. I
Find it to be fairly deceptive and intentional on fabletics end. I will be spending my credits and will cancel my membership.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user kelig
California
1 review
13 helpful votes
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November 8th, 2015

I think it's hilarious that people are complaining about the VIP membership charging them once a month when it CLEARLY states what you are getting into when you purchase. Don't be so cheap to ignore what is CLEARLY written. I have LOVED all my pants and can't believe the quality for a such a low price. The tops are mediocre and I"m not sure why they don't wash as well as the pants. The style on me also didn't fit right. I had to cancel unfortunately because I am traveling the globe and really need to save every month not skip. Cancellation was TOO EASY! Again, I'm not understanding what everyone is talking about concerning canceling. I received an email stating that my membership had been cancelled as well.

Date of experience: November 8, 2015

Thumbnail of user chloew10
GB
1 review
17 helpful votes
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March 21st, 2016

So being a teenager I went through a phase of joining the gym and wanted cute looking outfits... so I went to Fabletic's. Thought it was a good idea until such times as they starting taking £44 out of my account each month. This time i called and asked them to cancel my account. Though it was fine to which they refunded me 3 months worth of £44 (equaling £132) which was good of them. 6 months after 'cancelling' my account another lot of £44 has been taken from my account, to which i called and was told that i didn't actually cancel my account only freezed it. When asked if i could have a money back, they just said 'we can only refund once' - bull$#*!. They have taken money from me and didn't even give it back. It is a rip off. Never ever recommend it to anyone. Bloody daylight robbery.

STRONG WORD: Do not use then as they will rip you off!

Date of experience: March 21, 2016

Thumbnail of user kadrynp
Utah
1 review
1 helpful vote
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September 24th, 2023

The service is horrible. The quality is horrible. Everything about fabletics is horrible. I made an account when i placed my order, and about 2 months ago i contacted customer service to cancel my account. They gaslighted me into thinking i didn't have an account, and a couple days after that i got charged $60. I then reached out again about a refund and cancelling my account and was told the same thing. And then i got charged another $60! After having to threaten the rep i finally cancelled my account and i am out $120. When i reached out about getting refunds for the accounts i was told i do not have, the representative ended the chat in the middle of the conversation which was not only rude but disrespectful. DO NOT SHOP HERE! THEY ARE A SCAM!

Products used:
none

Service
Value
Shipping
Returns
Quality

Date of experience: September 24, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kadryn,

Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user lindseyr23
North Carolina
1 review
5 helpful votes
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April 6th, 2015

I hit "skip this month" and was still charged for this month. When talking to "Mia" she pretty much said too bad. I told her to cancel my membership once I got my outfit that I was wrongfully charged, but she insisted she couldn't help and that I had to go back and cancel once I used my credit... OH and my credit isn't even showing up!

Date of experience: April 6, 2015

Thumbnail of user claudiap5
Florida
1 review
9 helpful votes
  • Send Message
May 11th, 2015

Fabletics kept billing me EVEN THOUGH I cancelled my credit card. The charged me TWICE a month over a period of 5 months until I found out. Again, even if you cancel your credit card because of their previous unauthorized charges, the will still charge you to that bank account you used the first time. Luckily for me, I had used American Express and they took care of everything. I go online and there is no credit with them for those $49.95 they had been charging; so where does that money go? It says a lot about a company who knows about how unsatisfied their clients are and does NOTHING about it. So BE AWARE.

Date of experience: May 11, 2015

Thumbnail of user carriep312
Indiana
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I have ordered a lot, but of the items I've ordered, very few of them fit right. The fabrics on the leggings are general too thick for a good workout, plus, the sizing is not consistent. The tops are very thin, on the other hand, and run either too large or too small because of the inconsistent sizing. I stuck with the monthly membership for a few years but finally canceled because I was disappointed in almost everything I received and then started returning them since we have a store here. I have a credit or two left, that I'll use because I don't want to lose my money. But there are so many better options for workout wear, including Vuori, Alo, and others.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carrie,

Thank you for sharing your experience with our products and canceling your VIP account. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user amandao995
Virginia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I've found sizing to be somewhat inconsistent (ie. A small bra can be HUGE on me in one style and too tight in another), and the mobile app is VERY slow.

Date of experience: June 3, 2024

Thumbnail of user lisac3142
Colorado
2 reviews
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I didn't realize I was being signed up for a recurring fee that I will have to phone the company to cancel. If it was easy to cancel on the website I wouldn't be frustrated by it but I don't like it when companies make it hard for you not to be subscribed to them.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user erinw436
Washington
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I love love LOVE all the power hold leggings and shorts. Only thing I can find that doesn't roll down and doesn't ride up. I completely swapped all my shorts and leggings to fabletics and couldn't be more happy. I get complimented all the time at the gym for the styles and colors as well!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Erin,

Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased and how it fits. We are happy that we're able to provide the products that our members seek. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!

Best,
Kim

Thumbnail of user christineh1839
Idaho
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I buy both womens and mens items for my family. I love the durability and the stylishness. The shape wear is a great addition to the products. I find the men's shorts confusing to select because of the similarity in the names and because the inseam lengths are not consistent. I find I have to check and recheck the order and sometimes I still don get it right. Otherwise, I'm very satisfied.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

Thank you for your purchase! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user cherak3
Idaho
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

I missed an Expiring credit by one day (3/31 instead of 3/30)…. I feel ripped off. I end up with too many credits in the first place because I forget to cancel in months I don't need anything, but I've stayed a member for 3 years because I think I'll eventually order—maybe as Christmas gifts! -no big reason to cancel—-but when the credit EXPIRES with only one email notice……I feel angry and dupped and do plan to end my membership.

Date of experience: April 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Chera,

Thank you for taking the time to let us know about your thoughts on the member credit expiration. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user patrickd829
Nebraska
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I loved all the shorts I got. Nice stretchy material, soft, great fit and length.

I did see serval complaints about the waist band on the fundamental shorts. I typically wear size 34w and ordered a size L. I think they fit perfect. I can run workout - with little if any adjusting.

Products used:
The one short and the fundamental short

Service
Value
Shipping
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patrick,

Thank you for your great feedback on our products! We are happy to be a part of your motivation to stay fit and healthy. Have a greatb day!

Best,
Mary

Thumbnail of user clairel80
New Mexico
1 review
3 helpful votes
  • Send Message
September 3rd, 2019

I bought some leggings from them FIVE MONTHS AGO and they have lost their shape/elasticity. I don't put my leggings in the dryer and wash them on cold but these leggings are 10/10 trashed. I wanted to give their new leggings a try but every time I try to go to buy a pair, my cart is either empty or invalid. Something is wrong with the website and I will probably stick to Amazon where my leggings last longer than five months and I'm not getting a headache from trying to throw my money at them. Yogalicious, guys!

Date of experience: September 3, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Claire,

Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback with us, it will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours

Best,
Ivy

Thumbnail of user malyndaj
Wisconsin
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

The quality and fit of the leggings are great! I feel like I'm comfortable as well as shape controlled.

Date of experience: July 1, 2024

Thumbnail of user freddya60
Virginia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

2 of the 4 items were acceptable but the required monthly membership to acquire the best pricing is ridiculous

Date of experience: July 1, 2024

Thumbnail of user michaelpm1
Florida
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Great design especially the slim fit pants. Best of all is lightweight fabric ideal for Florida heat & humidity.

Date of experience: July 4, 2024

Thumbnail of user tarac103
Michigan
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

Even though you have the option to opt out of the automatic charge, I didn't like how I was lured in to buy 2 leggings for $24, oh but only if you sign up for the automatic charge every month. Also, when I was shopping for my 2 pair of leggings, the clock timing me made me think I only had one minute to browse and make a decision, so I didn't really get what I wanted. I realize I should've notice it was an hour, and not one minute, but I didn't. Still, if I could do it over I would've gotten the leggings I wanted.

Date of experience: September 16, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Tara,

Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via private message.

Best,
Ivy

Thumbnail of user jessicap1494
Washington
1 review
0 helpful votes
  • Send Message
February 17th, 2022
Verified purchase

When I walked in the store not one employee offered to help me I needed to exchange sizes and couldn't find the item or size I needed. In the end I had to go up and ask them to help me myself and she seemed annoyed.

Date of experience: February 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

We’re sorry to hear about your negative experience with our Fabletics retail store. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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