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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user annar4832
Tennessee
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Items are all top quality along with amazing customer service. Didn't give a perfect score only because items seem to be out of stock quite often and that's just frustrating.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anna,

Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user jeffw1549
Florida
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Stock is way too low. I still cannot order online because they say my password is incorrect and I've reset it three times with the help of a representative.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeff,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user simonac24
Florida
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

Keeps charging me monthly $50 and I have to call every time to cancel the payment, now 4 months in a roll, basically making payments with out my authorization on my credit card

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Simona,

We sincerely appreciate the feedback you shared regarding how the VIP Membership works. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user maryt1637
Connecticut
2 reviews
0 helpful votes
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January 10th, 2022
Verified purchase

I have never had a bad experience with Fabletics. I've ordered from them multiple times, and their products are always cute, high quality, and fit true to size. They also have great customer service!

Date of experience: January 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thank you for your review. We are happy to hear that you are happy with our service and you like the products that you purchased. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark

Thumbnail of user aliciam217
Minnesota
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

As a plus sized woman, I have never been able to find leggings that give me support and coverage along with style before Fabletics. The pockets such a nice touch!

Date of experience: September 16, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alicia,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

XO,
Ivy

Thumbnail of user terryf456
India
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

Customer service kept me appraised as to how my order was progressing
Received product in timely manner and received great compliments when wearing them

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Terry,

We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user rebeccar1276
Florida
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I have been a member with fabletics well over three years, I simply love their workout clothes I'm hoping maybe one day they will pick me up to be an ambassador

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rebecca,

Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!

Best,
Jane

Thumbnail of user jenniferg2130
Oklahoma
0 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

My orders often get lost in transit, then arrive weeks after their projected arrival date. Either set better expectations, or choose a better shipping provider.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for your honest feedback! We are sorry if there's confusion with the order tracking details. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user jennifera2543
Indiana
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Fabletics is all about quality and customer service! I absolutely love thes all year round off the shoulder sweatshirts!

Date of experience: June 3, 2024

Thumbnail of user andresa144
Oklahoma
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Good quality for the most part. I had a bright pink shirt that stained my towels and other clothing because it kept losing its color despite being washed when it got sweaty and wet.

Date of experience: August 10, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Andres,

Thank you for sharing your experience with the shirt that you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jenniferr2197
Florida
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

Stores do not have outfits that you can get for the monthly 49 fee. Seems like there is really no benefit for being a member anymore. Sorry but I believe it has gone downhill.

Date of experience: December 28, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jennifer,

Thanks for your effort in writing a review of your VIP subscription! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user lekeyaw1
New Jersey
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

High Quality Clothing. Clothes last a long-time. Colors do not fade. An let me tell you about that Power Hold. It is Amazing with Holding that stomach in.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Deborah,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Cathy

Thumbnail of user austind300
Ohio
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I've never been disappointed by a Fabletics purchase. I've recruited dozens of fam and friends to experience the greatness as well. It's all I wear for work, gym, and my weekend gear.

Date of experience: February 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Austin,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

Thumbnail of user aimeev44
Florida
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

Everything operates fine until you need help. Then prepare to be on hold for obscenely long amounts of times and have to do the process multiple times.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Aimee,

Thank you for taking the time to leave a review about the services you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user evep25
Pennsylvania
1 review
0 helpful votes
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March 4th, 2020
Verified purchase

Dealing with the Fabletics website has been great. Customer Service is always helpful and I totally like the deals! Looking forward to a future of more fun patterns and put together outfits!

Date of experience: March 4, 2020

Thumbnail of user jete3
Florida
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

My partner and I absolutely love our Fabletics outfits we go all around town with a hot cold any type of weather because these holding feel good in any kind of climate

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jet,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user ranjanir2
Missouri
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

The compressed leggings were tight on my legs and felt sore, however, these ones I could have full range of motion for all types of activities such as cardio, strength and flexibility

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ranjani,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you purchased. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user kenp601
Texas
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Placed an order for several items after joining VIP club, but quickly cancelled when I discovered EVERYTHING I ordered was made in communist China. Why would any one have anything made in china except fortune cookies?!? China is the world's largest polluter, they steal technology from the rest of the world, has an evil human rights record, still supports wholesale slavery, poisons the world with fentanyl in partnership the the Mexican Cartels, has invaded our universities with spies who infiltrate communism and anti-American propaganda, and operatives bent on executing Marxism throughout the world, and the list goes on. And that's just the tip of the iceberg for the acts of the Multinational Crime Syndicate known as China. The remaining 99% of Chinese are good, hard-working people.

Products used:
shorts and pants

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ken,

We regretfully note that we received your feedback regarding our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user amyh2738
Tennessee
3 reviews
0 helpful votes
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November 30th, 2021
Verified purchase

I was unable to find any way to cancel my membership online as the contract agreement states you can do. When I called customer service, it said all agents were busy and to call back at a later time.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sam,

Thank you for writing a review! We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user wafaa16
Michigan
1 review
0 helpful votes
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July 4th, 2021
Verified purchase

I have never had a worse experience with any retailer. Their promotions and membership structure are deceiving and very misleading. The customer service is absolutely terrible. I've had orders cancelled for no reason, falsely advertised promotions, refusal of refunds, discounts not applied, store credit being denied... everything that can go wrong does go wrong with Fabletics. I always read terms and fine print, they really are falsely advertising discounts and just not honoring the advertised prices. The clothing is overpriced and the quality doesn't reflect the high price tag. Shopping the site is a huge hassle and has tons of technical issues. I've given them many chances and every single time it sucks. No wonder there are so many bad reviews all over the internet. I just can't get over how ridiculously incompetent and rude the customer service agents are. The last one I spoke to was so condescending and uninformed. I have spent hours trying to resolve an issue and I'm giving up on this brand completely.

Service
Value
Shipping
Returns
Quality

Date of experience: July 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Wafa,

Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user maddieh27
Ohio
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

I'm very happy with my purchase! If your looking for leggings I recommend trying them out yuh won't regret! I love how smooth they are and they make me feel confident :))

Date of experience: December 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maddie,

Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user brianm3742
Wisconsin
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Ordering was east of course. Shipment came quickly. Shorts are amazing! I have finally found an athletic shirt that is comfortable to wear regardless of the activity and looks good to boot.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Brian,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user bobm1208
New Mexico
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

To their credit, they resolved in a timely manner via text; i still feel the exercise was unnecessary, they should steer clear of deceptive after sale $49.95 charges. That was awful.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bob,

Thank you for sharing your experience regarding our promotion and the monthly credit charge. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user raquelg9
New York
1 review
3 helpful votes
  • Send Message
January 25th, 2017

Misleading advertisement made me buy 2 legging for x price, but would have to pay 50 dollars a month to keep receiving their products. However, didn't have much trouble cancelling it.

Date of experience: January 25, 2017

Thumbnail of user rebekahb21
Indiana
1 review
0 helpful votes
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March 26th, 2018
Verified purchase

Initially, I was very pleased with my experience. However, after some time, Ive had issues with refunds, not receiving full orders, and being charged when I chose to skip the month.

Date of experience: March 24, 2018

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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