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Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I ordered a pair of leggings from here not knowing I'd be charged a monthly payment of $49 a month because they DONT make it clear that you're signing up for VIP membership and I called to get my money back because I'm going away soon and all she said was the use the points.
Date of experience: April 11, 2019
Love the apparel, variety of choices, with a smooth, efficient online shopping experience.
The exchange/return policies and procedures were much appreciated.
Date of experience: September 1, 2022
Hello Brenda,
We're glad you enjoy our unique styles and selections! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
They have charged me for two months in a row now after cancelling my membership! I have called VISA and explained to them this is a FRAUD! DO NOT ORDER FROM THIS TERRIBLE COMPANY. Can't even get them on the phone! Worst experience. And cheap quality clothes.
Date of experience: January 10, 2020
Hello Roxanne,
Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Clark
My order was too small but the return process is almost impossible so i had to just give it away to someone else. Very annoying. I will never order from here again because of that, unfortunately.
Date of experience: January 1, 2023
Hello Bryony,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have tried to contact their phone line MULTIPLE times over the past 2 days and have had ZERO luck! I have emailed that(which by the way does not work) and have used their live chat to ask for help but they have ALL been giving me barely any help by giving me a phone number that does not work. I have contacted them through facebook and instagram and have yet to see a response. I am extremely infuriated and just want to speak with their customer service number for my issue.
Date of experience: August 4, 2020
Hello Bianca,
Thank you for writing a review! We are sorry for the negative experience you have encountered. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours to assist you further.
Best,
Nelle
Absolute CROOKS! RUN, DON'T WALK FROM THIS COMPANY! I have been trying to cancel my account since November and this is March 2018. I cancelled for the 3rd time in early January and just realized that they didn't charge me in January but snuck their charges back in February and March. I have spent no less than 10 hours on the phone with their agents cancelling. Each time they charge me again, I get the same story, that they waived it that month. We'll have to see what happens next month. I'm sure they will charge me again. Add to that the merchandise is very poor quality.
Date of experience: March 12, 2018
The idea of this store is great and I loved being able to pick out expensive work out sets for cheaper. The only issue I had was when I was trying to cancel my subscription. I looked up how to do it and did not realize I could do it on my own because everything I read said I had to call in to cancel. When I told the customer service person I needed to cancel it he told me no. He then went on to list out all the reasons I shouldn't cancel and then did not give me a chance to respond before going "Is there anything else?" No there's nothing else I just need to cancel. When I requested to cancel again... he AGAIN told me no. I loved the clothes I just could not deal with the obscure ways of cancelling and all of the hoops I jumped through to FINALLY cancel. I figured out how to do it on my own from the website but it took some searching. It kept just giving me the benefits and bribing me to stay with a $10 discount and I really did not appreciate the desperateness.
Date of experience: June 6, 2022
Hi Kaylee,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
Fabletics is great to buy your workout clothes and more.
Loved to be their customer and anytime I think about purchase new workout clothes i immediately go to Fabletics website.
Date of experience: May 4, 2024
I had a very hard time canceling my subscription. I then managed to get it canceled, yet was still charged for the next months subscription. I went to the live chat on mobile and it was not wanting to work on any mobile device. So I then called, and was told I could not cancel till the next month in between the days 1-5. The guy on the phone continued to try and get me to not leave the membership and asked many unnecessary questions. And was no help what so ever. So I then open up my laptop and go on live chat and was able to cancel the subscription after the guy on the phone told me I couldn't. Everything else was fine, great quality clothes, just not service.
Date of experience: July 2, 2021
Hello Brayden,
We are sorry to hear if you have a hard time canceling your account with us. We will contact you within 48 hours for further assistance.
Best,
Nelle
The last two times I ordered I never received my order! Called fabletics and they reordered and I still never received! So I canceled my membership which saddens me because I love the product! I'm a spin instructor and RDA so I wear the scrubs also.
Date of experience: May 4, 2023
Hello Charlotte,
It is with great regret that we received your feedback regarding your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Sent messages as described to do so first messages took several days to get response, second message never answered from over a month ago. Too little availability of product
Date of experience: September 1, 2020
The quality of the clothes is average. Emailed coupons don't work online or in-store and whe you call customer service they have no clue what you are talking about.
Date of experience: December 1, 2019
Hello Alma,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Mostly happy with my order and in some things, the fit is great and some a little on the large side which I expect ordering online.
The Donna Velour Hoodie was on the short side lengthwise whereas the Phoenix Half Zip Mid-Layer fits perfectly and replaces my Nara Half Zip Hoodie purchased back in June 2020. The best part of both these tops is the long waisted design aspect which works well for taller people. If there was multiple colours in that type of top I'd love to have a few more!
Date of experience: May 26, 2022
Hello Mel,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
They will ignore you at every turn, there is no way to speak with someone over email! ONLY live chat and over the phone! And even then they will straight up ignore you! Not to mention they make most of their money by scamming people out of the monthly membership fee. If you forget to skip they will charge you $65, oh did you wanna cancel now? Too bad you HAVE to speak with an agent on the phone to cancel where they will gaslight you and try to make you stay. This site is disgusting and the quality is not even that great, do yourself a favour and DO NOT SUPPORT THIS COMPANY. (I have uploaded photos of them ignoring me on multiple of their "convenient chat channels")
Date of experience: January 24, 2022
Hello Talyn,
We are sorry that your experience at Fabletics didn’t quite match your expectations. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I now have purchased 7 pair of shorts, one tank top and a training long sleeve shirt which are all great purchases. The quality, durability and style are superb.
Date of experience: July 1, 2022
Hello Ryan,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
To all here who have contributed your experiences with this company, the following Buzzfeed article highlights the scammy business history of the Co-CEOs Don Ressler and Adam Goldenberg http://www.buzzfeed.com/sapna/justfab-the-billion-dollar-startup-with-a-dark-past#.nkaxadwd2E.
Date of experience: April 20, 2016
Customer service is extremely disappointing. They refuse to help me cancel - instead suggesting that I just continue to log in and skip every single month. It's absurd and unacceptable.
Date of experience: March 1, 2023
Hello Jesse,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Honestly I just thought they are great. Only drawback was not enough inventory at times for certain colors. Overall though I love my shorts, it's all I own now.
Date of experience: August 1, 2022
Hi Dustin,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
I've wanted clothes multiple times and ended up not buying anything mainly because I get so frustrated with the app crashing, slow load times, and hard to use interface
Date of experience: December 1, 2022
Hello Becca,
Thank you for writing a review! Your feedback about our mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have made several purchases and have not returned a single item. I feel extremely comfortable wearing the clothes, which is very difficult for me because of my stature.
Date of experience: July 2, 2019
Hello Maria,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I pre-ordered and item and they emailed me and said THEY had cancelled the order and gave no explanation. So I was able to pre order the item again, and again THEY cancelled with no explanation, So I forgot about it, until they sent both of the items THEY cancelled. I'm not sure how they could charge me for an item they cancelled without first notifying me. Now I have to go through the trouble of returning the item. I'm thinking of canceling this membership. They email WAY to much and they don't have as many outfits as they had when I first joined. The outfits make it worthwhile to buy but when each piece is separate, not so much.
Date of experience: December 2, 2021
Hello Dawn,
Thank you for sharing your feedback regarding your experience with your pre-order. We will contact you within 48 hours for further assistance.
Best,
Nelle
Seriously! Who needs new workout clothes EVERY month? I consider myself an astute internet shopper, but I do NOT recall signing up for this "membership" whereby I AUTOMATICALLY spend $50 on these clothes every month. Sure, you can "skip" a month... but who has time to remember to do that, what with paying your regular bills, going to the gym, buying groceries, etc. They also make it DIFFICULT for you to cancel, since you HAVE to call (you can't just cancel on their website) and they really give you a hard sell to not cancel. Kate Hudson should be ashamed of herself!
Tip for consumers:
Be careful - you'll be signed up to spend $50/month on workout clothes....and difficult to cancel!
Date of experience: March 11, 2015
Fraudulent and dishonest business practices! Will charge your account monthly without your express permission... Total scam from beginning to end... Their customer service employees seem to be scam artists as well... I told her that her company was going to get into trouble because of their policies... She was totally rude, defensive, and resistant... Don't give them your money... Because if you do, they will continue to take it on a monthly basis without you express consent. I UNDERSTAND THAT THERE COULD BE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY. If anyone knows about this -- please so advise. Thank you
Date of experience: June 11, 2015
I've read a lot of negative reviews about Fabletics and it's time I say something.
I've been a VIP member for almost a year now, and I have received amazing, high quality clothes from them that I basically live in.
When you sign up, the website specifically tells you what the VIP membership entails. I think a lot of people are excited about the "First outfit for $25" deal but neglect to read the details. This company is not shady - a lot of customers have just been too lazy to read the terms. Fabletics also allows you to skip each month and even sends a reminder email to skip for the first 2 months. How people think this company is a scam is beyond me.
Their return policy is also absolutely amazing. I've returned 4 items so far due to sizing issues, and they've always sent me shipping labels which allowed for free shipping. They processed the returns very quickly each time, and the phone representatives were always pleasant. Sure, they read off scripts, but they were always friendly and helpful.
I don't think you can find the same quality, selection, and great prices anywhere else. Fabletics has really been a great resource for athletic wear and it's very sad to see such negative reviews. Please give this company a chance and make sure to skip a month if you don't want to order! Just be smart about signing up for this service and you'll have a good time.
Date of experience: May 29, 2015
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Hanna,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy