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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.5%
Positive
1,611
Neutral
265
Negative
1,135
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Great quality”

Jose L.
11/20/24

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: 11/10/24
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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: 10/1/24
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Reviews (11,490)

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Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user timb2013
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Did not match up to other athletic brands in the same price bracket. Compared to Brooks, rabbit, vuori, craft. The fabric feels cheap. Cut is unforgiving and unflattering.

Service
Value
Shipping
Quality

Date of experience: October 1, 2024

Thumbnail of user eileenw321
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Having $ removed from your account automatically is nonsense. The website is not clear on this matter. As soon as i am able im out! Like the product, hate the process.

Date of experience: October 4, 2024

Thumbnail of user michaelh8946
Kentucky
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I like the clothing, but I think it's overpriced, primarily because of the "deals" you get by being a VIP member. It's way too complicated and too cumbersome. Makes me avoid shopping there again.

Date of experience: October 1, 2024

Thumbnail of user vikkil39
Louisiana
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Been purchasing from Fabletics since my fitness journey years ago. Their PowerHold leggings are the most compressive leggings around and with pockets! Recent purchase went smoothly, as usual.

Date of experience: October 1, 2024

Thumbnail of user rachelj742
Florida
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Not sure how my order got shipped to a completely wrong address, but the company could not do anything to fix it and I was told I would need to contact the shipping company (which doesn't have a contact option) to attempt to get the address fixed. Couldn't even get a refund and they refused to ship me a set to the correct address.

Date of experience: June 24, 2024

Thumbnail of user justinh1419
Illinois
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The concept is just plain dumb. Ditch the subscription concept. It's dated, annoying, and actually deters customers like myself. What you want is almost always out of stock and the colors and styles get stale after awhile with no refresh unless it's for a "limited time". Clothes themselves are just ok. Are they as good as Lulu? Not even close. Much lower quality but still decent clothes for the price. Their manufacturing (likely in China) is very inconsistent and if I get two pants of the same style and size but just different colors, one will be 1-2" shorter than the other and more loose in the thigh area. They are really all over the place when it comes to consistency, same with shirts. I ended up canceling my membership because it just became an annoyance more than anything. They lacked new colors or styles of what I wanted and I had to go through the hassle of skipping each month. I'd rather pay a little more with more consistent quality and sizing and buy without the silly membership.

Products used:
I bought several pairs of pants and polo shirts.

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2024

Thumbnail of user beatas39
Illinois
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Love the products but the website and shipping is so bad.
Shipping takes absolutely forever. Shipping label is made right away but it takes days for the package to leave the warehouse. This is probably the only company now that offers slowest shipping.
Also, when I get an email with the tracking number and click the tracking number, it doesn't track the package.

Date of experience: September 18, 2024

Thumbnail of user amyn1219
California
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Site works for the most part. It just takes an inordinate amount of time to load, and many items online are out of stock or sold out which is disappointing and time consuming trying to find alternatives.

Date of experience: June 15, 2024

Thumbnail of user jenniferm6357
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Products are good but the website is cluttered, inefficient and slow to load, making it harder to make selections. I sometimes lose patience and end up not ordering. Shipping is also very slow.

Date of experience: October 1, 2024

Thumbnail of user lindal4338
Arizona
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I have been a member of Fabletics for years and tell everyone about how great the quality is and how much I love the styles and selection of fitness and athleisure. I buy lululemon, Vuori and Athletica too, but love my Fabletics as much as all the others, and at a very affordable price!

Date of experience: October 1, 2024

Thumbnail of user maryw4536
Missouri
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I have had a change in income and had to cancel my VIP for a time. I had one credit so I ordered, they sent it to the wrong address so it was returned when I called and they only had 2 of the 3 items of the outfit in stock so they said they would give me a credit for the leggings. It turned out they gave me $30.00 credit and all the leggings are $70.00 so I can't purchase anything without renewing my VIP. I feel this is a very shifty sales tactic. Won't be renewing even if I can afford it down the line.

Date of experience: September 15, 2024

Thumbnail of user joel2807
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Somehow I was enrolled in a monthly payment plan. It wasn't easy to unsubscribe and get my money back. Read the smallprint

Date of experience: November 4, 2024

Thumbnail of user chrisp2782
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I live in a hot climate, in which it rarely gets cold enough to wear cold weather gear. I wish that Fabletics carried shorts and other warm weather clothing for a greater part of the year.

Date of experience: October 1, 2024

Thumbnail of user cathleenp47
Pennsylvania
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I was happy about the discounted clothing and I love the way they fit. I have had a horrible experience trying to cancel my membership as I now have enough athletic wear

Date of experience: October 3, 2024

Thumbnail of user db386
New York
3 reviews
5 helpful votes
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June 20th, 2024
Verified purchase

Leggings fell apart after one wash - all the threading came out. I contacted them for a refund or exchange and just got a snarly response and told they cannot view the images as you can only reach them through Facebook messenger and they offered me a $10 store credit against a new pair of leggings.

Tip for consumers:
Do not buy from here - their customer service is appalling, their product is poor quality. I am a professional fitness instructor teaching around 30 classes per week and I have had better quality leggings that I purchased for $10 at TJ Maxx that lasted months and months longer than this poor quality Fabletics product.

Products used:
Powerhold leggings which fell apart after one wash

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2024

Thumbnail of user poshd1
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I now own 2 pairs of scrubs and I wish I had more despite only being allowed to wear Navy in our unit. I just love how snug and fit it is for a 12-hour shift. Great and a must-have for nurses.

Date of experience: October 1, 2024

Thumbnail of user barbarar3028
Connecticut
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

No matter what, when, or how much I order, it NEVER arrives when it's supposed to...or it gets lost and cannot be reordered! This order was no different!🤦🏽‍

Date of experience: October 4, 2024

Thumbnail of user andreab3007
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I have a gift card and I'm not able to use it online. Says not accepting pre paid cards.

Date of experience: November 4, 2024

Thumbnail of user ginah829
Texas
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Have been a member for 2 years and have never had any issues receiving orders or returning things.

Date of experience: November 6, 2024

Thumbnail of user tracief57
Oklahoma
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I love Fabletics! The items are consistently sized and fit well, with no surprises. Great quality material that lasts. Always comfy fabrics, from the pajamas to the leggings to the scrubs...

Date of experience: October 7, 2024

Thumbnail of user maryg4173
New York
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I purchased a scrub set and a personalized lab coat as gift for my daughter.

I double checked spelling on personalization and it arrived with last letter missing. I called many times to try to mail back to correct. Each time was told final sale. All that was needed was additional letter. I was paying shipping. Ridiculous.

Item worthless with wrong name.

Date of experience: September 9, 2024

Thumbnail of user douglasw1128
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I brought back some items to return and there was only 1 manager there. She totally ignored me and did what she wanted and not me. She gave no excuse and the next thing the Mall police came in and asked me to leave. Of coarse I was shocked. The next thing I see is a higher up security guard dressed in a white t shirt. He said get out or I would call the police. I told him i had done nothing wrong. Im really upset with this and Im trying to know who to take to court. I went to the store to get the free outfit ( Green Card). In addition she took my box and processed my clothes as returns. An example is a pair of navy shorts size 42 which is my size. I wanted a different color. Instead she kept them and gave me 6.35 cents. I was assaulted by the security manager on the way out. I went back the next day and the same thing happened to me. This is pitiful for your VIP that has spent thousands of dollars with you. And to be treated like I was with no reason and took my product I brought and gave me pennies for the items. This all happened on 9/21 because I still have the green car for an free item. I find it interesting that she didnt put the date I was there, just the date I purchased. Very un happy VIP member.

Date of experience: October 1, 2024

Thumbnail of user mayat86
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I love the order I got from Fabletics. They consistently have the perfect material for sweating in the gym and I will continue to order from them in the future.

Date of experience: October 4, 2024

Thumbnail of user reneer708
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Customer service is horrible waiting hours for someone to help you only to be disconnected. Still waiting for scrubs to come back in stock so I can use my credit and be done.

Date of experience: October 1, 2024

Thumbnail of user glendab370
New Jersey
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Items always arrive in a timely fashion. It's also great that I can stop and start our savings whenever necessary.
Overall, great shopping experience. Itsvall good that there are neighbourhood stores nearby.

Date of experience: June 12, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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