- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I'm a poor student so they weren't able to take the £44 out of my account for over a year. Got transferred my loan so i was able to pay my rent at university and they took £88 within a couple of hours, which meant I wasn't able to pay my rent. It's a shocking and disgusting business which is essentially stealing from their customers and are incredibly unhelpful in resolving it. DO NOT JOIN
Date of experience: May 10, 2016
The quality of the fabrics has gone way downhill and they never have much in stock. I can't get just a regular pair of black leggings in my size. Fabletics brags about having such a wide range of sizes, but they never have them in stock. After my last purchase with Fabletics, I am done. I am canceling my membership. The fabric is just junk now.
Tip for consumers:
The site is intentionally difficult to navigate making it near impossible for you to skip a month or cancel your membership.
Products used:
None
Date of experience: May 27, 2022
My last order and others before, I used my credits from months i did not purchase and after I purchase my item never shows up but you take my credit away. My purchase on August 14th still has not gotten here.
Date of experience: October 1, 2020
Hello Courteney,
Thank you for writing a review regarding your purchase! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I have been a member with Fabletics since around 2018 I believe. I absolutely love the products and would recommend to my friends and co-workers. Nevertheless I have an issue with my package and had called to resolve the issue. Absolutely bad experience from the way the representative was dealing with me to the attitude that I wasn't expecting to receive.
Date of experience: August 1, 2021
Hi Katekunya,
We appreciate your feedback on your experience when you contacted us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I like the jacket I picked out for myself but I made a mistake on the pajama top I got for my mother. I thought I was getting a set with shorts but it was only the top. It was on sale so not gonna try to return it. Wish they wouldn't picture it as a set if only part of it is available. Not much of a sale then. But my mistake I guess.
Date of experience: June 1, 2022
Hello Christina,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
The product I was pleased with It was the automatic subscription I was not pleased with. The company charged me two subsequent months after my first purchase before I realized it
This is not an item I need to replenish monthly!
I will shop when I find it necessary and I do not need a company helping themselves to my bank account! They promptly refunded me but what if I wouldn't have noticed! This is NOT acceptable business practice
Date of experience: December 1, 2021
Hello Char,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
The Pure Luxe leggings are so soft! I was so excited to get delivery and even more excited about how soft these leggings are! Also got the pom beanie... so cute and fits great!
Date of experience: January 11, 2023
Hello Ashley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I recently ordered a dress from FashionMia. When I received it I was very surprised by the quality and workmanship. Very poor. Even though I ordered this 3 sizes larger than I normally wear it still didnt fit.
I also recently ordered from a sweatshirt from Rosegal same problem. Poor quality and workmanship. Also ordered 3 sizes larger than what I normally wear of course it didnt fit. Fortunately I paid by Paypal so I wasted no time filming a dispute. Also FashionMia is being investigated by the BBB because of so many complaints. Beware dont order from either of these companies.
Date of experience: April 25, 2018
I absolutely love the pants! I bought a few pairs and they are the best. I bought a few tops as well and one I wasn't that impressed with but the others are okay. The sports bras I bought 3-4 and I love those as well! Cute backs and super comfy, I wear them all the time. Overall I love fabletics and will definitely keep buying from them
Date of experience: March 8, 2019
Hello Alexa,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat.
XO,
Ivy
Very pleased with my latest order and quality of products. All my items fit great and very comfortable.
Date of experience: May 8, 2024
The app kinda sucks and is annoying. Often I have load errors or shopping cart errors. I am excited about Yitty and think you could have better workout tops. Leggings on point, bras on point, tops meh.
Date of experience: April 19, 2022
Hello Briana,
Thank you for your review. We are sad to hear that you are not happy with our website. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Extremely low quality and ridiculous customer service. I could say I wouldn't suggest this site to my worst enemy, but I'm pretty vindictive, so really, I would. And then I would just laugh and laugh!
Date of experience: March 19, 2016
I bought my first two pair. What they shipped me was the wrong size. I was then told I could one exchange the one I hadn't tried on. I send it back to exchange for the size I order. Now they tell me they don't have my size and to go to the website.
While they were on the phone with me I ordered the size I wanted. I received those two at full price with no problem.
Date of experience: January 20, 2020
I just placed an order for the most expensive shorts ever in the beginning of this month because I had a hanging 1 credit of $50 forever and had plans to cancel this crap of membership. Even tough, I bought something in December during the first 5 days of the mont, Fabtletics still charged me for the membership, another $50 this month. I canceled the membership immediately and send a notice to Paypal for unauthorized charge and no accept any chargers for this business.
Tip for consumers:
IT IS A PREDATORY BUSINESS MODEL. There are multiple cheaper choices to buy active outfits everywhere. To cancel, you must call the company.
Products used:
Clothing
Date of experience: December 9, 2021
Hello Luciana,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
In April 2016 I started an order with this company and when I found out that you have to pay $49.95 each month I never executed the order. Now, 14 months later I have a $49.95 charge. Their customer service can not find the charge (surprise) even with my name, email, credit card and cell. So they apparently have no way to refund the money. Now I have to cancel my credit card as the bank considers this fraud. It is not an overall fraud it is the company not being ethical with their database. DO NOT TRUST THIS COMPANY! I spoke with Diane on June 12,10:20a mountain time for 17 minutes- all unresolved.
Date of experience: June 12, 2017
Hello Tresa,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.
Best,
Samar
I got my first VIP order and needed to return an item. I went to the store and the associates were so helpful and explained everything so well. The return was super easy and I found something else I wanted in the store. The price was so amazing I couldn't believe it. VIP is definitely worth it!
Date of experience: June 2, 2022
Hello Libby,
We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us here at Fabletics.
Best,
Renz
I made my order 10 Days ago. I just got billed today and my order has not left their warehouse. I wish I had read these reviews prior to my purchase of 19 ITEMS. It wasn't cheap. I am not satisfied with the service at all because of their really intense delay. I mentioned this to customer service and they told me to check my local post office to see if it was there on hold. I checked my shipping number online and the order has not even left their establishments. I called to cancel my order and they told me I couldn't because It had shipped already. Also, they kept saying they could not hear me and that I was cutting off everytime I mentioned that I wanted to cancel. HONESTLY, I just want my money back as I had a bad experience and I have not even looked at the clothes.
Tip for consumers:
Don't
Date of experience: July 21, 2017
Hello Irene,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
Was very unhelpful. Was a simple ask to assist with a return and could not complete. Very unfortunate to have this be a 2nd experience with using customer service reps to assist me.
Date of experience: January 3, 2023
Hello Meshal,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I think it's pricey but the quality you get is worth it, and the designs are beautiful.
Date of experience: June 5, 2024
The Are a compleate scam and have ripped me off! I signed up as a member and with that I was supposed to get A $25 dollar deal on first outfit with free shipping. Turns out only about three outfits had that deal the rest were $30 or more so I decided to buy an out fit any way the total was around $40 dollars including shipping. About a month later I got a $40 bill which was the cost of the outfit and then the next month I got another bill for about $40 when I hadn't bought any thing else! I figured out that being a memeber is signing up to pay $40 each month even if you haven't bought anything from them! And to cancel your membership you need to ring them and cannot email. Which is hard for time difference when living in Australia!
Date of experience: October 31, 2015
I really love all of the merchandise and I completely understood the process of being charged if you don't skip a month and I even forgot to one month and was charged and just had credit on the site. However, this month I skipped, I got a confirmation of skipping, the site said I skipped and my account was charged anyway! It withdrew $49.95 from my account and I got charged with overdraft fees from my bank. I had no credit on my account. I emailed them and they responded telling me I don't have an account. I called them and they told me it wasn't up to them for the charge and I had to contact my bank. When I decided to cancel my membership the woman talking to me was short with me and extremely rude. I am very disappointed because I love these clothes and I had high hopes for it. I will never use this or any other site associated with it again.
Tip for consumers:
I really do love their products but they didn't hold to the agreement. I understand if I didn't skip but they just took money from me and I have no idea where it went.
Date of experience: November 11, 2015
I finally clicked on Fabletics and thought I would give it a try. My size is a typical "M" and imagine my surprise that every single pant, legging, short, etc that I wanted was not available, except in black. I don't want black. I wanted to try some of the cute ones that are advertised! NONE of those were available in my size. When I changed the size to a small, large and XL, I noticed they weren't available either? Whose wearing the cute colorful jogging, exercise wear as advertised on UTube? Just wondering?
Products used:
I was not able to purchase anything
Date of experience: January 1, 2021
Hello Christie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
I love shopping with Fabletics. I always get a great deal and the quality is so good!
Date of experience: June 4, 2024
I have mostly enjoyed the clothing and the sales. However, the shipping delays are frustrating and the app is sometimes very slow. My other issue is that the workout pants aren't very comfortable. I need something lighter weight. I actually got a rash thing from the oasis pants. I have loved the skirts that I got and I would love more of those (not skorts, skirts)
Date of experience: July 1, 2022
I ordered three items one a pair of tights and a sports bra and another pair of tights and the sports bra and the tights were damaged and then I just couldn't bother to send it back and yeah so I was unsatisfied with the experience unhappy.
Date of experience: May 19, 2022
Hello Jeannette,
Thank you for sharing your experience with the products that you have ordered. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,
Mary
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Brooke,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad