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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,605
Neutral
262
Negative
1,130
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
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Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
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Reviews (11,490)

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user ginah829
Texas
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Have been a member for 2 years and have never had any issues receiving orders or returning things.

Date of experience: November 6, 2024

Thumbnail of user barbarar3028
Connecticut
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

No matter what, when, or how much I order, it NEVER arrives when it's supposed to...or it gets lost and cannot be reordered! This order was no different!🤦🏽‍

Date of experience: October 4, 2024

Thumbnail of user poshd1
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I now own 2 pairs of scrubs and I wish I had more despite only being allowed to wear Navy in our unit. I just love how snug and fit it is for a 12-hour shift. Great and a must-have for nurses.

Date of experience: October 1, 2024

Thumbnail of user maryw4536
Missouri
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I have had a change in income and had to cancel my VIP for a time. I had one credit so I ordered, they sent it to the wrong address so it was returned when I called and they only had 2 of the 3 items of the outfit in stock so they said they would give me a credit for the leggings. It turned out they gave me $30.00 credit and all the leggings are $70.00 so I can't purchase anything without renewing my VIP. I feel this is a very shifty sales tactic. Won't be renewing even if I can afford it down the line.

Date of experience: September 15, 2024

Thumbnail of user andreab3007
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I have a gift card and I'm not able to use it online. Says not accepting pre paid cards.

Date of experience: November 4, 2024

Thumbnail of user maryg4173
New York
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I purchased a scrub set and a personalized lab coat as gift for my daughter.

I double checked spelling on personalization and it arrived with last letter missing. I called many times to try to mail back to correct. Each time was told final sale. All that was needed was additional letter. I was paying shipping. Ridiculous.

Item worthless with wrong name.

Date of experience: September 9, 2024

Thumbnail of user douglasw1128
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I brought back some items to return and there was only 1 manager there. She totally ignored me and did what she wanted and not me. She gave no excuse and the next thing the Mall police came in and asked me to leave. Of coarse I was shocked. The next thing I see is a higher up security guard dressed in a white t shirt. He said get out or I would call the police. I told him i had done nothing wrong. Im really upset with this and Im trying to know who to take to court. I went to the store to get the free outfit ( Green Card). In addition she took my box and processed my clothes as returns. An example is a pair of navy shorts size 42 which is my size. I wanted a different color. Instead she kept them and gave me 6.35 cents. I was assaulted by the security manager on the way out. I went back the next day and the same thing happened to me. This is pitiful for your VIP that has spent thousands of dollars with you. And to be treated like I was with no reason and took my product I brought and gave me pennies for the items. This all happened on 9/21 because I still have the green car for an free item. I find it interesting that she didnt put the date I was there, just the date I purchased. Very un happy VIP member.

Date of experience: October 1, 2024

Thumbnail of user cathleenp47
Pennsylvania
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I was happy about the discounted clothing and I love the way they fit. I have had a horrible experience trying to cancel my membership as I now have enough athletic wear

Date of experience: October 3, 2024

Thumbnail of user autumne50
New Jersey
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I regularly order scrub bottoms. I love them because I need tall length. I wish they would have sales on them and deliver them quicker. Other than that I am satisfied.

Date of experience: October 4, 2024

Thumbnail of user melkya
Pennsylvania
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

I am being charged now an amount of 59.95 which i don't know why it is cause i never ordered anything else from the website so I need someone to contact me and explain and return my money back please and thank you.

Date of experience: September 7, 2024

Thumbnail of user tracief57
Oklahoma
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I love Fabletics! The items are consistently sized and fit well, with no surprises. Great quality material that lasts. Always comfy fabrics, from the pajamas to the leggings to the scrubs...

Date of experience: October 7, 2024

Thumbnail of user micaho31
New York
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I spent $500 dollars on shirts for my team and they run super big and don't fit anyone

Date of experience: November 4, 2024

Thumbnail of user kathryna551
Texas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I originally loved these leggings! After wearing only a few times the seam came out leaving them worthless. This was my first purchase with fabletics and I thought the quality was supposed to be much better than this.

Date of experience: June 3, 2024

Thumbnail of user timf858
Missouri
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Whenever you see advertising for a site that claims a deal to go to be true it should give you pause. That is how I was with Fabletics. I kept searching for the catch. There isn't one, picking my items, finding the right size, and placing the order was incredibly simple and straightforward. I would highly recommend these clothes. They fit extremely well, are very comfortable, and great whether you working out or hanging out. The only potential catch is remembering your credit the first of the month.

Date of experience: June 6, 2024

Thumbnail of user jaker303
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I bought medium shirts, collar, long sleeve, and after only one wash the clothes shrank so much they are unwearable. I had to give them to my 12y old son.

Date of experience: October 1, 2024

Thumbnail of user mayat86
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I love the order I got from Fabletics. They consistently have the perfect material for sweating in the gym and I will continue to order from them in the future.

Date of experience: October 4, 2024

Thumbnail of user reneer708
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Customer service is horrible waiting hours for someone to help you only to be disconnected. Still waiting for scrubs to come back in stock so I can use my credit and be done.

Date of experience: October 1, 2024

Thumbnail of user irenel339
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

XS is rarely available on n XS in any bright colors only blah blue, black, green, brown etc. I feel I've wasted my monthly payments bc there is never anything available in my size.

Date of experience: October 1, 2024

Thumbnail of user beckyw435
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I loved fabletics but considering my membership at this time. The quality of the clothing seems to have gone downhill and the focus of political agendas has seem to be pushed more into focus.

Date of experience: October 1, 2024

Thumbnail of user kimberlyc2486
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Love the many styles that Fabletics offers. The quality is nice! They often have good sales and discounts. I often buy for myself, my teens and even my husband.

Date of experience: October 1, 2024

Thumbnail of user rakuk
Missouri
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Good quality and stylish clothes but super weak website. Website is slow, does not work. Unable to search properly or sort or filter categories. Very slow and horrible experience.

Date of experience: October 1, 2024

Thumbnail of user nicolec2743
Arizona
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I enjoy shopping on the website normally. However, it was fun to be able to go into a shop and try different items on to see how they looked and felt. The customer service was friendly and helpful.

Date of experience: October 1, 2024

Thumbnail of user jasonw2355
Arizona
2 reviews
1 helpful vote
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September 15th, 2024
Verified purchase

Confusing pricing model, lack of easy and basic info on website about products and fabric, shipping takes forever. Sizing info was less than accurate. Returned entire order (multiple items) to a store, which was actually the only highlight in customer service. Cancelled "membership" immediately, which actually takes a few phone calls and departments, and then felt like a used car experience where multiple "if you stay today" offers were made. I'll never shop here again, but will use this as an example of "here's what a bad customer experience looks and feels like" in customer service classes I teach.
If zero or negative stars were an option…

Date of experience: September 5, 2024

Thumbnail of user alexs2641
Texas
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

My account was cancelled on behalf of someone using my phone number without my authorization. Now I can't use my credits unless it's in store and I have credits remaining.

Date of experience: October 3, 2024

Thumbnail of user hillarys111
Utah
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I was excited about the sale and that's why I signed up. However, they didn't have enough styles and sizes for me. I needed more bras and there weren't enough to choose from.

Date of experience: October 4, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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