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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,605
Neutral
262
Negative
1,130
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
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Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
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Reviews (11,490)

Rating

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Other

Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user kylem1197
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The clothes I purchased were excellent! I ended up buying two sizes and knew I would need to exchange some of them. I went into the store and the customer service is outstanding as well.

Date of experience: October 1, 2024

Thumbnail of user mitzim57
Pennsylvania
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Store was clean and well stocked and organized. Employees greeted you with a smile and instructions of how the event will be held. In addition, strongly suggested purchasing items right after. Great to see old customer and new ones at this event!

Date of experience: June 5, 2024

Thumbnail of user erinw626
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The product is amazing and honestly as long as you are a member it's very affordable. However my only issue is they never have my size (med/large) in tops. They are always sold out in the sets.

Date of experience: October 1, 2024

Thumbnail of user michaeln4432
Texas
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Great quality and better prices than other similar brands! So far the quality seems just as same

Date of experience: November 4, 2024

Thumbnail of user anae323
California
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

I'm loving all of my new Fabletics scrub sets! They are so soft and comfortable.

Date of experience: November 15, 2024

Thumbnail of user brittnyh10
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The first item I ever purchased from fabletics a few years ago exceeded my expectation.Since then I joined the membership and have spent thousands of dollars on items that I hoped would have the same fit and quality, but none of it does. Fabletics changes their product too much, I can buy 4 different patterned leggings from the same line and the products don't always have the same stretch, compression and fit based on the material of the fabric and size. I constantly have to size up or down, buy a different color or pattern to find the right fit… and sometimes I never do and just end up returning it all. That is extremely frustrating! I would like to find my right size and fit and be able to order online and know that when it arrives it will consistently have the same fit. Also, yes I have gone in and been fitted by the store workers several times and that still has not helped, so at this point I'm moving over to another fitness clothing line. Also can you bring the optional 9 in biker shorts back everyone doesn't like to wear short biker shorts… they have gotten shorter and shorter every year.
6 in… 5 in… 2in…again inconsistent

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2024

Thumbnail of user lisar3627
Minnesota
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the shorts and leggings but I wish you'd have more shorts in a bit longer length, like 7 or 8 inches. The 6-inch shorts are a bit short for some of us.

Date of experience: October 1, 2024

Thumbnail of user kimberleen20
North Carolina
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I have been wearing Fabletics for quite some time. The quality has never changed it is high quality and I love the way they fit! I will continue to wearing Fabletics💞

Date of experience: October 2, 2024

Thumbnail of user hilaryt66
Georgia
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

First purchase clothing was worth what I paid. When they charged me the second time everything was so expensive couldn't really buy anything that I needed because it was all so expensive

Date of experience: October 4, 2024

Thumbnail of user gabrieller136
Arizona
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I canceled my cup membership two times and yet every few months they still take $60+ out of my account. It should be easier to cancel and it should stay cancelled

Date of experience: October 2, 2024

Thumbnail of user rebeccab2866
Arizona
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

The delivery person carelessly tossed my package and broke off a cactus I was nurturing. He was recorded on my Ring camera. I was also not happy with the sizing. Items run small and returns so cumbersome I passed them on. The saving grace was the materials feel like quality. I'll never know how they wash and wear.

Date of experience: June 8, 2024

Thumbnail of user ryanp1207
Tennessee
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I'm glad I have decent reading comprehension and awareness. That's all that stopped me from being charged the membership fee. Very dishonest pricing structure.

Shorts and boxers were good quality though 👌

Date of experience: June 4, 2024

Thumbnail of user robertj3636
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The image used for this hat show a nice formed hap with clean tight lines and a sharp look. However, The hat I received is soft and floppy, and sad. Why is that?

Date of experience: October 1, 2024

Thumbnail of user ianj293
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Ramon was super helpful breaking down the menu of the store. He recommended me a pretty good disposable vape pen. Quality is great, customer service is awesome. I enjoyed my first time coming in. Place has good vibes all around. I would go back

Date of experience: June 4, 2024

Thumbnail of user jamieh1202
North Carolina
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I love the uniforms, but they didn't have the right size I needed so I got a size way too big for me! But I can't return them because I have already washed the pants.

Date of experience: October 2, 2024

Thumbnail of user andream2130
Tennessee
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I've been wearing Fabletics for almost 10 years. I recently ordered 3 leggings and they are the worst leggings I've ever worn. Medium was way too tight but large is fitted in the thigh but more loose in the waist, making them slide down with every few steps.
I'm a personal trainer so I'm wearing these pants 9+ hours and I can't get through my day without pulling them up constantly.

Date of experience: September 4, 2024

Thumbnail of user shandib12
Arizona
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I love your scrubs but wish you had more color options. Not all colors work for all skin tones. With only one color release per month and being a new customer, I can not get previously released colors (ex. Navy blue) in the style I like, in a size that fits because they are always out of stock.

Date of experience: June 4, 2024

Thumbnail of user kaileys32
Alabama
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Somehow charged me 60$ for 2 months? RIDICULOUS! When I tried to cancel tricked me into thinking I was cancelling when in reality I was reinstating

Date of experience: November 4, 2024

Thumbnail of user mirandab227
Florida
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Fabletics has one of the BEST customer service representatives ever! They are always so kind, empathetic and helpful! Whether it's just for answering questions or helping to process a return, I've always left the conversation very satisfied with the outcome. Thank you everyone for making everything so seamless and less stressful for your customers!

Date of experience: June 4, 2024

Thumbnail of user heatherb2381
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Slowest shipping, poor inventory in my size of desired items- always. I'm an XS, and products that are not boring AF are always sold out. The workout shorts lack proper compression & this is compared to all other brands.
Someone in design needs to hear this, LOUDLY. The world has enough plain workout clothes. The cute prints in happy colors? That's motivating, uplifting.
The basic drab colors, ridiculous prints are available literally anywhere. Differentiate & elevate.

Date of experience: June 4, 2024

Thumbnail of user michellek2226
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I bought the wrong size pants for my husband and went into the store to exchange them for a different size. They have great customer service and easily got the right size.

Date of experience: October 1, 2024

Thumbnail of user piar19
South Africa
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

The colours and style of the sets were wonderful. I would have liked if the black sets were the same shade of black. Nevertheless, I love my fits, very flattering and very comfy.

Date of experience: October 3, 2024

Thumbnail of user nulln10000
Louisiana
4 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

Shipping is slow, slow, slow on exchanges. They told me my replacement would be shipped immediately after my return shipping label was scanned by the carrier. They even sent me a confirmation email that my exchange was being shipped out. But then they continued to sit on it for another week and a half. Whole process took 2 1/2-3 weeks. They don't practice what they preach. They make you buy these membership credits for $50.00 each every month, then make you spend them on less expensive items.

Date of experience: June 4, 2024

Thumbnail of user lauram4113
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I've purchased many items from Fabletics. They take forever to ship, which is annoying. I almost forget that I e ordered from them. The quality of the clothing is very good. I real hate their "membership" tactics! I have forgotten so many time to opt out for the month and then I'm charged money and it sits in my account t until I use it. I have finally escaped the account balance and plan on discontinuing my membership because I just don't need anymore athletic clothing!

Date of experience: June 3, 2024

Thumbnail of user jenh174
Arizona
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

Had fabletics for around 4 years. Over time just got too many pairs of legging building up. Had to take a pause. Really great fit and quality. Selection sometimes was stagnant, because each month seemed to be a similar selection to choose from.

Date of experience: June 4, 2024

Love the outfits
March 1st, 2021
Verified purchase
• Previous review

Wish that the member credit was more of a value than an item. As an example, I can get a two piece outfit for my credit, but if I want something like a sports bra that also costs a full credit. Would be nice to a la cart to a certain price point and still be able to use the credit.

Date of experience: March 1, 2021

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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