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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user micheller64
New York
3 reviews
21 helpful votes
  • Send Message
October 26th, 2015

I kept getting emails from this website, so I figured I'd try it out. Bad idea. The clothes are absolutely terrible.

What looks cute and stylish online is misleading. The materials is extremely cheap, and very, very thin. When I got the outfit, I took one look at it and knew it wouldn't survive the washing machine. It barely even survived my workout!

I have not had (as so many others here have) an issue canceling my membership, but it took forever to actually speak to a live person since emails never seem to be answered with this place. Save your money and your energy. Don't even bother ordering from here.

For the people saying that people are only complaining about issues canceling their membership- no, that's definitely NOT the only issue with this brand. The cheap material clothes at ridiculous prices is the issue for me. Furthermore, this site does not even seem to keep much in stock, since most of the time you cannot even find what is on sale.

I don't understand why someone like Kate Hudson would put her name on such an inferior brand like this.

Date of experience: October 26, 2015

Thumbnail of user aimees14
Colorado
1 review
27 helpful votes
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November 30th, 2015

Worst ever! They lure you in with the 50% off deal. Ok, the clothes are fine. The tank top after several washings is not in good condition but the leggings seem to do well with multiple washings. What really steams me about this site is the "memebership". I read through the policies and procedures. I got what this was about. However, once you have a membership credit, you cannot use it for any of the sales or deals they advertise. For example, CyberMonday has clothing 50-70% off. I filled my cart, I have $150 in credits, but I do not get the Cyber Monday pricing, I get the regular VIP pricing which costs 50% more. I AM A MEMBER but instead of getting deals and discounts I get punished? I can't use my credit to take advantage of a savings opportunity. Are you kidding me? What is the purpose of the credits. This company has the most unethical business practice. Furthermore, when you go to checkout, they offer a great deal, only $9.99 to add something to one's cart, but once this is added, you do not get the discount. No return email from customer service regarding my complaint. I am all about reading the fine print but this company purposely misleads. I despise them. If I had a law degree, I would go after them for false advertising. STAY AWAY!

Date of experience: November 30, 2015

Thumbnail of user melissac46
Rhode Island
1 review
8 helpful votes
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January 25th, 2015

I ordered my first outfit from Fabletics last week (capris and a yoga tank top). I loved the look and fit. The material was thin but seemed durable with proper care. I just washed both items according to the washing instructions (cold water, with like colors, and I even used the gentle cycle). The instructions say you can use the dryer but I intended on laying them out to dry instead. Well I took them out of the washing machine and the top has pulls/fuzzies all over it. The material is simply falling apart. There's one "pull" so large that it's extreemly visible from far away. I went on their website to use the "Chat with us Live now" feature as the call center was closed. I waited and waited and waited for an attendant because the chat session said to wait while they reached an associate for me. Eventually I refreshed the page and it said they were closed and to try again Mon-Fri. As of right now I am angry that I have spent money on something I can't ever use. I hope they resolve this even though their return policy firmly states that returns will not be accepted unless the tags are attached.

Value
Shipping
Quality

Date of experience: January 25, 2015

Thumbnail of user justinh1075
Kentucky
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

The agent would not let me cancel, I had been paying for a membership for a little over a year and when I asked to cancel he tried to defer me from canceling 4 different times, offering different incentives if I didn't cancel, then after canceling it wouldn't even let me use member credits that I have already paid for

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Justin,

It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user grantf125
Alabama
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Fabletics continues to deliver top-notch men's shorts for an insane price. I am so fired up to buy more

Date of experience: May 10, 2024

Thumbnail of user laurenl102
Texas
1 review
2 helpful votes
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May 22nd, 2018

I read every little detail about becoming a member and the charge of $49.95 every month if you did not purchase something or if you do no skip the month by the 5th. I understood all these terms and proceeded with caution, including setting a reminder in my phone every month to skip the month so I was not charged.
The first month I purchased something so I didn't worry about it. The second month rolled around and I skipped the month on my iPhone through Safari. The first red flag was that I didn't get a confirmation email. A few days later I check my bank account and I was $50 short. I contacted fabletics, they were very kind and refunded me.
PLEASE READ: They do not tell you that some operating systems and browsers are not compatible with their website, so you may think you skipped the month, but a malfunction through their website does not register the process, therefore charging you, even though you have done everything right.
This issue happened a second time, and I tried to get my refund and they refused, so I was out $50 dollars. That was the end for me, and I canceled my account (which you can only do during business hours) used my $50 and never used them again!

Date of experience: May 22, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Lauren,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user dahnelb
Illinois
1 review
9 helpful votes
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February 2nd, 2015

TERRIBLE CUSTOMER SERVICE! I have been trying to get a return authorization For an exchange for a week. 2 emails and 3 phone calls ( average phone call wait time 10 minutes then trying to talk to someone and get them to actually follow thru is a JOKE! And I am holding once again for someone to EMAIL ME A RETUN AUTH! Will never do business with this company again!

Date of experience: February 2, 2015

Thumbnail of user sharonh462
TW
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

Pricing used to be your advantage yet now everything just seems to cost more and more with exception to new customers. Doesnt feel as royalty is valued much here

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sharon,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will send a private message to you shortly to help you out.

Best,
Ivy

Thumbnail of user jenniferm1302
New York
1 review
1 helpful vote
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November 4th, 2019
Verified purchase

I canceled by membership but still had one monthly credit. When I logged in, the credit disappeared. When I realized and contacted Customer service they told me the credit expired without any prior notification. I complained and when customer service got back to me, they put the credit back to my account. When I finally used the credit to be rid of fabletics, the monthly charges started again! EVEN AFTER I TOLD THEM TO CANCEL. Be cautious and check your credit card statements religiously.

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jennifer,

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We will be contacting you within 24-48 hours to help you further.

Best,
Dean

Thumbnail of user justinf755
Connecticut
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I like the feel of the shorts. They are comfortable and breathe well. Great for my workouts.

Date of experience: July 1, 2024

Thumbnail of user joannep401
Florida
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Long shipping times - good quality product - too much corporate wokeness - need to ensure you skip month if you don't want to be charged - should be the other way around

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joanne,

Thanks for sending your review! Your feedback about our shipping process and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user fredb1032
Illinois
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I received & worn all that l ordered. All items fit perfectly. The delivery was as scheduled with no issues.

Date of experience: May 8, 2024

Thumbnail of user douglasc1003
Florida
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Delivery date changed several times so have not been able to make a judgment about the product a little disappointing

Date of experience: May 8, 2024

Thumbnail of user omarv93
New Jersey
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Great feel of fabric, very comfortable and looks great.

Date of experience: July 13, 2024

Thumbnail of user lwmm
Maryland
2 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

None of the leggings fit well and slide down all the time. The sports bras are even more ill-fitting. Very disappointing purchase. Half of the order was not even delivered for 3 weeks.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lala-Rukh,

We are continuously striving to satisfy our member's needs. Thanks for your feedback on the sizes of our workout clothes! Our member services team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Thumbnail of user cristinac228
Illinois
1 review
0 helpful votes
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August 13th, 2022

I was offered by them some credit to shop in their store and because of that they deleted my membership and told me I can never in my life ever shop with them under my name that's so stupid

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: August 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for sharing your experience with the VIP program and shopping online We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user donnas2930
Canada
1 review
0 helpful votes
  • Send Message
May 23rd, 2022
Verified purchase

I used to hate leggings and sports bras because neither of them fit well. These leggings don't slide down every time I move and I can get the bras on and off even though I have a bad shoulder.

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Donna,

Thank you for your positive review and for sharing this with others. It was great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user vikasa15
Virginia
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

Products are not delivered on time, took more than 2 weeks to get an order and the third party shipping company did not start the shipping for 10 days from the order placement

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Vikas,

Thanks for sending your review! Your feedback about our shipping and delivery process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user edwardc1186
California
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I placed an order for 2 pairs of shorts for $24. I only received 1 pair. I called and spoke with a customer service rep and they said they could not help me.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Edward,

We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user susanl2741
Florida
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

It was a few items I wanted, then to my surprise I got a 50+ charge to my CC. For having a membership, why don't I feel privileged? Just greedy company that I will never purchase from ever again!

Tip for consumers:
Be aware of the monthly membership dues they rip out from you cc account every month

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Susan,

Thank you for writing a review! Your feedback about our charges is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user mollym420
Missouri
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

I needed to size up in the scrubs, but I'm short. The exchange took forever, and now all I have is very long scrubs that I cannot wear. Waste of time and money.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Molly,

Thank you for sharing your experience with returns/exchanges. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user juanitac247
Puerto Rico
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Before, it was easier, especially because I was able to do it on the brand website. Now, i can only access all the questions and response options if i use my mobile device.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Juanita,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user garyb1824
Utah
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

The shorts with the built in liner tend to slide down my butt when I'm running around and I fear my crack is showing. I like the shorts, but don't like having to pull them up every couple minutes

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gary,

Thanks for sending your review! Your feedback about our product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user alexandriak4
Texas
1 review
0 helpful votes
  • Send Message
September 15th, 2019
Verified purchase

After many calls to the shipping company and fabletics my order ever arrived. Very disappointed I never got to try the product but I can't pay money for an item I never receive.

Date of experience: September 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexandria.

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user amyg1510
Massachusetts
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I have not been getting reminder emails to "skip the month" so therefore I am accruing a million member credits. But I am getting emails about new clothing lines. Just doesn't seem right.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your skipping email reminder concern.

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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