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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,247
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user johnb13148
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Great clothes, great service, easy to use website. Would totally buy again

Date of experience: June 3, 2024

Thumbnail of user michaelv2270
New Jersey
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Love the product but it takes too long to get it delivered!

Date of experience: June 3, 2024

Thumbnail of user amyd718
Virginia
2 reviews
0 helpful votes
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January 20th, 2022
Verified purchase

Order more fabric in each pattern! Everything on your website is put of stock. If customers don't order everything you make in a specific pattern the very 1st time it is posted they can never have matching sets of anything because every item you make out of a certain fabric will be sold out never to be available again in less than one month. I think that should be embarrassing to you that you can't keep up with the demand. I keep Fabletics because I am cheap, just like you. I don't want to spend a ton of money replacing my plain black gym leggings all the time. As the ones I have wear out I buy another pair of the same inexpensive, simple leggings. Why would any company want to be thought of for using the same cheap, tacky, tricks as Lu La Roe!?!? Look at what happened to them. Look where they are now. They used the same ‘limited time offer', ‘ better buy it quick, while you still can!' sales tactics Fabletics is using. Makes this customer wonder if the companies have anything else in common.

Just buy more fabric in each pattern so you have enough supply for return customers, so you can offer items longer, and so you can actually replace/exchange identical items.

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user jamesv968
Missouri
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

The size I normally wear is way to small for me. Sizes run atheist 2 sizes small

Date of experience: June 4, 2024

Thumbnail of user rachelt905
Michigan
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Magical everyone is so helpful and friendly! The product is good quality and i love shopping here!

Date of experience: June 3, 2024

Thumbnail of user anjanetteh1
West Virginia
1 review
3 helpful votes
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November 28th, 2018

I just cancelled my membership with the site. The clothing is ok, I don't believe it is top quality. A majority of the time, the items that you want are sold out or not in your size. The customer service is the worst that I have encountered. They take money from your account every month, which is started in the terms and give you credit on the site. Then they won't allow you to use the credit and discounts on the site. Total rip off, the credit is actually money taken from my account. Then when you try to cancel your membership the customer support person "Chloe" has no patience with you, she ask a question and when it shows that you are typing she tried to end the chat. Also, included with every purchase is a stupid magazine subscription so if you don't delete it before checking out, you have multiple magazines coming to your house that you don't want. The selection of items is very limited. The website is slow and not responsive at times. I'm sure that I could find the same quality clothing at better prices with better customer support.

Date of experience: November 25, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello AnJanette,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user annam2544
Arkansas
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

These leggings and bras are absolutely amazing! They will boost your confidence! I'm a mom of 4 and these are amazing

Date of experience: April 7, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Anna,

Amazing feedback! It was a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user tiffa6
Indiana
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Love the everything I buy from this site. The material is great, and the designs are really nice

Date of experience: June 3, 2024

Thumbnail of user beckar
California
1 review
5 helpful votes
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December 7th, 2016

Was a member for about 6 months. It very clearly stated on the website, multiple times, that when I signed up as a VIP member I would be charged $49.95 each month unless I chose to skip the month or purchased something. Some months I purchased, some months I skipped and one month I forgot and was charged the $49.95 as a credit (and was explained would happen multiple times when I signed up).
For the most part I enjoyed the clothing and it seems to be holding up well; my main issue is that the sizes were all over the place.
My first order nothing fit to I exchanged it all for new sizes/other items and it was a very easy process.
Shipping is incredibly slow; I usually receive items 2-3 weeks after purchasing.
I just cancelled my VIP membership and I am not sure what everyone is complaining about it being so hard to do. I was on the phone (as it also clearly states when you sign up that you will need to call, not email. To cancel) for a total of 2 minutes and 38 seconds and got my account cancelled. No hard selling or anything.

Date of experience: December 7, 2016

Thumbnail of user melaniem802
Canada
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Great product and prices. I would still be a customer if they didn't have a membership requirement. I was always forgetting to opt out for the outfit. It was frustrating.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Melanie,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user susand1301
Texas
2 reviews
0 helpful votes
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July 1st, 2022
Verified purchase

I never got my delivery and was very disappointed as a result. They kept posting it to the incorrect address even though I twice provided them with the correct address.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Susan,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user jazminer23
California
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

I kept my membership on the hopes they would increase their production but every time I look they are always sold out of my sizes and never seem to restock.

Date of experience: March 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jazmine,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the availability of our product. Our Member Services Team will get in touch with you right away. Thanks!  

Thumbnail of user ashlynnk3
Massachusetts
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I liked everything about fabletics except the membership part. I bet ya the membership is worth it tho! They have very cool clothes and lots of good stuff to get

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashlynn,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user jennad13
Florida
1 review
3 helpful votes
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January 31st, 2018

While the membership is not for everyone, it it perfect for me! As a fitness professional these clothes are great quality and bring a level of sophistication to my practice!

Date of experience: January 25, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Jenna,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Thumbnail of user angelc498
California
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Do not agree with being a member, shorts are poor quality. Got charged three months without knowing. Didn't get a refund. Will not shop there or refer people there again.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angel,

Thank you for sharing your experience on our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user shereeg5
North Carolina
1 review
0 helpful votes
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January 9th, 2019
Verified purchase

From the quality of the fabric, colors, design - I absolutely love Fabletics. I receive so many compliments on every outfit that I wear. Can't wait until my next order arrives.

Date of experience: January 6, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sheree,

Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service and unique style at an affordable price! Have a great day!

XO,
Ivy

Thumbnail of user meganb188
Canada
1 review
1 helpful vote
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June 26th, 2019

DO NOT ORDER FABLETICS!

I waited months before finally joining fabletics as they are always out of stock. I finally joined, did all my measurements and asked their representative what size I should order. Everything pointed to a larger even though im usually a medium elsewhere. I get the pants and theyre completely see through! I message them to exchange for an even larger size and they dont have them! They said I can pick other times to exchange, well that would be fine if you actually had anything else I wanted in my size and now I dont even know what size to order! So now I'm stuck with 2 pairs of see through pants! HORRIBLE QUALITY CLEARLY! Can't even exchange a product you just bought like seriously how much stock do you have? 5 pairs or what!?! LEARN TO STOCK ITEMS and you might have more repeat customers! Needless to say my VIP membership was cancelled!

Date of experience: June 21, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Megan,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user johnb8993
Virginia
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Great delivery and quality. Small error in my order entry that was taken care of over the phone. Very helpful and professional and did not read off of a script.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Fabletics is always happy to serve you! If you have any comments and suggestions regarding our services and products in the future, please feel free to share them with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day!

Best,
Allison

Thumbnail of user jazmina31
Texas
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Fabletics is great!
The leggings. Not so much. They said soft grey, they looked real white. They were very thin and not flattering whatsoever. I expected them to be thicker

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jazmin,

Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user bethaniec2
New Zealand
1 review
0 helpful votes
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January 11th, 2019
Verified purchase

Fabletics is awesome, great quality and super customer service! They have a wonderful selection and the quality is as good if not better than brands that ate much more expensive.

Date of experience: January 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Bethanie,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user km943
California
1 review
2 helpful votes
  • Send Message
February 21st, 2022
Verified purchase

Been waiting 4 months for a refund that still hasn't come. No communication. They hang up on you and if they don't ship your order you get your membership canceled.

Tip for consumers:
Buy some where else

Products used:
Nothing as I never got it

Service
Value
Shipping
Returns
Quality

Date of experience: February 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user lewism282
Texas
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Fit is great. Style is awesome. VIP Club makes awesome clothes affordable.

Date of experience: June 5, 2024

Thumbnail of user albinal9
Virginia
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

I ordered my Fabletics and I was aware of the waiting time and I live out in the middle of nowhere so I'm fully aware of longer wait times and I've come to terms with that. But for an order to be "undeliverable" is un heard of. And the tracking said it went from Cali, to Richmond, to Chesterfield, and then to NC… So it passed where I lived and then said it was undeliverable. So after two more weeks, because again I'm aware of longer wait times at my living location, and then I called and they said that now half of what I ordered is no longer in stock and that they wouldn't give me my money back but they would give me a credit. I bought what I ordered when it was on sale so the refund would t even cover the price of one pair of leggings vs the 3 items I would've gotten. Moral of the story. There are packages on Amazon that are way cheeper and more comfortable and just as cute and squat proof.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Albina,

Thank you for sharing your overall shopping experience with Fabletics. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user elizabethf962
New York
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

I love th softness and comfort of the leggings. I wish they had more regular t-short options for layering. I also think their sports bras are not the most comfortable.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Elizabeth,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user elenaf1
California
1 review
7 helpful votes
  • Send Message
August 4th, 2014

If I could give negative stars, I would. A HORRENDOUS company! Absolutely a scam. Disgusting. I spent several attempts trying to get through to a customer service person, only to be hung up on twice. Then, when I finally got through - spent 45 minutes attempting to return. They told me there was a "restocking fee" and that tax would not be refunded. Somehow, this magically resulted in them stealing $24 dollars off the total I had spent. I asked to speak to a supervisor THREE times, and each time was placed on hold, only to never be connected with a supervisor. It is so shady. Then, after arguing with the woman on the phone, she then told me she could "over-ride the system" to remove the "restocking fee", but still that meant I was not getting a full refund. Who has ever heard of returning items and not getting a full refund? They claim on their site that returns are free and easy -- that's a lie. Also, when trying to cancel my VIP membership, I could not! I even then tried to "skip a month" and the link on the site to do that was not working! The link to buy was working fine... coincidence? Hardly.

In any case, STAY AWAY! Horrible, cheating company. AWFUL!

Date of experience: August 4, 2014

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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