Fabletics

I do CrossFit and am a CF coach, so basically live in gym clothes. I only wear Fabletics because no other brand has given the same fit or quality.

My boyfriend got me a $100 gift card for Christmas (2017) and I've been trying to spend it for more than 6 months... It is absolutely ABSURD that Fabletics has a policy that treats gift cards as "store credit" that cannot be applied to sale merchandise of any kind. There have been probably five instances in the last 6 months that I've been interested in promo deals only to get to the checkout page and find out I have to choose between paying full price and use my gift card value, or take advantage of the promo and pay with my credit card. My first order that I decided to just suck it up and pay full retail ended up being $67 instead of around $30-$35. I was shopping two days ago and added a $49.95 (regular VIP priced) item to my cart, plus saw an advertisement for 2 for $20 dresses and had to choose between using my $35 store credit or taking advantage of 2 for $20 dresses. My total, by the way, had I chosen to NOT use the promo and instead use my gift card, would have been $60. I ended up having to place two separate orders, one for the $49.95 outfit, and another for the 2 for $20 dresses PLUS pay a $4.95 shipping fee.

Absolutely unacceptable experience, and I'm dreading the nightmare of an experience I'm about to have when I call to cancel my membership.

Their products are OK at best. If you want any kind of customer service forget it! I called to cancel my membership, and the man wouldn't even let me talk before he finished his spiel. I asked him to cancel my membership and then he ignored me, explaining all the perks of FABLETICS, and why I shouldn't cancel. I asked him to send me confirmation of my canceling and hung up. They still have not canceled my membership after emailing them and calling them!

Leggings are very see thru, overall does not seem like good quality at all.

I have been trying to intake an exchange for weeks. None of the contact information works.

Difficult to make a review when i haven't received my order.

Great quality, true to fit. Highly recommend. Will buy again.

Some of the clothes already ripped. Quality is not great

Terrible, I ordered from fabletics weeks ago and still haven't gotten my order

Most of what I order, especially shirts and jackets, are much smaller than other company products. I would say that fabletics XXL is more in line with others L, so roughly 2 sizes smaller.

Everything went well fine I got my order and a good timing

Ok. Without me checking my bank, They have charged my credit card for 5 months now for 49.95 monthly. I AM IN SHOCK AND DISGUSTED MOOD for this business. It is like a SCAM. How are we supposed to read all the tiny print when we shop online? How do we supposed to check and hit "SKIP" button (which I never found where it locates) every month while we have thousands of emails coming in everyday? The business idea is STUPID. I WANT TO BUY CLOTHES WHEN I WANT IT AND HOW I WANT IT. Who would want to be pushed buying clothing every month? (not even decent quality, and GYM clothes, come on, who would need to buy gym clothes EVERY month? One word, STAY AWAY, DON'T SIGN UP, DON'T BUY from this site. Can't believe Kate's face is on it to gain our trust. STUPID ACT from you, Kate.

I responded to their survey after I had completed a call to their Call Centre:

"I'm am surprised at the questionable and ruthless marketing and business practices.
The inflexibility of the processes - one is unable to cancel a pending order made 1 hour earlier.
The inability to opt out of the membership online - I have read reviews from users that after cancelling over the phone, Fabletics failed to cancel the membership and PayPal confirmed this. The customer had to ask PayPal to cancel any direct debits.
The operator at the call centre seemed brainwashed enough to not budge from a response which they have been provided.
I doubt I'll remain a member and will post this to the review board.
I gather from reviews that the product is satisfactory. I don't understand why Fabletics employ such desperate methods to get members through an ambiguous process and don't seem to aim for customer loyalty by treating customers with intelligence and respect, allowing them to make their own decisions.
A (bi-)monthly newsletter would suffice."

Love the variety! Fabletics offers great and colors to select from.

The worst and the rudest customer service I ever encountered.! Arcadia Mall Store. I went not to return, but to exchange size. Kim, was the first one we approached with a smile on our faces. First thing this sales associate gave us was a big sigh and a "oh no" word. I reacted with " that's not very encouraging " Kim responded with, we don't have that anymore. I then ask, if she can help us look online. Which she did with a lot of unwillingness to do it, and to think that there's no one else but us in the store. We were informed that. There's none. It was then that I believe the store manager Nicole approached and said that there's nothing they can do or help us with. We ask them if they can call other stores to find out. They bluntly and very strongly said NO! They can't help us doing that. I told them that they were rude and how poor there's customer service was. They accused us of being hostile and threatened to call security on us! I can't believe it! I am 66 yrs. At 5'0! How can I be a threat! That's ridiculous!They asked us to leave the store and won't attend to us and refused to attend to us! I informed them that I will report them and would put review on social media, and they said that we are threatening them! I will cancel my membership and will never ever buy any of their products. I'm not surprised there's not a single customer on that store other than us considering it's Saturday! Corporate, you better take this seriously! You need to retrain your staff to this particular store. They emit toxic behavior and approach.
I'm one very disappointed and dissatisfied Customer and never ever again go back there.

Evita

"Everything" is often on sale but it never includes scrubs. Frustrating

Super comfy well worth it! Everything was true to size

Great quality. Excellent customer service in store

This company stopped making things I want to wear/buy - the designs have gotten SO BAD! They also went so WOKE! Not everyone has the same opinions! Will take my money elsewhere!

I'm always loving Fabletics
Their clothes are comfortable, good quality and great prices!

And being a VIP member is even more rewarding!

I am a tall athletic curvy girl and FABLETICS is my go to for leggings for all types of workout! I feel sexy in them and most importantly confident and comfortable. The PureLex and Trinity material are my fav!

Clothing not true to size, not made from quality material, never lasts as long as clothing from other companies. Overpriced is an understatement.

The item I ordered is adorable and durable. I love it. However...in purchasing my one random item, I somehow was signed up for the VIP membership of which I was charged a week later $50 or $60 for. I was so confused because I didn't sign up. So I called to cancel cuz I didn't wat to get charged again. But when I called to cancel they said that I needed to use the credit that I had with that $60membership or it would disappear. Like what? How ridiculous is that, since I still paid for it.

So I say whatever, I will just use the credit, the thing I really wanted was not in stock. So I found something that I didn't really want or need to use my credit on, and then I still had to pay some fees that were almost $7! So I paid $67 for a pair of workout pants that I did not want, which is only like ten bucks cheaper than not having the membership in the first place, so not really a great deal.

And then when I went to cancel, the customer service rep tried desperately several times after I told him no, to try and bribe me to stay with the membership. I'm sorry but no means no. I took time out of my day to remedy this mistake that YOU made, and you aren't just saying alright let me do that for you, but trying to get me to stay, and disrespecting my request. Now I don't know if that is protocol, but either way, I found it extremely frustrating and annoying.

Because of this, I will probably never purchase from this company again, even though I really like my product. It's one of my favorite sports bra's that I own.