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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    831
  • Shipping
    808
  • Returns
    575
  • Quality
    792

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,713
Neutral
276
Negative
1,242
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1814) vip membership (467) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user edwarda570
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

My experience with Fabletics thus far has been very positive. I appreciate the care and transparency that have been shared with me. The clothes are good quality and appear to be improving.

Service
Value
Shipping
Returns
Quality

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Edward,

Thank you for the great overall feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in here at Fabletics

Best,
Mary

Thumbnail of user hannahg272
California
0 reviews
0 helpful votes
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January 10th, 2022
Verified purchase

The clothes are high quality; shipping speed and communication is great; the site is super easy to navigate; skipping membership months is easy; truly I can't think of much room for improvement!

Date of experience: January 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Hannah,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Cathy

Thumbnail of user angelas1243
New York
2 reviews
0 helpful votes
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January 4th, 2023
Verified purchase

Excellent durability, lasts for years, don't whither in the dryer easily
Customer service has excellent communication

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thank you for the great feedback regarding our Member Services Team and the items we have. It has been a pleasure doing business with you! Have a great day!

Best,
Lia

Thumbnail of user shawnn81
Pennsylvania
1 review
0 helpful votes
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April 14th, 2020

I'm a little unhappy with the fit. I am within the measurements on the size chart but my leggings roll down at the waist no matter how I move. It's pretty upsetting

Date of experience: March 15, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Shawn,

Thank you for bringing this to our attention! We are sorry to hear that you ran into some sizing issues! Your feedback is important, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user akaciab
Nebraska
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

Great quality and long lasting. I put 4 star only due to the fact the clothes are made for certain body types and I have a little trouble finding the correct size.

Date of experience: March 20, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Akacia,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Thumbnail of user h.m.a
California
1 review
0 helpful votes
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June 6th, 2023

Fabletics just lost a 50 dollar sale because the "help" wasn't. At all. Had to show her a pic of the item IN FRONT OF THE STORE. They don't have it. WTF

Date of experience: June 6, 2023

Thumbnail of user andreww1686
Georgia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

High quality goods and service is good and the food was alright too but the order came out quickly as well as the other items that were delivered by your house today

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user adab58
Texas
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Fabletics has some cute items but too many times one or both items are out of stock. I usually purchase when sales because some of it is pricey for just working out.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ada,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with us regarding our selections and pricing. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user marisaf53
Canada
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

I received an email saying my package would be here "tomorrow" on Monday may 16. It is not Friday may 20th and I haven't heard back. When tracking my item it still says the same thing.

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marisa,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user austinc336
Delaware
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I paid for faster shipping and it ended up coming in two separate boxes and only one of the boxes came on time. Also the black shorts were smaller than the rest even though it was the same size

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Austin,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user lanae7
North Carolina
1 review
3 helpful votes
  • Send Message
December 14th, 2018

After I saw an advertisement for leggings for 2 for $24.00. I got online and ordered 4 pair tonight. I was unaware I was signing up for the VIP program. After reading the reviews online, I decided to call immediately after placing my order to tell them I was not aware of the VIP promotion and 49.00 a month charge and did not want to be a part of the VIP program or monthly charge. The customer service tried to talk me into it, saying all I had to do was go online and opt out each month. I explained as a Nurse practitioner with 2 jobs and raising 3 boys, I did not have time to try and remember to cancel this each month, let alone remember with my busy life. I told him just to cancel the first order, he was polite and said I would be credited back within 3-5 days and receive a confirmation email. After reading these reviews, I will be sure to check my account daily and if it is one day past 5 days and I have not had a reimbursement, I will be following up. It is sad when a company gets a bad reputation due to fine print and customers are unaware of what they are signing up for, while only wanting to purchase a few leggings. I would recommend Fabletics changing their procedure and VIP policy if they want to keep happy customers. Word of mouth is everything.

Date of experience: December 12, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lana,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user coyt3
Tennessee
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The long pants I bought him were very tight he usually wears a size 36 but I should have gotten a 38.
I have kept them just in case he loses weight
Because they are very nice and stretchy

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Coy,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product you purchased from us.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user brittneys119
Washington
1 review
0 helpful votes
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January 6th, 2022

I ordered to pair of leggings from this company post pardon and was not able to fit them so I returned them to switch sizes and they did not have the ones I ordered previously so I had to get new ones. When the new ones came in it too me a while to try them on as I just had a baby, when I finally got the chance to I noticed one of them did not fit so I tried to return them and they said it had been out of the return window and they were not able to do anything even thought they were never worn still with the tag and then they told me to hold on and hung up on me. Some time later I called again to return them assuming maybe it was just the representative so I explained my whole situation to this representative and again THEY HUNG UP IN MY FACE. This place is a joke now I still have the leggings and I can't do anything a with them and have lost my money

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Brittney,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user heidim33
Michigan
1 review
4 helpful votes
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July 19th, 2017

I ordered for the first time for the two for $25 deal, and was automatically signed up for their membership without giving consent. I tried to get a refund and communicating back and forth with our bank and the company and no one would give me a refund. I NEVER SAID YES. The one girl I got told me they just automatically sign people up. It's a COMPLETE SCAM and will NEVER order from Fabletics again.

It took months for me to finally get a guy to give me my refund. Hopefully he actually does.

Date of experience: July 17, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Heidi,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user brianm3347
Wisconsin
1 review
8 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Your whole VIP membership is a scam and frankly immoral…NOBODY wants a $50/mo subscription to an athleisure site…and the fact that you sign people up for such a subscription with essentially no notification after they buy something on sale is complete bull$#*!. I'll never shop there again and have told 4 of my friends already not to order from you when they were planning to. PS - you $#*! is WAY overpriced unless there is a saleZ

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brian,

Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user moniquee5
Arizona
1 review
3 helpful votes
  • Send Message
June 5th, 2017

I was charged for two months which I had called to skip, when trying to use the money I was charged it never worked. I dont have lots of money but I thought it is Kate Hudson so its gotta be great, NOT A GOOD PROGRAM IF YOU LIKE TO KEEP YOUR MONEY DONT JOIN

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 3, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Monique,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member service will contact you shortly.

Best,

Samar

Thumbnail of user deniseb835
Indiana
1 review
0 helpful votes
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December 4th, 2020
Verified purchase

I started wearing FABLETICS about 10 months ago. I bought 2 pair at first, since then I have bought 3 more pair and I want more! I love them and I won't wear any other leggings They launder very well, I hang to dry (sometimes my husband has put them in the dryer, oops) they still are perfect, they are also true to size.

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Denise,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user cd58
Canada
1 review
7 helpful votes
  • Send Message
June 8th, 2015

Very disappointed. Buyer beware. They have been charging me repeatedly for months! I did not notice until today. I had no idea I had "signed up" for a monthly membership. This whole ordeal has put a bad taste in my mouth and I won't be buying from Kate Hudson again. I don't think I can even watch another movie with Kate Hudson in it. This is totally unethical. The woman at the call centre said it did say that you were signing up for the VIP account when you paid and we assume you read on the website that "VIP" means you signed up for a monthly membership. No, I did not go look at the websites membership program I was on the site to buy clothing and was not interested in a monthly membership. Every site calls their customers VIP... At this point consider it a catch phrase. The call centre lady also told me I was sent and email explaining that I had joined a monthly membership. I checked my email and there was one email in my junk folder from 3 months ago. It was just an add and said go here to skip. I wouldn't have known what "Skip" meant until today as it was the first time i learned about the program. I didn't have the email the call centre lady had talked about that would let me know about the monthly membership. My email must have blocked or deleted any other emails. To be honest even if I had received one I probably wouldn't have opened it up just thinking it was junk mail. I This is not a great start for a new brand that is trying to take off. Hopefully they will do something to make it up to me.

Date of experience: June 8, 2015

Thumbnail of user ashv11
Georgia
1 review
6 helpful votes
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August 20th, 2019

I ordered the 2 for $24 leggings from Fabletics, not know it was a subscription... yeah well I went and looked at my bank account and they had charged me $49. WHO WOULD BUY SOMETHING EVERY MONTH FROM A WEBSITE? I would be hella broke. I just couldnt believe how misleading the website was for this "VIP Membership" I probably will not order again. Love my leggings but not the sneakiness of the company. However I am getting a refund.

Date of experience: August 20, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ash,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user amirh91
Amir O.
Colorado
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Every single piece of Fabletics i wear is amazing. Theyre all so comfortable and durable, you also look great in it. I would HIGHLY recommend anybody looking for workout clothes to gear them a try

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amir,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user sarahw1460
GB
1 review
0 helpful votes
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November 10th, 2021

Bought 2 pairs of leggins, no where did I see it was a subscription. A few weeks later £50 taken out of my PayPal and credited to my account... absolutely disgusting

Tip for consumers:
Don't use

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sarah,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user taylora56
Connecticut
1 review
4 helpful votes
  • Send Message
March 4th, 2019

I bought one pair of leggings. The leggings were fine, nothing compared to lululemon, but decent enough. What I didn't know when purchasing one pair of leggings was that during checkout, the button to sign up for the VIP membership is already checked off for you at the bottom of the page. I apparently was supposed to see this and uncheck it if I didn't want to be charged $49.95/month.

I don't look at my checking account activity too much, I admit, so I did not realize until 10 months later that I was being charged this vip membership fee.

When I called to cancel, Icy kept trying to tell me I had been notified several times and kept urging me to wait until the next month to cancel.

The email notifications' I was receiving are titled "you've got credit, it's time to shop!" And upon clicking into the email, nowhere does it mention how much credit you have or what you have spent or anything about the membership you are enrolled in. Very misleading, unclear and shady.

Extremely disappointed in how the company is basically tricking you into becoming a member.

I racked up $800 in credit to Fabletics, which might sound great, but I honestly can't even find enough items I would like to own. It's not that the products are so terrible, but the way the company operates.

This is not how you gain loyal customers. Obviously many others feel the same after reading a few reviews.

Date of experience: February 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Taylor,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user julesh36
Colorado
1 review
1 helpful vote
  • Send Message
June 12th, 2020
Verified purchase

I have always loved the thickness of the fabric used in the leggings. My last order seemed thinner, with less quality. No longer like Lulemon thickness. Not sure why, but sad

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Jules,

We appreciate your feedback on our product quality. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user tessp1
GB
1 review
13 helpful votes
  • Send Message
July 27th, 2015

Fabletics is an online clothing store (advertising kate hudson on the cover). They lure you in with a 50% discount on over priced gym clothes. Once you click through to make the purchase, they advertise that you are subscribing to a VIP membership with great offers but you need to scroll down to the bottom of the page and you see in tiny print at the bottom of the page that you are signing up to to have £44 debited from your account every month (which you need to switch of with in 5 days). I am a total idiot for having fallen for it as the e-mail from them was going to my junk mail and I didn't check my bank account for a while so a lot of money was taken from my account. I called to cancel and they only refunded me 50% of what was taken from me (after being on the phone for 40 mins). STAY AWAY FROM THIS COMPANY. A TOTAL FRAUD AND SCAM AND OVER PRICED CLOTHES!

Date of experience: July 27, 2015

Thumbnail of user ericas767
California
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Fabletics is the way to go. Easy app purchases and can pick up at the local store.

Date of experience: May 11, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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