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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    831
  • Shipping
    808
  • Returns
    575
  • Quality
    792

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,712
Neutral
276
Negative
1,240
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,732)

Rating

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Other

Reviews that mention popular keywords

customer service (1814) vip membership (467) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user brandonk497
New Jersey
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

Shorts were good quality but shirts were very cheap. The in person store doesn't even carry the newest products. Heavy female leaning.

Date of experience: March 2, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brandon,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user angelag42
GB
1 review
15 helpful votes
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February 1st, 2016

I did not sign up for the VIP and they took £44 off me in the first month, complained and they told me that you could not cancel by email you had to write and then after Christmas i forgot to skip and now they will not refund MY £44, I have sent loads of emails and now threatening legal and court case and they are still not giving me my money back, horrible company, please please avoid this company

Date of experience: February 1, 2016

Thumbnail of user christopherc2192
Georgia
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I had zero trouble ordering. Didn't realize it was going to take almost a month to get the order. Won't be ordering again. And I wouldn't recommend this company or it's products to anyone, anytime.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christopher,

Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.

Best,
Dean

Thumbnail of user daniellee206
Arizona
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I joined fabletics to get all the great workout clothing however since joining when I go onto site to order most everything I want is out of stock. This is why I'm canceling my membership

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the selection we have online. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user andreww95
California
1 review
8 helpful votes
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September 12th, 2015

Orrid quality and remember they have a NO REFUND POLICY for the Membership. You get suckered into $49.95 each and every month and your screwed if you want to cancel. Dispute your credit card at your bank and get your cash back from the we scam artists You have been warned.

Date of experience: September 12, 2015

Thumbnail of user aliciak52
Minnesota
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

Order took awhile to get to me. I liked the outfit. But not wearing it until I lose more weight in stomach area. I have fears it won't hold up well. I washed it on delicate by itself.

Date of experience: December 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alicia,

Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Thumbnail of user sofian164
GB
1 review
13 helpful votes
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December 7th, 2015

I bought a bra on promotion and it was 9£ when I realise after 3 months thats once you shop there you sign up automatically to the membership and they take you 44£ a month without you knowing!

Date of experience: December 7, 2015

Thumbnail of user ryand719
Nevada
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

I've bought 3 pairs of everyday pants. 2 the zipper broke on and the one I do have the zipper is really difficult and will probably break too.
This is a huge flaw in their pants don't buy.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Ryan,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user karens4138
Florida
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I love FABLETICS clothing! I have been wearing it for 7 years & still have pieces in excellent condition! Quality materials, store service, ease of exchange/returns, and fun prints!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Karen,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user michelec706
Kansas
2 reviews
0 helpful votes
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July 1st, 2022
Verified purchase

I love all the products!. Though I'm not so excited I have to be charged if I don't buy something every month. But I really do look forward to seeing everything!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michele,

Thank you for writing a review! We would love to assist you further with the concern you had about the charge. Our Member Services Team will email you right away.

Best,
Dean

Thumbnail of user kristya6
Missouri
1 review
4 helpful votes
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February 13th, 2017

Don't waste your time or money with Fabletics. There are MANY other athletic wear companies with actual quality clothing and good customer service. You definitely get what you pay for with this crap. AND THE CUSTOMER SERVICE IS HORRIBLE. Good luck

Date of experience: February 13, 2017

Thumbnail of user josiet48
Texas
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I love Fabletics clothing and being a member makes it even better! They always have awesome deals and the process is easy to understand if I want to skip a month.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Josie,

Thank you for the great feedback regarding the VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day.

Best,
Lia

Thumbnail of user danaeb2
Georgia
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

Normal shopping experience. Nothing special. Nothing terribly difficult. The date at the top of this says July 10,2019 and frankly I have no idea how my shopping experience was that day.

Date of experience: September 12, 2019

Thumbnail of user charlotteg502
Georgia
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Everything I have ordered has exceeded expectations! Comfort & fit are perfect! My wife who never wore leggings due to feeling awkward is now addicted due to the comfort & style.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Charlotte,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user kristinr6
Florida
1 review
13 helpful votes
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March 16th, 2015

Like many others, I signed up for the $25 first outfit free, with the intention of continuing my membership if I liked the first outfit. However, the quality of the outfit left something to be desired. Even so, I continued with my membership with the hopes that other styles would be better quality.
Big mistake, because not only is EVERYTHING sold out CONSTANTLY, there is also a markup for almost every outfit, so you're really not saving much.
I ended up canceling my membership but I still have credits left on the site- but now in order to use my credits, I have to sign up for membership AGAIN in order to get the reasonable price for the outfits... AND, the credits can only be used for outfits that have been selected for me! Seriously, the money I paid on the site should be able to be spent the way I want.
Just stay away, it's not worth the headache!

Date of experience: March 16, 2015

Thumbnail of user andreaf140
Ohio
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

I've made quite a few purchases and there's not one item that I didn't like. I think the clothes are made very well and the quality is awesome. I'll keep purchasing.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Andrea,

Thanks for the feedback! We value your trust in Fabletics, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!

XO,
Ivy

Thumbnail of user debbiet571
Florida
3 reviews
0 helpful votes
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May 30th, 2022
Verified purchase

I have been a customer for many years. I love the selection, and price. Their products are reasonably priced in my opinion. Their clothes are comfortable when I workout. Thank you.

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

Thumbnail of user kelseys64
Nevada
1 review
2 helpful votes
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July 6th, 2019
Verified purchase

Fabletics isn't easy to use. There is no app. I don't like their point system over a credit system. Their customer service is horrible and email replies are automated and impersonal.

Date of experience: July 3, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kelsey,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user missyp45
Georgia
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I have found several products that I absolutely love, but dislike the loss of the monthly email reminder about whether I want to purchase a member credit or skip the month.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Missy,

Thank you for your feedback on our email reminders. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Thumbnail of user jamesp4070
Tennessee
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The quality of the items degrades very quickly, within 4 or 5 washes. The app is also very bad, slow. Won't load. It takes too much time to shop on it.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user connieh616
Florida
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

I made an order over a month ago and still have not received the product nor have I received any notice from the company as to why it's taking so long.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Connie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user rafaelo73
Massachusetts
1 review
0 helpful votes
  • Send Message
February 13th, 2022
Verified purchase

I don't understand why it takes weeks for orders to arrive. That is frustrating especially when items are a gift. You never know when you are going to get your product.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rafael,

Thank you for writing a review! Your feedback about the shipping timeframe is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user diegos142
Florida
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Bought them in a xs and a small looking to get the shorts shorts look but both literally came down to my knees very disappointing hood quality but size was horrible

Date of experience: June 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diego,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user chrisg1958
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Love the fabrics and the styles. Living in Canada makes the sales really worth it. I've been buying for a few years now and my clothes are still in great condition.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user sarahh265
Arkansas
1 review
4 helpful votes
  • Send Message
August 4th, 2017

My siblings bought me a $50 gift card to Fabletics, so I visited the website to try and use it. First I tried to put in my cart an outfit that was listed as $19, and two pairs of leggings for $24, but the outfit wouldn't reflect the sales price. I tried calling the company and they said that the two promotions can't be used together, which was annoying, but I guess companies have annoying policies, so I went back to my shopping cart and changed the order. I kept the two leggings for $24, and added two shirts, which were $12-$14 each, for a total of $57. I was excited about my order and went to insert my gift card, but then got an error message that gift cards cannot be used towards the promotions. That is a completely ridiculous policy! At any normal store you get a sale price and can use either a credit card, cash or gift card to pay. The method of payment does not change the sale amount. Just for comparison, the amount of merchandise in my cart with the promotions was $57, but if I chose to use to the gift card to purchase the same items, I would have to pay $108. And then I'd have to sign up for their scam, which according to all of the reviews below is very annoying and difficult to cancel. What a horrible company!

Tip for consumers:
Don't use this website!

Date of experience: August 1, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Sarah,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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