Fabletics

They catch you with the first outfit for $25, but the outfits that are $25 aren't even worth $10, so you pay extra for what you really want.
Here is my experience: I got my outfit, 2/3 items did not fit even though i used the sizing chart.
I exchanged the items online for a bigger size and a different color, but to only be sent the same exact size and the same exact color.
I called for a refund of the two items, and to cancel my account and demand the money that was "promised" the credit i had once the account was cancelled.
IT NEVER HAPPENED. As if I spoke to no one.

This company is a joke. As a business major, I am applaud that this even made it on the market. It must be nice to be a rich celebrity, not need investors and scam everyone. If you're gonna claim to be affordable, at least do that, and if you're gonna suck as a whole, then let people drop from the membership... signing up once, is as if you're signed up for life.

STAY FAR AWAY! Put those 50 bucks to Victoria secret or something with much better quality and customer service. I've never been so infuriated by a retail company. With all the competition out there, you need to either be cheap or have great customer service, not lack in both.

I hope this company goes bankrupt and fails.

WHAT A SCAM. The 1st outfit also includes a charge for $49 to be charged later. Their customer service is very poor I have just had 2 online chats and been on hold for over 30 min to be disconnected.

Poor customer service. I placed an order online yesterday, got notification that the order was processed, and was charged the amount due. Today I got a notification that there was an issue because they were unable to process my credit card (even though I was charged) because Fabletics stated my credit card company could not verify my billing address. My billing address and shipping address are exactly the same - as it is in my profile online with Fabletics. The email states to call customer service to resolve the issue. I called them and they said because my previous orders didn't get shipped to this particular address they canceled the order. They escalated it but then it takes another 24-48 hours for them to "fix" it, but I have to call and make sure that this has been done. They cancel your order rather than leaving it open so you can fix any issues. Since they canceled the order, you now have to take the time to go back and re-order the same items. If I didn't have so many member credits that I'm trying to use up, I would just leave it and never shop with them again. I have canceled my membership and now waiting the allotted 24-48 hours before I can re-order. What a waste of time.

I feel extremely taken advantage of and have no hesitation in stating what this company is doing is FRAUDULENT.

I've finally gave in and made a one time purchase in December 2021. They reeled me in with a fantastic sale that was what I now understand, too good to be true.

I used an older email account because I knew in my gut I would be getting a ton of marketing. I also used my PayPal credit account which I rarely use and hardly check my statements.

Lo and behold, it's May now and I have been being charged every single month since my original purchase in December. Yes folks that's January, February, March, April and May. It looks like I'm being charged $49 a month or something to that effect.

I honestly had wished I'd made this initial purchase through my bank because they would've resolved it right away however, I had to reach out to PayPal and got someone who's English was not so great.

Anyway, when I reached out to Fabletics via chat and told them I never signed up for any kind of membership and could they please provide proof as to when I agreed to a monthly subscription? I was told I was "automatically enrolled" in a VIP membership but the person I was chatting with had no idea what my last name was and said there was only a first name on the account. Account? I never set up an account create an ID or any kind of login. When I asked for my money back I got this very weird and confusing response that I could skip a payment by logging into my account. Then when I tried to respond that I felt their company was scamming me I got no further reply and could not make any more comments!

Just wow

I have never dealt with a more deceptive company. They give you VIP membership without you knowing it and then charge your credit card $49.95 per month for something you didn't buy. I should never have fallen for their first time customer 'schtick' I thought I was buying just leggings and a workout shirt. I thought that if the product was really great I might consider buying from Fabletics again in the future. Instead I got an 'ok' product, and I got a company taking money out of my credit card without my ok. Fortunately I caught it, but I'm sure there are many unsuspecting customers out their that don't look at their credit card statements real closely each month, and I wonder how many of them don't even realize all the money that has been taken from them! What a great way for a business to make money!

I called Fabletics today to talk with them about the issues. They wanted to keep me as a customer, I told them they were being deceptive to their customers and asked that they pass that information on to whomever should get the customer complaints. He still tried to get me to stay, I said 'no way', and he hung up on me. Great Customer Experience!

Stay away from the frustration you will have with this company. I hope that Kate Hudson is becoming aware of the customer complaints and does something to turn this around. There has got to be a better way to do business.

I joined fabletics a few months ago and have only ordered once after my initial purchase. I've skipped months and used my VIP credit. At the beginning of August, I signed in and skipped the outfit for the month and didn't think about it again. Today I received an email saying I didn't skip and that the credit was on my account. My mind immediately went back to the "horror stories" I had read before joining. I thought it would be a difficult process where I would be on hold and need to argue to get my credit reversed and maybe not get anywhere. This couldn't be farther from the truth. I started an online chat and was put in contact with Amanda (after about a 5-10 minute wait). She looked at my account and saw my previous activity and that I had skipped months in the past. Based on this, she processed a refund for the VIP credit. This was all taken care of in about 4 messages once Amanda was involved. Thank you Amanda for your help! The quality of clothing I have received has been great and my interaction with their customer service team has been exceptional!

I am a VIP member, and have spent over $1000 from just the last 6 months, but have been experiencing bad customer service in the past two months over and over again. The online chat service reps are rude, but so are the telephone reps... you can waste a good 20 minutes of your time explaining you issue and they literally will not get it.
To the point;
I've been charged month and month again for the monthly membership, although I make sure to skip it. It's a fight to get a refund, and even when I do I lose money in conversion from the US dollar.
I made a purchase of 4 items for $100. No one contacted me to let me know one of the items wouldn't be coming in and no one contacted me when they charged the additional $75 off my account before replacing the initial $100.
I know understand this is all a scam, and this company was too good to be true.
* I have wrote a bad review in the past, and all the rep said was "they were sorry I felt this way" and offered me store credit, for the money I lost in conversion at their fault... disgusting way to treat customers, especially loyal ones.
TERRIBLE!

It is very easy to navigate the Fabletics website! I love it! And they have so many choices and options. The delivery is also fast! I also love the quality of their products!

I've been buying Fabletics since they first came on the market! The leggings sets are cute & colorful, beautifully made, wear forever and hold their colors! I couldn't be more PLEASED. They are all I ever wear when I'm home! LOVE, LOVE, LOVE them!

I stopped receiving the email notifications that my "collection" was ready and got tired of being charged because I didnt "skip" that month, so I set alerts in my calendar to skip. Skipped a month and STILL GOT CHARGED! Called to cancel and got my last charge refunded. The product is great, I just wish you could order without the damn subscription fee, even if it goes towards the product I dont like being FORCED to buy something I dont need!

My daughter, a TEENAGER, kept receiving offers for these supposedly amazing leggings, almost daily. She planned on only buying the pair with the special but instead she ended up getting her account wiped out. I called customer service, and got another sales pitch on how if she were to purchase something each month she would not be charged. She is UNDERAGE! This should be illegal. The representative said he has no control over this. I am so angry! This companies tricks needs to be exposed! I had to inform the company that I will take this to the highest place possible, they took advantage of a minor. The reps response was, can I have the age of your daughter? NO! I am not about to give you anymore info of my daughter. She is a minor and you have wiped out her account of her allowance and that is all you need to know! It was at this point he finally said he would provide a ONE TIME CURTOSEY REFUND of $49.95 and close her account since she is a minor. Unbelievable! Thank you very much for your one time courtesy refund of your insolence in taking advantage of the naivety of minors!

This site bothers me... it is not clear when you sign up as a VIP member, that your card will be charged automatically each month, and now after reading that someone tried "skipping" one month, and was still charged, I feel this is a very shady company. I assumed, that by being a member, you simply got offfered outfits each month, suggested outfits, and were simply encouraged to buy... this however is not the case.
It is very misleading, and having received my first outfit at VIP price, and read the small print, and realised about my credit card being charged each month regardless... I decided to cancel.
I have done so by phone, and frankly I am disgusted. I was told that the original first outfit I bought at reduced price, will now be charged at the original very high price.
How dare this company try to trick people this way?
How dare you Kate Hudson make money from the public in such a shady way, when you are rolling in money yourself?
I regret ever buying the outfit. It is not worth the £90 that it was originally being sold for, and I could find just as good on the High Street for half the price, if not less.
Very bad... and misleading

My daughter and I were met with great customer service, friendly smiles and they even helped us shop when needed help finding particular items. Thanks Roseville Fabletics in the Galleria Mall!

I never received my product. When I called for more information, I was told that it was FedEx's problem and that I need to call. When I asked why Fabletics couldn't call the representative doubled down and said I needed to call since it wasn't a fabletics priblem

Same scam for me. There is no way in hell I would have agreed to be a VIP member. I buy one work out piece a year if that. I did buy three with my order because it was a good deal. I like the items, BUT I DID NOT AGREE TO BE A MEMBER. I just saw on my credit statement I was charged $49.95 because I DID NOT ORDER ANYTHING IN A MONTH. Sadly because I was busy traveling I did not catch the previous month charge. Do not order from them. Cute stuff not worth the hassle. Will be calling my credit card company, and letting my 500+ friends on FB know not to buy from them

Don't use this site unless you are willing to pay for this so called 'VIP' account of £44.00 a month to basically throw your money away for nothing.

I purchased on this site in may for just casual yoga leggings. I had no clue about this so called 'VIP' scam that as soon as you put your bank details in on your purchase you are automatically signing yourself up for these monthly payments. I unfortunately didn't even notice them for a few months, I wasn't given any emails or invoices.

I have now contacted them via email as no doubt it will cost me to call them.

DONT USE THIS SCAMMING FABLETICS.

Bought two of the exact same shorts just two different colors. One short was a full inch longer than the other in length. Waist band was also not very tight and was not adjustable

Do NOT get sucked into this! Extremely poor membership scam! I have been charged a total of $800 for the $49.95 membership fee you are charged monthly if you do not purchase something! Ridiculous!

I don't think I've ever purchased something I don't love! The quality and styles are so great and compare to that of more expensive brands, they knock it out of the park every time!

I love how soft the clothes are and how cute but most of the time they don't have sizing or they only make one color it would be nice to have more color choices

I have been a vip member for over two years and I skip half the months. It is hard to get the right size and color garments in stock because they sell out fast so that is why I skip half the time.

I quickly and easily found what I was looking for. Saved major bucks as well! Received promptly an email after ordering and was delivered in a few short days. Jersey was awesome looking too.

Men's options are very limited and the fit of the same items changes month to month. Shipping takes a minimum of 2 to 3 weeks and customer service is terrible. Spend your money elsewhere.