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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    831
  • Shipping
    808
  • Returns
    575
  • Quality
    792

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,710
Neutral
275
Negative
1,237
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,726)

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Other

Reviews that mention popular keywords

customer service (1814) vip membership (467) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user jackf586
North Dakota
1 review
0 helpful votes
  • Send Message
February 7th, 2022
Verified purchase

I placed an order about 22 days ago when they had their 2 pairs for $24 shorts deal. It has still not arrived, I spoke to my first representative with the live chat feature and they did not say anything before ending the chat. I then spoke to my second representative on the live chat feature and she only told me information about my order than I could find on the tracking page, she then told me to contact them again in 5 days if the order did not arrive. It didn't arrive so I then talk to my third representative over Facebook messenger and they told me to wait 4 more days and if it hasn't arrived to contact them again. Well, 3 days later I got an email saying they my "return has been received", this happened to be the order that I have been waiting for. As soon as I got the email I called their hotline and talked to my fourth representative and she told me that the delivery ran into some bad weather and they decided to just send the stuff back instead of completing the delivery. She then told me that the items that I ordered are now sold out, after they were apparently already in transit to be delivered to me. They were only able to get me instore credit. My order consisted of 4 pairs of shorts and a tank top that were all on sale, the total was about $77. So before when I was about to get 5 items, I can now get only one pair of shorts and maybe a bundle of socks. I am overall extremely dissatisfied with my experience with Fabletics, which sucks because I do think they make a good product, but what is the point of a good product if the process of acquiring it is such a hassle.

Tip for consumers:
Might want to go elsewhere, shipping might take forever and items are way overpriced when not on sale

Products used:
None, they got returned after being in transit to me after 18 days

Service
Value
Shipping
Returns
Quality

Date of experience: February 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jack,

We are deeply sorry to hear about this, and we are even more sorry to have disappointed a customer. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user alvinw106
Maine
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

The VIP, whole deal is foolish and a bad way that keep customers. I also ordered a swim suit two piece and got only the bottoms.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alvin,

Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user alysone12
Idaho
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I like the fabletics workout gear, just wish they would branch more into casual and dress clothing too - I don't need new workout gear every month.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyson,

We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user mariahp39
Washington
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I love fabletics clothing. They are great quality and also super cute. I have ordered from them about 3 or 4 times now and I don't have any complaints. Thanks!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mariah,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user richards5260
Nevada
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Never asked, was never told about subscription. No notice of funds being withdrawn. Avoid Fabletics!

Date of experience: February 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Richard,

We regretfully note that we received your feedback regarding our VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user amyb2693
Minnesota
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Monthly cost was had for me to call and skip and sometimes I didn't have the $$. It's just not a system that works for me.

Date of experience: February 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and the monthly member credit is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user juliag540
Tennessee
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

I have several clothes from fabletics. My favorite were the joggers from last year. I wish the made someone Women's sweatshirts a little longer. Highly recommend

Date of experience: December 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julia,

Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user kaylal412
Alabama
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Great prices and great clothes. Would definitely get again. The fabric is a little thin but extremely soft and comfy. Just get to many emails now.

Products used:
Sports, bras, leggings, & slippers

Value
Shipping
Returns
Quality

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kayla,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user alexanderv255
New York
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Product is good except when you sit down whatever is in you pockets falls out. I lost my house keys and dropped my phone multiple times.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Alexander,

Thanks for sending your review! Your feedback about our product styles and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user annettej192
Nebraska
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Don't really care for how they fit and the material of what I have purchased. Beautiful colors, not a fan of the material elastic tight feel.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Annette,

We're glad you enjoy our unique styles! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user switzc
California
1 review
3 helpful votes
  • Send Message
March 2nd, 2021

They have customer service 24/7 yea, but to get your refund back is nearly impossible. I did a refund back in May of 2020 and was suppose to receive a total of $160.39 back on my Pay Pal account but never did. I called multiple times, and they kept saying that they've put in the refund process but i need to check with my Pay Pal account because they are 'blocking it'. Called up Pay Pal and they said they are not blocking Fabletics at all. Called Fabletics up again to inform them that they are not blocked, so they try to refund me again to no avail. Called them AGAIN for who knows how many times, and they said oh we will escalate this issue and issue you a check, which will take 6-8 weeks. A month in, still no check so I called them up as I was moving to a new address. That's when they informed me that a check was never issued, and they know of a way to refund it to my PayPal that would work. I waited, still no refund. Called them up again, and finally they said the 'Pay Pal process didn't work we will issue you a check'. I got the check, but it was for $49.95 instead of the $160.39 that they owe me. I called them up, and ask for the remaining balance through check, and guess what? They put my refund through Pay Pal when I clearly told them not to. Also, 'once we put it through Pay Pal, it's out of our hands'. So I guess I'll just have to wait for this process not to work again and calling them up and wasting my time again. This has been ongoing for 9 months, and I've called them nearly every month. Could have used all those hours spent on the phone with them at some side gig making more money.

Tip for consumers:
Don't sign up. Everything looks great at the start, but the quality of the material is cheap. After a few washes you'll see a bunch of piling. I signed up with them when they first started out, and cancelled my membership a few months in. I thought I'd give them a try again and frankly the quality was way better before. My worst decision ever was to give them a second chance.

Service
Value
Shipping
Returns
Quality

Date of experience: March 2, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Switz,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your refund concerns.

Best,
Bella

Thumbnail of user elianap16
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I ordered 2 pairs of leggings but only one pair came, there has been no update for the 2nd pair and why its being delayed idk maybe I'm over exaggerating

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eliana,

Thank you for your feedback on our shipping. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Thumbnail of user alexb1715
Illinois
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Tiktok ads dont mention a $60 a month membership... apparently its against the law to write reviews that aren't true so thats how you know im right

Date of experience: April 1, 2023

Thumbnail of user cherylo9
New York
2 reviews
31 helpful votes
  • Send Message
January 21st, 2016

One is committed to spending $49.95 every month and you have only 6 days to notify Fabletics that you are skipping a month or your credit card will be automatically charged. Apparently the reminder went into my Spam folder because I was charged without a heads up. Bad enough. I knew this going in, so, I blame my own stupidity for signing up. To make it worse, the quality of the athletic wear I purchased was awful - crooked seams, cheap material, poor fit. In addition, I think that they sell your email address to every available list. I had never received so much junk mail in my life until I signed up with Fabletics. I spend half the day 'unsubscribing' to junk mail senders lately. To Kate Hudson: has your career sunk so low that you have become a money-grabbing scammer? I would never let my name be associated with such a shoddy, non-transparent company, much less-so if I were well-known. By considering only the bottom line, you have besmirched your reputation and joined the ranks of sell-outs rampant in this country.

Date of experience: January 21, 2016

Thumbnail of user aixag
Florida
1 review
2 helpful votes
  • Send Message
February 15th, 2018

IT IS A DECEIT, IF YOU PURCHASE WITH THAT PROMOTION. MONTHLY DISCOUNT $ 45 FROM YOUR CARD, EVEN IF YOU DO NOT BUY ANYTHING. IT IS A MEMBERSHIP THAT YOU PAY WITHOUT USING IT. I AM GOING CRAZY. I HAVE CALLED THEM EVERY TIME THEY MAKE THE CHARGE TO MY CARD TO SAY THAT IF IT IS NECESSARY TO RETURN THEM WHAT I BUY I DO, SO THAT THEY DO NOT CONTINUE CHARGING THE ACCOUNT MONTHLY. WHEN YOU DO NOT GAIN ENOUGH MONEY MEANS A LOT.

Date of experience: February 12, 2018

Thumbnail of user denised34
Canada
1 review
14 helpful votes
  • Send Message
August 10th, 2015

Of course, the only reason people send reviews is because they're either blown away by the service or they're very unhappy with the service. From what I've read, most are unhappy. This review will be no exception.

I had been a VIP member with Fabletics since November. I'd seen something I liked and purchased it but after that didn't see much that grabbed my attention, so I kept skipping the months. This past month, I didn't get a notification telling me to either skip the month or get charged the VIP fee. ($49.99 USD) Keep in mind, I'm in Canada.

* I also had the EXACT SAME ISSUE with their sister company JustFab. THEY FORGOT to email me a reminder. (They charged me $39.95. USD)

I have yet to receive my refund, which will no doubt be LESS than what they took out of my account because of the exchange rate. That's what happened with JustFab.

These people are crooks. They saw that I kept skipping months and probably thought it would be a good idea to just "forget" to email me a reminder. I'm not happy with Fabletics or JustFab. The fact that Kate Hudson would lend her name to this company is BEYOND me. Don't get involved with these people unless you like surprise charges on your credit card! Or you can buy their products but don't sign up to VIP.

Date of experience: August 10, 2015

Thumbnail of user sarahm154
Nevada
1 review
16 helpful votes
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August 15th, 2015

I am a current member of Fabletics, and the company is not the problem. My first outfit was purchased, sent, and I was satisfied. During the sign up period I read the fine print, maybe you should try it. The site clearly states that you have a 5 day grace period in the beginning of each month to either purchase an outfit or skip the month. Nowhere does it state that they will notify you to remember to do this because most of us are adults that don't need basic reminders. The second month I completely forgot, and on the 6th day was hit with the charge I knew would hit my account. I called the customer service and just asked if it could be waived if I purchased something, the lady had no issue with this, the charge was removed, and I bought my second outfit. I bought the 3rd month, and since then I have opted to skip each month except this current one because I wanted a new outfit for the gym. Nobody has to remind me each month to skip, I just do it on my own - like paying rent. And you should have faith that you too can remember. Good luck and happy shopping!

Date of experience: August 15, 2015

Thumbnail of user kimberlym460
Kuwait
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

Best leggings ever plus the bras and hoodies and tops rule the athleisure / athletic world for women! Be it gym, errands, yoga, traveling, or lounging, you can't go wrong with Fabletics

Date of experience: September 16, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kimberly,

Thank you for your compliment! We are glad that you are satisfied with the styles we have in Fabletics. Hope to hear more from you in the future!

XO,
Ivy

Thumbnail of user abbyb127
Massachusetts
1 review
0 helpful votes
  • Send Message
November 12th, 2021

I called in regards to points I earned and have suddenly lost. I was previously told by the customer service team that the points would not expire and not to worry. Come to find out, they did, and I lost over 1500 because I was lied to. When I called to figure out the problem, the extremely rude, grumpy from the start supervisor named Edgar told me not his fault. There is no proof on their end in their notes I talked about points, but that he can see, I called and did talk to someone for assistance. I replied, so you know, I called and talked to your employees, and because it didn't get written down in your notes, there is no way you can assist me. He replied, not his problem, and no. I've been a loyal paying member and customer for years, and this is how they treat and talk to their members. Don't get a membership. Don't waste your time. Sadly, they have nice clothing but sucky customer service supervisors that don't know how to talk or help loyal customers never-mind know how to be polite. If anything, shop but stay away from any membership. Its clear they do not want to assist.

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Abby,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user hollys269
Georgia
1 review
0 helpful votes
  • Send Message
April 1st, 2020

I PERSONALLY CANCELLED MY ACCOUNT IN SEPT 2019. CLOSED PERMANTLY. FABLETICS THEN ALLOWED SOMEONE FROM A DIFFERENT STATE TO ILLEGALLY ORDER AND SHIP OVER 700.00 WORTH OF MECHANDISE. THEY ACKNOWLEDGED IT WAS THEIR FAULT AND THEY ARE FIGHTING TO GIVE ME MY MONEY BACK.

Date of experience: March 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Holly,

Thank you for writing a review! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user abagailf
Colorado
2 reviews
0 helpful votes
  • Send Message
October 6th, 2020

I placed my first order with the 2 for 24 deal on their leggings and ordered the last pair of this limited time only pair of leggings and immediately my leggings were stolen at FedEx. When I contacted customer service they refused to help me for over a month saying it was my problem to deal with FedEx. After a month FedEx told me it was actually fabletics responsibility so I had to contact them again and after dealing with two different customer service people who couldn't seem to figure out that I wanted the same 2 for 24 price with a full refund, I finally was told I had to pay at least 5$ for shipping for a new set to be sent to me. (Don't think I should have had to pay anything since my first pair never made it's way to me.) When they finally arrived 1 of the pairs was damaged. I reached out to customer service and they refused to send me a new pair until my return had been returned to them and processed which took another week and a half. So in conclusion if you want to spend almost $50 for leggings to then wait two and a half months for them this is your place

Date of experience: October 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Abigail,

Thank you for sharing your overall shopping experience with us. We sincerely sorry for the negative experience you have encountered with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user hollyl368
New Mexico
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

ORDERED A SPORTS BRA ACCORDING TO THE POST OFFICE AND FABLETICS IT WAS MOST LIKELY DELIVERED. I DID NOT RECEIVE IT. THE POST OFFICE WAS NOT SURE IF IT CAME TO MY ADDRESS. THEY BELIEVED IT MIGHT HAVE BEEN RETURNED BUT HAVE NO RETURN INFORMATION FROM FABLETICS. I FILLED OUT A CONTACT FORM FROM FABLETICS BUT NEVER RECEIVED ANY FEEDBACK FROM THEM.

Date of experience: September 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Holly,

Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user ashleyb910
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 8th, 2020

One of my orders went missing; I contacted Fabletics via Facebook messenger, Instagram DM, Twitter DM, email, live chat, plus I tweeted them, and NO RESPONSE. Nothing. Nada. Zip, zero, zilch. TERRIBLE customer service! And paid $$$ for an outift I NEVER RECEIVED.

Date of experience: December 8, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ashley,

Thank you for sharing your feedback! We are sorry for the negative experience you have encountered, especially with our products and services. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user madelinek46
North Carolina
1 review
0 helpful votes
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April 15th, 2021

Order 2 pieces on April 3rd it's now the 15th. Order was due yesterday tracking number says the item staying KY for over a week before moving. Bad shipping agent.

Date of experience: April 15, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Madeline,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user andrewf954
California
3 reviews
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

Never got what i ordered. I tried several times and finally gave up. Not muchhof a business opractice...to say the least.

Date of experience: September 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Andrew,

Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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