Fabletics has a rating of 3.2 stars from 11,726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I have not been getting reminder emails to "skip the month" so therefore I am accruing a million member credits. But I am getting emails about new clothing lines. Just doesn't seem right.
Date of experience: September 1, 2022
It was a few items I wanted, then to my surprise I got a 50+ charge to my CC. For having a membership, why don't I feel privileged? Just greedy company that I will never purchase from ever again!
Tip for consumers:
Be aware of the monthly membership dues they rip out from you cc account every month
Products used:
None
Date of experience: July 1, 2022
Hello Susan,
Thank you for writing a review! Your feedback about our charges is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
After many calls to the shipping company and fabletics my order ever arrived. Very disappointed I never got to try the product but I can't pay money for an item I never receive.
Date of experience: September 12, 2019
Hello Alexandria.
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I placed an order for 2 pairs of shorts for $24. I only received 1 pair. I called and spoke with a customer service rep and they said they could not help me.
Date of experience: November 1, 2022
Hello Edward,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Ever since I became a member a few years ago, I refuse to wear anything else. The leggings are so comfortable and they hold me in all the right places. My favorite ones are the ones with the pockets.
Date of experience: July 4, 2022
Hello Mariella,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I used to hate leggings and sports bras because neither of them fit well. These leggings don't slide down every time I move and I can get the bras on and off even though I have a bad shoulder.
Date of experience: May 23, 2022
Hello Donna,
Thank you for your positive review and for sharing this with others. It was great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
None of the leggings fit well and slide down all the time. The sports bras are even more ill-fitting. Very disappointing purchase. Half of the order was not even delivered for 3 weeks.
Date of experience: January 18, 2022
Hello Lala-Rukh,
We are continuously striving to satisfy our member's needs. Thanks for your feedback on the sizes of our workout clothes! Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I dislike calling customer service and you have to wait a long time on chat or on the phone. Go to the physical store if you like their stuff. Overpriced and okay quality.
Date of experience: July 3, 2019
Hello Lei,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Before, it was easier, especially because I was able to do it on the brand website. Now, i can only access all the questions and response options if i use my mobile device.
Date of experience: August 1, 2022
Hello Juanita,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The shorts with the built in liner tend to slide down my butt when I'm running around and I fear my crack is showing. I like the shorts, but don't like having to pull them up every couple minutes
Date of experience: June 4, 2022
Hello Gary,
Thanks for sending your review! Your feedback about our product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I was offered by them some credit to shop in their store and because of that they deleted my membership and told me I can never in my life ever shop with them under my name that's so stupid
Products used:
Leggings
Date of experience: August 13, 2022
Hello Ross,
Thank you for sharing your experience with the VIP program and shopping online We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I had a problem with my account and the Salesman was so kind and helped me work through it. Everyone has always been so helpful when I come in the store. Love it!
Date of experience: February 17, 2022
Hello Julie,
Happy to hear that your concern was taken care of! Apologies again for the trouble, but happy it all came together in the end.
Best,
Renz
I love my new Fabletics workout wear! It is comfortable, has plenty of pockets in the trinity leggings & shorts and I love the compression that holds you in all the right places.
Date of experience: September 4, 2020
I responded to an ad offering a $25 outfit and free shipping for new customers. Took the time to go through the site, searching for the right outfit. Finally found what I wanted (I'm a tall - hard to size, so I was super excited to see they had tall sizes, even though most of them appeared to be sold out :/) and when going to complete the transaction, saw that the "VIP" service was automatically selected. I deselected this, because I wanted to try out the quality and fit before committing - but when I unchecked the box, the offered discount went away. I started an online chat with a representative, who told me the offer only extends to those who agree to "VIP" service - a $50/mo charge.
This is deceptive advertising. If you can't even honor your own promo deal, you shouldn't offer one. And, if you're going to make your customers jump through hoops on an initial transaction, this doesn't bode well for future dealings. Also, the non-discounted price was $110 for one tshirt, one pair of yoga pants, and a sports bra. Totally lost my interest! I'll never do business with this company.
Tip for consumers:
Read the fine print - for sure!
Date of experience: August 14, 2014
I purchased some stuff from this brand and paid but after a month I was surprised that I got charged under the hood for an amount twice as much as what I paid, when I verified I found out that I got added i to a subscription without me knowing it!
Date of experience: July 1, 2022
Hello Radouane,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the monthly credit charge is essential to us. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
I signed up a a Black Friday sale and was unaware I had to pay a membership fee, maybe I didn't look hard enough but it's definitely misleading that they are not upfront about that which is insanely frustrating. 2nd they are supposed to send emails apparently before they charge you an didn't receive any. Finally I call to cancel because this is ridiculous I'm not paying $70 a month and yes $70 because I'm Canadian, not the $40-$50 they advertise and don't tell you conversion will be applied, then I speak with someone who says I have $150 worth of credits on my account and I should use that first before I cancel so I say fine might as well then when I try to do just that it STILL finds a way to charge me like wtf saying I need to pay $30 so I call to cancel and this lady was nice at least but she still did try the whole credit thing on me again. Point is no way will I shop here again, very misleading and not worth the $200 I was charged FOR NO PURCHASES
Date of experience: February 11, 2020
Hello Hope,
Thank you for bringing this to our attention! We're sorry to hear you disliked the VIP Membership program. We deeply value your relationship with Fabletics, and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best Regards,
Nelle
I've been a member with Fabletics since Kate Hudson was on the cover of Self 6 months ago (May 2014). I haven't had a problem skipping months and in case I forget I have my calendar app remind me. I think most of the 1 star reviews are from people that somehow missed that this was a membership program. I feel for them, but I don't think that warrants calling Fabletics a scam. To me, the membership aspect of the company was made pretty clear on the website. Prices next to items are shown at two different prices, one price for VIPs and one "regular" price for non members. I find the auto pay annoying, but that's how membership programs work and their clothes have made it worth it to me.
As a stay at home mom and yogi, I live in work out clothes. I find the quality of items sold by Fabletics to be mostly on par with the big brands like Lulu, but with greater variety and clearer sizing/fit information to accommodate problem areas and varying body types. I love that I can find a top that doesn't squeeze my midsection while still supporting my chest. Plus they are constantly changing what's available on the site so you probably aren't going to show up to your next barre class matching the gal next to you. I find the designs on trend and functional. I just got a baseball tee from them with thumb holes that I LOVE! If you don't have a problem logging in every month and skipping then I think this brand can save you money.
I haven't needed to cancel the membership yet, but I will be on the lookout for the problems that others have faced on here when I do and I'll update my review if I can
Tip for consumers:
have your calendar app remind you constantly at the start of the month to skip. my phone dings and i snooze it until I actually do log on and skip. Even if I'm planning on buying an outfit from them, I skip anyways as you can always go back and shop later
Date of experience: November 13, 2014
I'm always happy with all my Fabletics outfits. The quality is great and the cloths are always on trend. I have recommended the brand to many friends over the years and will continue to do so!
Date of experience: May 20, 2022
Hello Christa,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I've ordered from Fabletics before and this was my worst experience. I love their products, however, there were many issues. First, an item I ordered was canceled. I didn't find out until later that their reasoning was "inventory error" but this item was still in stock in all sizes. So they told me it was actually going to delay shipping so they canceled it. I would have thought there would be some communication with me, the customer, before someone would be canceled due to delay in shipping. Three of my items shipped but it took forever to arrive. Pitney Bowes is one of the worst shipping companies I've ever dealt with and I don't understand why companies still choose to use them. They never update tracking and everything is always way late. It seems like it always gets stuck "in transit" in Indiana. A week later I get another shipping confirmation for my last item which I didn't receive until after 15 business days from when I placed my order. That prompted a refund but makes me question why my other item had been canceled when this one took too long. Customer service wasn't too helpful. I was given a 20% coupon in my account which I have yet to see. Makes me wary to order again.
Date of experience: May 26, 2022
Hello Chelsea,
Thank you for writing a review! Your feedback about the canceled item and shipping time frame is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I received an email not long ago about how outfits were 75% off so when I clicked the link I saw I could get outfits for 20$ so I figured why not! I read what comes with being a VIP member and I knew that being a VIP member meant being charged 49.95$ a month. But when I received the email today that I had been charged, as or they like to say "credited" 49.95$, I was caught off guard because when I bought that 75% outfit I was AUTOMATICALLY signed up. So I called to cancel and when the lady said why I said that I couldn't even remember ever becoming member so she proceeded to tell me that I was right, I had never signed up but that I automatically became a member because of that purchase.
I understand they are a business, but how is that fair?
I had no reason to take into consideration the fine print because I didn't even know it applied to me!
Love the clothes I did receive, but once I purchase for the credit I currently have, I will no longer be a Fabletics customer.
Date of experience: November 11, 2015
Shopping online is easy, although a lot of the sale items are usually out of my size, I really enjoy using the site. The clothes quality and fit are usually right on the money! Love fabletics!
Date of experience: July 4, 2019
Hello Stephanie,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
I love this brand and their leggings, athletic tops, and bras. I also love how they highlight monthly/quarterly design lines with celebs who inspire them. I have been wearing their leggings for several years. I have branched out to tops and now bras because as a full busted yet fit woman some tops don't cover or fit well. I further support by being a vip member and getting my young teen daughters on board with your products. But recently I have failed to align with your celebrity line promotion in regard to YITTY and the shaping items. I'm looking for the next season of cute leggings and such and they really aren't there to be found. I know fitness is for everyone but i feel shaping products aren't about fitness. Or being fabulously athletic. I can be patient with the promotion to a broader demographic that may not be readily attracted to working out and fitness. But I was initially attached to this brand and products because it fit me. Someone who is active often and in multiple fascists. I look forward to the next line or season of products to come back in line with higher active ladies like me because I absolutely adore the styles and fabrics. The support the leggings provide is top tier. The tops are super cute too.
Date of experience: June 1, 2022
Hi Kendall,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
So being a first time customer, i wasn't sure what sizes I should get so I went with a size that usually works for me, but it was a liitle big, but when I went to exchange, they didnt have in stock any of the fundamental shorts in the size I needed. Its a quality product, i just wish I could wear it i was able to exchange for a different short, but having the size of the short I wanted would've been nice
Date of experience: August 1, 2022
Hi Josh,
Thank you for sharing your feedback regarding the availability of the items, it will help us improve our operations and services. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I have purchased 4 pair of pants a tank and a sports bra. All the products exceeded my expectations and I will be purchasing more in the future. The fit, quality and performance are spot on!
Date of experience: August 1, 2022
Hello Kathleen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Pant didnt fit as expected on the crotch/thigh area, should be more tightened. Dissappointed with the shape advertised and got.
Date of experience: February 2, 2023
Hello MD,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Amy,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your skipping email reminder concern.
Best,
Renz