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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,698
Neutral
273
Negative
1,228
View ratings trends
227
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How would you rate Fabletics?

Reviews (11,702)

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Reviews that mention popular keywords

customer service (1814) vip membership (467) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user jeannieb34
Kentucky
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

Love all the products I have purchased from Fabletics! The apparel is really great athletic wear that is not only fashionable but functional and the price is too expensive

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jeannie,

Thank you for trusting us and shopping with us. Fabletics is always ready to serve members like you with exciting shopping offers. So, stay tuned!

XO,
Ivy

Thumbnail of user tiffanyb1200
Florida
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Clothes ran small. Usually that size fits, but sadly things didn't translate size wise this time.

Date of experience: May 10, 2024

Thumbnail of user autumnc107
Kentucky
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

I got the largest size offered and still didn't fit. I was hoping for a sport bar comfortable enough to wear all the time. That's not what I got.

Date of experience: August 13, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Autumn,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user er216
Kentucky
1 review
0 helpful votes
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October 14th, 2020

Before I get upset, I'd like to clarify that fabletics clothing quality is amazing and I cannot ever complain about that. Other than that, I do not feel that they have anything else good to offer. The VIP membership is a joke. They take out 49.95 each month, which is fine, but you cannot however use that toward your purchase IF you are using the 40% off or what ever fake percentage off they offer. So you can get the 40% off but not the 49.95 member credit and say spend 60$ on two items. BUT you can use your member credit(49.95) but not 40% off. So I'm actually spending more money by using my member credit, which is my money, versus using the 40% off. I know this is confusing but I feel that the entire site and terms and conditions are genuinely confusing. I definitely feel this site needs a rebrand with using less confusing terms instead of screwing people over. Maybe instead take out $25 a month that people have to put toward an item they want as well as receive the discount benefits they are running that month for VIP. Otherwise, each sale contradicts one another.

Date of experience: October 14, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erin,

Thank you for writing a review! We are glad to hear that you love the quality of our clothing! We are continuously striving to satisfy our member’s needs as much as possible, especially with our promotion and credits. We will contact you for further assistance.

Best,
Nelle

Thumbnail of user willowb13
Canada
1 review
1 helpful vote
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September 30th, 2020

I was a very happy member. I sometimes wasn't happy with the fit or the quality of the clothes but I spent a lot of money every month by ordering at least 3 outfits plus my membership. I had saved up quite a bit of there point system. Enough to get a free outfit. My daughter had a tantrum over her one outfit not coming because they were out of the size- it would be nice to get a heads up and offer a different size instead of just sending half the outfit and that's it. So she went on my phone and sent off an email saying it was bull$#*! and she wants to quit the company. They canceled my membership and when I emailed to rectify they took away all of my points. Flat out refused to give them back. What company would do that? Throw away a great customer over I think 2000 points = a mere outfit. Instead of keeping a happy client who purchases more that 3 a month. I spend thousands of dollars here. This company has so much potential but it's sad how they choose to treat clients. I have read many many comments siting many upset customers that I wish I had read before I took my business here. Happily now shopping at several different stores getting different styles however I do miss looking forward to new outfits every month. I hope someone with business savvy and a great product starts a similar company because I will happily join! The order number is from one of my last orders.

Date of experience: September 4, 2020

Thumbnail of user annieg16
Idaho
1 review
13 helpful votes
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July 28th, 2015

I give them A+ for marketing and F- for quality, value & ethics. Kate Hudson must be in dire straits to be their spokesperson... shame on Kate ( should I say "Oink! Oink!).

Annie

Date of experience: July 28, 2015

Thumbnail of user aimeer77
Alaska
0 reviews
0 helpful votes
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January 13th, 2022
Verified purchase

As a spin instructor, I need a lot of different options to wear. Fabletics offers me that!
I love the Powerhold compression and light and airy tanks. Thanks, for always having me covered.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aimee,

We're so glad to know you love the items! We were blown away by your positive words, we really appreciate the time you took to write the review. Thank you and have a wonderful day!

Best,
Zeth

Thumbnail of user elanp
Arizona
1 review
10 helpful votes
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January 31st, 2018

I love the reviews of the people who give it one star who clearly state that they did not read the fact that you pay $50 a month or SKIP the month. I reecieve no less than 3 emails before they charge my account every month saying Purchase or Skip. It's NOT a Scam, my daughter and I have purchased and loved Fabletics wear for years now. I skip my monthly purchase 85% of the time and have never had a problem returning or exchanging something that did not fit. There were a few months that I forgot to skip, not happy with myself but, it's not a waste... a few months later I used the credit to purchase a pair of leggings as a gift for someone or myself. PEOPLE... LEARN HOW TO READ AND CHECK YOUR E-MAIL. DON'T BLAME AN E-COMMERCE SITE FOR YOUR LACK OF DILIGENCE!

Date of experience: January 29, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Elan,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Thumbnail of user jessican1228
Minnesota
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I have been a Fabletics member for almost 5 years but I've found that in recent years, the quality has diminished and the sizing has gotten smaller. Additionally, the bras fit very stangely.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for the feedback about your experience with the product size and quality. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user aaaf
Australia
1 review
0 helpful votes
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November 3rd, 2020

I have never heard of this brand before, until I noticed regular transactions on my credit card going back to May 2019. I googled it and found out its an active wear brand that charges US 49.99 for a VIP membership - the same amount that was coming off my card. I assumed that someone had got a hold of my card details so I cancelled my card and reported it to my bank (Westpac). Westpac said there was nothing they could do because I should have noticed it earlier and that "its not fraud because its been going on so long". They suggested I call Fabletics to report it. While googling their contact details I found many customer complaints about money being charged without consent. I started to realise that it didn't make sense for someone to steal my card details only to sign up to a plan where you are only charged when you don't purchase anything. The only person/group getting anything here is Fabletics. There are no other dodgy transactions on my card. If someone had my card details surely they would buy something else? So I believe its the company itself that is scamming me. I've decided not to call them because I won't get my money back and will just be charged international call costs. Avoid this company and keep a close eye on your bank statements!

Date of experience: November 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

Thank you for sharing your overall experience with us! We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user tezt1
GB
1 review
8 helpful votes
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February 11th, 2015

The vip membership is such a con it's unbelievable. The terms and conditions are completely unclear and they are abusing customers trust. I am disgusted.

Date of experience: February 11, 2015

Thumbnail of user patriciam235
Colorado
1 review
3 helpful votes
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November 10th, 2017

Fabletics is a subscription trap. At first I thought the intro offer was such a great deal. Got two outfits for $25/each. Then I needed to return one of the leggings ($12.5) and they charged me $7 dollars to restock. Not worth it so I decided to keep it.
Now, good luck remembering to skip the month in the short 5-day window. That is how they make their money: you forget to skip and cha ching! $50 goes out the window. That is exactly what happened to me and I thought: no worries, their stuff is cute, I will find good use for my $50.
Then I went shopping and quickly found out that I was not allowed to use my credit on sale items! Fabletics, WTF? You have my $50 dollars and now you want to tell me how to spend it? So be aware folks: you are not free to spend you member credit as you wish. You will most likely end up using it for one overpriced outfit that you wouldnt buy otherwise.
I was beyond annoyed. I tried to cancel my membership over live chat and was advised that if I cancelled my membership before spending my credit I would lose the wonderful VIP pricing.
I was baffled at their attitude: they will not offer a membership refund, no matter how unhappy their customers are. Dont just take my word for it, read the 600+ 1-star reviews here.
Needless to say, Fabletics conduct is shameful. This is a company that preys on its customers and profits from their inattention. Not to mention that they are selling Target quality active wear at a Lululemon price. Skip this one folks, stick with classic retail.

Service
Value
Shipping
Returns
Quality

Date of experience: November 8, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Patricia,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user elektrap1
Texas
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Garment quality not the same as it was before when I had the subscription and the rest is just to make the 50 character limit.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elektra,

We regretfully note that we have received your comments regarding the items we have. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user curtisb402
North Carolina
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Fabletics has been great since I started purchasing with them 2 years ago. They have awesome products with great material and amazing deals and prices.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Curtis,

Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics do our best to provide the best service, unique style, s and great product quality at an affordable price! Have a great day!

Best,
Allison

Thumbnail of user sabinam50
Pennsylvania
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

The work out gear is long lasting, great quality and well designed. The customer service is quick to respond and helps resolve any issues quickly.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Sabina,

We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user megang503
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Please add high impact content for runners
And non-cropped shirts for those of us who don't like that style
Looking for some bright basics
And ability to sort by pregnancy options

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Megan,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user lindam4739
Nevada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I can't ever get my size a medium in a tall with pockets.
Its old I ended up with a ton of credits and just got stuff I don't even want to use them and close my account.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Linda,

We value our members, and your feedback about the sizing is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user pattied23
Hawaii
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I have always liked the styles by Fabletics and the new colors are my favorites. Now that shipping doesn't take over a month to get to me I am more willing to recommend the products to my friends.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pattie,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Thumbnail of user dianab1062
Georgia
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

Feels like a scam. You sign up for a membership (very hidden) and if you don't watch the CC statement you will be charged $54 every month. They will refund if you ask but the deal is shady.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Diana,

We value our members and your feedback about your VIP membership experience. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user aliciah77
New York
1 review
8 helpful votes
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September 2nd, 2018

DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFORMATION! I HAD A CREDIT CARD ON FILE WHICH I DELETED FROM MY PROFILE OVER 1 1/2 MONTHS AGO. YESTERDAY I SEEN A DEBIT FROM FABLETICS ON THE CARD THAT I DELETED. I CONTACTED CUSTOMER SERVICE AND THEY HAD NO ANSWER AS TO WHY MY CREDIT CARD THAT I DELETED GOT CHARGED.

ITS BECAUSE THEY KEEP CREDIT CARD NUMBERS ON FILE AND CHARGE WITHOUT CONSENT!

THE REPRESENTATIVE ISSUED A REFUND AND ENDED THE CHAT.

Date of experience: August 30, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alicia,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user avikp1
Kentucky
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

The product quality isnt that good and why do you guys market 2 for 30 dollars when you charged 55 dollars monthly? That's not a good sales tactic. It is called scamming people

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Avik,

Thanks for sending your review! Your feedback about our product quality and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user calebr71
Texas
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

I got an email that my fabletics password was in a data leak and when I logged on something was purchased and my member credit had been used. I have pictures of the charge on my bank statement

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Caleb,

We sincerely appreciate the feedback you shared! For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user alexsp
New Jersey
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Nobody likes subscription services and gymshark and rawgear make your company look like clothes you can buy in Target.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alex,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user aidas39
Wisconsin
1 review
0 helpful votes
  • Send Message
May 1st, 2021
Verified purchase

I wish it had pockets. Great fit and fabric though. I selected size medium and they fit tight, but I still have to pull my leggings up. They slide down a bit

Service
Value
Shipping
Quality

Date of experience: May 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Aida,

Thank you for the positive feedback! We are happy to know that you love our products and services!

Best,
Jane

Thumbnail of user christinac968
California
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I love it! I can skip if I need to or buy some amazing items when I can. The material is great and love how they are always bringing new innovative looks!

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christina,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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