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Fabletics has a rating of 3.1 stars from 11,708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFORMATION! I HAD A CREDIT CARD ON FILE WHICH I DELETED FROM MY PROFILE OVER 1 1/2 MONTHS AGO. YESTERDAY I SEEN A DEBIT FROM FABLETICS ON THE CARD THAT I DELETED. I CONTACTED CUSTOMER SERVICE AND THEY HAD NO ANSWER AS TO WHY MY CREDIT CARD THAT I DELETED GOT CHARGED.
ITS BECAUSE THEY KEEP CREDIT CARD NUMBERS ON FILE AND CHARGE WITHOUT CONSENT!
THE REPRESENTATIVE ISSUED A REFUND AND ENDED THE CHAT.
Date of experience: August 30, 2018
The product quality isnt that good and why do you guys market 2 for 30 dollars when you charged 55 dollars monthly? That's not a good sales tactic. It is called scamming people
Date of experience: November 1, 2022
Hello Avik,
Thanks for sending your review! Your feedback about our product quality and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I got an email that my fabletics password was in a data leak and when I logged on something was purchased and my member credit had been used. I have pictures of the charge on my bank statement
Date of experience: November 1, 2021
Hello Caleb,
We sincerely appreciate the feedback you shared! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Nobody likes subscription services and gymshark and rawgear make your company look like clothes you can buy in Target.
Date of experience: January 4, 2023
Hello Alex,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I wish it had pockets. Great fit and fabric though. I selected size medium and they fit tight, but I still have to pull my leggings up. They slide down a bit
Date of experience: May 1, 2021
Hello Aida,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
I love it! I can skip if I need to or buy some amazing items when I can. The material is great and love how they are always bringing new innovative looks!
Date of experience: November 30, 2021
Hi Christina,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
They'll automatically sign you up for their "VIP" program. They won't tell you anything and they'll take $50 ($70 if you're Canadian). They just take it from you're account without any notice.
Date of experience: May 13, 2019
Hello Sarah,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Kate you should be ashamed of yourself, your line is a joke. The worst service scam ever...
Stay away from this site, poor, poor, poor. They cheat you out of your money.
Date of experience: August 13, 2015
Fabletics keeps charging me through PayPal and then advises me I have a new member credit! Not thrilled about it! I end up paying $49.95 a month and I keep losing weight!
Date of experience: December 3, 2021
Hello Cynthia,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
It's annoying to remember the beginning of every moth the cancel for the month. Not a fan of being charged for the product i don't get or particularly want at that time.
Date of experience: December 8, 2021
Hello Courtney,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I really love the leggings because I can focus on working out instead of hiking my leggings into place! I wish there were more shorts options, I need some of those :)
Date of experience: July 2, 2019
My first and only purchased. Was charged a membership which I did not add was add automatically. This should not happen since me or others don't buy frequently to have a membership!
Date of experience: August 1, 2022
Hello Juan,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Whole membership is a scam that is not essentially clear when you make your first order. Customer service is nonexistent. Quality of clothes is not the greatest (Under Armour is way better).
Date of experience: February 19, 2022
Hello Samuel,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I was helped out by Maggie and Izzie during my trip and they were super helpful in getting my size and helping me build my cart. Amazing super thankful for their help.
Date of experience: November 1, 2020
Hello Crystal,
Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
Unfortunately my teenagers bras have same sized pads as my much larger bras. I'm a meeting while my pads shifted for the millionth time. Very disappointed on bras.
Love our leggings though.
Tip for consumers:
That pads are Itzy bitsy and move horribly
Products used:
Bras
Date of experience: October 16, 2021
Hello Rebecca,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I love everything about Fabletics. The store is always organized, clean and easy to shop in. Associates are friendly and helpful. Quality of clothing is wonderful. I always recommend it to everyone.
Date of experience: September 1, 2022
Hello Dinnah,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I tried several different brands of maternity leggings during this pregnancy, and these have by far been the best! I have basically lived in them since the beginning of the second trimester!
Date of experience: February 1, 2021
Hi Amanda,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for. Congratulations, Amanda!
Best,
Cathy
The team is always welcoming. The store also looks clean and organized. The ladies always take the time to find out exactly what I am looking for and offer suggestions they think I would like.
Date of experience: May 26, 2022
Hello Dahajaira,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
I can be very rough on my clothes, and Fabletics products stand the test of time with me. The products, more often than not, are true to size, and I love the patterns and colors.
Date of experience: February 11, 2022
Hello Courtney,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love the clothes, everything is bright, fits well and can compliment any figure! What I don't like is the monthly fee, with everything going on even with an alarm I forget! Just a flaw
Date of experience: February 17, 2022
Hello Olaya,
Thank you for writing a review! Your feedback about the monthly fee is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I hate that I have to call in to cancel, and every time they refuse to cancel for some reason. Also annoyed by the auto monthly payments. Wish I had never signed up for this.
Date of experience: December 20, 2021
Hello Mattie,
We're sorry to hear that you dislike how our cancelation process works. We are continuously striving to satisfy our member's needs as much as possible so that we will be contacting you within 48 hours for further assistance.
Best,
Bella
Easy to use app and I really enjoy the ability to skip a month when needed.
Date of experience: May 9, 2024
When I was ordering my first Fabletics outfit, I was sure that the promo price was to get out the Fabletics name. I didn't see that I was signing up for a subscription. Then I clicked that I didn't want promotional emails from Fabletics, so I wasn't getting any information that I was part of a subscription (HINT for NON-SCAMMY companies- the email section would be a great place to make sure subscribers know that they are subscribing). I didn't love the outfit. The pants were okay, but the top was ill-fitting and unflattering. I was just working on the budget for the last few months (I'm behind), and I realized that I'd been getting charged $50 every month. I called to cancel immediately, and was granted a $100 refund (two months), but he said he couldn't refund me the rest. I used the rest of my credit and will be canceling immediately. This felt like a scam. I didn't feel that it was clear that I would be enrolling in a membership that cost $50 a month.
Date of experience: June 21, 2014
Good quality clothes. But it's been a month and I have not received my order and they claim they cannot do anything about it. I would not recommend fabletics to ANYONE.
Date of experience: December 9, 2020
Hello Madison,
Thank you for writing a review! We are sorry to hear if you're unhappy with our delivery process. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Site difficult to navigate: "advertised" selections in emails and VIP monthly offerings typically not available in size range; overall poor quality and oddly fitting/constructed clothing
Date of experience: April 19, 2022
Hello Stacy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. We would like to discuss further the availability of our products in the styles/sizes you like. Your feedback about our product quality and sizing is also important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Alicia,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy