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Fabletics has a rating of 3.2 stars from 11,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Literally the worst customer see experience I've ever had. My account got deactivate right after placing an order, so I called, they told me it would take up to 48 hours to reactivate my account. The lady on the phone also told me my order would be able to be honored and resubmitted after. 2 weeks later still nothing, so I called again, my account finally was activated, and I could just resubmit my order. I had to find new things, and they had to manually put the discount in. But due to this, I couldn't pay with after pay like I normally do. Instead they said they had to manually submit the order on their end (as there was an error everytime i tried to check out) which doesn't work for me as i pay with Afterpay. I asked for maybe a one time use promo code I could apply instead, that way it'd be a completely new order (which other companies have never had a problem doing), and I can check out my Preferred way. Instead they said no, didn't help, and kind you at this point I've talked to about 3–4 different people. After asking for supervisor, they kept beating around the bush and ended the chat with me.
Date of experience: September 19, 2021
Canceled my order. To change what i wanted. Remade my order then got charged for BOTH orders. Had to fight to return or exchange as wrong sizing...THEN THEY SENT ME 8 PAIRS OF THE EXACT SAME PANTS IN BLACK. I originally ordered them in black, purple, pink and green. But got all black! Ended up giving some to my family as it wasn't worth fighting with them for ANOTHER exchange.
Date of experience: November 20, 2022
Hello Alicia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've had nothing but good experiences with fabletics! The clothes are great and the vip points are awesome! I've really enjoyed everything the company has to offer!
Date of experience: June 1, 2022
Hello Laura,
Thank you for your compliment! We are glad that you are satisfied with the styles and deals we have in Fabletics. Hope to hear more from you in the future!
Best,
Mary
I ordered $70 worth of products from a Fabletics retail location to be delivered to my home but Lasership delivered it to the wrong house. I attempted to chat with Fabletics online help, but because I purchased it in a Fabletics retail store, they refused to help. The retail store refunded my order to store credit, then used that store credit to resend my order... which of course was also delivered to the wrong house (this was verified by the photo Lasership provided). Both orders are missing and I told Fabletics to just refund me and I'll go somewhere else, but they REFUSED to refund my card, citing "Lasership said it was delivered." I am furious that Fabletics refused to do the right thing, which is take responsibility for their disorganization and cheap shipping company. Thankfully, the store manager was so upset with what happened, she FedEx'd me overnight $70 cash so I didn't have to submit a credit card dispute. Fabletics: streamline your online and retail locations and look up some Lasership reviews because I am not the only one this happens to. Your products are not worth the hassle, and anyone who asks me will hear this story.
Tip for consumers:
Just know that if your package is marked delivered by Lasership, the delivery company Fabletics uses that has a 96% dissatisfaction rate, regardless if the photo proves it was delivered to the wrong house, Fabletics will not refund your money.
Products used:
I wasn't able to use any of the ordered products since they were never delivered to my home and Fabletics online refused to refund my card. They aren't worth the hassle.
Date of experience: July 26, 2022
Hello Ross,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. For assistance, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The staff is always very helpful, both when in the store and over the phone. It is easy to make returns and check out as a member.
Date of experience: May 4, 2023
Hello Ellen,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
On their website they have one picture to display the back of the sports bras, but when you hover over the picture they ONLY SHOW THE BACK OF THE SPORTS BRA IN A DIFFERENT ANGLE. I WANT TO SEE HOW THE FRONT LOOKS LIKE. LIKE IS IT A HIGH NECK OR LOW NECK, A THICK STRAP OR A THIN STRAP. WHAT DOES THE FRONT OF THE SPORTS BRA LOOK LIKE? SHOW THE FRONT THE SPORTS BRA WHEN HOVERING OVER THE PICTURE INSTEAD OF HAVING TO MAKE US CLICK ON THE PRODUCT. THATS THE POINT OF THE "QUICK LOOK"
ALSO, MY PACKAGE WENT MISSING AND I HAVE NO OPTION TO TALK TO A REAL PERSON.
Tip for consumers:
skip every month
Products used:
leggings. bras did not come in.
Date of experience: January 18, 2021
Hello Nicol,
Thank you for sharing your feedback regarding your experience while browsing through the website. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Found the material to be sub par for the price. The fit was also too loose at the waste and tight on the thighs and legs making it not comfortable for working out.
Date of experience: September 1, 2022
Hello Samantha,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have had a membership with fabletics for years. I love the products as well as the quality I have received! The customer service is wonderful and they are always quick to respond.
Date of experience: December 1, 2022
Hello Jennifer,
We are glad you are enjoying our products and the VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I've enjoyed the many years that I've dealt with this company. I love the products and have only had to return one pair of pants in the many years I've been a member.
Date of experience: December 1, 2022
Hello Theresa,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love the fit and quality of the garment, It was so easy to order and they came every quickly. I love doing all my house chores and daily things in the outfits.
Date of experience: February 28, 2022
Hello Pat,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a fabulous day!
Best,
Renz
STAY AWAY! I signed up and had read the Ts&Cs but was then suprised I couldn't use the 44GBP credit against any item that was not 44GBP. I then received several sets of conflicting information, the free phone number is not freephone and had the worst customer service when trying to cancel, she just talked at me for ages whilst I repeated I wanted to cancel the account. AWFUL - RUN DON'T WALK...
Tip for consumers:
Run away - don't do it, just go to a shop instead.....
Date of experience: November 5, 2014
Love there leggings. They fit perfectly! There shoes fit true to your size you usually buy. Very good quality
Date of experience: January 4, 2023
Hello Becky,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Love the clothing and the different varieties they keep coming out with. There tights are my absolute favorite the only kind i wear now. They are so comfortable and soft.
Date of experience: January 11, 2022
Hello Tatiana,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Mediocre products that you can't return, they will talk you in to staying on the program and then continue charging your credit card forcing you to buy more mediocre products.
Date of experience: April 18, 2015
A complete nightmare to exchange a product. If your going to entice people with a promotion and the size doesn't fit it cant take +50 Days to get it right
Date of experience: December 2, 2022
Hello Jay,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have loved purchasing from Fabletics. I honestly loose track of everything I get but I don't have many pieces that I end up returning or not liking. Loyal member!
Date of experience: September 4, 2022
Hello Chloe,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Happy shopping!
Best,
Mary
Not satisfied. Sizes that I need are never available. Not thrilled with styles. Cannot get anyone to acknowledge that I want to cancel. FAQ says it's easy. It is not.
Date of experience: December 8, 2021
Hello Lindsay,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I did not know you were charging me each month a membership fee. When I finally noticed it, I had lots to point I had to use before cancelling. I do not like the fabric of the outfits.
Date of experience: November 3, 2022
Hello Francesco,
Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
A little inconvenient with the auto-charge. It would be nice to have a reminder before it takes money out.
Date of experience: May 1, 2023
Hello Glenita,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the charge. Our Member Services Team will contact you right away.
Best,
Allison
I called customer service to cancel my subscription, they said no problem they will cancel it for me. Three months later ($150) later I realized I was still being charged.
Date of experience: October 4, 2022
Hello James,
It is with great regret that we received your feedback regarding our VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The worst customer service ever.
They charged $49.95 from my account for no reason and when I tried to call them, they wouldn't even pick it up. YOU GUYS BETTER ANSWER MY PHONE CALL BEFORE I SUE YOU GUYS.
Date of experience: December 11, 2019
Hello Yoojeong,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The clothing is good quality and durable. It's always stylish. And the people are pleasant and helpful. I love getting discounts through the club. There are also some great sales!
Date of experience: October 6, 2022
Hello Ann,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I bought multiple pairs in different colors and love the gear and customer experience. The inner pockets are awesome!
Date of experience: March 3, 2023
Hello Barron,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great products, easy to order no issues to return if things don't fit as they should, overall great experience
Date of experience: April 1, 2023
Hello Jeffrey,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Membership is so expensive I brought one time but charged me membership fee even i did not know that
Date of experience: March 1, 2023
Hello Bijaya,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Crystal,
Thank you for the feedback! We are sorry to hear about the poor service you have experience with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane