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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,688
Neutral
273
Negative
1,219
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,681)

Rating

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Reviews that mention popular keywords

customer service (1812) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user akeema16
Pennsylvania
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

Products and service are amazing but pricing not great also if u forget to skip a month you are committed to spend the money which is also not great

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Akeem,

We appreciate the feedback you shared regarding the prices that we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user brookeh253
Indiana
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I have ordered from Fabletics numerous times over the past 6 years. The quality of the products is great and I have never had any issues with the company.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brooke,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user rhondab52
New York
1 review
10 helpful votes
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August 18th, 2017

My daughter is 18 and in college. She ordered the 2 pairs for 29 or whatever this was on July 30th. She was not aware that she would be obligated to a membership if 49.95 a month. Thank goodness I knew this from friends experience and told her she needed to cancel it. She did today which is Aug 15 2017. They informed her that since she joined in July ( which was July 30th) that she got charged Aug because even though that was 2 days before it was for July only she didn't even have 30 days to cancel without being charged again in 2 days. That's a scam and if this company is so proud of their product then they wouldn't have to trick and scam people into a membership. My daughter will pass the word on as well as I. She has s huge social media following and will tell everybody about this experience. They wouldn't even refund her the 49.95 to her account said she had a credit. That's not proper cancellation procedure when you should have a 30 day grace period. Very disappointed and if this is how they treat their customers then this is a bad product!

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 15, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Rhonda,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user jordanc493
Arizona
4 reviews
1 helpful vote
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October 1st, 2022

I had an issue with my order and the customer service team addressed it immediately and replaced my order with my favorite new leggings! Will be shopping here again.

Service
Value
Shipping
Returns

Date of experience: September 29, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Ross,

Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user billd889
New Jersey
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I just want to buy pants. And their pants are absolutely amazing. Wear them most days.

But I don't want a $50 a month subscription to do it. Awful.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello William,

Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dawnp563
Canada
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

Overall any of the items that I have ordered from from fabletics been good. I have learnt to read the reviews as to how items are fitting people. It give me an idea as to size I am going to order

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dawn,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user gabrielam194
Mexico
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I loved their customer service. They've always been helpful and quick to response any questions I have. Their shipping is fast and the product is excellent.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gabriela,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user andreag315
California
1 review
0 helpful votes
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March 31st, 2020
Verified purchase

I returned a damaged pair of pants. Fabletics never sent my replacement. After calling and emailing I still never received the pants. I basically gave Fabletics $50 for nothing!

Service
Value
Shipping
Returns
Quality

Date of experience: March 1, 2020

Thumbnail of user saravanarb
Washington
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

I heard a lot about fabletics and was really interested in trying it out. However, I didn't like the quality of the product and it didn't meet my expectations.

Date of experience: August 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Saravanar,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the quality of your purchase. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user sharonw366
Arkansas
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

My order arrived in a timely manner. I ordered leggings for two of my daughters. They love them. The fit is great and they love the selection of styles.

Date of experience: July 5, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sharon,

Members like you always inspire us to do our best. And so, it becomes our prime duty also to keep our members satisfied. Thank you and we value you!

XO,
Ivy

Thumbnail of user nancyk494
Michigan
1 review
0 helpful votes
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April 4th, 2020
Verified purchase

I love Fabletics. The clothes are comfortable. The styles and colors are beautiful. And I really like being able to use my reward points towards purchases.

Date of experience: April 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Nancy,

Wow! Thank you for showing us some love! We are happy to hear that you're comfortable with your clothes! We will make sure to continuously create a unique style, high-quality products at a very affordable price that suits the needs of our valued members like you! Have a great day!

Best,
Nelle

Thumbnail of user lisad2613
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

My black leggings came and were completely not stitched together properly and very poor fabric quality. It's hit and miss with my orders unfortunately- not consistent.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product quality. Our Member Services Team will get in touch with you right away.

​Best,
Allison

Thumbnail of user marianner130
Wisconsin
2 reviews
0 helpful votes
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February 4th, 2023
Verified purchase

Love the things I got! The puffer scarf is so handy'! Always satisfied with the clothes I get...and especially when there is a sale! Supreme Quality!

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marianne,

We are glad you are enjoying our promos! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user lizh332
Wisconsin
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Love the leggings, but did receive a pair in the wrong size. I've found it to be a bit difficult to sent them back & get the right size.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Liz,

Thank you for sharing your experience with the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user edb685
Florida
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Never got my order, but had to pay for it. Don't want to continue, but unable to cancel. Terrible company with questionable ethics, in my mind.

Date of experience: April 1, 2023

Thumbnail of user yohannac1
New York
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I love fabletics so much and how much they've expanded their collections. I walk around mostly wearing fabletics and raving about it to my friends, family and even strangers!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Yohanna,

Wow! The team here at Fabletics is thrilled to hear such good feedback, and we are proud to be one of the best sources of clothes! Have a great day!

Best,
Renz

Thumbnail of user keycham
Virginia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I always have a great experience with Fabletics. I always get compliments on my purchases. My nail tech actually signed up yesterday after seeing the outfit I had on.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Keycha,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user trisas4
California
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I really love my recent order, however, the available colors were very limited. I would have ordered multiple sets if there were colors available that were better for me.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Trisa,

It is with great regret that we received your feedback regarding the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user noelines1
California
1 review
0 helpful votes
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January 4th, 2020
Verified purchase

Everything about this company is great. From customer service to quality of products and pricing. I would and I have recommended them to family and friends.

Date of experience: January 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Noeline,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Thumbnail of user rhondac559
Indiana
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

My granddaughters enjoy wearing the clothing I purchased for them. At times I struggled with the SKIP THE MONTH feature because I had no need to purchase every month.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Rhonda,

We are glad you are enjoying our products! Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user melodyd149
Melody P.
California
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Fabletics doesn't have enough stock of the styles I like I want to purchase but medium and small in those styles seem to always be out of stock. Boo!

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Melody,

Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user carriet291
California
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

FedEx lost this order in transit, and a reorder was placed via customer service on 5/4. That experience was okay, but I was disappointed that they were out of 4 of the 19 items I ordered. I received a $27.04 refund for a set (2 items). I was able to order color substitutions for 2 other items and received those without issue. The rest of the 15 items were reordered. I reached out to customer service again on 5/13 because FedEx was delaying my package again by a few days and I was concerned about it and I was becoming frustrated with the overall experience. The customer service representative told me to just check back on 5/20 and did not care at all. Later that day I received the package, but much to my dismay, it was missing 6 items that I ordered. There were 12 items instead of 15, including 3 random men's shirts/polos instead of the shorts/leggings I ordered. I was told they could reorder 3 items and that I would need to exchange the 3 polos for 3 items I originally ordered. I felt that was very unfair to expect me to print a label and go to a post office just to have my items that I ordered and paid for on 4/20 released to me? The representative told me they would release the exchange that day (5/13). Fine. I've obviously left some negative reviews about this experience, and today a "Chad" emailed me and issued an apology for the experience, and told me that I had been issued $42 in store credit (WHICH IS NOT TRUE)? My account shows $0.08 store credit and my bank account reflects the $27 return for the unavailable items on May 4. He went on to give instructions for creating a label to return the men's polos I had received by mistake, which once again, is frankly ridiculous. Fabletics seems to be incapable of processing a 19 item order. Additionally, I have not been offered any credit or compensation for this experience except for some email apology notes and a refund for products that I purchased and never received! I worked in retail for many years prior to becoming an ICU nurse, and I'm shocked at how this experience has been handled. I wish I could have just gotten my money back at this point. I also will not be recommending the scrub line of apparel to any of my colleagues after this. I really enjoy the product, which is why this was my second large order from Fabletics. But I wouldn't wish this nightmare of a shopping experience on anyone else.

Service
Value
Shipping
Returns
Quality

Date of experience: May 14, 2024

Thumbnail of user kimberlyl1679
Washington
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I love all my Fabletics leggings and I'd live in them but they roll down on me so I'm tugging them up all day.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

We appreciate the feedback you shared regarding your order. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user carissat5
Missouri
1 review
2 helpful votes
  • Send Message
March 6th, 2017

I thought id give this a try since they had a deal for their leggings knowing that I would have to be a VIP member and could cancel later. The whole experience was just awful and made me so mad I just regret it. Don't waste your time. First of all, who the $#*! wants a membership to buy workout clothes? So stupid! I go to order some leggings and they were sold out of almost every single size, lentgh, and color. I had already paid so I had to buy pick something so I bought what was left. I then receive the leggings and they were subpar. Threads were coming out of the seams in some spots and they were very tight. I decided I don't want more $#*!ty overpriced clothes from this company, I try to login to my account to cancel etc and my password was wrong. I click forget password, never received any help or got it reset. I emailed the company asking to reset my password and cancel my account. No response. So I call and the lady tries to argue with me about contacting them when I have the receipts that I did in my email. She hounded me on why I want to cancel. It took way longer than necessary to cancel and I had to demand that they refund me. Complete bull$#*!. I'd rather just go buy the overpriced LuLuLemon leggings than deal with all this bull$#*!. So $#*! you, Fabletics.

Date of experience: March 6, 2017

Thumbnail of user jambob
GB
1 review
3 helpful votes
  • Send Message
February 18th, 2021
Verified purchase

Fabletics keep getting my delivery address WRONG - I have contacted their customer service multiple multiple times and each time they say we have updated your delivery address - but I get the email from Hermes saying we are delivering it to the WRONG ADDRESS. They have delivered the item to the wrong address twice now not even close to my house - I have to drive to that person's house and apologise for FABLETIC's error. Terrible terrible terrible - DO NOT use

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Jambo,

Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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