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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,688
Neutral
273
Negative
1,219
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,681)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1812) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user jenniferm4769
California
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Love, love, love my electric cherry summit teddy jacket! The item is true to its color in person as well as size (M). Can't wait to wear it and order it in another color!

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.

Best Regards,
Clark

Thumbnail of user sandras2913
South Carolina
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

This is my everyday attire. I can work out in it or if I want to be casual, I can pair it with a tunic or mini dress and sandals. It is very comfortable.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us! Have a great day!

Best,
Dean

Thumbnail of user eriks240
California
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

I don't know which order this is for because I never received an email with such order number and I cannot find my orders on Fabletics website (MY ORDERS tab is empty). However I had problems with one order that I made, it was cancelled (after it was confirmed), it was tricky to get replacement etc.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erik,

Thanks for writing a review regarding the order you made. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user renap20
North Dakota
0 reviews
0 helpful votes
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January 20th, 2022
Verified purchase

I was skeptical about becoming a member at first. I was so wrong. I love how I get reminders that I can skip a month. The quality is amazing and the prices are affordable.

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rena,

Thank you for your positive feedback. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user lamisa
California
2 reviews
5 helpful votes
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July 19th, 2018

THIS IS THE SMARTEST FRAUD IN THE WORLD! THEY RIPP PEOPLE OFF AND START CHARGING THEIR CREDIT CARDS FOR $50 DOLLARS A MONTH WITHOUT LETTING THEM KNOW! THEN THEY TELL YOU THAT YOU HAVE TO SKIP THE MONTH NOT TO BE CHARGED! HAHA THE FUNNIEST FRAUD EVER. PLEASE DON`T USE

Date of experience: July 19, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Lamis,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user heathert663
Kansas
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I was ignored in the store for about 15 minutes then I went to the counter and asked for help. I am a fan of the longer biker shorts and the bras are great.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for the feedback about your experience with our Member Services Team in the store. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

​Best,
Allison

Thumbnail of user delilahw
Illinois
1 review
1 helpful vote
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December 10th, 2016

They make it impossible to cancel your account when you want to and make it impossible to get your money back when you want to return something they are the $#*!ing worst. When I had a "VIP" account I tried to use my reward points to redeem a water bottle and then never sent it to me but charged my rewards points and then when I tried to contact them to fix it they would't send it to me because they're a bunch of stuck up $#*!es that steal your money. DO NOT GET A VIP ACCOUNT IT IS NOT WORTH IT!

Service
Value
Shipping
Returns
Quality

Date of experience: December 10, 2016

Thumbnail of user jacobj307
Texas
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

The quality of the clothes is honestly amazing. I only really wear fabletics for my active wear now.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jacob,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user chezneyw
Ohio
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I received the wrong outfit and the return process is so complicated I cannot figure it out nor does in store take it back. It does not fit and it isn't even close the right order.

Date of experience: May 28, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hi Chezney,

Thank you for sharing your feedback regarding your order! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user ellam75
Washington
1 review
0 helpful votes
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October 14th, 2018

They charge you a monthly subscription that is automatically charged and not only do they make it very hard for you to get out of it I am finding it Extremely hard to get a refund.

Tip for consumers:
maybe buy once as the first deal is great. Then immidiatly cancel your account unleses you want to be charged $50 a month.

Service
Value
Shipping
Returns
Quality

Date of experience: October 11, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ella,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user faribar
New York
1 review
7 helpful votes
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November 15th, 2015

Dont make a mistake these products have nothing clse to brand names. The material is cheap and cuts are bad. The outfits look very cheap im a fan of Kate Hudson and am very disappointed

Date of experience: November 15, 2015

Thumbnail of user judyk411
Maryland
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

I always love my purchases, however not this one. Poor fit. I was told I could return it. Took it back to the store, however the girl said not returnable. They did eventually take it back

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Judy,

We are sorry to hear if your items don't fit well. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user gabriellel55
Washington
1 review
0 helpful votes
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January 19th, 2021

The 2 pants i got were crap in quality, that was 6 months ago. I just canceled my "prescription" that I never wanted. Now I'm $300 out and the lady was so rude about it.

Date of experience: January 19, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Gabrielle,

Thank you for writing a review regarding our quality! Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cassandrab369
Maryland
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

My online shopping experience was overall wonderful. I was able to find exactly what I needed as gifts.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Cassandra,

We are glad that everything worked out for you. We here at Fabletics do our best to provide great services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

Best,
Allison

Thumbnail of user giovannab30
Florida
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I love all your sports clothes and products.
Also, all the merchandise came on time, every time I purchased.
Thanks so much!

Date of experience: January 2, 2023

Thumbnail of user rachelk418
Iowa
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

I absolutely LOVE fabletics not only because of the amazing high quality clothes, but also because of the great prices and how simple and easy shipping and handling is! Love it!

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rachel,

Wow! Thanks for sharing your wonderful shopping experience with us! We're happy to hear that you're satisfied with our products and services! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!

Best,
Nelle

Thumbnail of user peterr1348
New York
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I use pants for work and found them so comfortable I bought the shorts and I've used them as driving pants when I've made several long car trips. Worth the money!

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Peter,

Great feedback with our products! We sincerely appreciate it and we’re always happy to hear that our members are happy!

Best,
Mary

Thumbnail of user marcib50
New Jersey
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I can't say enough about the Fabletics brand. The construction of the pieces is great. It holds shape and withstands the beating I give it with cross training and running activities.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marci,

Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user cassandrah196
Iowa
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

The app takes forever to load and forever to change pages. I love fabletics but the desktop version works much better than the mobile app. The navigation could use some work.

Date of experience: March 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cassandra,

We are very sorry to hear that you have encountered a problem navigating our mobile app. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kimk1041
Minnesota
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

The leggings and joggers are fabulous. I do have a problem with the sales and when I go to order they are usually out of stock and low number in stock.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kim,

We appreciate the feedback you shared regarding the options we have. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user fabbyl
California
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I love the pants, they fit perfectly and I love that the sweat does not go through. Perfect for working out and doing squats. Not see through which is a plus.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fabby,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user janee322
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

It just seemed like every purchase started at $54.95 plus tax, then the item might be at a higher price so you would end up with a hefty bill at the end. Also, you have to pay for import because, like any other garment, it comes from China, but at Target or Lululemon alike there is no import charge. Some items seemed to be worth it but some are not and that is the same for TJmaxx or Marshall's at a lower price and with the option of buying more items. I felt obligated to either skip or purchase an item every single month and $55 was always the minimum. After canceling the pressure went away. If you want something nice, go try it and buy it, if you want something to chill around the house, go try it and buy it, you will actually save time, money, and look fabulous. If you want to struggle with commitment and worry if fabletics might work month after month then here you go, give it a go and you decide. Please wash gently in cold water and air dry your favorite pieces no matter where you buy them.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jane,

Thank you for sharing your experience with our prices and the tax we have on our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user tedb304
Georgia
1 review
0 helpful votes
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May 28th, 2022

My first order, I thought to myself. Let me give them a try. Still haven't received my order. I won't order anything else from this company! I would post a picture, but I don't have my order yet.

Shipping

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ted,

Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user aw485
Massachusetts
1 review
0 helpful votes
  • Send Message
August 1st, 2021
Verified purchase

Customer service is great I was at this store 07/31/2021 the service with nice smile and respectful professional customer service I probably visit again this store for more perches thank you.

Date of experience: August 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Adnew,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

Thumbnail of user kaylaw246
Maryland
2 reviews
0 helpful votes
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June 1st, 2022
Verified purchase

Everything fits so well! I have never had work out gear that was so useful and comfortable. I love my subscription! I got rid of all my other work out clothes!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kayla,

Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you love the VIP membership program.  

Best Regards,
Clark

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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