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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,686
Neutral
273
Negative
1,219
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,679)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1808) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (131)
Thumbnail of user anthonyd2342
Texas
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase

The year end 5 for 1 offer was too difficult to figure out that only 1 color was included in the offer.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Anthony,

We value the comments you made about the offers we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user allisonb206
Maine
1 review
0 helpful votes
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July 31st, 2020
Verified purchase

I ordered my 2 for$24 leggings. They arrived both size S. One fit but the other was too small and had a stain. Returned for larger size. Size M still too small and had the same stain.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Allison,

Thank you for writing a review! We are sorry to hear if the item you've purchase didn't fit well. We would like to assist you further. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jessicac196
Florida
4 reviews
1 helpful vote
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August 11th, 2017

When I first found out about Fabletics I was wondering what the membership was about so I was curiously reading about it on their site. They had a very simple explanation laid out for people to understand how it worked. Again as I wanted to get the initial good deal for joining they had me read about how it worked and agree to it before I could order. I do not see how people are saying this is a scam when this is all laid out very clearly for people to read. I've been a member for several months now and I have skipped months, I have ordered months and I have returned something with absolutely NO problems.
As far as the quality I really love them! I workout 1-2 hours a day 5-6 days a week so I love to get new outfits here and there. I think Fabletics are by far my favorite and I have spent more from other sites. I've also bought some things on a clearance sale for a STEAL such as high quality sports bras for $8 and other items as cheap.
I do not see myself canceling my membership anytime in the future. Even if I do not want to buy anything it is very easy to check the new offerings near the 1st of the month and then skip. I look forward to seeing the new stuff and am enjoying my membership. It makes me sad that others may be swayed away by claims of "scam" etc. Just read before agreeing. It is not a lot to read and the membership is pretty strait forward.

Service
Value
Shipping
Returns
Quality

Date of experience: August 9, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Jessica,

Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

XO,

Samar

Thumbnail of user adamc813
Ohio
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

I have 2 pairs of the lined franchise shorts. While I love the feel of those, the lining is just too hot at times so I got 2 pairs of the unlined versions and I am very happy with them

Date of experience: July 6, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adam,

Thank you for writing a review! We love to hear that you are happy with your purchase! Have a great day!

Best,
Nelle

Thumbnail of user stephaniep1600
Alaska
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I bough a few sets and almost all of the pants have ripped or have frayed within a few wears. I love how they fit but they ripped incredibly fast

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user daniellel494
Canada
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

I just received my bike shorts and matching top and I love them! The material is amazing and the hold…. My waist is so snatched! Will definitely be buying more!

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user debin8
Massachusetts
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

The bras I purchased fit horribly, not comfortable and the color was awful. Never wore them, donated them. I am finding that Fabletics are overpriced for the quality. Canceling my membership!

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Debi,

Thank you for sharing your feedback about the items that you received! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user stephaniem3640
Oklahoma
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Regular prices are such that I will never buy without a special deal.

Date of experience: May 19, 2024

Thumbnail of user lauriec562
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I love the quality of all the products. Lately having a lot of trouble the returning process. I will no longer be purchasing anything that I know will not fit.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laurie,

Thank you for your review. For assistance with the return process, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user noemier2
Canada
1 review
0 helpful votes
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June 12th, 2020

First, I never received any email giving me my tracking number.
Then, when I tried to contact customer's service, it took hours to get a hold of an agent. On the phone, they literally hung up. When trying to contact them via messages, the chat ended multiple times even before the agent even got there. When I finally got a hold of the agent, it took forever before she gave me my tracking number, because she insisted that I would receive it by email (which I never did).
Next, I was missing an item in my order, and so I had to contact the customer's service, which again took so much time. They told me that the item had been canceled due to not having it in inventory... I never received any emails, again. And yes, they had my email because I received my order summary by email when I placed my order. Why was I even allowed to purchase it if they didn't have it?
After all that, I wanted to cancel my membership. They say you can cancel it anytime, but the agent was basically trying to get me to keep my subscription by offering different deals. It took me about 10 min of saying "no thank you, all I want is to cancel my membership" for the agent to finally accept.
The only reason why I am not giving this one star is because I am relatively satisfied with the clothes I received. But I will definitely not be purchasing from Fabletics again.

Date of experience: May 19, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Noemie,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user jennifern1186
California
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I love these leggings. They do everything they should. Hide, tuck, smooth…. These are all I wear now and have stared moving in on sweatshirts and accessories. Love it all!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user kimberlyh2207
Missouri
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

The look is great but the fit does not last. After a few gentle washes the "snug" fit loses its oomph.

Date of experience: October 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Kimberly,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user grainner1
New Jersey
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

We used to have better choices in outfits and now there isn't. I have so many credits and nothing to choose

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Grainne,

We appreciate the feedback you shared regarding the selections we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user breec12
Virginia
1 review
3 helpful votes
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July 16th, 2018

I didnt even know I was signing up for a subscription and started getting drafted 50$ a month. In order to use your credit (money that you ALEADY SPENT) you have to add the EXACT DOLLAR AMOUNT to your cart. Of course items are priced with odd prices so they never match up to your credit amount and you end up spending ADDITIONAL MONEY AND NOT WHAT YOU ALREADY PAID...? Such a deceptive and awful company

Date of experience: July 16, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Bree,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user biancam213
Florida
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Love the fits, however sometimes I feel like the selections lacks variety. I also would like to see more matching sets.

Date of experience: May 3, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Bianca,

We appreciate the feedback you shared regarding the options we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user anitam716
Texas
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I love fabletics and it's products. Everything is always a great quality and the staff are always so kind and nice.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anita,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user anjelikaj2
California
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

It was easy to pick items and use my points. They gave easy options to return items that did not fit

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anjelika,

We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!

Best,
Lia

Thumbnail of user michaeln989
Florida
2 reviews
0 helpful votes
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April 2nd, 2023
Verified purchase

I enjoy looking over the variety of casual and workout clothes. The website is easy to use and delivery is quick!

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Michael,

It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best products and services for every member!

Best,
Allison

Thumbnail of user jennifern1320
Alaska
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Pants I ordered said light gray, I saw they were pretty light but when I got them they are basically white. The pants are so see through you can read the tag.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user deborahd1853
Texas
2 reviews
0 helpful votes
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December 22nd, 2022
Verified purchase

I love when I get something in the mail from Fab! I love it because it makes me look good and feel good! I can always recognize when someone is wear Fabletics!

Date of experience: December 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deborah,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user yolandam443
California
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I love Fabletics. We ordered pants for my husband but we ordered the wrong size. It was very easy to exchange for the right size. Thank you!

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Yolanda,

Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Thumbnail of user emilyk262
Wisconsin
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

I bought two pairs of leggings for my first time and they are the only leggings I wear to the gym. They are extremely comfortable and don't fall down when I run!

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emily,

This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user lanem61
Montana
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I received the product but there was only one pair in there and not two I was kind of disappointed the product fish nice and is a great product but the claim was two for 24 and I only received one

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lane,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the missing product. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user dorindam17
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I tried to respond to customer service questions but my response would not go through. Customer service discontinued chat because he could not see I was responding.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dorinda,

Thank you for writing a review! We would love to assist you further with the concern you had about our live chat. Our Member Services Team will email you right away to further help you.

Best,
Dean

Thumbnail of user jenniferl3222
Georgia
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

I loved everything I ordered. The only issue I had was the flare leggings were way way too long. The fabric is great and it's well made.

Date of experience: May 5, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jennifer,

We appreciate the feedback you shared regarding the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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