• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.1 stars from 11,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,686
Neutral
273
Negative
1,219
View ratings trends
227
See all photos
How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,679)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1808) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (131)
Thumbnail of user non897
Florida
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

Clothes are great but the membership is stupidly expensive. You should just sell the clothes for slightly over the membership price and stay in the $30 niche.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user chantalp44
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I love the cut and quality of the fabric, but I do not like being automatically charged by the 5th of the month because I tend to forget to skip in time.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chantal,

Thank you for sharing your experience with our products and the monthly member credit. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user liad26
Canada
2 reviews
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I always get my order within 1-2 weeks. Packaging protects my purchase and returns/exchanges are simple and free. I highly recommend to all my friends and family!

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lia,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user matthewl1141
Arizona
2 reviews
0 helpful votes
  • Send Message
December 7th, 2023

Once they have your PayPal information they will start stealing $59.95 from your account each month!

Tip for consumers:
Fabletics is a fraudulent enterprise! You should be ashamed of your business practices—arbitrarily signing people up for some BS VIP program and siphoning their money until they figure out what you are up to. You’re awful people!

Products used:
I got nothing, they just stole from my account!

Service
Value
Shipping
Returns
Quality

Date of experience: December 7, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Matthew,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user bryantc95
Virginia
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

I will be purchasing more in the near future the fit is excellent and easy to work out in

Date of experience: May 14, 2024

Thumbnail of user carolm56
GB
1 review
26 helpful votes
  • Send Message
September 22nd, 2014

Do not use this company! I ordered my first (half price £22) yoga outfit in a hurry and accept i did not read the small print. I contacted the company when i realised an additional £44 had been taken from my bank account last week, first by email to cancel my VIP membership and secondly to request a refund as i was in Greece when the emails were sent and i was not logging into my emails. They weren't having any of it and emailed back to say i needed to ring a premium rate number to cancel. I have just rung them to be informed that the £44 cannot be refunded and can only be used to purchase their goods. I have never known a company where you have to opt out every month or your bank account is automatically debited by the cost of a yoga outfit. How many yoga outfits does anyone need?! The onus is on you to opt out every month or you will be charged. This is totally unacceptable in my view, i reluctantly had to order a second outfit, even though i didnt want one as they were adamant the £44 could not be refunded. Presumably this is how they get all their business!

Tip for consumers:
Do not use this company unless you are sure you want to have to opt out of a purchase every month!

Service
Value
Shipping
Quality

Date of experience: September 22, 2014

Thumbnail of user javont
Missouri
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Fabletics is my go to when it comes to my workout gear! I'm a personal trainer and the Fabletics products are durable to withstand workouts and are also stylish to be worn when I'm training clients!

Date of experience: October 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Javon,

We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user maggiev4
Georgia
1 review
13 helpful votes
  • Send Message
August 9th, 2015

I used Fabletics to purchase a few items in March of 2014. After being charged (because I never received an e-mail reminding me to 'skip' a month) $49 in July of 2014 I called and spent 20 minutes on the phone with a representative begging him to cancel my account. I happily accepted the $49 charge, it was my mistake after all, but asked to be removed from the service from then forward.

This August, a full year later, I got an e-mail informing me that my account had be charged for $49. I had not received an e-mail or charge from Fabletics in a year, so I called and kindly explained the situation to a representative. She accused me of lying about canceling my account, then put me on hold for 15 minutes so she could 'listen to the call' from last July. After taking me off hold, she explained that the company had 'lost' the recording of my call and again accused me of lying about canceling my account the year before. I spent another 10 minutes with her asking to be refunding and explaining my position and, when she finally agreed, she blamed me for the entire misunderstanding, attempted to convince me to stay a VIP member (for a bonus of 500 points--wow!) and then rudely ended the call before I could confirm my refund.

TL; DR

Terrible customer service, nefarious charging procedure and overall company-wide dishonesty. DO NOT SUBSCRIBE!

Date of experience: August 9, 2015

Thumbnail of user adrianab193
Illinois
1 review
0 helpful votes
  • Send Message
December 1st, 2023
Verified purchase

I believe the product are of good quality. I usually wait for the sales and get good deals. I recommend buying from Fabletics.

Date of experience: December 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Adriana,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user marikas9
Indiana
1 review
0 helpful votes
  • Send Message
September 3rd, 2020
Verified purchase

My size is never in stock which is xxl and I always order stuff for my daughter in size med always out of stock. I get bombarded with email then let down because of stock issues.

Date of experience: August 4, 2020

Thumbnail of user dorothyd505
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I enjoy their clothes but the subscription plan is crazy to understand and crazy expensive! I see/feel no difference from other clothes I have.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cathy,

Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dawnc920
New Jersey
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I've never once been disappointed with any part of the process with Fabletics nor have I been disappointed with their product. I'm very pleased.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dawn,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user ashleys711
Virginia
1 review
0 helpful votes
  • Send Message
August 3rd, 2020
Verified purchase

Their leggings are decent quality (though expensive) but be aware that purchasing a pair automatically enrolls you in their $50/month subscription service unless you know to uncheck a tiny box at checkout. Normally I look for this sort of thing, but I didn't think to here because who SUBSCRIBES monthly for LEGGINGS? Now I know.

Date of experience: July 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ashley,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership works. We value your business with us. Our Member Services team will be getting in touch within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jenniferg2749
Virginia
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

I would really rather be able to purchase affordable clothes without having to remember to skip months.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user ellyng8
Minnesota
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

Love the store and experience. Wish there were more scrub options in store.

Date of experience: May 16, 2024

Thumbnail of user joshuak589
Texas
1 review
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

I am just so glad I found this deal! I had been meaning to get some near workout clothes and this was just perfect.

Date of experience: May 5, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Joshua,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Thumbnail of user patricias1286
Virginia
1 review
0 helpful votes
  • Send Message
April 19th, 2020
Verified purchase

Very comfortable, very soft but too big in the crotch. I have bought a medium in non maternity leggings but I definitely needed a small. I will buy some more in the right size

Date of experience: April 19, 2020

Thumbnail of user elizabethb2680
South Carolina
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

Extremely comfortable and slimming! When I first put them on I thought, hmmm! I may not be able to breathe, but once they were on they were so comfortable! I didn't want to take them off!

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user kariw52
Missouri
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

I was so excited to start my membership. Each time I tried to order the items I wanted were sold out. The items I did end up getting are not the quality I expected.

Date of experience: May 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Kari,

Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user candacec249
Canada
1 review
0 helpful votes
  • Send Message
September 11th, 2022
Verified purchase

I have been a customer for a long time and I have legging and shirts from the over 7 years ago that still fit fabulously and I use on a weekly basis. Great product and easy to use site.

Date of experience: September 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Candace,

Thank you for sharing your wonderful experience with our website and the items you purchased. It makes us happy to know that you are satisfied with the products and services that we provide to our members.\

Best,
Mary

Thumbnail of user satyal
Maryland
1 review
0 helpful votes
  • Send Message
July 1st, 2021

I ordered $150 worth of items online via a promotion. The package carrier indicated that the package was delivered at my front door. This is impossible because I live in an apartment building and all packages are delivered to the front desk. You can't access the building if you are not a resident. Customer service told me that they could only give me a store credit, I insisted on getting a full refund because they no longer had the items that I wanted. They made believe that I would get a refund in the next 48h... I had to call back 4 times and follow up 4 times for them to tell me the same thing over and over. This lasted 2 weeks. The supervisor, said that in order for me to get a refund I needed to contact the carrier Starship (the worse), and get a proof of non receipt. Which makes no sense because they already indicated it was delivered according to them. Ultimately, Fabletics gave me the runaround for my refund, which I still do not have, they refuse to be responsible or even help follow up with the shipping company that THEY CHOSE to work with and made me responsible for the carriers incompetence.

Online purchasing with Fabletics has been the absolute worse customer service experience I have ever had, this coming from someone who worked in retail management for over 15 years.

DO NOT ORDER ONLINE.

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Satya,

We sincerely apologize for the negative experience you have encountered, especially with the order you didn't get. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user patriciam2673
Illinois
3 reviews
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Everything I have purchased from Fabletics have been quality materials and wash and wear well. I have been refreshing my wardrobe and these items fit right in. Thank you.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Dean

Thumbnail of user lexip2
Georgia
1 review
13 helpful votes
  • Send Message
May 25th, 2016

I am completely disgusted with my experience in dealing with this company. About a year ago I purchased a tank off of the site and was billed 50$ a month for 3 of the following months before I finally noticed it on my statement. I called and canceled my VIP membership and about a week ago I was emailed a gift card that was worth 50$ to try to make up for all the money they had taken from me. I got back on my account to redeem the gift card and paid the REGULAR price instead of rejoining as a VIP (I made sure that I read every little thing I was clicking on this time) and it still ended up somehow changing me to VIP and charging me for the last month anyway. THIS SITE IS A SCAM DO NOT USE IT! SAVE YOURSELF THE TIME AND THE MONEY.

Date of experience: May 25, 2016

Thumbnail of user fernandog226
New York
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

The membership is a scam. You know that you make people think there's a discount, and you add in very small print that people are actually buying a subscription.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fernando,

Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user helenf420
California
2 reviews
0 helpful votes
  • Send Message
June 1st, 2020
Verified purchase

I had to make a return because I received the wrong order. They quickly mailed me a return label and exchanged the product promptly, and the leggings are great!

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Helen,

Awesome! Thank you for sharing your positive feedback! Apologies for the trouble but happy it all came together in the end. It is members like you that help keep our lights on, and we couldn't be more grateful.

Best,
Nelle

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?