Fabletics

The quality and the style of their clothing is decent but their business strategy is so filthy. they basically just want to make money of you in every way possible. Their system is extremely sneaky. Basically, once you become a member (which you automatically become if you buy ANYTHING from them online and you will be notified after). Once you become their member, you have to go on their website and 'skip a month' for every month you don't want to shop from them. If you forget to do that each month, they will punish you by charging your credit card. Basically for EVERY month you don't want to shop there you have to let them know. If you miss, they don't even have the decency to pay you back even for that month even if you lost your internet connection or something. you know why? because they make $#*! load of money this way so they don't have to beg the costumers to stay...sneaky isn't it? plus now that you have already paid you are probably tempted to stay their member so you can use the credits you FORCEFULLY received to buy their products and that's more business and advertisement for them! DON'T fall into this trap. Don't support them. This is stealing... of course legally, because everything is stated in their terms of use with in font size 2.

Just a very slimy way to get customers to continue paying. They advertise the VIP Membership and the whole time you are signing up there is nothing obvious about a monthly fee or having to sign on to the website each month to skip the payment. (I NEVER CAME ACROSS THIS WHEN I WAS SIGNING UP, AM I THE ONLY ONE?) I signed up thinking I was making a one time purchase and I continued to get charged each month. It wasn't until I went back and really read through the fine print to see why I was getting charged. Just complete B. S. Be honest and upfront with your customers if you want them to be happy. PEOPE ARE BUSY, LIKE WHO WANTS TO HAVE TO REMEMBER TO PRESS SKIP EACH MONTH TO NOT GET CHARGED. SUCH A SCAM. On top of this, the products are not that great, I bought 3 leggings and 2 of them are kind of see through. I hope I can save some people from making this dumb mistake!

Always good customer service, pieces are wonderful. They are so well made they never wear out and so I can't afford to keep buying them just because they are soooo cute!

I was charged $59.99 for "VIP membership" after purchasing 2 for $19 shorts.

STAY AWAY. Total SCAM... total RIP OFF! They suck you in with 50% off and 2 for 1... then give you 45 minutes to figure out your size on their schedule... figure out their website... decide what you would like to order AND place an order! After that 45 minutes of high pressure to purchase for a discount, your discounts are over forever! Now, they have your credit card number. You are automatically made a VIP member. As a VIP, they debit your credit card $49.95 per month. Their products are WAAAAAY over priced... even with the 50% off or 2 for one discounts. Legging and tops are EXTREMELY cheap quality fabrics! Powerhold is nice quality but ridiculously high priced! The VIP prices are a rip off... and, if you cancel your membership to save yourself from a $49.95 charge each month... the non VIP prices are way beyond ridiculous! I neglected to cancel my membership and was charged $49.95. I placed an order but never received it. They have chosen a shipper who just drops the package at your door whether you are home or not. There is no way to change the delivery date to suit when someone will be home. There are SOOOOO many things about this company that are just WRONG! I now have a credit with this company but am no long a VIP member. For the $49.95 credit on my account, I get to purchase a product that has a true value of somewhere between $9.95 and $19.95! TOTALLY disappointed!

Let me start by saying the shorts are fantastic! I have purchased and/or returned numerous shorts in different sizes when I first looked into them. My issue is simply that out of 10+ pairs of shorts I have ordered (both L and XL), all 10 fit differently! Some are too large in the waist, some fit just right. Some are too tight in the hips, some fit good. Some XL fit like a L, and some XL fit like a XXL. Some of the 9in version fit like a 7in. It's a crap shoot to be honest when I place an order. The craziest thing is that I ordered an XL once, it was too large, so I exchanged it for the exact same size, and the XL I was sent back fit perfectly! It seems like every order I place, 1 pair fits perfect, and 1 has to be returned/exchanged. Either they are being labeled wrong in inventory and I am being shipped the wrong size, or they are guessing when making them. Again, I love these shorts, I wish I could wear shorts to work and I would buy even more. But the constant back and forth of "will they or won't they" fit, is very frustrating.

Was pretty disappointed with this after my first order. The pants run smaller and so I submitted for an exchange of 3 items. All three items were apparently out of stock and the cancelled the exchange, but credited my account for only one item. I called and got it sorted it out and decided to cancel my VIP membership. Associate stated I would keep my 3 credits. The website details one credit = 1 outfit. Apparently since I canceled my VIP membership 1 credit = $49.95. This was never conveyed to me and does not stipulate that on the website. When I called about this, I asked to have my VIP membership reinstated for the rest of the month that I had already been charged for. Then 1 credit = 1 outfit. BUT THEN, all of the sudden I only have 2 credit and a store credit of $49.95. I call back AGAIN and the associate told me that it was showing that the associate credited me $49.95 to my credit card? Then why is it showing as a store credit? Finally, I had had it. I had been doing a little shopping online to use my credits and literally 73% of the stock of the items I wanted was sold out. What is the point of being a member of this when I can't buy what I want? I asked for a full refund of all of my credits and store credits to which the associate told me that she could not do because I had already used my "one time" credit on the last phone call after we had just gone over that that was a mistake. Finally, after talking with her manager, I was able to get a full refund for all of the VIP membership charges. I'm done.

I have had similar experiences to the others commenting here. I bought the $2/24 leggings so I had to sign up for the "VIP" membership and missed the deadline for the first month, so I was charged $49.95 and was told I had a credit. I start searching the site to spend the credit and then close my account. I found lots of reasonable prices for different items, so started to put things in my cart. When I logged in as VIP, all of the good pricesthat i had seen doubled. When I cancelled my account they told me VIP prices are 50% lesshan regular prices. It was the intro prices that I was seeing, but the math is the same, regardless. So there are decent prices that suck people in, as long as you are not a VIP, but THEN. As a VIPr you pay RIDICULOUS PRICES that are artificially inflated then "marked down" to 1/2 off, I thought VIP meant you got special benefits, not price gauging. I've never seen a company that charges ever month when there is no product provided.

The leggings and top were excellent quality and great for cycling... but I received my first outfit last week before realising I was locked into paying £44 per month. When I spoke to the representative (I called the number on the invoice, not the one below) I informed her that the organisation was in breech of British Consumer Law for 'inertia selling' (see Daily Mail article 19.03.2016) and requested my membership be cancelled immediately. I asked her to forward me confirmation that this had been done and received an email a few minutes later. I will let you know if anything arrives or money is withdrawn next month... It's a real shame as I love the clothing; but I do not wish to be locked into anything and if i want an item I will pay the price, so as long as I can do this I am happy to be a normal customer.
'You may cancel your Fabletics VIP Membership at any time. There is no cancellation fee. Please contact Fabletics Member Services on *******500, Mon-Fri 8:00 AM to 8:00 PM or send us a letter to JustFab UK Ltd., 8-10 Dryden Street, London, WC2E 9NA, to cancel your VIP Membership. If you would like to continue receiving selections, simply skip the month by clicking "Skip the Month" in your Looks between the 1st and the 5th to avoid being charged'.

DO NOT BUY FROM THIS COMPANY! Like the many others on this page, I bought two pairs of leggings for £24. Bargain. At NO POINT when I was browsing the leggings did it say, '2 pairs of leggings for £24 (but we will auto-sign you up for our 'VIP' membership and charge you £55/month for the privilege unless you remember to skip the payments, for which we will NOT remind you)'

This is a deliberate strategy by Fabletics to conceal their true objective; not to sell leggings but to steal money on a regular basis from customers to whom it was not made clear that were entering into a contract whereby this would happen. I would wager that there are thousands of people, who don't check their bank accounts regularly, who are just giving money every month to Fabletics with nothing in return. Brilliant, really.

Fabletics will argue, I suppose, that it's all on the order confirmation, but I'm afraid I don't usually have time to review the details of an order confirmation when I'm pretty sure I just bought two pairs of leggings! My mistake, one which I have paid for dearly. Fabletics are utterly refusing to address my request for reimbursement.

Please be careful- this is a very slick scam. I will be reporting them to the UK consumer watchdog later. I urge everyone to do the same as a dossier needs to be put together. Also, BBC Watchdog is here: https://www.bbc.co.uk/send/u*******?ptrt=https://www.bbc.co.uk/programmes/b006mg74

Please also share to your social media accounts and any other methods of sharing information. Fore-warned is fore-armed.

I joined the VIP by mistake and then canceled. I am elderly and do not
See well as I explained twice on the phone. Your rep told me that I could
Spend the $54 on anything I wanted and would not be billed. I asked if I
Could purchase multiple items up to that amount and the answer was clearly
YES I ordered 1 men's underwear and my credit card was charged $4plus
Contrary to what I was told and that I had no more credits also contrary to what
I was promised The reps did not have a good command of English and totally
Mislead me. Very dishonest business practice. Tried to phone again and got
Nowhere JUST GAVE UP WHICH WAS OBVIOUSLY YOUR INTENT

Such a scam. Horrible website. Almost impossible to find the location on the site to skip a month. Canceling is also nearly impossible. Don't fall in to this $50 a month trap for some ok leggings.

I love these leggings. And I'm the type of person who hates everything but jeans, these have changed my mind. I will only spend my money on these leggings. Everyone needs atleast 1 pair of these

Purchased the 2 pairs of leggings for £24 and a hat - Total purchase £33.65 (incl delivery).
Didn't realise that if I didnt click a box at payment stage to say non vip membership they would take money (£49) from my account every month. This is a scam.
It does not say at the box that they would take £49 from my account every month if I failed to tick the box.
Managed to get 2 mnths from me before I realised (came out of my paypal account).
Customer service no help.
Just state that this is a membership fee you pay every month.
What you get for membership I do not know - Just nonsense. It is a scam to take money for nothing.
They say you have to call monthly (before the 5th) to "skip" the direct debit but if you did not know they had scammed a direct debit from you, then you dont know to call to "skip" or cancel.
Take care.
I do not know anyone who wants to spend £49 per month on work out clothing.
No money back. You can only purchase their cheap goods at extortionate prices.
They will Cancel membership but then the cost of products goes up to approx £74 for a pair of leggings. So the £98 in credit is worth next to nothing.
Leggings not worth the cost advertised. Even at the reduced price of 2 for £24.
STAY AWAY FROM THIS SCAM.
Buy from a reputable company. There are better products and companies out there.

I have been loving the yoga pants. They are super soft. The sports bras are a hit or miss for me. I just can't find a happy medium between 1x and 2x.

I have tried several times to look at certain items and the links won't work. I have talked to customer service and they weren't able to fix the problem. It is very frustrating.

Don't quite understad how it all works. You should make a quick video on how it all works. Quality of the fabric, especially the tops are disappointing. I hate the oversized arm holes.

I love Fabletics Powerhold! Just ordered two more to add to the other 4 I already have! Only leggings I workout in now! :) shopping is a breeze and I love earning the points!

A little to tight, I bought leggings elsewhere the same size and they are very comfortable.

Awesome always a great expedience Sometimes to many texts

The highwasted pants smooth out all the right places and the fabric is very nice. When folding forward they are thick enough the keep all the things covered. Excellent products!

Since I have been a member I feel that the fit has become inconsistent. I am not experiencing the same quality or fit that I enjoyed when i first signed up. I will be cancelling my menmbership soon.

Everything was excellent and the quality was very good 👌🏻👍