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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,685
Neutral
273
Negative
1,217
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,676)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1808) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (131)
Thumbnail of user leanneo23
Kansas
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Wasn't what I thought I was getting, and I was automatically enrolled in the VIP with a monthly fee even though I said not too. I will never buy from there again, I will continue with pop fit they've always treated me like a VIP.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leanne,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user crisst5
Florida
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Great member exclusive benefits and easy returns and exchanges

Date of experience: May 9, 2024

Thumbnail of user leighk7
Texas
1 review
20 helpful votes
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January 12th, 2016

So the first few months maybe even up to a year I received emails to remind me that it was time to buy or skip. Then the emails quit coming. At first I thought maybe it went into SPAM folder and I just missed it no biggie. Then the next time it happened I called and told them I did not receive the reminder email and they were kind enough to credit my account. So far all is well. I made a note on my calendar to check Inbox/SPAM/Junk all folders between the 1st - 5th of each month - no emails, I called and was told my provider must be blocking? Funny thing though I ALWAYS received an email to confirm a purchase. So I let time rock on and again missed a month so got charged. Again went through all folders - no reminder email. So I called and cancelled. Interestingly enough - I received the cancellation email. Now I am receiving all sorts of promotional emails from them. Hmmmm, no reminder emails, yet somehow all promotional emails come through to my INBOX... Sorry Fabletics but I am pretty sure that is intentional way to getting people to purchase.

SO interestingly enough, since I cancelled my account, I have no problem receiving emails from them and yet reminder emails never could make it through. Plus I can buy just as cute, if not cuter, outfits at Target that are the same price or less.

Date of experience: January 12, 2016

Thumbnail of user gilbertr157
Texas
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I am very impressed with the quality of the shorts. I wouldn't choose any other brand and the price is amazing.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Gilbert,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user sharonh2969
South Carolina
2 reviews
0 helpful votes
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May 18th, 2024
Verified purchase
• Updated review

Fabletics clothes are stylish, well made, and the sales are great!

Date of experience: May 8, 2024

Love Fabletics!
May 15th, 2024
Verified purchase
• Previous review

Easy ordering process, easy returns,
Good quality items

Date of experience: May 5, 2024

Thumbnail of user gracea604
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Easy and smooth process. The product came at the promised time

Date of experience: May 7, 2024

Thumbnail of user darinm122
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Love both the shorts/joggers for me and tights for my wife!

Date of experience: May 7, 2024

Thumbnail of user davep1161
Tennessee
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The shorts and Tee-Shirts are phenomenal! My go to wear all the time.

Date of experience: May 5, 2024

Thumbnail of user danielleh690
Canada
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

The sale days are obviously my favorite. The powerhold material is durable and fits nice. I love the sweaters. I think the only thing that is missing for me is nice tanks

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user danw1717
Nevada
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Pants were not as described, shirt fit sloppy
Just not what I thought

Date of experience: May 4, 2024

Thumbnail of user mariae1051
Arizona
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

The moment you come in the store the sale associate is very accomodating and helpful... it makes you really not to get out the store without buying an item from the store.

Date of experience: March 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maria,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user alfredj85
Australia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I originally saw fabletics advertised through its partnership with the UTR website, so I assumed it was an organised company ready to ship to Australia at least, if not internationally.
Sadly, it was not to be.
After looking at the website and the products offered I was quite impressed. There was a great range of apparel suited to tennis and all at very good prices. However, it was all an illusion.
I tried to check the website to see if products could be shipped to Australia, unfortunately I could not find that information but when I placed an order it was possible to enter an Australian shipping address without it being prevented. So I ordered a few things and tried to pay. This was the first hurdle. The payment method was not accepted and there was mo explanation as to why.
After leaving it for a few days, I came back to the website, ordered a few things and paid for them. This time it worked... despite nothing being different from my end to the previous occasion. After once again ordering and paying for quite a few items I was happy to see the payment received message and eagerly awaited my delivery. Alas, it was not to be. I received an email a few days later from fabletics informing me an item I had ordered wasn't available. However, after reading the email, it wasn't only one item, it was every item I had ordered!
It really seems like fabletics is not quite ready ti do business internationally.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alfred,

Thank you for sharing your experience with the availability of our products and placing an order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user cindeec10
Texas
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I felt like I was smothered in butter wrapped in a comfy blanket! My body felt loved 💖

Date of experience: May 8, 2024

Thumbnail of user carmelitad20
Florida
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Bought the leggings for my daughter. She was very excited to get them. Fit great!

Date of experience: May 9, 2024

Thumbnail of user bobbiea97
Colorado
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

They fit very well I will be buying more and also the shorts

Date of experience: May 9, 2024

Thumbnail of user davidc9527
Kansas
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

The items I ordered fit well and are very comfortable!

Date of experience: May 9, 2024

Thumbnail of user lorinh3
Texas
1 review
2 helpful votes
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June 19th, 2018

I signed up for the promotiono fo 2 items for $24 and I went ahead and ordered. The jacket was great, but the leggings were such bad quality that I immediately gave them away and that person did not even want them. The material was rough and had zero stretch to them. I did not know that i was siging up for $49.95 to come out of my account and 7 months later (I don't check my account often) I realized close to $400 had come out on these recurring payments I didn't sign up for. I called and they told me that they could only refund 5 payments and that the rest had to be left in my account as credit I could use on clothes. I told them I did not want any of their clothes but they said there was nothing they could do about it. I checked my account and they only refunded me for 4 payments! I called CS and he had no clue what I was talking about and I asked several times to be transferred to someone who would not give me the run around. I had to explain the situation about 4 times before he realized what he was telling me was wrong and agreed to refund me for that last month they promised me. I am still left with $100 in "credits" to use on the site and not happy about it. This happened to me with ShoeDazzle and come to see that they are partners... go figure. I would never imagine Kate Hudson would agree to all of this =(

Date of experience: June 19, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Lorin,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user bryanh917
Florida
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Shipping almost becomes a deal breaker as it takes 2 weeks to receive anything

Date of experience: May 9, 2024

Thumbnail of user amyk1388
Florida
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I have tried several different styles of bra's in a couple of different sizes and I still have not found the right size and fit. I find this dissappointing.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user zanetaj2
GB
1 review
1 helpful vote
  • Send Message
November 10th, 2019

I did buy legins from them but next month they charge me 44 pounds and when I call them they told me I have monthly contracts with them. Scam, be careful with them.

Date of experience: November 7, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Zaneta,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user gerrys131
South Dakota
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Love fabletic! The fit is spot on! The material in the leggings is comfortable and flattering! I still wear my first leggings I purchased years ago!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gerry,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user jeffh1812
Arizona
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Hey guys, I tried to chat w someone but never received a response. I ordered socks and only received 1 pair. I thought I was getting 3 pair. I've tried chatting 2x and never got a response

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeff,

Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user maryh2684
California
1 review
0 helpful votes
  • Send Message
October 4th, 2021
Verified purchase

Very helpful-………………………………………………………………………. Thank you- i appreciate you assistance and for taking care of things and got your understanding and professionaliam.

Date of experience: October 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle

Thumbnail of user amandad510
New Jersey
2 reviews
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Still waiting on other item from my order I received one item and have not received 2nd item from an order placed before Christmas! Not happy at all!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user blakel99
California
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I was charged for something I tried calling in about to cancel and was charged anyways. Couldn't get through to their customer service. I think it was intentional.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Blake,

We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

 

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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