Fabletics

I am have trying to return a package because I just did not like how some things fit or looked on me. Items did not leave the plastic slip they get packed in for more than 10 minutes. I had to talk to customer service to initiate a return label for me, that was fine. So, I sent out my package the first time, 2 weeks later I got the same package with the same contents, I got to try and return again, the agent that helped me the first time noted I wanted an exchange, even though I clearly said a refund. Anyways, got a new return label and sent it out again, I was also told previously I need to reach back to customer service to receive my refund, like what?! Why is it not an automatic refund once it is received at warehouse? But whatever, so I talked to an agent to check my status on my return package to make sure it got there, the agent then says hold on while I check, wait 8 minute before agent just ends conversation before giving me answers. So I go through the process again to talk to another agent, she said they had not received it and wait for the email, well I never got an email confirming the first package got to the warehouse, so she sends me a tracking link, I look at the link, AND IT SAYS IT IS DELIVERED. Long story short, been like a month and still no refund.

They launched the Canadian site at the beginning of 2015. On New Years Eve feeling the vibes of a fresh new start - I ordered my $25 outfit. I teceived confirmation of my order. 6 days later nothing.
Called Customer service- they said I had placed my order simutaneously with 100 other people and by the time my order was sent to the warehouse all my items were out of stock. I had to pick an entire new outfit over the phone by the end of the day.
I called back to place my new order. The girl checked all stock and my order was placed. I received confirmation. 4 days later still nothing. Called back.
The woman said all my items were no longer in stock - I said it was impossible I placed the order on the phone. She said she thought her co-worker never sent it to the warehouse.
I had to order a whole new outfit over the phone. She told me the numbers of the items in stock (ie 112 cashel tops in medium, 70 pants in medium) etc. Again I received confirmation of my order by email.
3 days later still nothing shipped.
Called again!
Woman said all the items I chose were out of stock. I told her to delete me account.
2 months later my account has still not been deleted- they still have all my personal information.
I am saddened that Kate Hudson would support this. Fabletics turned my positive New Year into a headache.

Don't bother- especially if you are Canadian. The yoga clothing market is booming- all you need to find is a apandex polyester blend and you're set :)

Please never order from Fabletics. Firstly, I ordered from here because i would like to try the new brand but unfortunately, it took like over a week to response where is my order then after that my order was cancelled for no reason the i explained all of then to the agent and after that i ordered again from here secondly so i have to wait like 2 weeks again to get my order but the order that i got is totally wrong. Then i have to talk with the agent again and that agent is like totally halirious because all of the things that she said are that she cant even do anything… i was like so $#*!ed up. All of the things that i can do is to wait like another 2 weeks to get my freaking order for 2 pants. When i said, can i get refund for that? And she said that i have to go to the post office and replace my order back. I dun have time to do it and also, it is really hard for me to do that thing… When i said that i am going to write a review on your page, she seems like she doesnt care about it lol

I don't mind the subscription thing, I have done this kind of membership before, what I don't like is their service and also the quality of the clothing. NOTHING and I mean NOTHING has fit me right. Granted I have to shop online to order things, because there is no store near me, so trying on would help if I could but nothing really looks as quality as it does online, not to mention it doesn't last. It's disappointing that Kate Hudson is selling Walmart/Target quality clothing for triple the price.

Another huge pet peeve, is their skipping time period. I happened to be in a hurricane in Houston during the "week" you're allowed to skip. Obviously I couldn't exactly call them or get online to skip, because my service was down. I really didn't want an outfit this month but because you only have that window to call or go online I was charged. Now, so I don't lose money, I have to buy another outfit I truly did not want.

Oh and also took them 3 months to exchange something for me that came undone and had holes in them the first day I wore it, and I still never recieved it despite them claiming I did. They gave me store credit but again, for clothing I didn't want in the first place.

All in all, it doesn't seem like Kate Hudson is involved AT ALL in her store or in this shopping experience. It's all done overseas, cheaply made and highly inflated prices for her to make money. The customer service people are nice but still it's not the experience I thought that Kate Hudson was trying to give her customers. Very disappointing.

I made some orders and returned bc i wasnt happy with what i got and the atill charged me for the membership! I tried canceling but never got my money back

I had contacted a rep to check on the status of my order. Fabletics website told me that it had been shipped and in transit but shipping company explained that they haven't been able to pick it up from Fabletics warehouse yet since its not ready. Rep told me to call shipping company to file a claim, so I do so and shipping company explained that they work directly with Fabletics and not customers. The Rep did not provide me with correct information. So, I went back to the same Rep and asked her what the status was. Then she immediately tells me actually it just got shipped. So, I ask her for confirmation to which she responded, actually it will ship in a couple days.
There was SO MUCH back and forth with this representative LYING to me. I gave her a 1 start and her management reached out. I explained the entire situation to me and management was no help. They blamed the confusion on me? How is it my fault that your employee is lying to me. I gave you my money for an order, I am giving you my business and you decide to be rude to me? I AM NEVER SPENDING MONEY AT FABLETICS AGAIN. Terrible terrible terrible customer service and just the worst attitude towards customers.

After one wash the thread near the waistband is coming out. I have worn them once. I would like to return them and get a new pair at no charge

The shorts seem decent quality, and are very stretchy, but they're not the most comfortable shorts. The fabric isnt as soft are some other brands like Vuori, so they are not as comfortable.

I ordered a couple pairs of pants/shorts and a couple sports bras. The quality and style is okay but nothing special. I'd rather spend the extra money and buy Lululemons. Anyway that's not the reason I only gave 2 stars and will not order from them again. A few days after my order I received the tracking information however when I clicked the link to see when it will arrive it gave me an error message. I waited a few more days thinking maybe it just hadn't updated yet and tried again. Still the same error message so I contacted customer service and all they did was told me to call the shipping company (wtf?) or wait and see if I don't receive it in 15 days and only then will they help me. I don't see why I should be the one to call the shipping company I am not the one who shipped the item. I suggest to the customer service rep that maybe they should consider a more reliable shipping company to which he replied that they use 15 different shipping companies no wonder they have issues. The customer service representative was very short with me and kind of rude. So to summarize, their clothes aren't worth the hassle and you're better off spending your money elsewhere.

I absolutely love the fabric, fit, and quality of the outfits and love the people. There are so many positive and wonderful people with Fabletics (including Lizzo/Yitty!)

It wasn't to my expectation that the leggings weren't really "high-waist". The leggings also were tight all around your legs, but not tight around your waist at all.

My visit was exactly what I needed to end the week they were there when I needed them they put together some outfits for my trip and I couldn't be more satisfied.

After the initial month after my first purchase learning what the stipulations of "VIP Membership" is, I forgot for a few months to opt out of the monthly credit (aka automatic charge to my credit card after the 5th of the month to use in store). This month I know I opted out, via my mobile device and before April 5th, and was STILL charged! Customer service said there was no record of me clicking to skip the month, and that I couldn't receive the money back and had to use it in store. Going to be cancelling my "VIP" Membership as soon as I use the store credit - it certainly doesn't make me feel like a valued customer.

Also, don't wait for items to be re-stocked. I was waiting for over two months for some leggings to be re-stocked before cancelling my VIP membership (so that I could get the better pricing), and was informed by customer service that they often don't re-stock items. Wish they would remove it from their website if it is a product no longer being offered and is out of stock!

All of the items ordered are great I will continue to shop here

Do NOT give this company your money. Ever. Shady $#*! practices and bull$#*! customer service. Trash company

I received my first order today and one the pants were used! Yes you read right used! Washed. Look at the tag. It's torn!

WoW… I love everything about Fabletics Being a fitness expert I'm constantly looking for quality and cute workout gear and Fabletics truly delivers it!

Signed up for my "great deal" of 2 leggings for $24, not realizing I would only have an hour to use that coupon. Did not like the pressured feeling as I scrambled to quickly decide which leggings to order. Had I had more time, able to do more research, I would have realized they ran small, but I didn't so the first leggings I got were too small. Was able to exchange after talking to someone overseas that was extremely hard to understand. Waited a couple weeks to get the 2nd attempt, one pair I didn't love, but I did love the other, BUT, it started to fall apart within just a couple weeks of limited use. Called to exchange and had the hardest time trying to understand and be understood by the person overseas. Waited forever for my exchange, and when it arrived, it wasn't the same leggings, it was another pair that I hadn't cared for. Called to try to straighten that out and was told that the leggings I loved had been discontinued. I had to choose a different pair to exchange again, hoping that I would like them better (I don't and also had to wait weeks again for them to arrive). So now, 4 months in, I have two pair of leggings I am not crazy about, not expecting them to last long, and it is too much hassle trying to get someone that has a clue what you are trying to say. As I called to cancel I discovered that they just brought back the leggings I had loved. Would like to have those but NOT worth the headache to deal with Fabletics again!

Not a good deal at all. After first order it cost $59 for a pair of workout pants -no thanks

I started at a Fabletics store in 2021 - was buying a couple pairs of leggings and a sports bra while visiting the US. I was lured in by "member pricing" - a great deal for gorgeous athletic wear! Then realized it was charging a monthly fee for "member credits" to purchase items in store or online. Once back in Canada, I tried using the 9 credits that were racked up (not to my knowledge, yikes) by placing an order. 3 MONTHS later - still no package in the mail! (Despite their quoted 6-14 business day delivery to Canada guarantee)

I called and they canceled the order. I go to put another order in (which is EXTREMELY difficult due to the poor quality of their website - always crashing.) and again wait MONTHS. I call...they cancel. This process happens 4 TIMES. Now they say my member credits have expired -- BullS**t. They only expired because my order was canceled EVERY TIME. They "graciously" offer to refund me 4 of the expired credits - out of 8 that were "expired" - and I put a final order through with the 4 refunded credits and 5 current credits.

A month later, and I can foresee what will happen (as you can guess by the pattern we've seen thus far). So I work up the courage to call and ask for a monetary refund of all 13 credits - out of which I've been able to use ZERO. (For those of you wondering, that is $654.00) After CONTINUALLY being put on hold AND HUNG UP ON... I reach a man who cancels my current order and immediately refunds 5 credits. He begins to issue me a cheque for 4 more (because they can't deposit those ones into my bank account?), when he too hangs up. UGH. So finally I call back, and reach a very kind woman who finishes issuing the cheque (which will HOPEFULLY arrive in 6 - 14 weeks - we'll see,). But the remaining 4 credits worth $200.00? Apparently I will never see that money again. (Or the time it took to deal with all of this over a period of TWO YEARS.)

Their clothes are great - BUT NOT WORTH IT. If you live in Canada DO NOT become a member. You will never get your order and jump through a million hoops trying to figure everything out. I have told my friends and family who were also members to cancel IMMEDIATELY. Which I did as well. I'd much rather invest in some Lulu's TBH.

When I'm searching to purchase items they are often out of stock. I've tried 3 different styles and I don't love how they fit.

Nothing fits correctly like the other big brands. I've purchased numerous pants, shorts and shirts, all donated. You get what you pay for…

I'm having the same problems. You have to put a stop payment thru your bank and then no more charges will be taken out of your account.