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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.2%
Positive
1,675
Neutral
271
Negative
1,202
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,649)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user emilianof2
Massachusetts
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

The short is very comfortable and it fits nicely with my slim waist. Great material and many color options.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emiliano,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user tanyat245
Texas
2 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

Love all products, this last set seemed a bit snug and I've always been a medium in yoga/workout pants.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanya,

We appreciate the feedback you shared regarding the sizes of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user ashleyh1438
Michigan
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Love a good sale but hard to find colors and sizes that I want and the website is slow

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for sharing your experience online and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dianaj417
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

My order was processed right away and arrived in a timely manner. Everything fit great and is so comfortable.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diana,

We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique styles and best service for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user marvins233
GB
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The online availability was awesome! The best complete experience is to receive your order in a timely manner…
Thanks!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marvin,

Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user ambero220
Canada
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Experience has been pretty good. Good deals when you keep an eye on the emails. Fairly easy return policy.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user evelynd241
Canada
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

My overall experience has been ok, items were of good quality. This particular month I used items for gifts.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Evelyn,

We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user heatherl338
Oregon
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Love everything I have ordered! Fun, live good workout clothes! Haven't had any problems with any of my orders.

Date of experience: May 1, 2020

Thumbnail of user chelsa1
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Great quality, fast shipping, true to size. Been purchasing this brand for years and have yet to be disappointed.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Chels,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user taylors775
New York
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Loved the pants at first but got holes and looked picked up after just a few wears and washes.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Taylor,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user exandra686
Canada
1 review
0 helpful votes
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October 14th, 2023

They cach you with the 2 for $25 when ypu sign up but don't tell you, you must sign up as a vip for tge deals. Ontop of the hidden vip sign up fees the 2 for 25$ goes away fast. They have a hidden 50$usd a month so in canadian like $80 a month automatic membership charge that you can "skip between 1-5" but if you forget you get charged that money. Once your secretly charged they then turn that into a "memership credit" BUT you have 1 year to use it or it expires. They send so many emails they end up in the spam folder so and "notification" for your points or member credit expiring chances are your email will junk them to and youll miss them. So once your charged that 80$ canadian and its then turned into basically fabletics money better get your butt on spending it because in 12 months thats it ypur money is basically garbage, more money for tgere comapany and less for the smalls. After all that try to ask coustomer service about it all and oh theres nothing they can do because once that sneakely monthly charge you didnt approve in the first place goes through and turns into a member credit its not actually money i guess and expires so nothing they can do, even if you miss that exp date by 10 days. That doesnt seem rigbt at all and quite sneaky as a conpany. Also most of the time there sold out for everything so good luck getting anything you like anyways.

Company's complete bs they way they run the business side. Lost me as a vip member and I had been one for 4 years. WHAT A JOKE FABLETICS

Tip for consumers:
Watch out for the membership scam and the hidden fees, also company is USD

Products used:
Vip membership, leggings, shirts, pants, sports bras and biker shorts

Service
Value
Shipping
Returns
Quality

Date of experience: October 14, 2023

Thumbnail of user bonnies866
Bonnie S. – Fabletics Rep

Hello E.W,

We appreciate you taking the time to share your feedback about the VIP membership and the monthly Member Credits. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.

Best,
Bonnie

Thumbnail of user alexw853
GB
1 review
0 helpful votes
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August 18th, 2021

I don't know where to start with how bad the service was from fabletics, it; s a shame really because the product is great.

When I purchased 2 pairs of shorts, I didn't expect to be signed up to a subscription for £50 per month, it was really underhand how they hid the fact in the small print. When I tried to exit the subscription they tried telling me it was a free subscription and I just had to pause it every month.

Then when the shorts arrived they were too big (the only positive out of the whole experience). The exchange process described on their website didn't work as they had shut down the email channel.

I finally managed to speak with someone who could help who asked me to choose 2 new pairs of shorts, that was difficult as they had hardly any stock. Finally managed to choose 2 pairs in stock, but whilst I was waiting for the product to despatch they must have ran out of stock and so cancelled my exchange and sent me an email saying they had credited my account.

So I went back on the website, but there was no credit on my account, so I had to get back in touch, but the person I was speaking with said my original exchange had been processed and so he couldnt do anything for me. At this point I had already had a terrible experience, having to contact them 3 times, being conned into a subscription and having already had to suffer their terrible customer experience, but now I had no shorts and no credit or refund.

When I said that I was going to go to trading standards/consumer watchdog, they sorted it for me within an hour, a day later I've received an email saying my items will be delivered.

Avoid this company at all costs, I don't even think its a scam, they're just a terrible company.

Tip for consumers:
It's easy to get signed up to a subscription without knowing. Also, if you have to deal with aftersales, the service is terrible.

Products used:
Shorts

Service
Value
Shipping
Returns
Quality

Date of experience: August 18, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alex,

Thank you for sharing your overall experience with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user traceyh36
Canada
2 reviews
5 helpful votes
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May 5th, 2017

So, I went to the Fabletics website today to cancel for this month, since they seem to make it impossible to actually CANCEL my membership and like to take my money off my credit card... and they have a new trick to try to stop you from cancelling the month... a pop up screen comes up so fast from the skip page and then after you click it to make it go away, you aren't on the original page anymore. After wrestling with it for a few minutes, I was finally able to cancel this month. But that was just a hassle and BS. I have a lot of Fabletics, the only truly decent items (and not even all of them, I'm afraid) are the leggings. I also have a nice scarf and the toque was 'ok' but it wasn't slouchy as advertised and I ended up giving it away. The tops have generally been of very low quality, especially the t-shirts, with poor quality fabric and stitching, as well as big time shrinkage issues. With the exchange on the Canadian dollar and the shipping charges (what happened to FREE shipping people?), there is no way these clothes are worth the price I am paying, even with the VIP 'discount'. I want OUT.

Date of experience: May 3, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Tracey,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.

Best,

Samar

Thumbnail of user dawnp50
Texas
1 review
5 helpful votes
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February 17th, 2017

I saw the TV commercials for a while with Kate Hudson advertising Fabletics and I thought, those are some pretty neat leggings, so I finally decided to order from the company. I wish I would have read the reviews before I made this decision. I placed an order 3 weeks ago (Feb 2nd) and I have not received my shipment yet! I received an email on Feb 10th stating that my shipment was finally on its way and it's now Feb 17th and I still have not received my package! I called the company and canceled my VIP membership today. I am not going to pay $49.95 per month every month if I have to wait damn near a month to receive an order. Oh yes, when you order from Fabletics, you have to agree to the terms of having your credit card charged automatically for $49.95 every month in order to receive what they call "perks" for being a VIP member. My advice to anyone who is mesmerized by the Kate Hudson commercials for Fabletics, save your money and time because it is not worth the money, the stress, the time, and the wait for some leggings that are probably just as good as the ones you can buy on Amazon or your local retail store. I haven't even received the leggings yet, but currently, I'm not impressed with the company, so I can imagine I won't be impressed with the leggings either when or IF I receive them. Horrible company! BEWARE!

Date of experience: February 17, 2017

Thumbnail of user carlas553
Indiana
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

Each visit we make at Fabletics is a great one. The entire staff is very friendly and goes above and beyond to help us! Thank you!

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Carla,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!

Best,
Tina

Thumbnail of user bethanyt21
Texas
2 reviews
0 helpful votes
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November 30th, 2021
Verified purchase

I'm lucky to live in a city with a store. I was able to try on several styles and learn what sizes work best for me.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bethany,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

Best,
Nelle

Thumbnail of user katiep324
Indiana
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

Product is great and sizing is consistent. Shipping partners that are used are by far the worst. I will strictly be shopping in store going forward.

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katie,

We appreciate your feedback on our items and truly apologize for your experience in shipping your order! We would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user wendyl111
California
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have been ordering within company for. 2 years and the quality is outstanding. You won't be disappointed and their return policy is good as well.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Wendy,

We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!

Best,
Renz

Thumbnail of user graces472
Australia
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Always so happy with what I receive from fabletics, and this is no exception, everything I ordered was in great condition and super comfy. Love it!

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Grace,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user josiep48
Nebraska
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I have not received either of my orders yet and it has been three weeks. Very disappointed. Hoping the quality and product is worth the wait.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Josie,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user joanned426
New Jersey
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

My 18 yo saw an ad on social media and asked me to buy them. He loves them. We've got 4 more pairs on the way!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joanne,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Dean

Thumbnail of user nicolaag
GB
1 review
2 helpful votes
  • Send Message
October 11th, 2021

I had a VIP Fabletics account and was happy to use it letting credits roll over. I noticed credits started disappearing (totaling $300). After several hours of calls, I was advised that credits only last a specific period of time. Fabletics agreed to reimburse me via vouchers which I agreed to, BUT the vouchers did not work. I tried contacting Fablectics and the voucher company who kept bouncing me around and never resolved my issue. Years passed and I got nowhere, eventually the issue was resolved, however, at this stage I had moved countries. I tried to make an order, however, was not able to use my credits to order to my address. I called again to find a workaround but was advised there was no alternate solution. I resorted to selling the vouchers at a discounted price, but found no buyers. By this time more than 4 years had passed. I tried all avenues, and had no choice to contact Fabletics again to request a refund - the agent hung up on me! I tried again and in May 2021 an agent finally agreed to issue a refund cheque. I was advised the cheque would arrive in 4-6weeks. 5 months and there was no word from Fabletics, I contacted them and was advised they hadn't sent the cheque as they needed to verify my address. I asked why no-one had contacted me - the reason, they don't have the ability to contact me! I left it a week and called again, only to find the last agent hadn't updated my shipping address. Now I am being told I need to wait another 4-6weeks. Avoid this company at all costs! I tried to spend $300 and now they won't give my money back.

Service
Value
Shipping
Returns
Quality

Date of experience: October 11, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicola,

Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user claudiat187
Massachusetts
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

I want to cancel my account before you charge me another $59.00 for the privilege of buying your clothes... Enough is enough with the sneaky tactics.

Service
Value
Shipping
Returns
Quality

Date of experience: September 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claudia,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user athenab17
Ohio
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase

Love that the leggings are compression and very comfortable. They have their own flair to them. I got some to give a gifts to others people.

Date of experience: January 3, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Athena,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user bethanr3
Albania
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I was a fabletics VIP member for the last 7 years. I have always been very impressed with the communication and quality of products they sell.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bethan,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Tina

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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