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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.2%
Positive
1,668
Neutral
271
Negative
1,198
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,638)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user jeanniem135
Louisiana
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I love the products but have enough for now and can't figure out how to cancel my membership now every month I'm paying for stuff I don't need or want HELP!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeannie,

Thank you for sharing your experience with our products and canceling the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kristim272
Pennsylvania
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I have ordered several pair of shorts for my boys to work out in! Super easy to order from the app and delivered within 1 1/2 weeks to my front door.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristi,

We are glad you are enjoying our products and the app! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user annal1194
North Carolina
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I loved my purchase, but I ordered a size too big. So I did an exchange. It has been 11 business days and I have still not heard back from Fabletics!

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anna,

Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your exchange concerns. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user alexisc60
Illinois
1 review
5 helpful votes
  • Send Message
December 5th, 2017

Ive never been so disappointed. I was online shopping on cyber Monday. I saw that they were advertising 75% off ANYTHING, this sale was posted everywhere. Come to find out it was 75% off one item only, had to call to find that one out. The lady I spoke with was very short. But its whatever, I continued with my purchase and took advantage of the 2 /$24 leggings. I then made any other purchase with 50% off that I had. In total, purchasing 5 items. Great deal still, I thought. A few days later, I received an email saying my order was going to be late(fair enough, its cyber Monday and Im in no rush.) The very next day, I receive an email saying they had to cancel 2 of my purchases without saying why. I called them again, they said they ran out of this item. I explained to them that I am on the website now, and they still claim to have them. She tried to help by giving me similar items for the same price, waited on the phone for about 15-20 minutes only to find out every option she had given me were also sold out. At this point, Im kind of irritated. Ive given them the benefit of the doubt knowing its holiday season. But at the same time, at least when Im on the phone with you, you should know your inventory. I receive a 60% off coupon for the inconvenience; I appreciated that. This morning I was looking around online seeing what items I could use this coupon for. I then see you receive a free bag with an $89 purchase. I pick the bag and go to my shopping cart. I then see they are trying to secretly? Charge me roughly $30 for this bag when its still claiming to be free. My total jumped $30 when I added the bag. Thats when I decided Im no longer shopping through fabletics anymore.

Date of experience: December 2, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Alexis,

Thank you for writing a review! We are very sorry to hear that the items you like are sold out. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user ele13
Washington
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

So I have to pay $50 per month for one item or two items that FABLETICS CHOOSES? I should at least get to choose what I want. Also the items are not worth $50 each. Sorry.

Date of experience: April 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elichia,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user chrisj210
Colorado
2 reviews
5 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

Have reach out multiple times by email to only get the same response. Looks to just be automated? Product is amazing! Just never and stock!

Products used:
Shirts and pants

Service
Value
Shipping
Quality

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user dawno192
California
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Unfortunately, the styles are not like they used to be and I have purchased less frequently over the years. I will likely cancel my membership.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dawn,

Thank you for taking the time to leave a review. Your feedback about our style is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user jr823
Virginia
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Go up 2 sizes for true fitting sizes. I feel like my jew are going to hang out when i wear the 7 in shorts.

Date of experience: June 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user patriciaw2337
Texas
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

The product quality is excellent and the specials run all the time so it's very easy to find something you love at a great price.

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At Fabletucs, we try our best to provide the best service and unique style at an affordable price!

Best,
Mary

Thumbnail of user emilyh296
New Jersey
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

The only leggings I wear now. I refuse to buy anything other than fabletics! Not only are they durable but they're so cute as well

Date of experience: September 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Emily,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

XO,
Ivy

Thumbnail of user sheilah604
Ohio
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I have been a customer for many years and have never been disappointed with any of my purchases. Just wish all the leggings had pockets.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sheila,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the selection we offer. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user nadjag
Sweden
2 reviews
0 helpful votes
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March 3rd, 2018

The clothes were of very poor quality and ill fitting. It was even really difficult to cancel the membership, the process should be much easier.

Date of experience: March 1, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Nadja,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Nadja,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user carolineg257
Illinois
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

The ladies at Old Orchard are fantastic! They understood me, found everything I needed (and more) and helped me shop for all of my people.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Caroline,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!

Best,
Lia

Thumbnail of user brucej367
Texas
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I love my shorts will be buying more soon. The material is easy the tights on the inside fit like a glove and are perfect.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bruce,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed your purchases

Best Regards,
Clark

Thumbnail of user megh32
Maryland
1 review
0 helpful votes
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April 1st, 2020
Verified purchase

Fabletics always gets my order to me quickly and I can easily skip my month. Price is very reasonable when you compare to other companies.

Date of experience: April 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Meg,

Wow! Thanks for the great feedback! We're glad to hear your order comes quickly! We always make sure to make beautiful and quality items at a very affordable price just for you! We always try to keep our pricing as reasonable as we can for our dear members!

Best,
Nelle

Thumbnail of user heatherm1838
Texas
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I received my clothes faster than expected. Plus, I saved nearly $300 on my order! Every item is top quality and I've already worn them!

Service
Value
Shipping
Quality

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online shopping.

Best,
Clark

Thumbnail of user erikak93
Michigan
1 review
0 helpful votes
  • Send Message
November 5th, 2020
Verified purchase

I have no complaints about my purchase from Fabletics. I even had to return a portion (sizing issues), and it was fast, easy, and worry-free.

Date of experience: November 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erika,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user joannas327
Florida
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

You never had the items I wanted. Slim pickings for things I actually liked and when I did they were sold out. Waste of money

Date of experience: October 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joanna,

Thank you for sharing your experience with the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kellys2533
Michigan
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Leggings is all I wear, I love the material of them, very durable.

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kelly,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user jerrods28
Washington
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Good excellent look amazing these are a great product I love seeing them makes for a great day

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jerrod,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user rc532
Texas
1 review
0 helpful votes
  • Send Message
October 20th, 2022
Verified purchase

Do not even try to purchase here... they will "Cancel" your account and not send anything and when you call customer service they don't help at all.

Products used:
they are the worst

Service
Value
Shipping
Returns
Quality

Date of experience: October 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user nataliej29
GB
1 review
7 helpful votes
  • Send Message
March 8th, 2017

I innocently purchased a pair of leggings and a sport top when I saw an advert on Facebook. Little did I know that you sign up to a monthly subscription and they take £44 a month out of your account and trust me it is not easy to cancel. It is not a direct debit so you cant go in to your online banking and just cancel it. I tried to call them several times in one day and could not get through. I managed to get someone on live chat ( after 3 attempts) and they were not helpful at all. I have basically given Fabletics £88 of my money. I was told the only way to redeem my money is to purchase something so now I feel like I have to buy something. I told the customer service adviser that I do not want to order anything and she just said that you ticked the box saying I had read the terms and conditions so there is nothing more they can do. I now feel very nervous ordering from here but I feel I have too otherwise I have completely wasted £88. I a worried in case it automatically sets me up with another account again. I WILL NOT BE USING THIS COMPANY AGAIN. IT IS EXPENSIVE AND LETS FACE IT MOST OF THE OUTFITS ARE RIDICULOUS IF YOU ARE TRAINING AT THE GYM. I NEED A SUPPORTED SPORTS BRA NOT SOMETHING YOU WOULD WEAR ON A NIGHT OUT DOWN THE PUB. I am not one to complain but this company should change their ways or be shut down! I will be taking this further.

Date of experience: March 8, 2017

Thumbnail of user severineb
Texas
1 review
12 helpful votes
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June 4th, 2016

I received my first order from this company it promised quality clothing. Upon receiving the items, I even paid rush shipping because I was so excited, I found the material to be very very low quality, on top of that I purchased a bathing suit that look like it was sewn together by a child. In my package it have a letter to show how to return products I went online to return and find out that my bathing suit will not be able to be returned not even for store credit I must either exchange it for another size or another color I'm sorry but if I don't like the bathing suit I'm probably not going to need a different size or a different color. I tried reaching customer service with no avail then I did the chat line and once again was told I cannot exchange the bathing suit for even store credit I am willing to pay the restock fee just to get my money back. I just received all of this yesterday I am very very disappointed I can tell you one thing these are not quality items I don't even know how they get away with it they even delete all the bad reviews and leave all the good ones so I was misled. The good reviews outweigh the bad and I know why now I tried leaving a review on their Facebook page when I went back and I had seen other bad reviews all of the reviews were removed except the good ones I used to love Kate Hudson but seeing that she can run a business and not even care what we feel like buying her products and to go as far the company deleting all the bad reviews either leave them all on there (good or bad) or delete none! BUYER BEWARE. VERY POOR QUALITY ITEMS

Date of experience: June 4, 2016

Thumbnail of user davide89
GB
1 review
9 helpful votes
  • Send Message
November 11th, 2015

Brought 1 item half price they They then a month later authorised a payment for £44 saying I subscribed for a vip membership. I'm a male man why would I absolutely discusting. BEWARE! DON'T USE

Date of experience: November 11, 2015

Thumbnail of user carolc2523
New York
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase
• Updated review

The associate was very helpful with getting the advertised pricing on the items I wanted.

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Carol,

Thank you for sharing your positive feedback on your experience with our Member Services Team. Your satisfaction is our top priority, and we're always here to help with any assistance you may need.

Best,
Allison

Powerhold shorts and matching bras
January 1st, 2023
Verified purchase
• Previous review

Love the fit, comfort and cute styling. Always happy, never disappointed.

Date of experience: January 1, 2023

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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