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Fabletics has a rating of 3.2 stars from 11,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
I ordered leggings and a long sleeve crop top that were on sale, November 5th. I was expecting them to be there within a week or so granted they were apparently coming from CA. I checked the tracking number everyday, and it never updated. After 14 business days, and several conversations with Fab, I did not get my order. When I called i told them the situation and they said they could re-ship my order. During the call the lady I spoke to had to ask her supervisor for permission for everything I asked. And so I was on hold for over 3 hours trying to get an answer. During this time I learned the leggings were now out of stock? Where did they go? Because the leggings never left the facility... so that tells me that my leggings were sold TWICE. During this time also, I was allotted store credit for the leggings that were out of stock... but here's the thing Fabletics! I'm NEVER going to order from you again. Due to terrible customer service, inability to refund my money back to my card, and the fact that my order literally never left the facility. I am beyond pissed, the lady I spoke to explained to me "We have to call the supervisors every time we have a questions and unfortunately they are busy with other customers who also have problems and you will have to be patient" okay well maybe if you got your stuff figured out and had better workers who could actually make the right orders and put the packages on the mail truck, we wouldn't have this problem! And I wouldn't be on hold for 3 freaking hours. Fabletics, get your $#*! together. This is ridiculous and I'm surprised your not completely out of business or have law suits against you. My long sleeve top better come, and it better be good quality. Otherwise I'm going to corporate.
Date of experience: November 26, 2020
Very light and comfy. I like them a lot. Only thing I would change is they should all have a back pocket or 2. But overall, very good
Date of experience: May 29, 2022
Hello Aaron,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
It was mostly good. I love almost all of the items I've purchased. For some reason I can't find a size for the 1 pants that fits me
Date of experience: June 4, 2022
Hello Jake,
We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding our size selection is essential to us. Right now, we'll send you a private message.
Best,
Clark
I was not happy. Everything is out of stock and when you find something you like, you cant use the monthly fee fabletics took from you towards it.
Date of experience: June 1, 2021
Hello Celeste,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The customer experience is always spot on the girls go out of the way to help Kathleen is amazing so was Georgia they both helped me a lot
Date of experience: August 4, 2022
Hello Georgia,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
These are my new favorite leggings! They shape and hug all the right places and I always feel so good wearing them. I wear them like everyday now!
Date of experience: March 1, 2021
Hello Shirley,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I am a larger girl and these fit like a glove and were so comfortable. The top band does not roll down and they make me feel pretty.
Date of experience: November 1, 2020
Hello Cynthia,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!
Best,
Nelle
I like the product. I think it's a tad expensive, in saying that, the quality is good. You shouldn't require 100 characters to complete this review.
Date of experience: November 1, 2019
So glitchy, always a problem with check out, the go back toggle is slow and always starts you from the beginning. User experience over all sucks.
Date of experience: October 1, 2022
Hello Daniela,
Thank you for sharing your shopping experience online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Been a customer for years. Love the products! I buy shoes and underwear in addition to activewear and have had a great experience CE with everything!
Date of experience: July 1, 2022
Hi Liz,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Nice summer top. This top is comfortable and cool for hiking/ walking. Would also look cute knotted. Material is more flowy not tight on the body
Date of experience: June 28, 2019
Products are wonderful just very frustrating when the app kept glitching and kicked me out 4 or 5 times and I kept having to start over.
Date of experience: August 1, 2022
Hello Samantha,
Thank you for taking the time to leave a review. Your feedback about our mobile app is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Ordered the 2 pair of leggings for 24, specifically clicking the 1 time order. Well SURPRISE! I check my account and have a hold on there from Fabletics. Check my email and SURPRISE AGAIN! I have a $50 credit to spend on "whatever I want". Oh wait, but its not whatever I want unless I want to be paying another $40 out of pocket ON TOP of the so called credit that I (unknowingly) signed up for. If I was wanted to spend $80 on a pair of leggings I would go and spend my money at lululemon not what is supposed to be "affordable" activewear. Good thing I had enough in my account 1 day before payday because if I ended up getting an NSF fee I would be fuming. Needless to say I have a useless $50 credit, which not really sure how that is a bonus for me considering I paid $50 for it, but can plan on spending another $40 to get a stupid outfit I don't even want. How is this even allowed? Even if I do end up finding something good luck finding a size in anything considering everything is sold out. NOT IMPRESSED and WILL NOT be purchasing from you again.
Date of experience: April 12, 2018
I was tricked into a membership that I can't cancel and have to adjust every month
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Hello Adam,
We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I wish I can give this site a zero rating, but I cannot. I ordered my very first outfit about a month ago, one of the items being a sydney capri in an XXS. I received the capris in an XXL, so they had me go to the post office and return them for free and they ensured me I would receive my size this time. Instead, they sent me ANOTHER XXL. This time I talked to the manager and explained my situation and so instead of having me go to the post office again, he told me to keep the XXL and he would send me another XXS. AGAIN, I received another XXL and had to call customer service. This time I talked to a different manager who was extremely rude and not helpful at all. He told me that since I was not a VIP member any more that I could not get free returns. Eventually after talking to me for 30 min, he was willing to exchange my capris for the THIRD time for a different pair since clearly something in the system was wrong for my leggings if I went to the post office and returned the leggings. He was extremely rude and when I told him that ordering from Fabletics was the worst experience I have ever had and a terrible first impression on a new customer, he laughed. He laughed at me! For their mistake!
Date of experience: November 30, 2014
Not really a fan of this type of jogger it is too thin for. Y liking.
Date of experience: April 4, 2023
Hello Erik,
We are sorry to hear that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I like the different colors to choose from and they fit very good and are comfortable
Date of experience: April 4, 2023
Hello Bernice,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
The website is easy to negotiate. All products arrive when indicated. Products are well made quality.
Date of experience: July 1, 2022
Hi Janis,
We love you and your wonderful review! We are so happy to know that you are happy with our fit and quality! We also appreciate your feedback on our website! This helps us to improve and we will relay your review to our website team to let them check if they can possibly add such a feature!
Best,
Tina
I'm petite and can't always order short leggings but I'm otherwise please with all my purchases!
Date of experience: April 4, 2023
Hello Pat,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I purchased maternity items for my daughter. She loves them. Great quality and comfort and price.
Date of experience: January 5, 2023
Hello Jessie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love all the Fabletics products. High quality, cute styles and prompt delivery. I highly recommend!
Date of experience: September 16, 2019
Hello Bonnie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
Doesn't tell u when they are charging u I cancelled subscription and got charged 60 dollars
Date of experience: July 16, 2023
Hello Adam,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I've been ordering for almost a year and never disappointed. Great quality, fit and speedy delivery.
Date of experience: May 19, 2022
Hello Kristine,
Perfect! We're happy to hear that our products fit you well! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
Fabletics started out really great, but the options have seriously declined over the last couple years.
Date of experience: September 1, 2022
Hello Hayley,
Thank you for taking the time to leave a review. Your feedback about our selections is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Date of experience: June 1, 2022
Hello John,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Savanah,
We sincerely appreciate the feedback you shared regarding your overall experience with our shipping and customer service. We deeply value your business with us and we'd like to make things right. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle