Fabletics

I use this shorts for training and I love the material and the great prices..

This company is such a scam and very frustrating to deal with. I got lured in with the discounted initial purchase and before I knew it I was a "member" (and I use that term very loosely). Once I was trapped, I tried using my "member credits" but even on the first day of the month when "Kate's new picks" came out, my size would inevitably be "unavailable" even though I'm a size small which I assume is what 85% of their potential customers would be. I couldn't even use the money they took from me. After a year, they took my "member credits" (which is the $49.95/month that they automatically charge unless you "opt out" which used to be 1-2 days and now is 5 days) because they "expired" and finally issued me a gift card after complaining. I finally placed an order to use my gift cards, however the site never asked what form of payment I wanted to use and automatically charged my credit card. There is no way to cancel the order after it's placed (even if the item hasn't shipped yet!). I called the number on the gift card but it was Sunday after hours and no one was available, so I e-mailed them right away but never received a response. I followed up on Tuesday and was told I had to call Fabletics directly. When I called they told me that the item was shipped that day and they couldn't adjust it in the billing system to use my gift cards. When I asked to speak the a Supervisor I was told she was busy and would call me back in 15-30 minutes (shocker I never got a call back). I called again on Wednesday and after telling my story all over again was told the same thing and then spoke with a supervisor who told me I would need to physically return the item and wait for the credit to be issued and then reorder it. Whoever is running this company is doing a terrible job. Does it make any sense to incur the shipping expense 3 times for something that could easily be resolved with an adjustment in the billing system?

The clothes are advertised for much more than their worth - don't be fooled. THE COMPANY WILL RIP YOU OFF, TAKE A MONTHLY CONTRIBUTION (£44 PER MONTH) AND REFUSE A REFUND The customer service team are an appauling array of people who have no sympathy and do not care about the customer. Do yourself a favour and DO NOT purchase from this company. Infact, we all wish to believe that buying 'online' is the new and 'so much safer, faster and easier'. Well, Fabletics are a perfect example of why we should all go back to BUYING FROM SHOPS. I hope that onlin website dont all turn into this forcing us to abort buying onine and returning to the shops as it would be a waste of brilliant technology - unfortunately, Fabletics abuse these rights! Oh and if you do decide to sign up anyway, dont sign up to VIP (which means no discount unfortunately). My first item, which i purchased for £22 actually cost £66 with a further 'tip' to Fabletics of £44 for the next month. Do not buy from Fabletics - once they have your money they no longer give a damn!

I have been a VIP Member for quite some time and had even left for a bit and rejoined when they expanded their sizing. My biggest complaint has to be their inconsistent sizing for being exclusively online. I've had items run large, just right and too small. Things will also fit oddly with weird cuts around the bust area or tight everywhere but sagging along the crotch whereby you continually pull up your leggings. As someone who wears the clothes strictly for working out I absolutely hate when I'm have to continually pull up my pants. I've purchased the bra tops in my correct size to struggle to get it on because the compression is over-kill or there is severe side-boob fallout. Petite sizing is still 2" too long.

The reason I pulled out of my VIP this time around was the continual issue with stock availability. You become a VIP not only to take advantage of the cheaper pricing but also to have access to the newest styles first. Every month I'd sign on the minute I got my notification that my styles where available. Within minutes sizing and items would be sold out, as well, I would put an item in the cart, checkout, pay and in a couple of days get notified that the item sadly was sold out and they could not fulfill the order. And the site would often bugger up whereby you couldn't sign in, crashing and finally I'd get in and items... gone. I called in to complain and the Customer Service Agent really didn't care, stated I should sign into my account the minute the notification was received. Clearly was not listening, as I had been doing that. I decided that was it. Clearly my business didn't matter and asked to cancel.

When you cancel you loose all your VIP points that you have collected even if you decide to rejoin, those are gone forever. Just a $#*! way to do business. The competition is "a plenty" out there so keep shopping and don't fall prey to their so-called "deal" and "VIP" Membership. The perks you get with the Membership take forever to build up and you can only use the points to preselected items that are just leftovers from what did not sell on the site at regular pricing. Speak with your money and move on. Glad to be rid of it.

The products are good quality items
The shorts are my favorite

I love the pattern and the out fits comfortably. I got a large in both top and bottom, which I typically do anyways. So I'd say true to size

I understand that you have to read the terms and conditions throughly before you buy anything online- but if there would be any recurring charge after you've put in your credit card details, it is but ethical to let the people see that clearly on the website, while shopping, and before checking out.

I called twice today to cancel my VIP membership with Fabletics. After the first call, i saw this website and read the reviews and saw that they still charge you even after you cancel your account so I called again. Apparently when you first cancel- they still keep your account online- that means they still keep your credit card information and your billing details. I asked the call center agents to remove my billing information and they asked me to verify by checking my account- they did remove it. After which I asked them to remove my account completely- and they did. I asked the call center agent to pass the phone to the manager so I can confirm that all my details have been erased and the manager was RUDE. I told him not to use that tone on me and I am recording the call and I even told them if they charge me next month- I'd sue their company and include his name in the complaints. He told me "how can a company bill you if we don't have your billing information? And yes you can take legal action if we charge you again next month".

Do note that their call center is outsourced in the Philippines. Their calls are indeed tracked and recorded. They can also steal and use your credit card information (I am from there and have heard horrific stories from the people that work in that industry). Don't be too mean to them- they might use your card without your knowledge.

Do not buy anything from this website unless you are prepared to spend 50 a month on their items.

I have bought many pairs of fabletics and they have never let me down. I love their leggings and all the colors. I really recommend buying a pair :)

I've been a member of Fabletics for probably close to a decade now. I've never really had a bad experience with ordering, shipping, or returning.

The bra is cute but I bought it because it said it had a lot of support and coverage, which is does not for me.

I love the products. I wear something from Fabletics nearly every day. The leggings are so comfortable and they fit well too. Thank you Fabletics.

I made a purchase and was auto-enrolled in their vip program. They charged me $50/month for nothing. Was told I could not get a refund.

Initial purchase was alright. Now I need to come back every month to cancel my membership for the month so I don't get charged $50.

The customer service rep knew exactly how to handle my situation. But clothes are to expensive and it takes to long to receive your order.

Always very helpful via phone - chat never works in my time zone so I am so happy to have a re person to talk to

I enjoy getting my fabletics. I love the way it fits, material is nice and durable. I can't wait to get my next out fit

I returned some items for a smaller size and others for a refund months ago and still have not heard anything despite follow up emails

Great clothes! Love the styles and how they fit! Love the fact that the credits build up, you don't have to use them right away!

The product is fantastic. However, bring back the franchise short and the 70% off sale... PLEASE!

Keep up the good work you guys are great!

I have $100 credit from the monthly payment, there items on sale but would let me pay with my credit and still get the sale.

Big big scammer! They took my 49.99 without my knowledge. It was staying in my account for a while but now its gone! Well played

I have never had so much trouble with a company before. I signed up for VIP to get my girlfriend something for her birthday. I will admit that it was my fault to begin with, I did not read the terms of service that say you will be billed every month $50 dollars automatically. I ordered in October, so I got my first automatic withdraw in November. I didnt notice untill Jan. So I had been billed 3 times at this point (Nov, Dec, Jan.) I called them to get a refund and the worker was exrtemely rude and repeatedly told me I can not get a refund, and then put the supervisor on who then gave me my refund. I then asked to have my account deleted so I wouldnt get billed and she told me they cant delete it until they have given me my refund, but once I got it I would be deleted. Then Feb. Came around, checked my statements and I had been billed again, call them, they keep saying that no money has been taken out of my account, even though I have the bank statements to prove it. I will be taking them to court if they dont give me my refund. Yes, the prices are pretty good, but at this point I would have rather spent the extra money (BECAUSE THEY TOOK IT ANYWAYS). Absolutely the worst company, do not support them.

First off, I've been a member for years and haven't cancelled. There are a lot of flaws with this company. I knew what I was signing up for. My BIG problem with fabletics and one main reason I would advise steering clear is the quality of the clothes. They are really cute. Also, they feel good on. But, they arent long lasting peices. I cold wash and hang to dry all my athletic clothing. But no matter how I care for them, my fabletics clothing shows signs of wear after 3-4 washes. The printed leggings fade a lot and the cotton shirts all pill. The synthetic shirts and. I have a few jackets and they started falling apart after one season. Depending on your budget I would recommend investing in lululemon, Nike, ot athleta. Fabletics apparel is cute and trendy but in my experience it is not built to last. The other HUGE complaint is with their membership program. I didn't mind joining as I know there is the option to skip a month. I figured that even if I forget to skip I can always use my member credit to buy new clothes. The big catch, is they will not let you use your member credit for promotions. It's nonsense. They run some really great promotions. But they treat your membership credit like it's not real money. They treat it more like a coupon. It's like if yiu bought a gift card for face value and the store said you can't use it on sales items. So if you skip the month, you can spend $50 on their promotional sales. However if you forget to skip, they will charge you $50, but you can't use it on promos. It's a very poor and sneaky practice. Nobody in their right mind would purposely not skip a month. There is literally no benefit to not skipping. Because, you can still shop, but you'll get better deals. It seems counterintuitive as a business practice. I'm vigilant about skipping now, and for that reason I'm sure I spend a lot less on their site than I would if I had full access to the funds I am charged if I don't skip. I've complained about this before but they never have a good answer as to why they have this policy.