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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    821
  • Value
    829
  • Shipping
    806
  • Returns
    574
  • Quality
    790

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,608
Neutral
263
Negative
1,134
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,505)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user laurelo66
Canada
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

The best Leggings I've ever purchased. The sport bras are very well-made and overall any other clothing items I have purchased have not disappointed.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laurel,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user lynnettec6
Pennsylvania
1 review
4 helpful votes
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June 15th, 2018

I was unaware that they were going to charge me $50 out of my account every month BY ME JUST ORDERING ONE TIME! No email or nothing that clearly specifies their services and fees-and for the sake of logic- they need to be specific on their websites- what a VIP membership entails- its total scam and lack of transparency business practices for their customers. I just figured out today and unfortunately you can only opt out between the 1st and the 5th but I was totally unaware of any of that. And the outfit I bought wasn't anything special. Over priced when I can go to a local store and get it for half the price with better quality. I called today customer service at my 7am pdt and asked for my money back, the charge me three months after i place one order in March, they offer me two months reimbursement but the third payment is not going to be reimburse- just a gift card that i can use after a year... yes you read it right- you have to wait a year to use a gift card with your money that you paid and you never bought any products during that month. STAY AWAY OF THIS BUSINESS!

Date of experience: June 15, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lynnette,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Thumbnail of user davide2235
Kentucky
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Ordered some clothes and they didn't fit. So I returned them but they gave me basically no money back. So they just took my money. The worst.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

Thank you for your review. For assistance with your refund concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user clarkeg3
Canada
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

I cancelled my subscription on the chat and still got charged the fee. I plan on calling unless something can be done before I get to it

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Clarke,

Thank you for writing a review! Your feedback is important to us, and we would like to address your cancelation concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user albertor56
Illinois
1 review
0 helpful votes
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September 23rd, 2019
Verified purchase

She loves the material, the way it feels and looks on her and thats why whenever she needs new leggings she prefers Fabletics over any other brand.

Date of experience: September 20, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alberto,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user aprilr79
New Mexico
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

I love my Fabletics! I know that my sizes will fit, and they are excellent quality. It is rare that I'm not wearing Fabletics to the gym!

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello April,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

XO,
Ivy

Thumbnail of user jasonb2500
Illinois
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

All clothing is amazing and my visits to stores have been welcoming and friendly. I'm am going to be a Fabletics customer for a long long time.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jason,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.

Best Regards,
Clark

Thumbnail of user joanf389
Minnesota
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

For the most part I love it. But TWO of the pants lost a zipper from the pocket on the first day which was a total bummer.

Date of experience: June 1, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hi Joan,

Thank you for sharing your feedback regarding the quality of the items that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user laurag1773
Pennsylvania
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I've been a happy customer for years and have never been disappointed. My leggings have lasted the rest of time and keep bringing me back for more!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Thumbnail of user steveg1772
Maryland
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

We received shorts and the zipper was broken, my husband contacted you guys and we have not heard a response. This was close to a month ago.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Steve,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user deanr185
California
1 review
0 helpful votes
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October 29th, 2021

You can build up credits, but if you decide to cancel you lose all credits that you paid for. This is theft and incredibly shady. F$@k Fabletics.

Tip for consumers:
Do not sign up.

Products used:
None. They stole my credits which I paid for when I cancelled.

Service
Value
Shipping
Returns
Quality

Date of experience: October 29, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dean,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user guilleh
Colorado
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Fabletics is my favorite brand of leggings, especially because I sweat a lot and the sweat is not noticeable

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Guille,

We love to hear your wonderful review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!

Best,
Nelle

Thumbnail of user wandaw411
Louisiana
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

The absolute best leggings they hold up so well compression is fantastic I wish they was not so expensive

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Wanda,

We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!

Best,
Renz

Thumbnail of user laurenk523
California
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I love fabletics clothing and the discounts I receive as a vip member! They have the best athletic clothes

Date of experience: July 1, 2022

Thumbnail of user amandag1517
Washington
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Good quality products made with care. They take the time in the design process to get the fit right.

Date of experience: November 1, 2022

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Amanda,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!

Best,
Mary

Thumbnail of user duanes233
Florida
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Everything was delivered as promised. On a timely basis. Great product quality and fit. Will order again and again.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Duane,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user deborahs374
South Carolina
1 review
0 helpful votes
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February 11th, 2019
Verified purchase

I ordered for my daughter-in-law at Christmas. Thought I would give Fabletics a try for myself. Was greatly satisfied.

Date of experience: February 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Deborah,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user carolynb1078
Mississippi
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Always great customer service! I love the quality of the clothing and the options that come out every month!

Date of experience: March 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carolyn,

Thank you so much for the awesome feedback! We are happy to know that you love the quality of our products and services! Have a great day!

Best,
Renz

Thumbnail of user katiem649
Utah
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

I love my leggings - they fit great. I also love their maternity bottoms and all the joggers I've got.

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katie,

Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user annb749
Florida
2 reviews
0 helpful votes
  • Send Message
March 1st, 2021
Verified purchase

They have very little to choose from and they are out of my size on most items I wish to purchase so therefore I have to skip months for purchases.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ann,

We hear your frustration on how disappointed you are with our items' availability. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user janetp1447
Michigan
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

I need to call and find out about the credit.It was charge and I did use a credit but

Date of experience: July 15, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Janet,

Thank you for taking the time to leave a review and your feedback about your credit is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user albertog234
Georgia
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

I ordered my items a size to big wish there was a way to try them on before purchasing

Date of experience: August 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Alberto,

We value the comments you made about the sizes of the items we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user romaf3
Washington
2 reviews
0 helpful votes
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October 4th, 2019
Verified purchase

I love my new Red outfit! Fabletics never fails me! I love their product and will continue to order.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Roma,

Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

XO,
Ivy

Thumbnail of user karal124
Pennsylvania
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I have been buying fabletics for 9 years or more now and I have had nothing but pleasant experiences!

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kara,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user jeneyg
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

The material of their clothes is awesome and I love their fitness app, I do work out with them

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeney,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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