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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    821
  • Value
    829
  • Shipping
    806
  • Returns
    574
  • Quality
    790

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,608
Neutral
263
Negative
1,134
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,505)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user antoniom537
California
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Smooth and simple process. Never felt like the company want to trick me. They want to deliver honest value.

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Antonio,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia
 

Thumbnail of user huntero27
Indiana
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Shipped my order to wrong place
I had to network to receive the shipment
They returned my order to sender FOR NO REASON
They re-sent me 3 of my 4 items
Still waiting on the 4th. Absolute nightmare

Date of experience: June 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hunter,

Thank you for your feedback on our shipping. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Thumbnail of user ritas411
Indiana
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

The young gal who helped was extremely fantastic and answered every question I had. Loved the merchandise and service.

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rita,

Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle

Thumbnail of user rochellec72
California
2 reviews
0 helpful votes
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February 16th, 2022
Verified purchase

Great clothes and quick shipping. I love the items they have purchased. They fit me well and our durable.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rochelle,

We’re so glad to know you love the items! We promise to continue manufacturing more beautiful products with good quality just for you! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user franw40
Florida
1 review
0 helpful votes
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January 15th, 2019
Verified purchase

Staff were very helpful with picking out a Christmas gift for my daughter-in-law. Also were great with the sizing

Date of experience: January 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Fran,

Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Ivy

Thumbnail of user asherc12
Virginia
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

I love the shorts, but I ordered with the code to get one for free and only received one. Would like to know if I could receive my other pair

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Asher,

Thank you for your purchase. For assistance with further code checking, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user basj
Georgia
1 review
0 helpful votes
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September 3rd, 2021
Verified purchase

My shipping address on file is accurate but latest order was shipped to my billing address in another state

Date of experience: September 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bas,

Thanks for your effort in writing a review of your order! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user elizabethb2739
Arizona
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I genuinely love fabletics. I have bought various other brands but these have held up the best by far.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!

Best,
Mary

Thumbnail of user lauraf1253
Illinois
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Every time I go to look for leggings my size is NEVER there. Not ever. It becomes frustrating to shop when I can never find anything.

Date of experience: July 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Thank you for taking the time to provide a review. Your feedback on the selections is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.

Best,
Clark

Thumbnail of user juliam769
Colorado
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

When I go into the Cherry Creek store in Denver, You don't have much of a selection in sizes S or M. It is better to shop online for selection.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Julia,

Thank you for providing feedback regarding the sizes available in our store! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user shelbiej
Georgia
1 review
2 helpful votes
  • Send Message
January 15th, 2020

I purchased over 250$ in merchandise on the fabletics website, the shipping time/manner of everything is simmilar to any other online store (except maybe a little slower).
A couple days after my order fabletics charged my bank the 49$ member fee (I was not expecting this charge). The only way you can cancel your membership is to call their phone number and wait on hold or to use their online chat and hold until the next available representative (this alone seems pretty scammy) every website I ever used will let you cancel a membership online without going through all of these hoops that fabletics expects you to go through and while you are trying to cancel they try to talk you into keepong it with all these "promo codes and special offers" it took me saying "cancel my membership " five times for them to stop responding with reasons on why I should keep it, then it just said "chat disconnected". UNBELIEVABLE. SO I guess I am stuck being a VIP on this $#*!ty website until I can finally get them to cancel it. Do not waste your time, no "deal" is worth this amount of hassle. SAVE YOUR MONEY.

Date of experience: January 12, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Shelbie,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user carolynh1048
Wisconsin
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

See above. I cannot figure out how to cancel this subscription so I keep having to buy things to stop losing my money

Date of experience: May 26, 2022

Thumbnail of user elliec17
GB
1 review
18 helpful votes
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April 17th, 2016

I didn't even know i signed up for 'vip account' and they charged me £44 a month for nothing! Such a joke.

Horrified

Date of experience: April 17, 2016

Thumbnail of user kristino22
New Jersey
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

Great quality - fabric is thick and feels great on. Perfect fit all the time. And such cute styles... I especially love the camo!

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kristin,

The team here at Fabletics is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!

XO,
Dean

Thumbnail of user darrenb606
Illinois
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

The clothes they offer are somewhat decent. But all the added fees, the shipping is slow and terrible. VIP membership is a scam

Service
Value
Shipping
Returns
Quality

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Darren,

Thank you for sharing your experience with shipping on our products and the VIP membership. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user chelanf
Canada
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I will wear power hold leggings forever. Please never stop making them. We need more colour options for the specific power hold leggings

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chelan,

Thank you for taking the time to write a review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a great day!

Best regards,
Chad

Thumbnail of user robertah258
California
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Ive enjoyed being a customer of Fabletics! They are the only brand of leggings I wear! I recommend them to everyone I know!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roberta,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user marissam232
Illinois
1 review
0 helpful votes
  • Send Message
July 2nd, 2022
Verified purchase

The guy told me he would cancel my membership for me and did not and I was almost charged the $50 a month!

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marissa,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user dorothys977
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Ordered items for an upcoming trip and still waiting trip came and went. I no longer need them will probably just return them.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dorothy,

Thanks for sending your review! Your feedback about our shipping process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user alvaroa15
Colorado
1 review
1 helpful vote
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July 5th, 2019
Verified purchase

Fake prices, would never again buy or subscribe to this company again... enter prices and same or better quality at other sportswear stores.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alvaro,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user jamesf3127
Washington
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

The actual clothing is nice. I don't like the idea of automatic payments being withdrawn from my account when I don't order anything.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user brettd135
Missouri
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Shorts fit well, however I am dissatisfied with the way the shorts washed and dried, after laundry, the waist band lost some elasticity

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brett,

We appreciate the feedback you shared regarding the quality of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user michelleg431
Texas
1 review
0 helpful votes
  • Send Message
July 8th, 2019
Verified purchase

To cancel you Have to do an online chat which isn't always convenient. There
Should be an easy "click here to cancel"
Option.

Date of experience: July 5, 2019

Thumbnail of user kristing204
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

The website is awful to navigate, very slow and often crashes. I have also received the wrong color of items I have ordered.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristin,

Thank you for sharing your experience with our website and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user codys355
Washington
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I love every product I have gotten so far! Lots of options and great prices. I look forward to my order every month.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cody,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at very affordable prices.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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